HP OfficeJet Managed Color MFP X585 Officejet Enterprise Color MFP X585/Flow X
HP OfficeJet Managed Color MFP X585 Manual
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- HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 1
Officejet Enterprise Color MFP X585/X585 Flow User Guide shift caps lock A Z @ alt S X D C F V G B H N J M alt K , L : ; . ? / '" shift enter www.hp.com/support/ojcolorMFPX585 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 2
- HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 3
HP Officejet Enterprise Color MFP X585 User Guide - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 4
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 5
Accessories ...22 Replace the ink cartridges ...23 4 Print ...27 Print tasks (Windows) ...28 How to print (Windows) ...28 Automatically print on both sides (Windows 29 Manually print on both sides (Windows 30 Print multiple pages per sheet (Windows 31 ENWW iii - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 6
Windows) ...32 Additional print tasks ...32 Print tasks (Mac OS X) ...33 How to print (Mac OS X) ...33 Automatically print on both sides (Mac OS X 33 Manually print on both sides (Mac OS X 33 Print multiple pages per sheet (Mac OS X 33 Select the paper type (Mac OS X) ...34 Additional print tasks - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 7
Send a scanned document to one or more email addresses 65 Send email by entering email addresses manually 65 Send email by using the address book 67 Send a scanned document to a network folder tab (MFP models only 91 Troubleshooting tab ...91 Security tab ...92 HP Web Services tab ...92 ENWW v - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 8
...100 Sign in to the product ...100 Assign a system password ...100 Encryption support: HP High Performance Secure Hard Disks 101 Lock the formatter ...101 Software and firmware updates ...102 9 Solve general problems ...103 Restore factory-set defaults ...104 Control panel help system ...105 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 9
Print from a different software program 127 Check the paper-type setting for the print job 127 Check the paper type setting (Windows 127 Check the paper type setting (Mac OS X 128 Check ink cartridge status ...128 Clean the product ...128 Print a cleaning page ...128 Clean the printhead ...129 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 10
you using a surge-protection device 152 Are you using a phone company voice-messaging service or an answering machine? ...152 Does your phone line have a call-waiting feature 153 Check fax accessory status 153 General fax problems ...154 The fax failed to send 154 An Out of Memory status message - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 11
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 12
Product comparison Model name Model number Paper handling Connectivity Storage Control-panel display and input Print Fax Tray 1 (50-sheet capacity) Tray 2 (500-sheet capacity) Automatic duplex printing 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Easy-access USB port for printing and - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 13
the discontinued XP operating system. Windows Vista, 32-bit and 64-bit NOTE: Windows Vista Starter is not supported by the software installer or the print driver. Windows 7, SP1 or later, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 8.1, 32- - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 14
is not included on the CD. The CD provides steps to download the Mac installer software from www.hp.com. Go to www.hp.com/support, select the country/region, and then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 15
Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view Product front view 12 11 10 9 1 shift caps lock A Z @ alt S X D C F V G B H N J M alt , K . L ;: ? / '" shift enter 8 2 3 4 5 6 7 1 Document feeder/scanner assembly 2 Document - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 16
11 Hardware integration pocket (HIP - for connecting accessory and third-party devices) 12 Control panel with color touchscreen display (tilts up for easier viewing) 6 Chapter 1 Product introduction ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 17
Product back view 1 9 8 7 2 6 5 4 3 1 Document feeder cover (access for clearing jams or cleaning rollers) 2 Left door (access for clearing jams and the ink collection unit) 3 Tray 1 (multipurpose tray) 4 Fax port (fax models only) 5 Cable lock slot 6 Model and serial number label - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 18
Interface ports 1 2 3 4 5 1 USB device port accepts a USB cable from a computer (alternative to network and wireless connections). 2 Ethernet port 3 Foreign interface harness (FIH) port 4 USB host port accepts USB storage devices for Plug and Print 5 Fax port (fax models only) 8 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 19
Control-panel view The Home screen provides access to the product features and indicates the current status of the product. You can return to the Home screen at any time by touching the Home button on the left side of the product control panel. You can also touch the Home button in the upper-left - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 20
14 Features 15 Keyboard (X585z models only) 16 Easy-access USB port Depending on the product configuration, the features that appear in this area can include any of the following items: ● Quick Sets ● Copy ● E-mail ● Fax ● Save to USB ● Save to Network Folder ● Save to Device Memory ● Retrieve from - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 21
product. For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/ojcolorMFPX585 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Troubleshooting. 4. Enter the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 22
12 Chapter 1 Product introduction ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 23
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 24
® paper, these inks provide laser-like color output. This product supports a variety of paper and other print media. Paper or print media specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. ● For - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 25
Media type Heavy paper Glossy or coated paper Do Do not ● Use only heavy paper that is ● Do not use paper that is heavier than approved for use in inkjet printers the recommended media and meets the weight specifications specification for this product unless it for this product. is HP - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 26
