HP Photosmart C4340 User Guide
HP Photosmart C4340 - All-in-One Printer Manual
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HP Photosmart C4340 manual content summary:
- HP Photosmart C4340 | User Guide - Page 1
HP Photosmart C4340 All-in-One series Windows Help 56 789 *0# - HP Photosmart C4340 | User Guide - Page 2
HP Photosmart C4340 All-inOne series - HP Photosmart C4340 | User Guide - Page 3
- HP Photosmart C4340 | User Guide - Page 4
HP Photosmart C4340 All-in-One series Help 3 2 HP All-in-One overview The HP All-in-One at a glance...5 Control panel buttons...6 Menu overview...7 Text and symbols...8 Use the HP Photosmart Software 10 3 Find more information...11 4 How do I?...13 5 Finish setting up the HP All-in-One Connection - HP Photosmart C4340 | User Guide - Page 5
...156 Scan troubleshooting...161 Fax troubleshooting...165 Errors...211 15 HP warranty and support Warranty...291 Print cartridge warranty information 291 Support process...291 Before you call HP support...292 HP support by phone...292 Additional warranty options...293 HP Quick Exchange Service - HP Photosmart C4340 | User Guide - Page 6
"Use the scan features" on page 75 • "Use the fax features" on page 79 • "Maintain the HP All-in-One" on page 89 • "Shop for ink supplies" on page 107 • "HP warranty and support" on page 291 • "Technical information" on page 297 HP Photosmart C4340 All-inOne series Help HP Photosmart C4340 All-in - HP Photosmart C4340 | User Guide - Page 7
Chapter 1 HP Photosmart C4340 All-inOne series Help 4 HP Photosmart C4340 All-in-One series Help - HP Photosmart C4340 | User Guide - Page 8
and symbols • Use the HP Photosmart Software The HP All-in-One at a glance HP All-in-One overview Label 1 2 3 4 5 6 7 8 Description Control panel On button Keypad Memory card slots and Photo light Input tray Tray extender Paper-width guide Print cartridge door The HP All-in-One at a glance 5 - HP Photosmart C4340 | User Guide - Page 9
9 10 11 12 13 14 15 Description Glass Lid backing Rear door Rear USB port Power connection* 1-LINE (fax) port 2-EXT (phone) port * Use only with the power adapter supplied by HP. Control panel buttons The following diagram and related table provide a quick reference to the HP All-in-One control - HP Photosmart C4340 | User Guide - Page 10
power, turn off the product, and then unplug the power cord. Quality: Changes the copy quality or the quality of photos you print from a memory card. One HP All-in-One overview 4 Copies: Specifies the number of copies. 5 Cancel: Stops a task (such as scanning values, or text. 10 * (Space and - HP Photosmart C4340 | User Guide - Page 11
Fax Menu. The Fax Menu appears when you press the button next to Scan/Fax. Fax Setup Fax Settings Fax Reports Text and symbols You can use from the keypad when you dial a fax or phone number. When the HP All-in-One dials the number, it will interpret the symbol and respond accordingly. For example, - HP Photosmart C4340 | User Guide - Page 12
Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance , speed dial names, speed dial numbers, fax or Text and symbols 9 HP All-in-One overview - HP Photosmart C4340 | User Guide - Page 13
panel on the left. Look for the HP Photosmart Software Help contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center. HP All-in-One overview 10 HP All-in-One overview - HP Photosmart C4340 | User Guide - Page 14
up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see - HP Photosmart C4340 | User Guide - Page 15
Chapter 3 Find more information 12 Find more information - HP Photosmart C4340 | User Guide - Page 16
sharing and printing photos and optimizing your print jobs. • "How do I make a borderless copy of a photo?" on page 70 • "How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?" on page 48 • "How do I get the best print quality?" on page 44 • "How do I print on both sides of the - HP Photosmart C4340 | User Guide - Page 17
Chapter 4 How do I? 14 How do I? - HP Photosmart C4340 | User Guide - Page 18
printing is supported from the other computers. Setup instructions Follow the Setup Guide for detailed instructions. Follow the instructions in "Use printer sharing" on page 15. Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected - HP Photosmart C4340 | User Guide - Page 19
Finish setting up the HP All-in-One Chapter 5 To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help. Fax setup After completing all the steps in the Setup Guide, use the instructions in this section to complete your - HP Photosmart C4340 | User Guide - Page 20
Adjust the volume You can adjust the volume of different aspects of the HP All-in-One, including the sounds associated with device events, errors, and fax tones. To adjust the volume of fax sounds 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to - HP Photosmart C4340 | User Guide - Page 21
to receive faxes successfully, you might need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation. This section contains the following topics: • Set tone - HP Photosmart C4340 | User Guide - Page 22
HP All-in-One If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium (14400) or Slow (9600). To set the fax speed from the control panel 1. Press the button next to Scan next to OK. Equipment/services sharing your fax line Recommended - HP Photosmart C4340 | User Guide - Page 23
offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up the HP All-in-One to answer incoming calls that have a specific ring pattern. If you connect the - HP Photosmart C4340 | User Guide - Page 24
. NOTE: The HP All-in-One always checks the paper size before printing faxes, regardless of the Paper Checking setting. This is to prevent ink from overprinting into , you can set up the HP All-inOne to store the faxes it receives while the product is in an error condition or ignore the faxes it receives - HP Photosmart C4340 | User Guide - Page 25
error condition occurs that prevents the HP All-in-One from printing (for example, the HP All-in-One runs out of paper), the HP All-in-One the control panel 1. Press the button next to Scan/Fax. 2. Press the button next to Fax the power to the product. Change settings on the HP All-in-One to send - HP Photosmart C4340 | User Guide - Page 26
the software that you installed with the HP All-in-One. You can also set up the fax header from the control panel, as described here. NOTE: In some countries/regions the fax header information is a legal requirement. To set a fax header from the control panel 1. Press the button next to Scan/Fax - HP Photosmart C4340 | User Guide - Page 27
Finish setting up the HP All-in-One Chapter 5 • Very Fine: provides the best quality fax when you as the default. To change the Lighter/Darker setting from the control panel 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to Fax Settings. 4. - HP Photosmart C4340 | User Guide - Page 28
HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the product for faxing according to your particular home or office setup instructions - HP Photosmart C4340 | User Guide - Page 29
Chapter 5 For more information, see: "The fax test failed" on page 203 Finish setting up the HP All-in-One 26 Finish setting up the HP All-in-One - HP Photosmart C4340 | User Guide - Page 30
HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One the Automatic setting, you can manually set the paper size and jams Load originals You can copy, scan, or fax up to letter- or guides along the edge of the glass. Load originals 27 - HP Photosmart C4340 | User Guide - Page 31
publication print side down on the right front corner of the glass. TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass. 28 Load originals and load paper - HP Photosmart C4340 | User Guide - Page 32
, faxing, or scanning, replace the lid by inserting the tabs on the lid back into the appropriate slots of the product. Load originals and load paper Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations - HP Photosmart C4340 | User Guide - Page 33
Chapter 6 paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software. This section contains the following topics: • Recommended papers for printing and copying • Recommended papers for printing - HP Photosmart C4340 | User Guide - Page 34
follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing only Certain papers are supported only when you start the print job from your computer - HP Photosmart C4340 | User Guide - Page 35
the printer software. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet stuck, and the ink is more likely to smear. • Envelopes with clasps or windows. They can get types and sizes of paper into the HP All-in-One for your copies or printouts. NOTE: After - HP Photosmart C4340 | User Guide - Page 36
paper Load full-size paper or small-size photo paper You can load many types and sizes of paper into the input tray of the HP All-in-One. Load originals and load paper Load paper 33 - HP Photosmart C4340 | User Guide - Page 37
when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the product of the page first with the print side down. 3. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload - HP Photosmart C4340 | User Guide - Page 38
paper so that the tabs are closest to you. 3. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray and is no higher than the top of the paper-width guide. Related topics • "Recommended papers for printing and copying" on page 30 • "Make - HP Photosmart C4340 | User Guide - Page 39
You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. To load index cards in the input tray 1. Remove all paper from the input tray. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards, print side - HP Photosmart C4340 | User Guide - Page 40
than the top of the paper-width guide. Related topics • "Load full-size HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software - HP Photosmart C4340 | User Guide - Page 41
than the top of the paper-width guide. Related topics "Print a group of addresses on labels or envelopes" on page 57 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type - HP Photosmart C4340 | User Guide - Page 42
manually feed one sheet at a time into the input tray with the blue stripe facing up. HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards ▲ Insert a small stack of HP tray and is no higher than the top of the paper-width guide. • Do not force paper too far forward in the input - HP Photosmart C4340 | User Guide - Page 43
