HP M5035 HP LaserJet M5025/M5035 MFP - (multiple language) Getting Started Gui - Page 25

Area Control-panel display Print Copy Fax Troubleshooting Symptom Blank Button on the touch screen appears gray with "!" markers Device does not recognize Letter/A4 media loaded in the tray Not printing Jams Blank pages Buttons on the touch screen appear gray Blank pages from copy Poor copy quality Buttons appear grey or fax is not available. No fax icon on the control-panel display. Fax icon displays: "Not Configured". Fax configured but not sending fax. Cause/Remedy 1) Make sure that the power cable is connected to a working power outlet. 2) Make sure that the device is turned on. See page 10 for more information. 3) If the status lights on the left side of the control panel are functioning, adjust the contrast by using the dial in the upper left of the control panel. 4) Turn off the device, reseat the formatter, and then turn on the device. 1) Make sure that the scanner lock is unlocked. See page 7 for more information. 2) Turn off the device, and then turn it on again. Make sure that the media is loaded long-edge leading (with the short edge toward the front of the device). See page 6 for more information. 1) Check the network or USB cable. See page 9 or page 15 for more information. 2) If you are printing over a network, print a configuration page and make sure that the IP address is correct. 3) Reinstall the print driver. 1) Make sure that the orange packing tape, cardboard, and orange plastic shipping locks have been removed. See pages 4 and 5 for more information. 2) Make sure that you are using supported media. See the user guide on the CD for more information. 3) Make sure that the media is loaded correctly. Make sure that the strip is removed from the print cartridge. See page 5 for more information. 1) Make sure that the scanner lock is unlocked. See page 7 for more information. 2) Turn off the device, and then turn it on again. Load the original media face up into the ADF. 1) Select Optimize text/Picture and adjust the settings to match the original. 2) Select Image Adjustment, and optimize the values for Darkness, Sharpness, and Background Cleanup. Enter the fax number, locale, and date/time to make sure that the fax is configured correctly. 1) Make sure that the fax card is installed in the formatter correctly, and that none of the pins are bent. 2) Print a configuration page and check the modem status. If "Operational/Enabled" is not listed, it might be disabled or there might be a problem with the fax hardware. See the analog fax user guide for more information. Go to the Administration menu and activate the Fax Setup Wizard. Make the required entries to activate the fax. 1) Make sure to use the phone cord that came with the device. 2) Make sure that the phone cord is connected securely to the device and to an active telephone port. 3) Make sure that the fax is connected to a dedicated analog telephone line. Note: Use a telephone to verify that the port is active. ENWW 24