HP Pavilion Desktop PC TP01-4000i User Guide - Page 62

Support information, How to get help, Use HP Support Assistant. Select

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14 Support information HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the web, by phone, or through your local retailer. How to get help Before contacting HP support, it's important to have the following information handy. ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Write down your product information for future reference. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by using HP Support Information. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. Don't forget to register at http://www.hp.com/apac/register. Where to get help After you have gathered the required information about your computer, use these resources to find help. ● Use the Get Help app for help with hardware and software questions. Select the Start button, select All apps,and then select the Get Help app. ● Use HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. HP Support Assistant provides useful troubleshooting and diagnostics information and includes: - Online chat with an HP technician - Support telephone numbers 54 Chapter 14 Support information

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Support information
14
HP support can help you get the most from your computer. You will find what you need with tools located on
your computer and with information available on the web, by phone, or through your local retailer.
How to get help
Before contacting HP support, it’s important to have the following information handy.
●
Model number
●
Product number
●
Serial number
●
Software build number
●
Operating system
●
Purchase date
Write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build number) can
be viewed by using HP Support Information. Select the
Search
icon in the taskbar, type
support
in the search
box, and then select the
HP Support Assistant
app.
– or –
Select the question mark icon in the taskbar.
Don’t forget to register at
.
Where to get help
After you have gathered the required information about your computer, use these resources to find help.
●
Use the Get Help app for help with hardware and software questions. Select the
Start
button, select
All
apps
,and then select the
Get Help
app.
●
Use HP Support Assistant. Select the
Search
icon in the taskbar, type
support
in the search box, and
then select the
HP Support Assistant
app.
– or –
Select the question mark icon in the taskbar.
HP Support Assistant provides useful troubleshooting and diagnostics information and includes:
–
Online chat with an HP technician
–
Support telephone numbers
54
Chapter 14
Support information