Chapter 6 Related topics "Clear paper jams" on page 120 Load originals and load paper 40 Load originals and load paper - HP Photosmart C4340 | User Guide - Page 44
the following topics: • Print from a software application • Make the HP All-in-One the default printer • Change the print settings for the from a software application Most print settings are automatically handled by the software application. You need to change the settings manually only when you - HP Photosmart C4340 | User Guide - Page 45
the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help - HP Photosmart C4340 | User Guide - Page 46
Paper type Copier, multi- you can specify a custom paper size) 10 x 15 cm (4 x 6 inch manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP Photosmart C4340 | User Guide - Page 47
dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the print resolution dpi. Change the print speed or quality The HP All-in-One automatically chooses a print quality and speed setting depending on the - HP Photosmart C4340 | User Guide - Page 48
size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click - HP Photosmart C4340 | User Guide - Page 49
your software application, this button might be called Properties, Options, Printer Setup, Printer, Your print job displays in the preview window. 9. In the HP preview window, do one of the following: • To print, top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) HP Photo Papers with or without a - HP Photosmart C4340 | User Guide - Page 50
sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually. This section contains the following topics: • Create printing dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the - HP Photosmart C4340 | User Guide - Page 51
box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click The original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP All-in-One can perform special - HP Photosmart C4340 | User Guide - Page 52
software application, this button might be called Properties, Options, Printer Setup, Printer HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. For photo printing, HP recommends that you use HP Premium Plus Photo Papers with the HP All-in-One - HP Photosmart C4340 | User Guide - Page 53
Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. dpi" on page 51. 9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select . 10. Click OK to return to the Properties dialog box. 50 - HP Photosmart C4340 | User Guide - Page 54
• Black Ink Only: uses black ink to print printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space. NOTE: If a photo print cartridge is also installed - HP Photosmart C4340 | User Guide - Page 55
page You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual - HP Photosmart C4340 | User Guide - Page 56
as a booklet The HP All-in-One allows you to print your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual A dialog box displays instructions on the screen when - HP Photosmart C4340 | User Guide - Page 57
printed pages from the output tray. If you remove the pages while the document is still printing, the pages might get out of order. 10. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. 11. When the entire document - HP Photosmart C4340 | User Guide - Page 58
the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at - HP Photosmart C4340 | User Guide - Page 59
opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6. If the - HP Photosmart C4340 | User Guide - Page 60
HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer envelopes with clasps or windows. They can get - HP Photosmart C4340 | User Guide - Page 61
HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP Photosmart C4340 | User Guide - Page 62
printer. 4. If your Web browser supports HP All-in-One for best results. To stop a print job from the product ▲ Press Cancel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. To stop a print job from the computer 1. On the Windows - HP Photosmart C4340 | User Guide - Page 63
Chapter 7 Print 60 Print from your computer - HP Photosmart C4340 | User Guide - Page 64
• Print photos • Save photos to your computer • Edit photos using your computer • Share photos with friends and relatives Insert a memory card The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card, and only - HP Photosmart C4340 | User Guide - Page 65
one borderless or bordered photo per page directly from your memory card, without first having to transfer the files to a computer. TIP: To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink - HP Photosmart C4340 | User Guide - Page 66
• Print enlargements • Print photos from the HP Photosmart Software • Print camera-selected (DPOF) photos Print 10 x 15 cm (4 x 6 inch) photos You can select specific photos on your memory card to print as 10 x 15 cm (4 x 6 inch) photos. To print one or more 10 x 15 cm (4 x 6 inch) photos 1. Load - HP Photosmart C4340 | User Guide - Page 67
to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. 64 Use the photo features - HP Photosmart C4340 | User Guide - Page 68
supports DPOF file format 1.1. To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the product. 2. When prompted, do one HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on - HP Photosmart C4340 | User Guide - Page 69
