HP Pavilion dm4-2100 HP Pavilion dm4 Entertainment PC Maintenance and Service
HP Pavilion dm4-2100 Manual
View all HP Pavilion dm4-2100 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Pavilion dm4-2100 manual content summary:
- HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 1
HP Pavilion dm4 Entertainment PC Maintenance and Service Guide - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 2
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2011 First Edition: May 2011 Document Part Number: 639435-002 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 3
or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 4
iv Safety warning notice - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 5
Plastics Kit ...22 Mass storage devices ...23 Miscellaneous parts ...24 Sequential part number listing 25 4 Removal and replacement procedures 31 Preliminary replacement requirements 31 Tools required ...31 Service considerations 31 Plastic parts 31 Cables and connectors 32 Drive handling 32 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 6
guidelines 34 Workstation guidelines 34 Equipment guidelines 35 Component replacement procedures 36 Serial number ...36 Computer feet ...37 Battery ...38 Memory module ...39 RTC battery ...41 WLAN module ...42 Hard drive ...45 Optical drive ...47 Keyboard ...49 Top cover ...51 Fingerprint - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 7
6 Specifications ...86 Computer specifications ...86 35.56 cm (14.0 in) display specifications 87 Hard drive specifications ...88 DVD±RW SuperMulti Double-Layer Drive specifications 89 System resource specifications 90 7 Backup and recovery ...91 Restore ...92 Creating restore media ...92 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 8
viii - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 9
Category Product Name Processors Chipset Graphics Panel Description HP Pavilion dm4 Entertainment PC Intel® Core™ i7 processor i7- (HD Decode, DX11, and HDMI) ATI Radeon™ HD 6470M) with 1024MB of dedicated video memory (128M x16 DDR3, 900 MHz x 4 PCs) Internal Intel HD Graphics HD Graphics 3000 ( - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 10
Typical brightness: 200 nits √ √ Memory 2 SODIMM slots Customer-accessible and upgradable Supports up to 8 GB of system memory DDR3-1333MHz dual channel support √ √ √ √ √ √ √ √ Supports the following configurations: √ √ ● 8192 MB (4096 MB x 2) (No support for 32 bit operating systems - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 11
1x1 WiFi and √ 3012 Bluetooth 4.0 Combo Adapter Broadcom 4313GN 802.11b/g/n 1x1 WiFi and √ 20702 Bluetooth 4.0 Combo Adapter External media card Digital Media Slot; supports SD/SDHC/SDXC, MMC √ Internal media card One half-size mini-card slot for WLAN √ expansion Ports VGA (Dsub 15-pin - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 12
Home Basic (32 and 64 bit) √ √ Microsoft Windows 7 Starter (32 bit), (No support √ √ for HDD 320 GB) Serviceability FreeDOS RedFlag End-user replaceable parts: √ √ √ √ √ √ AC adapter √ √ Battery (system) √ √ Hard drive Memory module √ √ √ √ 4 Chapter 1 Product description - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 13
Optical drive Mini-card device √ √ √ √ 5 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 14
2 External component identification Top TouchPad Component (1) TouchPad light (2) TouchPad zone (3) Left TouchPad button (4) Right TouchPad button Description Turns the TouchPad on and off. Quickly double-tap the TouchPad light to turn the TouchPad on and off. Moves the pointer and selects - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 15
Lights Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light (5) TouchPad light (6) Fingerprint reader light Description ● White: Power is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. NOTE: Another - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 16
to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Allows a fingerprint logon to Windows, instead of a password logon. 8 Chapter 2 External component identification - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 17
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. Displays the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 18
Front Component (1) Digital Media Slot (2) Speakers (2) Right side Description Supports the following digital card formats: ● MultiMedia card ● Secure Digital (SD) card ● Secure Digital High Capacity (SDHC) Memory card (standard and large size) Produce sound. Component (1) Optical drive light - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 19
Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 20
Component (7) Vents (3) (8) (9) (10) (11) Display RJ-45 (network) lights RJ-45 (network) jack HDMI port USB port Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 21
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 13 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 22
to cycle on and off during routine operation. Component (1) (2) Battery bay Battery release latch (3) Vents (5) (4) Hard drive bay (5) Memory module compartment 14 Chapter 2 External component identification Description Holds the battery. Releases the battery from the battery bay. Enable - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 23
