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HP OfficeJet Managed Color MFP X585 Officejet Enterprise Color MFP X585/Flow X - Page 113

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9 Solve general problems ● Restore factory-set defaults ● Control panel help system ● A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW 103

Section	Page
Product introduction	11
Product comparison	15
Product front view	15
Product back view	17
Interface ports	18
Control-panel view	21
Paper trays	23
Understand paper use	24
Configure trays for paper type and size	26
Configure a tray when loading paper	26
Configure a tray to match print job settings	26
Configure a tray by using the control panel	27
Load Tray 1 (multi-purpose tray on left side of the product)	28
Load Tray 2 or optional Tray 3	29
Parts, supplies, and accessories	31
Order parts, accessories, and supplies	32
Ordering	32
Parts and supplies	32
Accessories	32
Replace the ink cartridges	33
Print	37
Print tasks (Windows)	38
How to print (Windows)	38
Automatically print on both sides (Windows)	39
Manually print on both sides (Windows)	40
Print multiple pages per sheet (Windows)	41
Select the paper type (Windows)	42
Additional print tasks	42
Print tasks (Mac OS X)	43
How to print (Mac OS X)	43
Automatically print on both sides (Mac OS X)	43
Manually print on both sides (Mac OS X)	43
Print multiple pages per sheet (Mac OS X)	43
Select the paper type (Mac OS X)	44
Additional print tasks	44
Store print jobs on the product to print later	45
Create a stored job (Windows)	45
Create a stored job (Mac OS X)	46
Print a stored job	47
Delete a stored job	47
Mobile printing	48
HP Wireless Direct and NFC Printing	48
HP ePrint via email	49
HP ePrint software	49
AirPrint	50
Print from the USB port	51
Enable the USB port for printing	51
Print USB documents	51
Copy	53
Make a copy	54
Copy on both sides (duplex)	56
Copy on both sides automatically	56
Copy on both sides manually	56
Optimize copy quality for text or pictures	57
Scan/send	59
Set up Scan to Email	60
Use the E-Mail Setup Wizard	60
Set up the Scan to Email feature via the HP Embedded Web Server	60
Set up personal and network contacts	61
Add contacts to the address book from the product control panel	62
Configure Microsoft Outlook with Google Gmail	64
Set up Save to Network Folder	66
Use the Save to Network Folder Quick Set Wizard	66
Set up Save to Network Folder via the HP Embedded Web Server	66
Complete the destination folder settings	67
Add Network Folder Path – Save to a standard shared network folder	67
Add Network Folder Path – Save to an FTP Server	68
Send only to folders with read and write access	69
Allow sending to folders with write-access only	69
Set up Save to USB	70
Set up Save to SharePoint® (flow models only)	71
Create a Quick Set	73
Send a scanned document to one or more email addresses	75
Send email by entering email addresses manually	75
Send email by using the address book	77
Send a scanned document to a network folder	80
Use HP Flow CM solution (flow models only)	83
Fax	85
Set up fax	86
The first time the product is turned on with a fax accessory installed	86
After initial product hardware setup	86
Change fax configurations	87
Fax dialing settings	87
General fax send settings	88
Fax receive settings	89
Send a fax	91
Manage the product	93
Configure IP network settings	94
Printer sharing disclaimer	94
View or change network settings	94
Rename the product on a network	94
Manually configure IPv4 TCP/IP parameters from the control panel	95
Manually configure IPv6 TCP/IP parameters from the control panel	95
HP Embedded Web Server	97
How to access the HP Embedded Web Server (EWS)	97
HP Embedded Web Server features	97
Information tab	98
General tab	98
Print tab or Copy/Print tab	99
Scan/Digital Send tab (MFP models only)	100
Fax tab (MFP models only)	101
Troubleshooting tab	101
Security tab	102
HP Web Services tab	102
Networking tab	102
Other Links list	104
HP Utility for Mac OS X	105
Open HP Utility	105
HP Utility features	105
HP Web Jetadmin	107
Economy settings	108
Optimize speed or energy usage	108
Set Sleep mode	108
Set the Sleep Schedule	108
Product security features	110
Security statements	110
IP Security	110
Sign in to the product	110
Assign a system password	110
Encryption support: HP High Performance Secure Hard Disks	111