card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To share photos 1. Insert a memory card into the appropriate slot on the product. The - HP Photosmart C4340 | User Guide - Page 70
9 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of - HP Photosmart C4340 | User Guide - Page 71
speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only. NOTE: For information on initiating copies from - HP Photosmart C4340 | User Guide - Page 72
10 x 15 cm (4 x 6 inch) photo. Related topics "Use the HP Photosmart Software" on page 10 Change copy speed or quality The HP All-in-One, provides three options, indicated by one less ink and extends the life of your print cartridges. NOTE: This setting is not available when the HP All-in-One detects - HP Photosmart C4340 | User Guide - Page 73
addition to supporting standard copy jobs, the HP All-in-One can perform HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink - HP Photosmart C4340 | User Guide - Page 74
Use the copy features 2. Load your original photo print side down on the right front corner of the glass. 3. Press Size to select Borderless. 4. Press the button next to Start Copy Color. The product makes a borderless copy of your original photo, as shown below. Perform special copy jobs 71 - HP Photosmart C4340 | User Guide - Page 75
is useful for reducing or enlarging an original. For example: • If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on your original without changing the proportions or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges of - HP Photosmart C4340 | User Guide - Page 76
2. Load your original print side down on the right front corner of the glass. 3. Press Size to select Resize to Fit. 4. Press the button next to Start Copy Black or Start Copy Color. Stop copying To stop copying ▲ Press Cancel. Use the copy features Stop copying 73 - HP Photosmart C4340 | User Guide - Page 77
Chapter 9 Use the copy features 74 Use the copy features - HP Photosmart C4340 | User Guide - Page 78
of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer - HP Photosmart C4340 | User Guide - Page 79
Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics "Use the HP Photosmart Software" on page 10 76 Use the scan features Scan - HP Photosmart C4340 | User Guide - Page 80
) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics "Use the HP Photosmart Software" on page 10 Stop scanning To stop scanning ▲ Press Cancel. Scan Stop scanning - HP Photosmart C4340 | User Guide - Page 81
Chapter 10 Scan 78 Use the scan features - HP Photosmart C4340 | User Guide - Page 82
for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One. You can verify the fax is set up correctly by running the fax setup test from the control panel. You can access - HP Photosmart C4340 | User Guide - Page 83
a black and white fax, the fax is stored in memory until you have scanned each page of the original. The Another page? screen appears. 6. Do the control panel of the HP All-in-One. This method of sending a fax is called manually sending a fax. When you send a fax manually, you can hear the - HP Photosmart C4340 | User Guide - Page 84
To send a fax manually from a phone 1. Dial the number using the keypad on the phone that is from the receiving fax machine. Proceed to the next step to send the fax. 3. Press the button next to Scan/Fax. 4. Press the button next to Start Fax. The Fax Mode screen appears. 5. Press the button next to - HP Photosmart C4340 | User Guide - Page 85
other sounds through the speakers on the HP All-in-One. This enables you to respond to the fax is stored in memory until you have scanned each original. The Another page? screen appears. Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors - HP Photosmart C4340 | User Guide - Page 86
1. Press the button next to Scan/Fax. 2. Press the button Error Correction Mode, and then press the button next to OK. The Error manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP All-in-One - HP Photosmart C4340 | User Guide - Page 87
arrow to highlight Receive Fax Manually, and then press the button service might not work properly when the HP All-in-One is sending and receiving faxes at high speed (33600 bps). If you experience problems service supports faxing. If they do not support faxing, you might encounter intermittent problems - HP Photosmart C4340 | User Guide - Page 88
fax you send and receive. You can also manually print system reports as you need them; these reports provide useful system information about the HP All-in-One. By default, the HP All-in-One is set to print a report only if there is a problem with sending or receiving a fax. A confirmation message - HP Photosmart C4340 | User Guide - Page 89
to OK. To clear the fax log from memory 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to "The fax log report shows an error" on page 210 Print other reports You can manually generate reports about the HP All-in-One such as the status of the last - HP Photosmart C4340 | User Guide - Page 90
