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HP OfficeJet Pro 6960 User Guide - Page 137

Get help from the printer control panel, All HP Contacts

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The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. Printhead alignment fails ● Check that you have placed the printed page face down and properly aligned on the scanner as shown in the diagram. ● If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the printhead, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Resolve printer failure Complete the following steps to resolve such problems. 1. Press (the Power button) to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading paper. To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel. 124 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	15
Manage power	16
Quiet Mode	17
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	19
Printing supplies area	20
Back view	20
Use the printer control panel	20
Overview of buttons and lights	21
Control panel display icons	21
Function tabs	22
Change printer settings	23
Use shortcuts	23
Dashboard	23
Paper basics	23
Recommended papers for printing	24
Order HP paper supplies	25
Tips for selecting and using paper	25
Load paper	26
Load an original on the scanner glass	32
Load an original in the document feeder	32
Update the printer	33
Open the HP printer software (Windows)	34
Turn the printer off	34
Print	35
Print documents	35
Print brochures	36
Print on envelopes	37
Print photos	38
Print on special and custom-size paper	39
Print on both sides (duplexing)	41
Print with AirPrint™	41
Tips for successful printing	42
Copy and scan	45
Copy	45
Scan	45
Scan to a computer	46
Scan to email	47
Set up Scan to Email	47
Scan a document or photo to email	47
Change account settings	48
Scan using Webscan	49
Scanning documents as editable text	49
Scan documents as editable text	49
Guidelines for scanning documents as editable text	50
Create a new scan shortcut (Windows)	51
Change scan settings (Windows)	51
Tips for copy and scan success	52
Fax	53
Send a fax	53
Send a standard fax	53
Send a standard fax from the computer	54
Send a fax from a phone	54
Send a fax using monitor dialing	55
Send a fax using printer memory	55
Send a fax to multiple recipients	56
Send a fax in Error Correction Mode	56
Receive a fax	57
Receive a fax manually	57
Set up backup fax	58
Reprint received faxes from memory	58
Forward faxes to another number	59
Set automatic reduction for incoming faxes	59
Block unwanted fax numbers	60
Receive faxes using HP Digital Fax	61
Set up phone book contacts	61
Create and edit a phone book contact	62
Create and edit a group phone book contact	62
Delete phone book contacts	63
Print a list of phone book contacts	64
Change fax settings	64
Configure the fax header	64
Set the answer mode (Auto answer)	64
Set the number of rings before answering	65
Change the answer ring pattern for distinctive ring	65
Set the dial type	66
Set the redial options	66
Set the fax speed	67
Set the fax sound volume	67
Fax and digital phone services	68
Fax on Voice over Internet Protocol	68
Use reports	68
Print fax confirmation reports	69
Print fax error reports	70
Print and view the fax log	70
Clear the fax log	70
Print the details of the last fax transaction	70
Print a Caller ID Report	71
View the Call History	71
Additional fax setup	71
Set up faxing (parallel phone systems)	72
Select the correct fax setup for your home or office	73
Case A: Separate fax line (no voice calls received)	74
Case B: Set up the printer with DSL	75
Case C: Set up the printer with a PBX phone system or an ISDN line	76
Case D: Fax with a distinctive ring service on the same line	76
Case E: Shared voice/fax line	77
Case F: Shared voice/fax line with voice mail	79
Case G: Fax line shared with computer modem (no voice calls received)	79
Set up the printer with a computer dial-up modem	80
Set up the printer with a computer DSL/ADSL modem	81
Case H: Shared voice/fax line with computer modem	82
Shared voice/fax with computer dial-up modem	82
Shared voice/fax with computer DSL/ADSL modem	83
Case I: Shared voice/fax line with answering machine	85
Case J: Shared voice/fax line with computer modem and answering machine	86
Shared voice/fax line with computer dial-up modem and answering machine	86
Shared voice/fax line with computer DSL/ADSL modem and answering machine	88
Case K: Shared voice/fax line with computer dial-up modem and voice mail	89
