HP Officejet 4400 User Guide

HP Officejet 4400 - All-in-One Printer - K410 Manual

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  • HP Officejet 4400 | User Guide - Page 1
    HP Officejet 4400 K410
  • HP Officejet 4400 | User Guide - Page 2
  • HP Officejet 4400 | User Guide - Page 3
    34 Replace the cartridges...35 Cartridge warranty information 37 8 Solve a problem HP support...39 Setup troubleshooting...42 Print quality troubleshooting...48 Print troubleshooting...63 Scan troubleshooting...68 Copy troubleshooting...70 Errors...74 9 Stop the current job...93 10 Technical
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    Contents Regulatory notices...99 Index...103 2
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    1 How Do I? Learn how to use your HP All-in-One • "Copy text or mixed documents" on page 29 • "Scan to a computer" on page 27 • "Load media" on page 23 • "Replace the cartridges" on page 35 How Do I? How Do I? 3
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    Chapter 1 How Do I? 4 How Do I?
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    All-in-One • Printer parts • Control panel features Printer parts Get to know the HP All-in-One 1 Control panel 2 Cartridge door 3 Paper-width guide for the main input tray 4 Paper tray 5 Paper tray extender (also referred to as the tray extender) 6 Paper stop 7 Carriage 8 Glass 9 Lid backing 10
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    level information for each print cartridge, four indicators for the tricolor cartridge and four indicators for the black cartridge. Also displays a warning for print cartridge problems. 6 Get to know the HP All-in-One
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    for printing" on page 21 Print documents Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software
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    Chapter 3 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts
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    7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best
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    help files in your word processing software. For best results, consider using a label for the return address on envelopes. To print envelopes 1. Slide the paper guide all the way to the left. 2. Place the envelopes in the right side of the tray. The side to be printed on should face down
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    job" on page 93 Print on specialty media Print transparencies 1. Slide the paper guide all the way to the left. 2. Place the transparencies in the right side that you want, and then click OK. Print postcards 1. Slide the paper guide all the way to the left. 2. Place the cards in the right side
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    settings that you want, and then click OK. Print labels 1. Slide the paper guide all the way to the left. 2. Fan the edges of the label sheets to Push the sheets into the printer until they stop. 5. Slide the paper guide firmly against the edge of the sheets. 6. Open the Printer Properties dialog
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    select an appropriate HP inkjet paper. • Orientation: Portrait or Landscape • Size: An appropriate paper size • Two-sided printing: Manual 8. Click OK to print. Print greeting cards 1. Slide the paper guide all the way to the left. 2. Fan the edges of the greeting cards to separate them, and then
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    that you want, and then click OK. Print booklets 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. 5. Open the Printer Properties dialog box.
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    side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. 5. Open the Printer Properties dialog box. 6. Click the Features tab, and then specify the following print settings: • Paper
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    menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab
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    displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki Printing in maximum dpi
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    Chapter 3 7. In the Paper Type drop-down list, select the type of paper that you have loaded. 8. Click the Resolution button to view the print resolution dpi. Use printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially
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    5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the default print settings If there
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    Chapter 3 Print 20 Print
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    4 Paper basics You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: "Load media" on page 23 Paper basics Recommended papers for printing If you want the best
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    Paper basics Chapter 4 paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday
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    Paper basics Load media ▲ Select a paper size to continue. Load small-size paper a. Slide paper-width guide to the left. Slide paper-width guide to the left. b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Slide stack of paper
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    paper into input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide to the right until it stops at edge of paper. Load envelopes a. Slide paper-width guide to the left. Slide paper-width guide to the left. 24 Paper basics
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    -right side of the input tray, with envelope flaps on left and facing up. Slide stack of envelopes forward until it stops. Slide paper-width guide to the right against stack of envelopes until it stops. Paper basics Load media 25
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    Chapter 4 Paper basics 26 Paper basics
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    5 Scan • Scan to a computer Scan to a computer ▲ Do the following: Single page scan a. Load original. Lift lid on product. Scan Load original print side down on right front corner of glass. Close lid. Scan 27
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    Chapter 5 b. Start scan. Press Scan. c. Preview and accept. Preview the scanned image and accept. Related topics "Stop the current job" on page 93 Scan 28 Scan
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    6 Copy "Copy text or mixed documents" on page 29 Copy text or mixed documents ▲ Click a copy type to continue. Black and White Copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Copy Load original print side down on right front corner of glass.