set up fax confirmation reports to print automatically. Fax Error Report Lets you set up fax error reports to print automatically. Last Transaction Prints details of the last fax transaction. Caller ID Report If you subscribe to a caller ID service through your phone provider, this report prints - HP Photosmart C4340 | User Guide - Page 91
Chapter 11 Fax 88 Use the fax features - HP Photosmart C4340 | User Guide - Page 92
to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as - HP Photosmart C4340 | User Guide - Page 93
the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid power cord, and then turn on the product. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges - HP Photosmart C4340 | User Guide - Page 94
To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges. You might also need to check your - HP Photosmart C4340 | User Guide - Page 95
should know the part names and how to handle the print cartridges. Maintain the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do - HP Photosmart C4340 | User Guide - Page 96
appear. Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One. When you receive - HP Photosmart C4340 | User Guide - Page 97
2 Print cartridge slot for the black and photo print cartridges TIP: If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container. 94 Maintain the HP All-in-One - HP Photosmart C4340 | User Guide - Page 98
the HP All-in-One 5. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles - HP Photosmart C4340 | User Guide - Page 99
by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. 96 Maintain the HP All-in-One - HP Photosmart C4340 | User Guide - Page 100
the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch - HP Photosmart C4340 | User Guide - Page 101
the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector. Maintain the HP All-in-One Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface - HP Photosmart C4340 | User Guide - Page 102
cartridge for ink-backup mode. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode. For information about installing a print cartridge, see "Replace the print cartridges" on page 93. Advanced print cartridge maintenance If you are experiencing problems - HP Photosmart C4340 | User Guide - Page 103
scan the page. When the On light stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page. To align the print cartridges from the HP Photosmart Software tab, and then click Printer Services. NOTE: You can also open the Printer Toolbox from the Print - HP Photosmart C4340 | User Guide - Page 104
and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also - HP Photosmart C4340 | User Guide - Page 105
outside the product for more than 30 minutes. 5. Inspect the print cartridge contacts for ink and debris buildup. 6. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 7. Hold the print cartridge by its sides. 102 Maintain the HP All-in-One - HP Photosmart C4340 | User Guide - Page 106
the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and plug the power cord into - HP Photosmart C4340 | User Guide - Page 107
are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 104 Maintain the HP All-in-One - HP Photosmart C4340 | User Guide - Page 108
at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the product for more than 30 minutes. 5. Place the print cartridge on a piece of paper with the ink nozzles facing up. 6. Lightly moisten a clean foam rubber swab with distilled water - HP Photosmart C4340 | User Guide - Page 109
Chapter 12 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics "Clean the print cartridges" on page 100 Turn off the HP All-in-One To avoid damaging the product, you must properly shut - HP Photosmart C4340 | User Guide - Page 110
then click Shop for Supplies. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties - HP Photosmart C4340 | User Guide - Page 111
Shop for ink supplies Chapter 13 108 Shop for ink supplies - HP Photosmart C4340 | User Guide - Page 112
-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If - HP Photosmart C4340 | User Guide - Page 113
HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord - HP Photosmart C4340 | User Guide - Page 114
might be a problem with the power outlet. Cause: The product was not being used with the power cord provided. If power outlet. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support - HP Photosmart C4340 | User Guide - Page 115
For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. 112 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 116
power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed . If you experience problems, the USB cable you are using a supported operating system. For troubleshooting 113 Troubleshooting - HP Photosmart C4340 | User Guide - Page 117
the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. Troubleshooting 114 Troubleshooting - HP Photosmart C4340 | User Guide - Page 118
virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Setup troubleshooting 115 - HP Photosmart C4340 | User Guide - Page 119
downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. Troubleshooting 116 Troubleshooting - HP Photosmart C4340 | User Guide - Page 120
the computer screen to install the software. 6. Try using the product again. Cause: The source of the error was unknown. A installation. 2. Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. Setup troubleshooting 117 Troubleshooting - HP Photosmart C4340 | User Guide - Page 121
