HP Photosmart C4200 Full User Guide - Page 141

HP support by phone, Phone support period, Placing a call

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Chapter 14 If you need to contact HP support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the HP All-in-One: a. Turn off the HP All-in-One by pressing the On button. b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One. d. Turn on the HP All-in-One by pressing the On button. 3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One. 4. If you are still experiencing problems and need to speak with an HP support Representative, do the following: a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report. c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number ready. You can view the serial number by looking at the sticker on the rear side of the HP All-inOne. The serial number is the 10-character code in the upper left corner of the sticker. 5. Call HP support. Be near the HP All-in-One when you call. Related topics "Print a self-test report" on page 64 HP support by phone For a list of support phone numbers, see the printed documentation that came with the device. This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: • Model number (located on the label on the front of the HP All-in-One) • Serial number (located on the back or bottom of the HP All-in-One) 138 HP warranty and support HP warranty and support

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If you need to contact HP support, do the following before you call:
1.
Make sure that:
a
.
The HP All-in-One is plugged in and turned on.
b
.
The specified print cartridges are installed correctly.
c
.
The recommended paper is properly loaded in the input tray.
2.
Reset the HP All-in-One:
a
.
Turn off the HP All-in-One by pressing the
On
button.
b
.
Unplug the power cord from the back of the HP All-in-One.
c
.
Plug the power cord back into the HP All-in-One.
d
.
Turn on the HP All-in-One by pressing the
On
button.
3.
To find support and warranty information, go to the HP Web site at
www.hp.com/support
. If
prompted, choose your country/region, and then click
Contact HP
for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One.
4.
If you are still experiencing problems and need to speak with an HP support Representative, do
the following:
a
.
Have the specific name of the HP All-in-One, as it appears on the control panel, available.
b
.
Print a self-test report.
c
.
Make a color copy to have available as a sample printout.
d
.
Be prepared to describe your problem in detail.
e
.
Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
5.
Call HP support. Be near the HP All-in-One when you call.
Related topics
“
Print a self-test report” on page 64
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support
. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
•
Model number (located on the label on the front of the HP All-in-One)
•
Serial number (located on the back or bottom of the HP All-in-One)
Chapter 14
138
HP warranty and support
HP warranty and support