Configure trays for paper type and size By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 27
Configure a tray by using the control panel You can also configure the trays for type and size without a prompt from the product. 1. From the Home screen on the product control panel, scroll to and touch the Trays button. 2. Touch the line for the tray that you want to configure, and then touch the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 28
1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the tray extension. 3. Extend the paper guides fully and then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 29
that they align with the papersize marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 30
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 20 Chapter 2 Paper trays ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 31
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 32
Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 33
Replace the ink cartridges The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). 1. Open the ink cartridge door. 2. Push the old ink cartridge inward to unlock it. 3. Grasp the edge of the old ink cartridge and then pull the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 34
from the packaging. C 980 5. Do not touch the gold-colored metal contacts of the ink cartridge. Fingerprints on the contacts can cause print-quality problems. C 980 6. Insert the new ink cartridge into the product. Push the cartridge until it "clicks" into place. 24 Chapter 3 Parts, supplies, and - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 35
7. Close the ink cartridge door. 8. Place the old cartridge in the box and refer to information about recycling used ink cartridges on the ink cartridge box. ENWW Replace the ink cartridges 25 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 36
26 Chapter 3 Parts, supplies, and accessories ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 37
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 38
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 39
installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 40
Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 41
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 42
print tasks In the US, go to www.hp.com/support/ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. Instructions are available for performing specific print tasks, such as the following - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 43
list or click Show Details, and then click the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 44
print tasks In the US, go to www.hp.com/support/ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. Instructions are available for performing specific print tasks, such as the following - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 45
Store print jobs on the product to print later ● Create a stored job (Windows) ● Create a stored job (Mac OS X) ● Print a stored job ● Delete a stored job Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: Your print driver might look different - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 46
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 47
● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. ● Quick - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 48
is installed, it might be helpful to provide each product a more unique SSID for easier product identification for HP Wireless Direct printing. The SSID (Service Set Identifier) is also available on the How to Connect Page by touching the Network button from the Home screen on the product control - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 49
the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 50
about which HP products are compatible with AirPrint, go to the support Web site for this product: ● In the US, go to www.hp.com/support/ojcolorMFPX585. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. NOTE - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 51
Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● . - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 52
42 Chapter 4 Print ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 53
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 54
Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. To adjust the number of - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 55
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start button. ENWW Make a copy 45 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 56
in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the Touch the OK button. 6. Touch the Start button. Copy on both sides manually 1. Load the document on the scanner glass according to the indicators on the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 57
Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 58
48 Chapter 5 Copy ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 59
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 60
Web Server (EWS) for the product. The setup wizards include the options for basic configuration. To begin, click E-Mail Setup Wizard. Follow the instructions on the screen. Click Next to advance to the next step in the wizard. For more detailed setup information, see the sections that follow to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 61
, select the Enable SMTP SSL Protocol check box. If you are using Microsoft® Outlook with Google™ Gmail email service, also follow the instructions in Configure Microsoft Outlook with Google Gmail on page 54. 12. On the Server Authentication Requirements dialog, select whether the email server - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 62
Enable Personal Contacts and the Enable Network Contacts check boxes. For network contacts, if no LDAP servers are listed, click Add, and then follow the instructions to add an LDAP server. 5. Click the Apply button at the bottom of the screen. Add contacts to the address book from the product - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 63
2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen. ENWW Set up Scan to Email 53 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 64
Configure Microsoft Outlook with Google Gmail If you have Google™ Gmail email service and you are using Microsoft® Outlook as your email interface, additional necessary to use the Scan to Email feature. NOTE: The following instructions are for Microsoft Outlook 2007. 1. In Outlook, click the Tools - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 65