helps a service technician to determine what components and parts are needed. ● Warranty period (4). This number describes the duration (in years) of the warranty period for the computer. ● Model description (5). This is the alphanumeric identifier used to locate documents, drivers, and support for - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 24
Computer major components 16 Chapter 3 Illustrated parts catalog - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 25
assembly components on page 21 for more display assembly internal component spare part information. For use in Dark Umber models 636941-001 For use processor 642732-001 For use in models equipped with HM65 UMA graphics memory; includes Intel Core i3 2310M processor 656092-001 (10) Processor - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 26
Kit, spare part number 608227-001. WLAN modules (not illustrated) Intel Centrino wireless-N 1000 802.11b/g/n 1x2 with WiDi support 593530-001 For Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St. Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 27
Item Description Spare part number Atheros AR9002WB-1NGB 802.11 b/g/n 1x1 WiFi and Bluetooth 2.1+EDR 593127 Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 28
part number Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 (13) Memory drive cable is included in the Cable Kit, spare part number 608227-001. 750 GB, 5400 rpm 634250-001 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 29
Display assembly components Item (1) (2) (3) Description Display bezel Webcam module Display panel (35.56 cm (14.0 in) Brightview, high-definition; includes display panel cable) Display Cable Kit Spare part number 636938-001 615744-001 608206-001 608211-001 Display assembly components 21 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 30
models Display Screw Kit (not illustrated; includes screws and screw covers) Plastics Kit Spare part number 608210-001 608214-001 636936-001 650674-001 608212-001 Item Description Plastics Kit (1) Wireless/memory module mini-card compartment cover (includes captive screw) (2) Hard drive bay cover - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 31
Mass storage devices Item Description Spare part number (1) Optical drive (12.7 mm, SATA, fixed) DVD±RW drive (include hard drive bracket) NOTE: The hard drive cable is included in the Cable Kit, spare part number 608227-001. 750 GB, 5400 rpm 634250-001 750 GB, 7200 rpm 633252-001 640 GB, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 32
M2.0x5.0 screw ● Phillips M2.5x5.0 screw ● Phillips M2.5x6.5 screw ● Phillips M2.5x7.0 screw ● Phillips M3.0x3.0 screw 24 Chapter 3 Illustrated parts catalog Spare part number 609940-001 609939-001 490371-D01 490371-202 490371-AA1 490371-081 490371-021 490371-061 490371-001 490371-111 490371-031 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 33
, Saudi Arabia, Senegal, Slovenia, South Africa, Spain, St. Pierre et Miquel, Swaziland, Sweden, Switzerland, Tanzania, the . Intel Centrino wireless-N 1000 802.11b/g/n 1x2 with WiDi support For use in Argentina, Bolivia, Brazil, Canada (French/English battery Sequential part number listing 25 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 34
Spare part number 600370-001 602993-001 608206-001 608210-001 608211-001 608212- Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 35
Spare part number 608222-031 608222-041 608222-051 608222-071 608222-121 608222-131 608222-141 , RC/V 3W 90 W Smart AC adapter, RC/V 3W Webcam module 640 GB, 7200 rpm hard drive Memory module, 2 GB (PC3 10600 1333 Mhz) Memory module, 4 GB (PC3 10600 1333 Mhz) Sequential part number listing 27 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 36
principe, Saudi Arabia, Senegal, Slovenia, South Africa, Spain, St. Pierre et Miquel, Swaziland, Sweden, Switzerland, Tanzania, the 750 GB, 7200 rpm hard drive Intel Centrino Advanced-N + WiMAX 6150 with WIDI support (+ Bluetooth) For use in the United States. 750 GB, 5400 rpm hard parts catalog - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 37
part and principe, Saudi Arabia, Senegal, Slovenia, South Africa, Spain, St. Pierre et Miquel, Swaziland, Sweden, Switzerland, Tanzania, the United States ) System board for use in models equipped with HM65 UMA graphics memory; includes Intel Core i3-2330M processor Display back cover for use in - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 38
Spare part number 663563-001 663563-031 663563-041 663563-051 663563-061 663563-071 663563-121 663563-131 663563-141 663563-161 QuickWeb keyboard for use internationally QuickWeb keyboard for use in Switzerland QuickWeb keyboard for use in the Netherlands 30 Chapter 3 Illustrated parts catalog - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 39
● Phillips P0 and P1 screwdrivers Service considerations The following sections include some parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 40
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 41
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 42
parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts ESD-sensitive parts from assemblies in ● Use conductive field service tools, such as cutters ● Handle ESD-sensitive components, parts, and assemblies by the case - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 43
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 44
helps a service technician to determine what components and parts are needed. ● Warranty period (4). This number describes the duration (in years) of the warranty period for the computer. ● Model description (5). This is the alphanumeric identifier used to locate documents, drivers, and support for - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 45