Lock the formatter	111
Software and firmware updates	112
Solve general problems	113
Restore factory-set defaults	114
Control panel help system	115
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	116
Change the “Very Low” settings	116
For products with fax capability	116
Order supplies	117
Product does not pick up paper or misfeeds	118
The product does not pick up paper	118
The product picks up multiple sheets of paper	118
The document feeder jams, skews, or picks up multiple sheets of paper	118
Clear jams	120
Auto-navigation for clearing jams	120
Experiencing frequent or recurring paper jams?	120
Clear jams in the output bin	121
Clear jams in Tray 1 (multipurpose tray)	122
Clear jams in the left door	125
Clear jams in the ink collection unit area	126
Clear jams in Tray 2	129
Clear jams in optional Tray 3	130
Clear jams in the document feeder	132
Improve print quality	137
Print from a different software program	137
Check the paper-type setting for the print job	137
Check the paper type setting (Windows)	137
Check the paper type setting (Mac OS X)	138
Check ink cartridge status	138
Clean the product	138
Print a cleaning page	138
Clean the printhead	139
Resolve ink smears	139
Check the scanner glass for dirt and smudges	139
Visually inspect the ink cartridge	140
Check paper and the printing environment	141
Step one: Use paper that meets HP specifications	141
Step two: Check the environment	141
Step three: Set the individual tray alignment	142
Calibrate the product to align the colors	142
Check other print job settings	142
Adjust color settings (Windows)	143
Try a different print driver	144
Improve copy image quality	145
Check the scanner glass for dirt and smudges	145
Calibrate the scanner	146
Check the paper settings	147
Check the paper size and type configuration	147
Select the tray to use for the copy	147
Check the image-adjustment settings	147
Optimize copy quality for text or pictures	147
Edge-to-edge copying	148
Clean the pickup rollers and separation pad in the document feeder	148
Improve scan image quality	150
Check the scanner glass for dirt and smudges	150
Check the scan/send settings from the product control panel	151
Check the resolution settings	151
Check the color settings	152
Check the image-adjustment settings	152
Optimize scan quality for text or pictures	152
Check the output-quality settings	153
Clean the pickup rollers and separation pad in the document feeder	153
Improve fax image quality	155
Check the scanner glass for dirt and smudges	155
Check the send-fax resolution settings	156
Check the image-adjustment settings	157
Optimize fax quality for text or pictures	157
Check the error-correction settings	157
Send to a different fax machine	158
Clean the pickup rollers and separation pad in the document feeder	158
Check the fit-to-page setting	159
Check the sender's fax machine	159
Solve wired network problems	160
Poor physical connection	160
The computer is using the incorrect IP address for the product	160
The computer is unable to communicate with the product	160
The product is using incorrect link and duplex settings for the network	161
New software programs might be causing compatibility problems	161
The computer or workstation might be set up incorrectly	161
The product is disabled, or other network settings are incorrect	161
Solve fax problems	162
Checklist for solving fax problems	162
What type of phone line are you using?	162
Are you using a surge-protection device?	162
Are you using a phone company voice-messaging service or an answering machine?	162
Does your phone line have a call-waiting feature?	163
Check fax accessory status	163
General fax problems	164
The fax failed to send	164
An Out of Memory status message displays on the product control panel	164
Print quality of a photo is poor or prints as a gray box	164
You touched the Stop button to cancel a fax, but the fax was still sent	164
No fax address book button displays	164
Not able to locate the Fax settings in HP Web Jetadmin	164
The header is appended to the top of the page when the overlay option is enabled	164
A mix of names and numbers is in the recipients box	164
A one-page fax prints as two pages	165
A document stops in the document feeder in the middle of faxing	165
The volume for sounds coming from the fax accessory is too high or too low	165