HP Pavilion a1000 Warranty and Support Guide: In Home - Page 4

Software Support HP provides technical software support for ninety (90) days from the date of purchase. This support includes assistance with installation, setup and basic configuration of software included by HP with the PC, excluding system optimization, customization and network configuration. Support for technical issues caused by viruses or spyware is available for a fee. HP Total Care Support Options Even after your warranty has ended, HP can still provide you with service and support options: • For Visa and MasterCard holders in the United States or calls from Canada, please contact HP Total Care at 1-800-474-6836 (1-800-HP invent) or 1-905-206-4663 (local to Mississauga). • 1 time technical support, $40* U.S. per call. • 1 year unlimited technical support $75* U.S. *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. Protect Your Investment Protect your investment with an Extended Service Plan. Allow Total Care to provide you with total peace of mind while you get the most out of your investment. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care. For more information please visit: U.S. only http://www.hp.com/go/totalcare or call: 1-866-234-1377 Canada only http://www.hp.ca/totalcare or call: 1-866-231-4351 Recycle - HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: http://www.hp.com/recycle Hardware Limited Warranty HP Product DURATION Hardware One Year Limited Warranty Software One Year Technical Support General Terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP's Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU. THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty. Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model 4