Use the following type of encrypted connection: TLS 7. Click OK. 8. On the Account Settings screen, click Next. 9. On the Change Email Account screen, click Finish to complete the setup. ENWW Set up Scan to Email 55 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 66
) for the product. The setup wizards include the options for basic configuration. To begin, click Save to Network Folder Quick Set Wizard. Follow the instructions on the screen. Click Next to advance to the next step in the wizard. For more detailed setup information, see the sections that follow to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 67
8. On the Notification Settings dialog, select the scan status notification preference. Click Next. 9. On the File Settings dialog, select the file settings to use. Click Next. 10. Review the Summary dialog and click Finish. 11. On the Save to Network Folder Setup dialog, click Apply to save the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 68
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 69
Send only to folders with read and write access Select this option for folders configured for read and write access. This option also supports folder access verification, job notifications, and inclusion of user in a subfolder name. Verify folder access prior to job start ● Select this check box to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 70
Set up Save to USB 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 71
the Quick Set button. Click Next. 7. On the SharePoint® Destination Settings dialog, click Add to create a new destination, and then follow the instructions at the top of the Add SharePoint® Path dialog. a. Open another browser window and navigate to the SharePoint® scan destination folder. Copy the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 72
c. In the Authentication Settings field, select whether users must sign in with their credentials at the control panel to access this SharePoint® folder, or if the login credentials should always be the same as when you navigated to the folder. NOTE: If you select Use credentials of user to connect - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 73
Create a Quick Set Use the Quick Sets feature to quickly access preset job options. The product administrator can use the HP Embedded Web Server to create Quick Sets, which are then available in the Quick Sets menu from the control-panel Home screen. Quick Sets are available for the following scan/ - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 74
● If you selected E-mail, the following dialogs appear: Address and Message Field Control, Signing and Encryption ● If you selected Fax, the following dialog appears: Select Fax Recipients ● If you selected Save to Network Folder, the following dialog appears: Folder Settings ● If you selected Save - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 75
email by using the address book Send email by entering email addresses manually 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 76
4. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 77
the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 78
3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use. 68 Chapter 6 Scan/send ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 79
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview the image at any time by touching the Preview button - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 80
scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● , or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 81
3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the file. Touch the OK button. 5. If necessary, touch the File Type drop-down menu to select a different - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 82
6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button. 7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 83
Professional, go to the following Web sites: ● To log in to HP Flow CM, go to www.hpflowcm.com/login. ● To search HP Flow CM Support, go to help.hpflowcm.com. ● To find out more about HP Flow CM and have a sales expert contact you, go to www.hp.com/go - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 84
74 Chapter 6 Scan/send ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 85
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 86
Set up fax The steps to set up the fax function on the product vary depending on whether you are initially setting up the product hardware or if the hardware is already set up. NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 87
Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 88
-call charges by reducing fax transmission time and might be the preferred setting. However, using the JBIG Compression feature might cause compatibility problems when communicating with some older fax machines, in which case you might need to disable it. NOTE: The JBIG Compression feature works - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 89
should turn it off only if you are having trouble sending or receiving a fax and if you are matching speed dial entry for the fax number entered manually, you can touch Yes to send the fax to is limited by country/region. If you experience problems with the fax accessory answering, and the Rings - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 90
Menu item Ring Interval Ring Frequency Description Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Touch the box beneath the Ring Frequency heading - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 91
Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 92
5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen. - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 93
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 94
or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 95
2. Open the following menus: ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV 4 Settings ● Config Method 3. Select the Manual option, and then touch the Save button. 4. Open the Manual Settings menu. 5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 96
3. To configure the address, touch the Address button and then touch the field to open a keypad. 4. Use the keypad to enter the address, and then touch the OK button. 5. Touch the Save button. 86 Chapter 8 Manage the product ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 97
network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. Internet access is not needed to open and use the HP Embedded Web Server. When the product is connected to the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 98
Fax tab (MFP models only) ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 99