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    Chapter 6 Close lid. c. Select paper type. Press Paper Selection to select the paper type. d. Start copy. Press Start Copy Black. Press multiple times to increase the number of copies. Color Copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. 30
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    Load original print side down on right front corner of glass. Copy Close lid. c. Select paper type. Press Paper Selection to select the paper type. d. Start copy. Press Start Copy Color. Press multiple times to increase the number of copies. Related topics • "Set the copy paper type" on page 31 •
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    Chapter 6 Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray. Paper type Copier paper or letterhead HP Bright White Paper HP Advanced Photo Paper, Glossy HP Advanced Photo Paper, Matte HP Advanced 4 x 6 inch Photo Paper HP Photo
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    the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear. Related topics
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    dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab the shopping links on the page. NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not available in your country/region
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    Settings. In the Print Settings area, click Printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. Replace the cartridges To replace the cartridges 1. Check power 2. Remove cartridge. a. Open cartridge door. Wait for print carriage to move to
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    Chapter 7 b. Remove plastic tape using pink pull tab. c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door. 36 Work with cartridges Work with cartridges
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    4. Align cartridges. Related topics • "Choose the right cartridges" on page 34 • "Order ink supplies" on page 33 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that
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    Chapter 7 Work with cartridges 38 Work with cartridges
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    topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you have a problem, follow these steps
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    Solve a problem Chapter 8 Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges
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    Solve a problem www.hp.com/support $IULFD (QJOLVKVSHDNLQJ ZZZKSFRPVXSSRUW $IULTXH IUDQFRSKRQH 9HQH]XHOD ZZZKSFRPODVRSRUWH 9L¬W1DP  After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available
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    support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Setup troubleshooting This section contains setup troubleshooting connected the USB cable, but I am having problems using the HP All-in-One with my computer
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    but still does not work, then there might be a problem with the power outlet. Cause: The product was not properly support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Setup troubleshooting
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    software, uninstall it and then reinstall it, connecting the USB cable only when prompted. Solve a problem For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product. Cause: The USB cable was connected before the software was
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    a problem Solution cartridges are installed properly and have ink. Cause: There might have been a problem with one or more of the cartridges. If this did not solve the : Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause:
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    Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. Solve a problem 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: Normally, a green check appears indicating
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    a problem The 14.0 Rel.7, and then click Change/Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer and then start the Setup program. 6. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging
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    shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not filling the text or graphics completely • The printout has
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    Solve a problem • settings • Solution 6: Align the printer • Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP troubleshooting 49
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    this did not solve the issue, try the next solution. Solve a problem Solution 4: Check the ink levels Solution: Check the estimated ink levels wrong with the product, print settings, or ink cartridges. No further troubleshooting is required. Cause: The print settings were set incorrectly. If this
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    Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with help you easily produce great results, time after time. Print quality troubleshooting 51
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    Solve a problem Chapter 8 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under a cool, dry place. When you are ready to print, remove only the paper you 52 Solve a problem
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    support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem kind of paper was loaded in the input tray. Print quality troubleshooting 53
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    quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray,
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    Solve a problem • Solution 6: Automatically clean the print cartridges. • Solution 7: Contact HP support Solution : HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not Print quality troubleshooting 55
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    Solve a problem Chapter 8 Solution 4: Use a higher print quality setting Solution: Check the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page
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    problem support Solution: Contact HP support for service. Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem support Product service or
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    Chapter 8 If this did not solve the issue, try the next solution. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. solution. Solution 5: Automatically clean the print cartridges. Solution: Clean the print cartridges. 58 Solve a problem
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    needed to be cleaned. If this did not solve the issue, try the next solution. Solve a problem Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for
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    Solve a problem Chapter 8 Cause: The resolution of the image was low. If this did not the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page,
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    Solve a problem plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the . To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. Print quality troubleshooting 61
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    the following solutions if the text in your printouts is not sharp and the edges are rough. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the
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    the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. the issue, try the next solution. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints
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    to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product and your computer • Solution 2: Try printing another
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    solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, troubleshooting 65
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    and then reload the paper. Make sure that you slide the paper-width guide to the right until it stops at the edge of the paper. For more most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution
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    still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might not touch the ink nozzles or the copper-colored contacts. Print troubleshooting 67
