HP N7710 User Guide - Page 30

7

Troubleshooting

This section contains solutions for common problems with the scanner.

•

Scanner error codes

•

Scanner initialization or hardware problems

•

Scanner operation problems

•

Scanner buttons are not working correctly

•

Scanner paper path problems

•

Contact HP Support

For additional troubleshooting, see the help for the HP scanning program that you are

using. For more information, see

Where to get additional information

.

Scanner error codes

For help responding to an error code, see the appropriate topics below.

Error Code

Description

Error 02 SDRAM Error

Press the

Power

switch to the off position. Wait 30 seconds, and

then press the

Power

switch to the on position. If the message is

still displayed, contact

HP Support

.

Error 03 USB Error

1.

Check the USB connection between the scanner and the

computer.

2.

Use the

Windows Device Manager

tool to verify that the

computer recognizes the scanner.

The

Windows Device Manager

tool is available on the

Hardware

tab of the

Systems

tool in the

Control Panel

.

3.

If the computer does not recognize the scanner, uninstall and

then reinstall the scanner software.

4.

If the problem persists, contact

HP Support

.

Error 04 Paper Jam

A document feeder paper jam has been detected. Open the hatch

and clear the jam.

Error 08 Hatch Open

The hatch on the document feeder is open or not securely latched.

Please close the hatch by pressing until you hear a click, and then

rescan.

Error 09 NVRAM ACCESS

Error

Press the

Power


then press the

Power



HP Support

.

Error 10 Motor Fail

Press the

Power


then press the

Power



HP Support

.

Error 18 Multipick Error

The scanner detected that more than one page at a time was fed

through the scanner. Follow these steps to resolve the error:

1.

Remove the paper from the document feeder.

2.

Sort through the stack to make sure the sheets are not stuck

together.

28

Troubleshooting

Section	Page
Contents	3
Scanner overview	5
What you can do with the scanner	5
Scanner hardware	6
Scanner lamp setting	6
Scanner software	6
HP Smart Document Scan Software	7
HP Scanner Tools Utility	7
Where to get additional information	8
Setup and Support Guide	8
User Guide	8
Online help	8
Accessibility	9
LCD Reader	9
Control of the scanner buttons	9
Use the document feeder	10
Document loading tips	10
Things to avoid	11
How to load documents	12
Load cards	15
Load flexible cards into the document feeder	15
Load a card into the card slot	16
Scan and copy	18
Basic scanning steps	18
Basic copying steps	18
Scan from the scanner buttons	19
Scan Document To button	19
Copy button	19
Tools button	19
Cancel button	19
Scan from HP Smart Document Scan Software	20
Scan from other software programs	20
Scan with one button press	20
Set up scan profiles	22
Set up a profile with HP Smart Document Scan Software	22
Assign profiles to numbers with the HP Scanner Tools Utility	23
Import and export profiles	23
Care and maintenance	24
HP Scanner Tools Utility Maintenance tab	24
Order maintenance and scanning supplies	24
Clean the scanner glass	24
Clean the paper path	25
Clean the feed roller	26
Replace the feed roller and separation pad	28
Troubleshooting	30
Scanner error codes	30
Scanner initialization or hardware problems	31
Scanner does not start	31
Scanner has stopped working correctly	32
Scanner operation problems	32
Scanner will not turn on	33
Scanner lamp stays on	33
Scanner does not scan right away	33
Scanner scans only one side of a double-sided page	33
Scanned image is fuzzy	33
Scanned pages are out of order at the scan destination	33
Scanner is scanning items very slowly	33
The scan is completely black or completely white	34
Scanned images are not straight	34
Vertical white stripes appear on the printed page	34
Scan files are too large	34
Scanner buttons are not working correctly	34
Buttons do not work	34
An unexpected program opens when a button is pressed	35
Wrong HP Smart Document Scan Software profile is used when a button is pressed	35
Scanner paper path problems	35
Paper jamming, skewing, misfeeds, or multiple-page feeds	36
Paper does not feed from the scanner	36
The bottom of the scanned image is cut off	36
The scanned images have streaks or scratches	37
An item loaded in the scanner jams repeatedly	37
Clear jams from the scanner paper path	37
Contact HP Support	38
Advanced technical features	39
Long pages	39
Scanner hardware compression	39
Color dropout	40
Misfeed (Multipick) Detection	40

HP N7710 User Guide - Page 30

Troubleshooting, Scanner error codes - problems

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