the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect - HP Photosmart C4340 | User Guide - Page 122
, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the - HP Photosmart C4340 | User Guide - Page 123
into place. 4. Press the button next to OK to continue the current job. Cause: Paper had jammed in the product. Information on paper The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well - HP Photosmart C4340 | User Guide - Page 124
. HP papers Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • - HP Photosmart C4340 | User Guide - Page 125
HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service ink - HP Photosmart C4340 | User Guide - Page 126
is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup sure photo paper such as HP Premium Photo Papers, is loaded in the input tray. Print quality troubleshooting 123 Troubleshooting - HP Photosmart C4340 | User Guide - Page 127
report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • "Check the estimated ink levels" on page 92 • "Print a self - HP Photosmart C4340 | User Guide - Page 128
to see if your print cartridges are genuine HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Print quality troubleshooting 125 Troubleshooting - HP Photosmart C4340 | User Guide - Page 129
been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 126 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 130
on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, troubleshooting 127 Troubleshooting - HP Photosmart C4340 | User Guide - Page 131
problem persists, use the software you installed with the product or another software cartridge was dropped, wait for it to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print catridges • Solution 6: Replace the print cartridge ink Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 132
report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • "Check the estimated ink levels" on page 92 • "Print a self - HP Photosmart C4340 | User Guide - Page 133
HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge amount of ink used for Troubleshooting Solution 2: Check the paper type Solution: HP recommends that you use HP - HP Photosmart C4340 | User Guide - Page 134
placing one or cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the Print quality troubleshooting 131 Troubleshooting - HP Photosmart C4340 | User Guide - Page 135
for technical support. Cause: The print cartridge was damaged. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For - HP Photosmart C4340 | User Guide - Page 136
you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic problem with the ink supplies and replacing the print cartridges is unnecessary. Print quality troubleshooting 133 Troubleshooting - HP Photosmart C4340 | User Guide - Page 137
. Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Troubleshooting Cause: The rear door was not securely - HP Photosmart C4340 | User Guide - Page 138
does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Check the print settings • Solution 3: Clean the rollers • Solution 4: Contact HP support for service Solution 1: Make sure the - HP Photosmart C4340 | User Guide - Page 139
cartridges). To clean the rollers 1. Turn off the product and remove the power cord power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. 136 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 140
solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. The text edges - HP Photosmart C4340 | User Guide - Page 141
Chapter 14 Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing at the edge of the page • A blank page came out while printing • Ink is spraying the inside of the product when I print a photo Envelopes print incorrectly - HP Photosmart C4340 | User Guide - Page 142
, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Print troubleshooting 139 Troubleshooting - HP Photosmart C4340 | User Guide - Page 143
select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop - HP Photosmart C4340 | User Guide - Page 144
carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force USB port on the back of the product. Make Print troubleshooting 141 Troubleshooting - HP Photosmart C4340 | User Guide - Page 145
HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back - HP Photosmart C4340 | User Guide - Page 146
solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the - HP Photosmart C4340 | User Guide - Page 147
software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver If the print job remains in the queue, try one or both of the following: • Disconnect the USB cable - HP Photosmart C4340 | User Guide - Page 148
Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do the product. In the HP Photosmart Software, click Settings, and then click Status. Print troubleshooting 145 Troubleshooting - HP Photosmart C4340 | User Guide - Page 149
solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The pages in my document came out in the - HP Photosmart C4340 | User Guide - Page 150