Computer feet Description Rubber Feet Kit Spare part number 608228-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures 37 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 46
Battery Description 9-cell, 100 WHr (3.0 Ah) Li-ion 6-cell, 55 WHr (2.55 Ah) Li-ion 6-cell, 62 WHr (2.80 Ah) Li-ion Spare part number 636631-001 593554-001 593562-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 47
module Description 2 GB (PC3-10600 1333 MHz) 4 GB (PC3-10600 1333 MHz) 1 GB (PC3-10600 1333 MHz) Spare part number 621565-001 621569-001 639736-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 48
5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 40 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 49
RTC battery Description RTC battery Spare part number 449137-001 Before removing the RTC battery, computer. 4. Remove the battery (see Battery on page 38). 5. Remove the memory/wireless module compartment cover (see Memory module on page 39) Remove the RTC battery: 1. Release the RTC battery from - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 50
WLAN module Description Spare part number Intel Centrino wireless-N 1000 802.11b/g/n 1x2 with WiDi support 593530-001 For use in Argentina, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St. Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 51
Description Spare part number Realtek RTL8188CE 802.11b/g/n WiFi with Realtek CSRBC4 Bluetooth 2.1+EDR Reunion, Romania, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St. Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, United Kingdom, Uruguay, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 52
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 53
NOTE: The hard drive cable is included in the Cable Kit, spare part number 608227-001. Description 750 GB, 7200 rpm 750 GB, 5400 rpm 320 GB, 7200 rpm 250 GB, 7200 rpm 160 GB solid-state drive Spare part number 633252-001 634250-001 621046-001 608218-001 641672-001 635225-001 608215-001 Before - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 54
4. Disconnect the hard drive cable from the system board (1). 5. Lift the hard drive out of the hard drive bay (2). 6. If it is necessary to replace the hard drive bracket (also called the protective cover), disconnect the hard drive cable (1) from the hard drive. 7. Remove the four Phillips M3 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 55
Optical drive Description DVD±RW SuperMulti DL Drive (select models only) Optical drive weight saver Spare part number 608221-001 660550-00 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 56
5. If it is necessary to remove the drive bezel, insert the end of a paper clip into the release access hole (1) in the optical drive bezel. Press in gently until the tray is released. 6. Firmly pull outward on the open tray (2) until the drive slides out. 7. Press the bezel release button (1), lift - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 57
keyboards, see Sequential part number listing on page 25. Description Keyboard, standard Keyboard, QuickWeb Spare part number 608222-xxx 663563 the battery (see Battery on page 38). 5. Remove the memory/wireless compartment cover (see Memory module on page 39). 6. Remove the hard drive cover (see - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 58
2. Remove the two Phillips M2.5×6.5 screws that secure the keyboard to the computer. 3. Turn the computer right-side up with the front toward you. 4. Open the display as far as possible. 5. Release the top edge of the keyboard by lifting it up to disengage the keyboard from the tabs on the top cover - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 59
, Dark Umber (includes TouchPad and bracket, button board, and cable) Top cover, Steel Gray (includes TouchPad and bracket, button board, and cable) Spare part number 636946-001 650676-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 60
3. Remove the six Phillips M2.0x2.0 broadhead screws that secure the top cover to the base enclosure. 4. Turn the computer right-side up with the front toward you. 5. Open the display as far as possible. 6. Release the ZIF connector (1) to which the TouchPad button board cable is connected and then - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 61
8. Remove the four Phillips M2.0 x 4.0 screws that secure the base enclosure and lift the enclosure. 9. Lift the top cover from the base enclosure to access the power button cable. Component replacement procedures 53 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 62
10. Release the ZIF connector (1) to which the power button board cable is connected and disconnect the cable from the system board (2). Reverse this procedure to install the top cover. 54 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 63
Fingerprint reader board Description Fingerprint reader board Spare part number 608225-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 64
5. Remove the fingerprint reader board (5) from the top cover. Reverse the above procedure to install the fingerprint reader board. NOTE: To reinstall, place the board into the slot, and then place the bracket over it by setting the right side of bracket into the slots. Then replace the screw. 56 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 65
