HP M4345 HP LaserJet M4345 MFP - Software Technical Reference (external) - Page 242
Troubleshooting the printer setup, Uninstall the Macintosh printing system, HP LaserJet M4345 MFP.gz - mfp problem
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Macintosh 11. If the device has a duplex unit, select the Duplex Unit check box. 12. Click Apply Changes, and then close the Printer List dialog. Troubleshooting the printer setup If the printer does not appear in the printer list after an installation: Carry out each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the device and the computer and that the device is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the device off and then back on again. ● Turn the computer off and then back on again. ● If you are using a USB hub on the computer, disconnect the other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after an installation: 1. Unplug USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the device software. 4. Turn the computer off and then on again. 5. Reconnect the USB cable from the computer to the device. If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the device from the list, and then browse manually for the HP LaserJet M4345 MFP Series PPD. Uninstall the Macintosh printing system Follow these instructions to uninstall the Macintosh Printing System. 1. Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in System/Library/Printers/PPDs/Contents/Resources:.lproj, where is the appropriate language. 2. Choose the HP LaserJet M4345 MFP.gz file and drag it to Trash. 3. Empty the Trash. 4. To uninstall the HP Device Configuration application and supporting files, go to Applications/HP EWS Device Configuration and run the HP Uninstaller application. 222 Chapter 6 Macintosh ENWW