10
Solve problems
Solve general problems
......................................................................................................................
76
Troubleshooting checklist
..................................................................................................
76
Factors that affect product performance
............................................................................
77
Restore factory settings
......................................................................................................................
77
Status-light patterns
...........................................................................................................................
78
Status-alert messages
........................................................................................................................
84
Jams
...................................................................................................................................................
86
Common causes of jams
...................................................................................................
86
Jam locations
.....................................................................................................................
87
Clear jams
..........................................................................................................................
87
Internal areas
....................................................................................................
87
Print-cartridge area and paper path
..................................................
87
Input trays
.........................................................................................................
89
Tray 1
...............................................................................................
89
Tray 2
...............................................................................................
90
Output bins
........................................................................................................
92
Solve print-quality problems
...............................................................................................................
94
Print-quality problems associated with paper
....................................................................
94
Print-quality problems associated with the environment
....................................................
94
Print-quality problems associated with jams
......................................................................
94
Adjust print density
............................................................................................................
95
Image defect examples
......................................................................................................
96
Light print or faded
............................................................................................
96
Toner specks
.....................................................................................................
96
Dropouts
............................................................................................................
96
Vertical lines
......................................................................................................
97
Gray background
...............................................................................................
97
Toner smear
......................................................................................................
97
Loose toner
.......................................................................................................
97
Vertical repetitive defects
..................................................................................
98
Misformed characters
........................................................................................
98
Page skew
.........................................................................................................
98
Curl or wave
......................................................................................................
98
Wrinkles or creases
...........................................................................................
99
Toner scatter outline
.........................................................................................
99
Solve performance problems
...........................................................................................................
100
Solve connectivity problems
.............................................................................................................
101
Solve direct-connect problems
........................................................................................
101
Solve network problems
..................................................................................................
101
Solve common Windows problems
.................................................................................................
103
Solve common Macintosh problems
................................................................................................
104
Solve Linux problems
.......................................................................................................................
106
vi
ENWW