Power button board Description Power button board (includes cable) Spare part number 658706-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 66
3. Remove the power button board (2). Reverse the above procedure to install the power button board. Display assembly Description Spare Part Number 35.56 cm (14.0 in), SVA, high-definition (HD), BrightView LED display assembly for use in Dark 636941-001 Umber models 35.56 cm ( - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 67
4. Remove the wireless antenna cables from the hole (2) built into the base enclosure. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 5. Remove the four - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 68
display assembly internal components, remove the following screw covers and screws. The display screw covers are included in the Display Screw Kit, spare part number 608212-001. (1) Two screw covers on the display bezel bottom edge (2) Two Phillips M2.5×5.0 screws 9. Flex the inside edge of the top - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 69
double-sided tape on the display back cover (1), disconnect the webcam cable (2) from the module, and remove the webcam. The webcam is available using spare part number 615744-001. 12. If it is necessary to replace the display panel, remove the two Phillips M2.0x3.5 screws (1) and the two Phillips - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 70
routing path (3) along the bottom of the enclosure, disconnect the display panel cable from the HP logo light cable (4), and then lift the panel from the enclosure (5). The display panel is available using the spare part numbers 636941-001 or 650675-001. 14. If it is necessary to replace the display - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 71
secure the display brackets to the display. Remove the display brackets (2) from the display. The display bracket and hinge set are available using spare part number 608214-001. NOTE: Note the WLAN antenna routing path through the right hinge for replacement. The silver screws go on the outside of - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 72
20. Remove the wireless antennas and cables (3) from the display enclosure. The wireless antennas and cables are included in the Display Cable Kit, spare part number 608211-001. Reverse this procedure to reassemble and install the display assembly. 64 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 73
USB board Description USB board (includes cable) Spare part number 658707-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 74
reinstalling note that the screw goes into the upper hole. Power connector cable Description Power connector cable (includes cable and connector) Spare part number 608273-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 75
d. Top cover (see Top cover on page 51) e. USB board (see USB board on page 65) Remove the power connector cable: 1. Turn the computer upright with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. Remove the two Phillips M2.5×5.0 screws (2) that secure - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 76
Bluetooth module NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 608227-001. Description Bluetooth module Spare part number 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 77
4. Remove the Bluetooth module and cable from the slot in the base enclosure (3), while noting the cable routing path atop the speaker (4). Reverse the above procedure to install the Bluetooth module. Component replacement procedures 69 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 78
Speaker assembly Description Speaker assembly Spare part number 608232-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 79
4. Lift the speaker assembly straight up (3) to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Component replacement procedures 71 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 80
with 1 GB of HD6470 discrete graphics memory System board with HM65 UMA graphics memory System board with HM65 UMA graphics memory; includes Intel i3 2330M processor System board with HM65 UMA graphics memory; includes Intel i3 2310M processor Spare part number 636944-001 636945-001 642732-001 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 81
f. Speaker assembly (see Speaker assembly on page 70) g. Display assembly (see Display assembly on page 58) h. USB board (see USB board on page 65) i. Power connector cable (see Power connector cable on page 66) j. Bluetooth module (see Bluetooth module on page 68) 1. Turn the computer upright with - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 82
Fan/heat sink assembly NOTE: All fan/heat sink assembly kits include replacement thermal material. Description Spare part number Fan/heat sink assembly for use in UMA models in which the processor is not soldered to the system 636940-001 board Fan/heat - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 83
(fan/heat sink appearance may vary): NOTE: Steps 1 through 4 apply to computers with discrete subsystem memory on the system board. Steps 5 through 7 apply to computers with UMA subsystem memory. 1. Turn the system board upside down. 2. Disconnect the fan cable from the system board. 3. Follow - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 84
