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Solve product software problems with Windows, Devices and Printers

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Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable. Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software. If necessary, run the Disk Defragmenter, and reinstall the product software. The product is in Ready mode, but nothing prints Print a Configuration page, and verify the product functionality. Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. Verify the IP Address on the Configuration Page matches the IP address for the software port. Use one of the following procedures: Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista 1. Click Start. 2. Click Settings. 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Properties. 5. Click the Ports tab, and then click Configure Port. 6. Verify the IP address, and then click OK or Cancel. 7. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. Windows 7 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and then select Printer properties. 4. Click the Ports tab, and then click Configure Port. 5. Verify the IP address, and then click OK or Cancel. 6. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. ENWW Solve product software problems with Windows 179

Section	Page
Product basics	19
Product comparison	20
Environmental features	22
Accessibility features	22
Product views	23
Front view	23
Back view	24
Interface connections	24
Serial number and model number location	25
Control panel layout	26
Control panel menus	27
HP Web Services menu	28
Reports menu	28
Quick Forms menu	29
System Setup menu	30
Service menu	35
Network Setup menu	36
Software for Windows	37
Supported operating systems and printer drivers for Windows	38
Select the correct printer driver for Windows	38
HP Universal Print Driver (UPD)	40
UPD installation modes	40
Change print job settings for Windows	41
Priority for print settings	41
Change the settings for all print jobs until the software program is closed	41
Change the default settings for all print jobs	41
Change the product configuration settings	42
Remove the printer driver from Windows	43
Supported utilities for Windows	43
Other Windows components and utilities	44
Software for other operating systems	44
Use the product with Mac	45
Software for Mac	46
Supported operating systems and printer drivers for Mac	46
Install software for Mac operating systems	46
Install software for Mac computers connected directly to the product	46
Install software for Mac computers on a wired network	47
Configure the IP address	47
Install the software	47
Install software for Mac computers on a wireless network	47
Connect the product to a wireless network using WPS by using the control panel menus	48
Connect the product to a wireless network using a USB cable	48
Remove the printer driver from Mac operating systems	49
Priority for print settings for Mac	49
Change printer-driver settings for Mac	49
Change the settings for all print jobs until the software program is closed	49
Change the default settings for all print jobs	49
Change the product configuration settings	50
Software for Mac computers	50
HP Utility for Mac	50
Open the HP Utility	50
HP Utility features	50
Supported utilities for Mac	51
HP Embedded Web Server	51
HP ePrint	51
AirPrint	51
Basic print tasks with Mac	52
Cancel a print job with Mac	52
Change the paper size and type with Mac	52
Resize documents or print on a custom paper size with Mac	52
Create and use printing presets with Mac	52
Print a cover page with Mac	53
Use watermarks with Mac	53
Print multiple pages on one sheet of paper with Mac	54
Print on both sides of the page (duplex printing) with Mac	54
Set the color options with Mac	55
Use AirPrint	56
Solve problems with Mac	57
Connect the product with Windows	59
Printer sharing disclaimer	60
Use HP Smart Install to connect to a computer, a wired network, or a wireless network	60
HP Smart Install for Windows direct connections (USB)	60
HP Smart Install for Windows wired networks	60
HP Smart Install for Windows wireless networks, method 1: Temporarily connect a USB cable	61
HP Smart Install for Windows wireless networks, method 2: Use WPS	61
Connect with USB	61
CD installation	61
Connect to a network with Windows	63
Supported network protocols	63
Install the product on a wired network with Windows	63
Obtain the IP address	63
Install the software	64
Install the product on a wireless network with Windows (wireless models only)	64
Connect the product to a wireless network using WPS	65
Connect the product to a wireless network using WPS by using the control panel menus	65
Connect the product to a wireless network using a USB cable	65
Install the software for a wireless product currently on the network	66
Configure IP network settings with Windows	67
View or change network settings	67
Set or change the product password	67
Manually configure IPv4 TCP/IP parameters from the control panel	67
Link speed and duplex settings	68
Paper and print media	69
Understand paper use	70
Change the printer driver to match the paper type and size in Windows	71
Supported paper sizes	72
Supported paper types and tray capacity	74
Load paper trays	77
Load Tray 1	77
Load Tray 2 or optional Tray 3	78
Configure trays	80
Print cartridges	81
Print cartridge information	82
Supplies views	83
Print cartridge views	83
Manage print cartridges	84
Change settings for print cartridges	84
Print when a print cartridge is at estimated end of life	84
Enable or disable the At Very Low settings from the control panel	84
Print with EconoMode	85
Store and recycle supplies	85
Recycle supplies	85
Print-cartridge storage	85
HP policy on non-HP print cartridges	85
HP anticounterfeit Web site	86
Replacement instructions	87
Replace the print cartridges	87
Solve problems with supplies	91
Check the print cartridges	91
Print the Supplies Status page	92
Interpret the Print Quality Page	93
Inspect the print cartridge for damage	93
Repeating defects	94
Interpret control panel messages for supplies	95
10.XXXX Supply error	95
Black cartridge low	95
Black in wrong position	95
Black very low	96
Cyan cartridge low	96
Cyan in wrong position	96
Cyan very low	96
Genuine HP supply installed	97
Incompatible <color>	97
Incorrect supplies	97
Install <color> cartridge	97
Magenta cartridge low	97
Magenta in wrong position	98
Magenta very low	98
Remove shipping lock from <color> cartridge	98
Remove shipping locks from cartridges	98
Replace <color>	99
Supplies low	99
Unsupported <color> Press [OK] to continue	99
Used <color> in use	99
Used <color> installed Press [OK] to continue	100
Used supplies in use	100
Yellow cartridge low	100
Yellow in wrong position	100
Yellow very low	100
Print tasks	103
Cancel a print job	104
Basic print tasks with Windows	105
Open the printer driver with Windows	105
Get help for any printing option with Windows	106
Change the number of print copies with Windows	106
Save custom print settings for reuse with Windows	106
Use a printing shortcut with Windows	106
Create printing shortcuts	108
Improve print quality with Windows	110
Select the page size with Windows	110
Select a custom page size with Windows	110
Select the paper type with Windows	111
Select the paper tray with Windows	111
Print on both sides (duplex) with Windows	111
Print on both sides manually with Windows	111
Automatically print on both sides with Windows	113
Print multiple pages per sheet with Windows	114
Select page orientation with Windows	116
Set color options with Windows	118
Use HP ePrint	119
Additional print tasks with Windows	120
Print colored text as black (grayscale) with Windows	120
Print on preprinted letterhead or forms with Windows	120
