HP Photosmart C4200 Full User Guide

HP Photosmart C4200 - All-in-One Printer Manual

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  • HP Photosmart C4200 | Full User Guide - Page 1
    HP Photosmart C4200 All-in-One series Windows Help
  • HP Photosmart C4200 | Full User Guide - Page 2
    HP Photosmart C4200 All-in-One series
  • HP Photosmart C4200 | Full User Guide - Page 3
  • HP Photosmart C4200 | Full User Guide - Page 4
    in-One series Help 5 2 HP All-in-One overview The HP All-in-One at a glance...7 Control panel buttons...8 Use the HP Photosmart software 9 3 Find more information...11 4 How do I?...13 5 Connection information Supported connection types...15 Use printer sharing...15 6 Load originals and load paper
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    on labels or envelopes 44 Print a poster...45 Print a Web page...45 Stop a print job...46 8 Use the photo features Print photos...50 Print 10 x 15 cm (4 x 6 inch) photos 50 Print enlargements...51 Print photos from the HP Photosmart Software 52 Save photos to your computer 52 Edit photos using
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    tips...79 Communication problems over a USB connection 79 Information on print cartridges 80 Information on paper...81 Clear paper jams...82 Troubleshoot print cartridges 83 View the Readme file...89 Hardware setup troubleshooting 89 Software installation troubleshooting 91 Uninstall and
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    Contents HP Quick Exchange Service (Japan 139 Call HP Korea customer support 140 Prepare the HP All-in-One for shipment 140 Pack the HP All-in-One...140 15 Technical information Environmental product stewardship program 143 Paper use...143 Plastics...143 Material safety data sheets 143
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    1 HP Photosmart C4200 All-inOne series Help For information about the HP All-in-One, see: • "HP All-in-One overview" on page 7 • "Find more information" on page 11 • "How do I?" on page 13 • "Connection information" on page 15 • "Load originals and load paper" on page 17 • "Print from your computer"
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    Chapter 1 HP Photosmart C4200 All-inOne series Help 6 HP Photosmart C4200 All-in-One series Help
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    at a glance • Control panel buttons • Use the HP Photosmart software The HP All-in-One at a glance HP All-in-One overview Label 1 2 3 4 5 6 7 8 9 10 Description Control panel On button Memory card slots Input tray Tray extender Paper-width guide Print cartridge door Glass Lid backing Rear door
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    Description 11 Rear USB port 12 Power connection* * Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview Label 1 2 Icon 3 4 8 HP All-in-One overview Name and Description On button: Turns the HP All-in-One on or off. When the HP Allin-One is off
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    as scanning or copying) or resets settings (such as Quality and Copies). Scan button: Starts a scan. paper jam), this button resumes printing. When a memory card is inserted, this button starts printing the image currently on the display. Use the HP Photosmart software The HP Photosmart Software
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    Chapter 2 HP All-in-One overview 10 HP All-in-One overview
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    -in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see "Troubleshooting" on page
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    Chapter 3 Find more information 12 Find more information
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    "How do I make a borderless copy of a photo?" on page 56 • "How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?" on page 36 • "How do I get the best print quality?" on page 32 • "How do I print on both sides of the paper?" on page 38 • "How do I make multiple copies of a document?" on
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    Chapter 4 How do I? 14 How do I?
