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HP Officejet 100 User Guide - Page 43

Solve a problem, HP support, Obtain electronic support - printer driver

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4 Solve a problem This section contains the following topics: • HP support • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Advanced ink cartridge maintenance • Solve paper-feed problems • Troubleshoot installation issues • Understand the printer information pages • Clear jams • Control panel lights reference HP support If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your questions. • Connect with an HP technician by using online chat. • Check for HP software updates. Solve a problem 39

Section	Page
Contents	5
Get started	11
Accessibility	11
Eco-Tips	11
Understand the printer parts	12
Front view	12
Back and side view	13
Printing supplies area	14
Control Panel	14
Bottom view	15
Finding the printer model number	15
Select print media	16
Recommended papers for printing and copying	16
Recommended papers for photo printing	17
Tips for selecting and using media	18
Load media	18
Load standard-size media	19
Load envelopes	19
Load cards and photo paper	20
Load transparencies	21
Load custom-size media	21
Install and use the battery	21
Battery safety	22
Understand the battery	23
Charge and use the battery	23
Connect a memory device or camera	24
To connect a storage device	24
To connect a PictBridge-compatible camera	25
To transfer photos to your computer	25
Print from mobile phones	25
Maintain the printer	25
Clean the printer	26
Turn off the printer	26
Print	27
Print documents	27
Print documents (Windows)	27
Print documents (Mac OS X)	28
Print brochures	28
Print brochures (Windows)	28
Print brochures (Mac OS X)	28
Print on envelopes	29
Print on envelopes (Windows)	29
Print on envelopes (Mac OS X)	29
Print photos	30
Print photos on photo paper (Windows)	30
Print photos on photo paper (Mac OS X)	30
Print on special and custom-size paper	31
Print on special or custom-size paper (Mac OS X)	31
Print borderless documents	31
Print borderless documents (Windows)	32
Print borderless documents (Mac OS X)	32
Print on both sides (duplexing)	33
To perform duplexing (Windows)	33
To perform duplexing (Mac OS X)	33
Cancel a print job	34
Work with ink cartridges	35
Information about ink cartridges	35
Check the estimated ink levels	36
Handle the ink cartridges	37
Replace the ink cartridges	37
Print with a single ink cartridge	40
Store printing supplies	40
Ink cartridge maintenance	41
Align the ink cartridges	41
Calibrate color	41
Clean the ink cartridges	42
To clean ink cartridges automatically	42
Solve a problem	43
HP support	43
Obtain electronic support	43
HP support by phone	44
Before you call	44
Phone support period	44
Telephone support numbers	45
After the phone support period	47
Troubleshooting tips and resources	47
Solve printing problems	47
The printer shuts down unexpectedly	48
All printer lights are on or flashing	48
The printer is not responding (nothing prints)	48
Printer does not accept ink cartridge	49
Printer takes a long time to print	49
Blank or partial page printed	50
Something on the page is missing or incorrect	50
Placement of the text or graphics is wrong	51
Poor print quality and unexpected printouts	52
General tips	52
Meaningless characters print	53
Ink is smearing	54
Ink is not filling the text or graphics completely	55
Output is faded or dull colored	55
Colors are printing as black and white	56
Wrong colors are printing	56
Printout shows bleeding colors	57
Colors do not line up correctly	57
Streaks or lines in printouts	58
Advanced ink cartridge maintenance	58
Clean the ink cartridge contacts	58
Clean the area around the ink nozzles	60
Replace the ink service module	61
Solve paper-feed problems	62
Media is not supported for the printer	62
Media is not picked up	62
Media is not coming out correctly	62
Pages are skewing	62
Multiple pages are being picked up	63
Troubleshoot installation issues	63
Hardware installation suggestions	63
Software installation suggestions	63
Problems setting up Bluetooth wireless communication	64
Check the Bluetooth settings	64
Check the Bluetooth wireless signal	65
Understand the printer information pages	65
Print printer information pages from the control panel	65
Print printer information pages from the software	66
Clear jams	66
Clear a jam in the printer	66
Tips for avoiding jams	67
Control panel lights reference	68
Technical information	75
Warranty information	75
Hewlett-Packard limited warranty statement	76
Ink cartridge warranty information	77
Printer specifications	78
Physical specifications	78
Printer features and capacities	78
Processor and memory specifications	78
System requirements	78
Memory device specifications	79
Mobile phone printing information	79
Media specifications	80
Understand specifications for supported media	80
Set minimum margins	82
Guidelines for two-sided (duplex) printing	82
Print resolution	83
Operating environment	83
Electrical requirements	83
Acoustic emission specification	83
Regulatory information	84
FCC statement	84
Notice to users in Korea	85
VCCI (Class B) compliance statement for users in Japan	85
Notice to users in Japan about the power cord	85
Noise emission statement for Germany	85
LED indicator statement	85
Gloss of housing of peripheral devices for Germany	85
Regulatory information for wireless products	86
Exposure to radio frequency radiation	86
Notice to users in Brazil	86
Notice to users in Canada	86
Notice to users in Taiwan	87
European Union Regulatory Notice	87
Regulatory model number	88
Declaration of conformity	89
Environmental product stewardship program	90
Paper use	90
Plastics	90
Material safety data sheets	90
Recycling program	90
HP inkjet supplies recycling program	90
Disposal of waste equipment by users in private households in the European Union	91
Power consumption	92
Chemical Substances	92
RoHS notices (China only)	92
Third-party licenses	93
HP Officejet 100 (L411) Mobile Printer	93
HP supplies and accessories	97
Order printing supplies online	97
Accessories	97
Supplies	97
Ink cartridges	97
HP media	98
Set up the printer for Bluetooth communication	99
Set up a Bluetooth wireless connection	99
Set Bluetooth security for the printer	99
Use a passkey to authenticate Bluetooth devices	100
Set the printer to be visible or not visible to Bluetooth devices	100
To reset to factory default settings	100
Printer management tools	101
Toolbox (Windows)	101
HP Utility (Mac OS X)	101
Toolbox software for PDAs (Microsoft Windows Mobile)	101
Uninstall and reinstall the HP software	102

Match case Limit results 1 per page

Solve a problem

This section contains the following topics:

•

support

•

Troubleshooting

tips

and

resources

•

Solve

printing

problems

•

Poor

quality

and

unexpected

printouts

•

Advanced

ink

cartridge

maintenance

•

Solve

paper-feed

problems

•

Troubleshoot

installation

issues

•

Understand

the

printer

information

pages

•

Clear

jams

•

Control

panel

lights

reference

HP support

If you have a problem, follow these steps

Check the documentation that came with the printer.

Visit the HP online support Web site at

www.hp.com/support. HP online support is

available to all HP customers. It is the fastest source for up-to-date printer

information and expert assistance and includes the following features:

•

Fast access to qualified online support specialists

•

Software and driver updates for the HP printer

•

Valuable troubleshooting information for common problems

•

Proactive printer updates, support alerts, and HP newsgrams that are available

when you register the HP all-in-one

For more information, see

Obtain

electronic

support.

Call HP support. Support options and availability vary by printer, country/region,

and language. For more information, see

support

phone.

Obtain electronic support

To find support and warranty information, go to the HP Web site at

www.hp.com/

support. If prompted, select your country/region, and then click

Contact HP

for

information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and

other options such as:

•

Access online support pages.

•

Send HP an email message for answers to your questions.

•

Connect with an HP technician by using online chat.

•

Check for HP software updates.

Solve a problem