Print on special paper, labels, or transparencies with Windows	122
Print the first or last page on different paper with Windows	125
Scale a document to fit page size with Windows	127
Add a watermark to a document with Windows	129
Create a booklet with Windows	129
Color	133
Adjust color	134
Change the color theme for a print job	134
Change the color options	135
Manual color options	135
Use the HP EasyColor option	137
Match colors to your computer screen	138
Manage and maintain	139
Print information pages	140
Use the HP Embedded Web Server	141
Open the HP Embedded Web Server	141
HP Embedded Web Server features	141
Use HP Web Jetadmin software	142
Product security features	142
Assign a system password	142
Economy settings	143
Print with EconoMode	143
Powersave modes	143
Set sleep delay	143
Set the Auto Power Down delay	143
Archive print	144
Install memory DIMMs	145
Install memory DIMMs	145
Enable memory	148
Check DIMM installation	149
Memory allocation	149
Clean the product	151
Product updates	151
Solve problems	153
Self help	154
Solve general problems checklist	155
Factors that affect product performance	156
Restore factory settings	157
Interpret control panel messages	158
Control panel message types	158
Control panel messages	158
10.XXXX Supply error	158
49 Error Turn off then on	158
50.X Fuser error Turn off then on	159
51.XX Error Turn off then on	159
54.XX Error Turn off then on	159
55.X Error Turn off then on	160
57 Fan error Turn off then on	160
59.X Error Turn off then on	160
79 Error Turn off then on	160
79 Service error Turn off then on	161
Black cartridge low	161
Black in wrong position	161
Black very low	161
Cleaning . . .	162
Cyan cartridge low	162
Cyan in wrong position	162
Cyan very low	162
Device error Press [OK]	163
Front door open	163
Genuine HP supply installed	163
Incompatible <color>	163
Incorrect supplies	163
Install <color> cartridge	164
Invalid driver Press [OK]	164
Jam in <location>	164
Jam in tray # Clear jam and then Press [OK]	164
Load tray # <TYPE> <SIZE>	164
Load tray 1 plain <SIZE> Cleaning Mode [OK] to start	165
Load tray <X> Press [OK] for available media	165
Load tray 1 <TYPE> <SIZE>	165
Magenta cartridge low	165
Magenta in wrong position	165
Magenta very low	166
Manual duplex Load tray <X> Press [OK]	166
Manual feed <TYPE> <SIZE> Press [OK] for available media	166
Memory is low Press [OK]	166
Misprint Press [OK]	167
Print failure, press OK. If error repeats, turn off then on.	167
Rear door open	167
Remove shipping lock from <color> cartridge	167
Remove shipping locks from cartridges	167
Replace <color>	168
Supplies low	168
Unexpected size in tray # Load <size> Press [OK]	168
Unsupported <color> Press [OK] to continue	168
Used <color> in use	169
Used <color> installed Press [OK] to continue	169
Used supplies in use	169
Yellow cartridge low	169
Yellow in wrong position	169
Yellow very low	170
Paper feeds incorrectly or becomes jammed	171
The product does not pick up paper	171
The product picks up multiple sheets of paper	171
Prevent paper jams	171
Clear jams	173
Jam locations	173
Clear jams in Tray 1	174
Clear jams in Tray 2	175
Clear jams in the fuser area	176
Clear jams in the output bin	178
Clear jams in the duplexer (duplexing models only)	178
Improve print quality	181
Use the correct paper type setting in the printer driver	181
Change the paper type setting for Windows	181
Change the paper type setting for Mac	181
Adjust color settings in the printer driver	182
Change the color theme for a print job	182
Change the color options	183
Use paper that meets HP specifications	183
Print a cleaning page	184
Calibrate the product to align the colors	184
Check the print cartridges	185
Print the Supplies Status page	185
Interpret the Print Quality Page	186
Inspect the print cartridge for damage	186
Repeating defects	187
Use the printer driver that best meets your printing needs	187
The product does not print or it prints slowly	189
The product does not print	189
The product prints slowly	190
Solve product connectivity problems	191
Solve direct-connect problems	191
Solve network problems	191
Poor physical connection	191
The computer is using the incorrect IP address for the product	191
The computer is unable to communicate with the product	192
The product is using incorrect link and duplex settings for the network	192
New software programs might be causing compatibility problems	192
The computer or workstation might be set up incorrectly	192
The product is disabled, or other network settings are incorrect	192
Solve wireless network problems	193
Wireless connectivity checklist	193
The control panel displays the message: The wireless feature on this product has been turned off	194
The product does not print after the wireless configuration completes	194
The product does not print, and the computer has a third-party firewall installed	194
The wireless connection does not work after moving the wireless router or product	194
Cannot connect more computers to the wireless product	195
The wireless product loses communication when connected to a VPN	195
The network does not appear in the wireless networks list	195
The wireless network is not functioning	196
Solve product software problems with Windows	197
Solve product software problems with Mac	198
The printer driver is not listed in the Print & Fax list	198
The product name does not appear in the product list in the Print & Fax list	198
The printer driver does not automatically set up the selected product in the Print & Fax list	198
A print job was not sent to the product that you wanted	199
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	199
You are using a generic printer driver when using a USB connection	199
Supplies and accessories	201
Order parts, accessories, and supplies	202
Part numbers	202
Service and support	203
Hewlett-Packard limited warranty statement	204
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	206
Data stored on the print cartridge	207
End User License Agreement	208
OpenSSL	211
Customer support	212
Repack the product	213
Product specifications	215
Physical specifications	216
Power consumption, electrical specifications, and acoustic emissions	216
Environmental specifications	216
Regulatory information	217
FCC regulations	218
Environmental product stewardship program	219
Protecting the environment	219
Ozone production	219
Power consumption	219
Toner consumption	219
Paper use	219
Plastics	219
HP LaserJet print supplies	220
Return and recycling instructions	220
United States and Puerto Rico	220
Multiple returns (more than one cartridge)	220
Single returns	220
Shipping	220
Residents of Alaska and Hawaii	221
Non-U.S. returns	221
Paper	221
Material restrictions	221
Disposal of waste equipment by users in private households in the European Union	222
Chemical substances	222
Material Safety Data Sheet (MSDS)	222
For more information	223
Declaration of conformity	224
Declaration of conformity (wireless models)	226
Safety statements	228
Laser safety	228
Canadian DOC regulations	228
VCCI statement (Japan)	228
Power cord instructions	228
Power cord statement (Japan)	228
EMC statement (Korea)	229
Laser statement for Finland	229
GS statement (Germany)	230
Substances Table (China)	230
Restriction on Hazardous Substances statement (Turkey)	230
Restriction on Hazardous Substances statement (Ukraine)	230
Additional statements for wireless products	231
FCC compliance statement—United States	231
Australia statement	231
Brazil ANATEL statement	231
Canadian statements	231
European Union regulatory notice	231
Notice for use in France	232
Notice for use in Russia	232
Korean statement	232
Taiwan statement	233
Vietnam Telecom wired/wireless marking for ICTQC Type approved products	233

