HP KG461AA HP xb4 Notebook Media Docking Station - Maintenance and Service Gui - Page 23

Troubleshooting Problem Possible cause An audio device connected to the docking station does not produce sound. An audio device is connected to the headphone jack on the computer. Using the headphone jack on the computer mutes the docking station sound. A microphone connected to the computer does not work. A microphone is connected to the docking station. A connected home entertainment system does not have audio. Audio is not connected properly. A connected home entertainment system does not experience surround sound. The home entertainment system may not support digital audio. Solution Disconnect the audio device from the headphone jack on the computer. Either use the microphone connected to the docking station or disconnect it. Be sure that the docking station is properly connected to the home entertainment system. Be sure that your home entertainment system is S/PDIF compatible. Video problems Problem Possible cause Solution A connected home entertainment system does not have video. The video cable is not connected correctly. The screen image is displaying on the computer. Disconnect and reconnect the video cable. Press fn-f4 on the computer to switch the image from the computer to the external display. The docking station is not connected Connect the AC adapter to the docking station and to an AC outlet. to AC power. The computer is not docked correctly. Redock the computer. Getting more information ■ For comprehensive information about your computer, as well as government agency and safety information about the use of your computer, access Help and Support by selecting Start > Help and Support. ■ The HP Web site (http://www.hp.com) provides product news and software updates. Maintenance and Service Guide 2-3