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    other computers. Setup instructions Follow the Setup Guide for detailed instructions. Follow the instructions in "Use printer sharing" on page 15. Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can
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    Chapter 5 Connection information 16 Connection information
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    : • Load originals • Choose papers for printing and copying • Load paper • Avoid paper jams Load originals You can copy or scan up to letter- or A4-size originals by loading them on the glass. To load an original on the scanner glass 1. Lift the lid on the HP All-in-One. 2. Load your original print
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    . If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software. This section contains the following topics: • Recommended papers for printing and copying • Recommended
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    . If you want the best print quality, HP recommends using HP papers. Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed
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    HP All- in-One. They can jam the HP All-in-One or repel the ink. • Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. • Banner paper
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    This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sensor can determine whether the paper is Letter, A4, or a smaller size. TIP: To help prevent rips
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    6 To load full-size paper 1. Slide the paper-width guide to its outermost position. NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. 2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make
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    and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If you are
  • HP Photosmart C4200 | Full User Guide - Page 27
    -width guide. Related topics • "Recommended papers for printing and copying" on page 18 • "Make a borderless copy of a photo" on page 56 • "Print 10 x 15 cm (4 x 6 inch) photos" on page 50 • "Print a borderless image" on page 36 Load index cards You can load index cards into the input tray of the HP
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    higher than the top of the paper-width guide. Related topics • "Load 10 x 15 cm (4 x 6 inch) photo paper" on page 23 • "Change the print settings for the current job" on page 30 Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed
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    top of the paper-width guide. Related topics "Print a group of addresses on labels or envelopes" on page 44 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size
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    paper fits within the input tray and is no higher than the top of the paper-width guide. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One. Related topics "Clear paper jams" on page 82 Load originals and load paper Avoid paper jams
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    Chapter 6 Load originals and load paper 28 Load originals and load paper
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    application 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Select the HP All-in-One as the printer. If you set the HP All-in-One as the default printer, you can skip this step. The HP Allin-One will already be selected. 4. If
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    in the Properties dialog box before printing. To set the paper size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box
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    poor print quality, you can set the paper type manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the
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    type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the
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    To change the page orientation 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application
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    , including letters and transparencies. For more information, see "Print from a software application" on page 29 and "Print on transparencies" on page 43. • Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually. For more information, see "Print on both sides of the
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    shortcut, and then click Save. The printing shortcut is added to the list. To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your
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    To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print. 4. Make sure the HP All-in-One is the selected printer. 5. Click the button that opens the
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    . To create custom CD/DVD labels 1. Make sure you have CD/DVD tattoo paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space. NOTE: If a photo print cartridge is also installed, the print quality
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    , Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check
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    print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the
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    can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens
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    it every time you print a multiple-page document. To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that
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    2. Make sure the HP All-in-One is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down
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    HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page windows. They can get stuck in the rollers and cause paper jams
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    lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button
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    not use the Windows print spooler is PowerPoint in Microsoft Office 97. If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP All-in
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    3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your
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    Chapter 7 Print 48 Print from your computer
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    without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP All-in-One supports the memory cards described below. Each type of memory card can
  • HP Photosmart C4200 | Full User Guide - Page 53
    the files to a computer. The HP All-in-One is set to detect the type and size of paper you are using automatically. This section contains the following topics: • Print 10 x 15 cm (4 x 6 inch) photos • Print enlargements • Print photos from the HP Photosmart Software Print 10 x 15 cm (4 x 6 inch
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    on either letter or A4 paper. To print an enlargement of a photo 1. Insert your memory card into the appropriate slot on the HP All-in-One. The most recent image on be enlarged and centered to fit the printable area of the page, and will be either bordered or borderless on all four sides depending on
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    remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To save photos 1. Insert a memory card into the appropriate slot on the
