HP M4345xs User Guide - Page 215
Solve repeated jams, Close the document feeder cover.
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2. Pull up on the document-feeder-cover-release lever, and open the document feeder cover. Carefully remove any jammed media. 3. Lift the green jam lever on the document guide, and then check for jammed media. Carefully remove any jammed media. 4. Close the document feeder cover. 5. If a jam message persists, jammed media is still in the device. Look for the jam in another location. Solve repeated jams Situation General repeated jam problems Solution 1. Make sure that the media is loaded correctly in the trays and that all width guides are set correctly (see Load media). 2. Make sure that the tray is set for the size of media that is installed and that the tray is not overloaded. 3. Try turning over the stack of media in the tray. If you are using prepunched or letterhead paper, try printing from tray1. 4. Do not use media that has been printed on previously or torn, worn, or irregular media. See Select print media. 5. Check the media specifications. (See Select print media.) If media is outside of the recommended specifications, problems can occur. ENWW Clear jams 203