Match case Limit results 1 per page

Solve product software problems with Windows

Problem

Solution

A printer driver for the product is

not visible in the

Printer

folder

Reinstall the product software.

NOTE:

Close any applications that are running. To close an application that has an icon in the

system tray, right-click the icon, and select

Disable

Try plugging the USB cable into a different USB port on the computer.

An error message was

displayed during the software

installation

Reinstall the product software.

NOTE:

Close any applications that are running. To close an application that has an icon in the task

bar, right-click the icon, and select

Disable

Check the amount of free space on the drive where you are installing the product software. If

necessary, free up as much space as you can, and reinstall the product software.

If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode,

but nothing prints

Print a Configuration page, and verify the product functionality.

Verify that all of the cables are correctly seated and within specifications. This includes the USB and

power cables. Try a new cable.

Verify the IP Address on the Configuration Page matches the IP address for the software port. Use

one of the following procedures:

Windows XP, Windows Server

2003, Windows Server 2008,

and Windows Vista

Click

Start

Click

Settings

Click

Printers and Faxes

(using the default Start menu view)

or click

Printers

(using the Classic Start menu view).

Right-click the product driver icon, and then select

Properties

Click the

Ports

tab, and then click

Configure Port

Verify the IP address, and then click

Cancel

If the IP Addresses are not the same, delete the driver, and

reinstall the driver using the correct IP address.

Windows 7

Click

Start

Click

Devices and Printers

Right-click the product driver icon, and then select

Printer

properties

Click the

Ports

tab, and then click

Configure Port

Verify the IP address, and then click

Cancel

If the IP Addresses are not the same, delete the driver, and

reinstall the driver using the correct IP address.

ENWW

Solve product software problems with Windows

179