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    the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To share photos 1. Insert a memory card into the appropriate slot on the
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    Chapter 8 Photos 54 Use the photo features
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    of two stars, but the graphics might be of lower quality. This setting uses less ink and extends the life of your print cartridges. NOTE: This setting is not available when the HP All-In-One detects photo paper. • Two stars delivers high-quality output and is the recommended setting for most of your
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    Use the HP Photosmart software" on page 9 Make a borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray. TIP: You can optimize the quality of the color photos you print and copy with the HP All-in-One by purchasing a photo print cartridge. Remove the
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    paper in the input tray. NOTE: The HP All-in-One automatically detects the type of paper you are using. If you do not use photo paper, your copy will include a white border around one the page without cropping any of your photo. • If the image or text on your original fills the entire sheet of paper
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    Chapter 9 Stop copying To stop copying ▲ Press Cancel on the control panel. Use the copy features 58 Use the copy features
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    of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer
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    the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Scan Related topics "Use the HP Photosmart software" on page
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    Stop scanning To stop scanning ▲ Press Cancel on the control panel. Related topics "Control panel buttons" on page 8 Scan Stop scanning 61
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    Chapter 10 Scan 62 Use the scan features
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    to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as
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    the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is HP All-in-One. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges
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    print cartridges" on page 67 • "Align the print cartridges" on page 71 Work with print cartridges To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions
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    plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. 66 Maintain the HP All-in-One Maintain the HP All-in
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    print cartridges" on page 83 Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One
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    right. Maintain the HP All-in-One 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 5. Pull the print cartridge toward you out of its slot. 6. If you are removing the black print cartridge in order to install the photo print
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    pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 8. Slide the new print cartridge forward into the empty slot. Then gently
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    in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 11. Place the page print side down on the scanner glass and then press the button next to OK to scan the page. When the On button stops
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    the print cartridge out of the print cartridge protector. Maintain the HP All-in-One Align the print cartridges When a new print cartridge is installed, the HP All-in-One aligns the cartridge. You can also align the print cartridges at any time from software you installed with the HP All-inOne
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    print side down on the scanner glass and then press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. To align the print cartridges from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to
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    To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print
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    door and plug the power cord into the back of the HP All-in-One. Related topics • "Clean the area around the ink nozzles" on page 74 • "Replace the print cartridges" on page 67 Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might
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    NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One. Make sure you have the following materials available: • Dry foam rubber
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    door and plug the power cord into the back of the HP All-in-One. Related topics "Clean the print cartridges" on page 72 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area
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    If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You
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    serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out. Order other supplies To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or other printed
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    • Information on paper • Clear paper jams • Troubleshoot print cartridges • View the Readme file Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • Make sure the print cartridges are installed. • Make sure
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    the cable is connected properly, turn the HP All-in-One off and then on again. Troubleshooting • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need
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    can cause temporary printing problems. If print quality is poor right after cartridge installation, allow half an hour for the print cartridge to recover. For more information, see: "Troubleshoot print cartridges" on page 83 Information on paper The HP All-in-One is designed to work well
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    push the door forward until it snaps into place. 4. Press Start Copy Black or Start Copy Color to continue the current job. To clear a paper jam from the front door 1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Troubleshooting 82 Troubleshooting
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    all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Close the print cartridge door. 4. Press Start Copy Black to continue the current job. Troubleshoot print cartridges If you are experiencing problems with printing, you might have a problem with one of the print
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    you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can
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    a problem with the tri-color print cartridge in the left slot. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer
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    do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. 86 Troubleshooting
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    try to remove them. 2. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 3. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 4. Wait until the print carriage is idle and silent, and then lightly press down
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    pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 8. Slide the new print cartridge forward into the empty slot. Then gently