upgrade files. Quota and Statistics Services Provides connection information about third-party job-statistics services. Print tab or Copy/Print tab Paper Types Override the factory-default mode settings if print quality problems occur when using a specific paper type. Restrict Color Permit or - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 100
Table 8-3 HP Embedded Web Server Copy/Print tab (continued) Menu Description Copy Settings (MFP models only) Configure the default options for copy jobs. Manage Trays Configure settings for paper trays. Scan/Digital Send tab (MFP models only) Table 8-4 HP Embedded Web Server Scan/Digital - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 101
for using a LAN fax service ● Settings for using an Internet fax service Manage speed dial numbers, including Troubleshooting tab Table 8-6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 102
and manage the internal hard drive for the product. This product includes an encrypted hard drive for maximum security. Certificate Management Web Service Security Self Test Configure settings for jobs that are stored on the product hard drive. Install and manage security certificates for access - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 103
IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 104
. Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as toner cartridges and paper. HP Instant Support Connect to the HP Web site to find solutions to product problems. 94 Chapter 8 Manage the product ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 105
in the All Settings list. The following table describes the tasks that you can perform with HP Utility. Menu Information and Support Item Supplies Status Device Information File Upload Upload Fonts HP Connected Description Shows the product supplies status and provides links for ordering - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 106
to the HP Embedded Web Server. Opens the HP Embedded Web Server page for configuring settings for scanning to email. NOTE: USB connections are not supported. Opens the HP Embedded Web Server page for configuring settings for scanning to a network folder. NOTE: USB connections are not - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 107
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin and - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 108
Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage The product has four incremental settings to optimize for speed or energy usage. 1. From the Home screen on the product control panel, scroll to and touch the Administration - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 109
● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 110
Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 111
password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 112
most recent firmware update file from the Web: In the US, go to www.hp.com/support/ojcolorMFPX585. Click Drivers & Software. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4. Enter the product name (HP Officejet Enterprise - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 113
● Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 114
loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes. 104 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 115
by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 105 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 116
it passes the Very Low threshold if you select the Continue option for the ink cartridge, but print quality might degrade. 106 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 117
Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 118
the guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Straighten the pages and adjust the paper guides to center the stack. 108 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 119
work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 120
instructions on the control panel. When you complete a step, the product displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 121
Clear jams in the output bin 1. Look for jammed paper in the output bin area. shift caps lock A Z @ alt S D X C F V G B H N J M alt , K L ;: . ? / '" shift enter 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 122
. 3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 112 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 123
4. If the paper is still not visible or accessible, remove the ink collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the ink collection unit, avoid making direct contact with the black cylinder to - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 124
7. Reinstall the ink collection unit. 8. Close the left door. 114 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 125
Clear jams in the left door 1. Open the left door. 2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. ENWW Clear - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 126
out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 116 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 127
4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position. ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 128
6. Reinstall the ink collection unit. 7. Close the left door. 118 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 129
Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 130
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3 3 120 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 131
3. If the jam cannot be cleared at the tray, try clearing the jam from the lower left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 3 ENWW Clear jams 121 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 132
Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 122 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 133
3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 4. Press on the door next to the document-feeder rollers to make sure it is closed completely. ENWW Clear jams 123 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 134
5. Flow models only: Lift the document feeder input tray. 6. Flow models only: Squeeze inward on the two slots at each end of the e-Duplex assembly. 7. Flow models only: Remove the e-Duplex assembly by pulling it out. 124 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 135
8. Flow models only: Remove any jammed paper. 9. Flow models only: Reinstall the e-Duplex assembly by sliding it in until it locks into place. 10. Flow models only: Lower the document-feeder input tray. ENWW Clear jams 125 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 136
11. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper can jam more frequently than originals that are printed on plain paper. 126 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 137
job settings ● Try a different print driver Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 138
applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using an ink cartridge that is at its on identifying HP cartridges go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 139
● Specks of ink are on the printed pages. ● Repeated marks occur on the printed pages. Use the following procedure to print a cleaning page. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Touch Calibration/Cleaning, and then touch Print - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 140
directly on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of that there is no debris in the cartridge path. 130 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 141
and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this product supports. ● Use paper that is of good quality and free of cuts, nicks, tears - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 142
to adjust. 4. Touch the Print Test Page button, and then follow the instructions on the printed pages. 5. Touch the Print Test Page button to verify the print quality. Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry graphics, or other - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 143
setting to adjust the color settings independently from other settings. Click the Settings button to open the manual color-adjusment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. ENWW Improve print quality - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 144
www.hp.com/support/ ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country quality, and product-feature support for most users ● support for printing from postscript emulation needs, or for postscript flash font support quality, and printer feature support for most users ● - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 145
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 146
. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure the scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 147
Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. ENWW Improve copy image - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 148
the document feeder Follow these steps if the printed pages have toner smudges or skewed print. 1. Lift the document-feeder latch. 138 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 149
moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. ENWW Improve copy image quality 139 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 150
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 151
damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 152
product control panel, touch one of the buttons for the scan/send features: ● Save to Network Folder ● Save to Device Memory 142 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 153
SharePoint® 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 154
cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. 144 Chapter 9 Solve general - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 155
Improve fax image quality ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the image-adjustment settings ● Optimize fax quality for text or pictures ● Check the error-correction settings ● Send to a different fax machine ● Clean the pickup rollers and - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 156
the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip Send Settings ● Default Job Options 3. Touch the Resolution button. 146 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 157
Fax button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 158
Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder 1. Lift the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 159
the Save button. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 160
is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft amber activity light and the green link-status light are lit. 4. If the problem continues, try a different cable or port on the hub. The computer is - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 161
the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 162
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 163
The following table identifies the status conditions and possible solutions. NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Operational / Enabled1 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 164
The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the The fax address book lists names, and all other databases list numbers. This is normal operation. 154 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 165
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 155 - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 166
156 Chapter 9 Solve general problems ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 167
duplex printing (double-sided) settings (Windows) 29 Windows 30 duplexing manually (Mac) 33 manually (Windows) 30 E easy-access USB printing 41 edge-to-edge Ethernet port locating 8 Explorer, versions supported HP Embedded Web Server 87 F fax feeding problems 154 optimize for text or pictures 147 ENWW - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 168
Web Server 91 feeding problems 154 file upload, Mac Services 92 information pages 88 network settings 92 opening 84 other links list 94 print settings 89 scan settings 90 security settings 92 troubleshooting Internet Explorer, versions supported HP Embedded Web Server manual duplex Mac 33 Windows - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 169
97 IPv4 address 85 IPv6 address 85 subnet mask 85 supported 2 NFC printing 38 not configured 76, 77 number paper path jams, clearing 115 paper pickup problems solving 108 paper type selecting (Windows) 32 locating 5 print on both sides Mac 33 manually, Windows 30 Windows 30 print settings HP Embedded - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 170
HP Embedded Web Server 87 T TCP/IP manually configuring IPv4 parameters 85 manually configuring IPv6 parameters 85 transparencies printing (Windows) 119, 120 locating 5 troubleshooting jams 110 network problems 150 paper feed problems 108 wired network 150 troubleshooting tools HP Embedded Web - HP OfficeJet Managed Color MFP X585 | Officejet Enterprise Color MFP X585/Flow X - Page 171
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