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    cartridges" on page 35 Cause: The protective plastic tape was only partially removed from the print cartridge. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Text format
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    Solve a problem Cause: The original was placed incorrectly on you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. x 300 dpi, in black and white. Scan troubleshooting 69
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    glass and the back of the document lid. Cause: The glass and the back of the document lid were not clean. Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Parts of the original do not appear or are cut off • The printout appears enlarged
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    Solve a problem • Solution 4: The product does not support the paper or envelope Solution 1: Turn on the product solve the issue, try the next solution. Solution 4: The product does not support the paper or envelope Solution: Do not use the product to copy onto envelopes or other papers the
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    print side down on the right front corner of the glass. Solve a problem Cause: The original was placed incorrectly on the glass. If this did not the page Solution: Ensure that your Copy settings are chosen correctly. If the problem persists, debris might be stuck on the glass or on the back of
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    if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. Cause: The print cartridges needed to be cleaned or there was insufficient ink. Copy troubleshooting 73
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    Solve a problem Chapter 8 Errors If the product has an error, the lights on the product might . Scanner failure Turn off the product, and then turn it on again. If the problem persists, contact HP customer support. In the meantime, you can continue to use the product as a printer. 74 Solve
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    Turn off the product. 2. Unplug the power cord. 3. Wait a minute, then plug the power cord back in. 4. Turn on the product. If the problem persists, contact HP Support. Fast blinking for 10 seconds and then On Current selection On Current selection On Fast blink for 10 seconds and then On Scan
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    Solve a problem Chapter 8 (continued) Attention light On Estimate d Ink Level lights fast • Memory is full Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact
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    Solve a problem • File not found • File format not supported • Invalid file name • Supported file types for the HP All- enough available memory on your computer to create a print preview file. File format not supported Solution: Open the file in another application, and save it in a format that the
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    to turn it back on after you finish your scan. If this problem occurs frequently, or if you encounter memory problems while using other applications, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: The computer does
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    Solve a problem Out of disk space Solution: Close some applications and try the task again. Cause: There was not enough intended for your product • Print cartridges missing or not detected • Incompatible print cartridges • Print cartridges in wrong slot • Print cartridge problem Errors 79
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    Solve a problem Chapter 8 Non-HP cartridges installed Solution: Follow the prompts on results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty.
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    Solve a problem Cause: The original HP ink in the indicated print cartridges was depleted. Low on ink Solution: Ink level cartridge status lights begin to blink. One of the following messages may appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Errors 81
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    resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove and reinsert the print cartridges • Solution 2: Clean the print cartridge
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    cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Solve a problem 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this
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    only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Solve a problem 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP the control panel (such as printing a photo from a memory card). 84 Solve a problem
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    a problem Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support
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    into the correct slots. If they are, remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Solve a problem To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print
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    for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might indicate which cartridge is causing
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    it, and then pull it toward you out of the slot. Solve a problem 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved,
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    Solve a problem • Solution 1: Remove and reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridges Solution 1: Remove and reinsert the print cartridges
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    next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the print carridge(s) that are experiencing the problem. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not
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    the next solution. Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. NOTE: During ink-backup mode, the product
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    Chapter 8 Solve a problem 92 Solve a problem
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    9 Stop the current job To stop a print job from the HP All-in-One ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled. Stop the current job Stop the current job 93
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    Chapter 9 Stop the current job 94 Stop the current job
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme
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    . Acoustic information If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been
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    • Eco-Tips • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Power consumption • Disposal of waste equipment by users in private households in the European Union • Chemical Substances Eco-Tips HP is committed to helping customers reduce
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    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
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    Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this
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    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation
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    Notice to users in Japan about the power cord HP Officejet 4400 K410 declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 DoC #: SNPRH-0801 Rev C Supplier's Name: Hewlett-Packard Company Supplier's Address: 20, Jia Feng Road Waigaoqiao Free Trade
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    Chapter 10 European Union Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC EuP Directive 2005/32/EC CE compliance of this product is valid only if powered with the
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    73 scan 68 border 72 C color dull 57 connection problems HP All-in-One will not turn on 42 copy blank 73 missing information 72 paper types, recommended 31 specifications 96 troubleshooting 70 crop fails 78 customer support warranty 42 E enlargement 72 envelopes 63 environment Environmental product
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    uninstall 47 start copy black 6 color 6 support process 39 system requirements 95 T technical 62 meaningless characters 64 not filled in 51 smooth fonts 62 troubleshoot fax problems 51 print quality 48 setup 42 USB cable 44 troubleshooting copy 70 error messages 74 print 63 scan 68 U uninstall
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HP Officejet 4400 K410