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    the print cartridge door. Troubleshooting If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the
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    the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with
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    on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Allin-One software. Software installation troubleshooting 91
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    problem is, and then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Cause: Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Troubleshooting 92 Troubleshooting
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    to uninstall and then reinstall the software. Do not simply delete the HP Allin-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One. Software installation troubleshooting 93
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    using the uninstall utility provided in the HP All-in-One program group. For more information, see: "Uninstall and reinstall the software" on page 94 Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by
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    program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not available in the Windows Start menu. Software installation troubleshooting 95
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    -test does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text
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    more information on print cartridges, see "Troubleshoot print cartridges" on page 83. Cause: The print paper type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray. The HP All-in-One automatically detects the paper type for plain and
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    HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Print the image using six-ink
  • HP Photosmart C4200 | Full User Guide - Page 102
    side down. For more information, see: "Load full-size paper" on page 21 Cause: You are using non-HP ink. Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time
  • HP Photosmart C4200 | Full User Guide - Page 103
    -test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 83. Cause: There might be fiber or dust built up around the ink nozzle area on the
  • HP Photosmart C4200 | Full User Guide - Page 104
    -One automatically detects the paper type for plain and photo paper. If you are printing on other types of paper, such as labels or transparencies, check that you have selected the correct paper type in the HP Photosmart Software. For more information, see: "Set the paper type for printing" on page
  • HP Photosmart C4200 | Full User Guide - Page 105
    -One automatically detects the paper type for plain and photo paper. If you are printing on other types of paper, such as labels or transparencies, check that you have selected the correct paper type in the HP Photosmart Software. For more information, see: "Set the paper type for printing" on page
  • HP Photosmart C4200 | Full User Guide - Page 106
    HP All-in-One. For more information, see: "Load full-size paper" on page 21 Print troubleshooting Use this section to solve these printing problems: off at the edge of the page • A blank page came out while printing • Ink is spraying the inside of the HP All-in-One when I print a photo Envelopes
  • HP Photosmart C4200 | Full User Guide - Page 107
    paper jam. Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 82 Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. For more information, see: "Load full-size paper" on page 21 Cause: The print carriage has stalled. 104 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 108
    several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems over a USB connection" on page 79 Cause: The HP All-in-One is turned off. Solution: Look at the On
  • HP Photosmart C4200 | Full User Guide - Page 109
    outlet. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task. 106 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 110
    Software, click Status. For more information, see: "Communication problems over a USB connection" on page 79 Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 82 Cause: The print carriage has stalled. Print troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 111
    application, as long as they are greater than the minimum margins the HP All-in-One supports. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Cause: The paper size setting might not be set correctly for the project you are
  • HP Photosmart C4200 | Full User Guide - Page 112
    satisfactory, and then adjust the margins in your software application. Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One. Cause: The size of the document you are printing is larger than the paper loaded in the input tray. Print troubleshooting 109
  • HP Photosmart C4200 | Full User Guide - Page 113
    see "Troubleshoot print cartridges" on page 83. Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper
  • HP Photosmart C4200 | Full User Guide - Page 114
    Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong
  • HP Photosmart C4200 | Full User Guide - Page 115
    card troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in my digital camera • The HP All-in-One does camera or format your memory card in a Windows XP computer by selecting the FAT format. The HP All-in-One does not read the memory card Cause:
  • HP Photosmart C4200 | Full User Guide - Page 116
    start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Memory card troubleshooting 113
  • HP Photosmart C4200 | Full User Guide - Page 117
    , turn the HP All-in-One off and then on again. Troubleshooting For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. Copy troubleshooting Use this section to solve these copy problems: • Nothing happens
  • HP Photosmart C4200 | Full User Guide - Page 118
    -in-One has a paper jam. Solution: Clear the paper jam and remove any torn paper that remains in the HP Allin-One. For more information, see: "Clear paper jams" on page 82 Parts of the original do not appear or are cut off Cause: The original is placed incorrectly on the glass. Copy troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 119
    to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: The original is placed incorrectly on the glass. Troubleshooting 116 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 120
    -in-One interprets anything it detects on the glass as part of the image. Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • "Clean the glass" on page 63 • "Clean the lid
  • HP Photosmart C4200 | Full User Guide - Page 121
    if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 83. A borderless copy
  • HP Photosmart C4200 | Full User Guide - Page 122
    : Insert the HP Photosmart installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software is installed, but is not running. Solution: Start the software you installed with the HP All-in-One and try scanning again. Scan troubleshooting 119
  • HP Photosmart C4200 | Full User Guide - Page 123
    image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Scanned image has incorrect page layout Cause: The automatic cropping feature in the software is changing the page layout. 120 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 124
    in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Scan troubleshooting 121
  • HP Photosmart C4200 | Full User Guide - Page 125