Serial-type fax setup	91
Test fax setup	91
Web Services	93
What are Web Services?	93
Set up Web Services	93
Use Web Services	95
HP ePrint	95
Print apps	96
Remove Web Services	96
Work with cartridges	97
Information on cartridges and the printhead	97
Check the estimated ink levels	98
Replace the cartridges	98
Order cartridges	100
Store printing supplies	100
Anonymous usage information storage	101
Ink cartridge warranty information	101
Network setup	102
Set up the printer for wireless communication	102
Before you begin	102
Set up the printer on your wireless network	103
Change the connection type	103
Test the wireless connection	104
Turn on or off the wireless capability of the printer	104
Change network settings	104
Use Wi-Fi Direct	106
Printer management tools	109
Toolbox (Windows)	109
HP Utility (OS X)	109
Embedded web server	109
About cookies	110
Open the embedded web server	110
Embedded web server cannot be opened	111
Solve a problem	112
Jams and paper-feed issues	112
Clear a paper jam	112
Read general instructions in the Help for clearing paper jams	112
Clear a print carriage jam	117
Read general instructions in the Help for clearing a print carriage jams	117
Learn how to avoid paper jams	118
Solve paper-feed problems	118
Printing issues	119
Fix problems with page not printing (unable to print)	119
Read general instructions in the Help for unable to print issues	119
Fix print quality issues	123
Read general instructions in the Help for resolving print quality issues	123
Copy issues	126
Scan issues	127
Fax issues	127
Run the fax test	127
What to do if the fax test failed	128
Troubleshoot fax problems	131
Read general instructions in the Help for specific fax problems	131
The display always shows Phone Off Hook	131
The printer is having problems sending and receiving faxes	132
The printer cannot receive faxes, but can send faxes	133
The printer cannot send faxes, but can receive faxes	134
Fax tones are recorded on my answering machine	134
The computer cannot receive faxes (HP Digital Fax)	135
Network and connection issues	135
Fix wireless connection	135
Find network settings for wireless connection	135
Fix Wi-Fi Direct connection	136
Fix Ethernet connection	136
Printer hardware issues	136
Get help from the printer control panel	137
Understand printer reports	138
Printer status report	138
Network configuration page	138
Print quality report	138
Wireless test report	138
Web access test report	139
Solve problems using Web Services	139
Maintain the printer	139
Clean the scanner glass	140
Clean the exterior	140
Clean the document feeder	141
Maintain the printhead and cartridges	141
Restore original factory defaults and settings	142
HP support	143
Technical information	145
Specifications	145
Regulatory information	147
Regulatory model identification number	148
FCC statement	148
Notice to users in Korea	149
VCCI (Class B) compliance statement for users in Japan	149
Notice to users in Japan about the power cord	149
Noise emission statement for Germany	149
Visual display workplaces statement for Germany	149
Notice to users of the U.S. telephone network: FCC requirements	150
Notice to users of the Canadian telephone network	151
Notice to users of the German telephone network	152
Australia wired fax statement	152
European Union Regulatory Notice	152
Products with wireless functionality	152
European telephone network declaration (Modem/Fax)	152
Declaration of conformity	153
Regulatory information for wireless products	154
Exposure to radio frequency radiation	154
Notice to users in Brazil	154
Notice to users in Canada	155
Notice to users in Taiwan	155
Notice to users in Mexico	156
Notice to users in Japan	156
Notice to users in Korea	156
Environmental product stewardship program	156
Eco-Tips	157
European Union Commission Regulation 1275/2008	157
Paper	157
Plastics	157
Material safety data sheets	157
Recycling program	157
HP inkjet supplies recycling program	157
Power consumption	158
Disposal of waste equipment by users	158
Chemical substances	158
Restriction of hazardous substance (Ukraine)	158
Restriction of hazardous substance (India)	158
China SEPA Eco Label User Information	159
China Energy Label for Printer, Fax and Copier	159
The Table of Hazardous Substances/Elements and their Content (China)	160
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	161
EPEAT	161
Battery disposal in Taiwan	162
California Perchlorate Material Notice	162
EU Battery Directive	163
Battery notice for Brazil	164