reinstalled. The following illustration shows the locations for thermal material on systems with discrete graphics subsystems. NOTE: Steps 5 through 7 apply to computers with UMA subsystem memory on the system board. Steps 1 through 4 apply to computers with discrete subsystem - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 85
5. Disconnect the fan cable from the system board. 6. Follow the sequence embossed on heat sink to loosen the four Phillips M2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 86
assembly is reinstalled. NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the locations for thermal material on systems with UMA graphics subsystems. Reverse this procedure to install the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 87
Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Core i7 2620M processor, 2.7 GHz (SC turbo up to 3.40 GHz), 4 MB L3 cache 35 W 631252-001 Intel Core i5 2520M processor, 2.5 GHz, ( - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 88
Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 89
5 Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. NOTE: The fingerprint reader cannot be used to access Setup Utility. The utility reports information about the computer - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 90
then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 91
Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 92
Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information To do this ● View about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 93
hard drive. NOTE: On models with two hard drives, this menu option is called Primary Hard Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self test on a secondary hard drive. Memory Test Run a diagnostic test on the system memory. Setup Utility menus 85 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 94
6 Specifications Computer specifications Dimensions Factor Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Factor Operating Metric 22.8 cm 34.8 cm 2.5 to 3.2 cm < 2.00 kg U.S. 8.98 in 13.7 in 0.98 to 1.26 in 4.42 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 95
35.56 cm (14.00 in) 309.399 x 173.952 1366 × 768 (HD) 320 g (0.71 lbs) 500:1 (typical) 200 nits (typical) 1.4 (typical) 1.6 (max) 12,000 hours LED 8 ms (typical) BV 2.8 W SVA 35.56 cm (14.0 in) display specifications 87 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 96
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 6 Specifications - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 97
DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD MIDI, CD-TEXT, CD-ROM, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 98
access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource settings in Device Manager to be sure each setting is unique. CAUTION: Improperly changing - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 99
your information Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever : ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 100
was preinstalled at the factory. Software not provided with this computer must be reinstalled manually. NOTE: Recovery discs have been included if your computer does not have a recovery partition. Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 101
To create a set of recovery discs or a recovery flash drive: 1. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 102
restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer boot order needs to be changed. 3. Press the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 103
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 104
it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a or changing Windows settings. Refer to Help and Support for more information. 96 Chapter 7 Backup and recovery - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 105
Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 106
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 107
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 108
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside- - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 109
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 101 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 110
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 111
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 112
, 68 boot options 85 boot order 85 buttons left TouchPad 6 power 8 right TouchPad 6 C Cable Kit, spare part number 27 cables, service considerations 32 camera module removal 61 spare part number 61 camera, product description 2 caps lock light, identifying 7 components bottom 14 display 12 front 10 - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 113
45 hard drive cover illustrated 22 removal 45 hard drive self test 85 HDMI port, identifying 12 headphone (audio-out) jack 11 heat sink, spare part numbers 28 HP Recovery Manager 93 I integrated webcam light, identifying 13 L language support 84 latch, battery release 14 lights battery 10 caps lock - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 114
, 41 Rubber Feet Kit, spare part number 27, 37 S Screw Kit, spare part number 27 secondary hard drive self test 85 security cable slot, identifying 11 Security menu 84 security, product description 4 serial number 15, 36 service considerations 31 serviceability, product description 4 Setup Utility - HP Pavilion dm4-2100 | HP Pavilion dm4 Entertainment PC Maintenance and Service - Page 115
HP Pavilion dm4 Entertainment PC
Maintenance and Service Guide