    does not work Cause: There are several reasons why a scan does not occur: • The computer is turned off. • The HP All-in-One is not properly connected to the computer with a USB cable. • The software that came with the HP All-in-One is not installed or is not running. Solution: • Turn the computer on
  • HP Photosmart C4200 | Full User Guide - Page 126
    paper jams" on page 82 Cause: The print carriage is blocked. Solution: Lower the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again. Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 127
    applications and try the task again. File format not supported Cause: The HP Photosmart software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted. 124 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 128
    a format that the HP Photosmart software recognizes. For more information, see: "Supported file types for the HP All-in-One" on page 125 Invalid file name you will need to retake any photos you might have lost. Troubleshooting General user messages The following is a list of messages related to
  • HP Photosmart C4200 | Full User Guide - Page 129
    installed, but it is not running. Solution: Make sure your computer is turned on and is connected to the HP All-inOne. Also make sure you installed the software that came with the HP All-in-One. For more information, see: "Communication problems over a USB connection" on page 79 126 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 130
    Remove the additional memory card to resolve the problem. Troubleshooting Card is inserted incorrectly Cause: The card is inserted backwards or upside down. Solution: Turn the memory card so that the label faces up and the contacts are facing the HP All-in-One, and then push the card forward into
  • HP Photosmart C4200 | Full User Guide - Page 131
    error • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper width Paper upside down Cause: Paper in the input tray is upside down. Solution: Load paper in the input tray print side down. 128 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 132
    : If you removed the rear door to clear a paper jam, replace it. For more information, see: "Clear paper jams" on page 82 Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One. Solution: Clear the jam. For more information, see: "Clear paper jams" on page 82 Errors 129
  • HP Photosmart C4200 | Full User Guide - Page 133
    connection-related error messages: • HP All-in-One not found • Communication test failed • Improper shutdown • Two-way communication lost HP All-in-One not found Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly. Troubleshooting 130 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 134
    problems over a USB connection" on page 79 Communication test failed Cause: The HP All-in-One is turned off. Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One
  • HP Photosmart C4200 | Full User Guide - Page 135
    If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Troubleshooting For more information, see: "Communication problems over a USB connection" on page 79
  • HP Photosmart C4200 | Full User Guide - Page 136
    have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable. For more information on print cartridges, see "Troubleshoot print cartridges" on page 83. Need alignment or alignment failed
  • HP Photosmart C4200 | Full User Guide - Page 137
    . Cause: You installed new print cartridges which might need alignment. Solution: You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it, your print cartridge might be defective. Contact HP for support. 134 Troubleshooting
  • HP Photosmart C4200 | Full User Guide - Page 138
    , and then click Contact HP for information on calling for technical support. For more information, see: "Align the print cartridges" on page 71 Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing. Solution: One or both of the
  • HP Photosmart C4200 | Full User Guide - Page 139
    are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page
  • HP Photosmart C4200 | Full User Guide - Page 140
    online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support
  • HP Photosmart C4200 | Full User Guide - Page 141
    HP support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the HP All-in-One: a. Turn off the HP All-in-One
  • HP Photosmart C4200 | Full User Guide - Page 142
    about the extended service plans. HP Quick Exchange Service (Japan) HP Quick Exchange Service 0570-000511 :03-3335 -9800 : 9:00 5:00 10:00 5:00 11 3 : HP warranty and support For instructions on how to pack your device for exchange, see "Pack the HP All-in-One" on page 140. Additional
  • HP Photosmart C4200 | Full User Guide - Page 143
    Support or returning to the point of purchase you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • Any paper
  • HP Photosmart C4200 | Full User Guide - Page 144
    service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your name, address, and a phone number where you can be reached during the day. Pack the HP All-in-One 141 HP warranty and support
  • HP Photosmart C4200 | Full User Guide - Page 145
    Chapter 14 142 HP warranty and support HP warranty and support
  • HP Photosmart C4200 | Full User Guide - Page 146
    connections are hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp
  • HP Photosmart C4200 | Full User Guide - Page 147
    Chapter 15 Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power
  • HP Photosmart C4200 | Full User Guide - Page 148
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP Photosmart C4200 | Full User Guide - Page 149
    name (HP Photosmart C4200 All-in-One series, installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
  • HP Photosmart C4200 | Full User Guide - Page 150
    power cord Geräuschemission Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community
  • HP Photosmart C4200 | Full User Guide - Page 151
    Chapter 15 HP Photosmart C4200 All-in-One series declaration of conformity 148 Technical information Technical information
  • HP Photosmart C4200 | Full User Guide - Page 152
    print cartridge ink nozzle area 74 print cartridges 72 color dull 100 smeared 99 color tone, change in print 33 communication problems test failed 131 two-way communication lost 132 connection problems device not found 130 HP All-in-One does not turn on 90 connection types supported printer sharing
  • HP Photosmart C4200 | Full User Guide - Page 153
    scanned 60 scan 59 improper shutdown 132 ink drying time 129 low 110, 133 sprays inside HP All-in- One 111 ink cartridges. See print cartridges ink levels, check 67 ink, removing ink from skin and clothing 76 install software, troubleshoot 89 invalid file name 125 iron-on transfers 43 J jams, paper
  • HP Photosmart C4200 | Full User Guide - Page 154
    resizing options 33 resolution 32 saturation 33 speed 32 printer sharing Mac 15 Windows 15 Printing Shortcuts tab 34 problems copy 114 error messages 122 print 103 scan 119 Q quality print 32 quality, copy 55 R Readme file 89 recycle ink cartridges 143 reduce/enlarge copies resize to fit letter or
  • HP Photosmart C4200 | Full User Guide - Page 155
    in 97 smooth fonts 98 transparencies load 26 troubleshoot fax problems 97 hardware installation 89 jams, paper 27 Readme file 89 software installation 91 USB cable 91 troubleshooting communication problems 79 copy 114 error messages 122 memory card 112 print 103 scan 119 two-sided prints 38, 40
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HP Photosmart C4200 All-in-One series
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