supports. For more information about setting margins in your software application, see the documentation that came with the software. information, see: "Load paper" on page 32 Cause: The paper guides were not positioned correctly. If this did not solve the issue, troubleshooting 147 Troubleshooting - HP Photosmart C4340 | User Guide - Page 151
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. - HP Photosmart C4340 | User Guide - Page 152
the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct not fit in the printable area of the page. TIP: Some software applications allow you to scale the document to fit the paper size troubleshooting 149 Troubleshooting - HP Photosmart C4340 | User Guide - Page 153
first solution does not solve the problem, continue trying the remaining solutions until cartridge Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still 150 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 154
removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was only partially removed from the print cartridge. Ink is spraying to print on photo paper. Memory card troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in - HP Photosmart C4340 | User Guide - Page 155
the Photo light turns on. If the problem continues, the memory card might be defective. For more information, see: "Insert a memory card" on page 61 Cause: The product detected an error with the memory card. If this did not solve the issue, try the next solution. 152 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 156
memory card" on page 61 Cause: You had inserted more than one memory card. The product does not read the memory card Try likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • troubleshooting 153 Troubleshooting - HP Photosmart C4340 | User Guide - Page 157
program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. Cause: The HP Photosmart Software was not installed. 154 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 158
, turn off the product and then on again. For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product. Cause: The product was not properly connected to the computer. Memory card troubleshooting 155 Troubleshooting - HP Photosmart C4340 | User Guide - Page 159
14 Copy troubleshooting Use this section to solve these copy problems: • support the paper type or envelope • Solution 5: Clear the paper jam Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord - HP Photosmart C4340 | User Guide - Page 160
did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it paper jams" on page 120 Cause: The product had a paper jam. Copy troubleshooting 157 Troubleshooting - HP Photosmart C4340 | User Guide - Page 161
problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan the back of the document lid Solution 1: Scan, enlarge, and then print a copy Solution: small original, scan the original into the computer, resize the image in the HP scanning software, and then print - HP Photosmart C4340 | User Guide - Page 162
back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved troubleshooting 159 Troubleshooting - HP Photosmart C4340 | User Guide - Page 163
down on the right front corner of the glass as shown below. Troubleshooting Cause: The original was placed incorrectly on the glass. A borderless solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan, resize, and print the - HP Photosmart C4340 | User Guide - Page 164
using photo paper. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image shows dotted - HP Photosmart C4340 | User Guide - Page 165
Setup Guide. Cause: The HP Photosmart software might not have been installed. If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was - HP Photosmart C4340 | User Guide - Page 166
image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Turn off autocropping in the - HP Photosmart C4340 | User Guide - Page 167
text is one of the scan document settings in the software. It software, and then rescan the original. Cause: The brightness was not set correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord - HP Photosmart C4340 | User Guide - Page 168
the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. Fax troubleshooting Use this section to solve the following fax problems: • The product is having problems sending - HP Photosmart C4340 | User Guide - Page 169
a DSL filter installed • Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded • Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use • Solution 13: Check for and resolve any error messages 166 Troubleshooting - HP Photosmart C4340 | User Guide - Page 170
instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services fails, review the report for information on how to fix the problem. For power cord is firmly connected to the product and plugged into a power troubleshooting 167 Troubleshooting - HP Photosmart C4340 | User Guide - Page 171
to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1LINE on the back of the product and the other end to your telephone wall jack, as shown below. Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with the - HP Photosmart C4340 | User Guide - Page 172
telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the , as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone (optional) For troubleshooting 169 Troubleshooting - HP Photosmart C4340 | User Guide - Page 173
a working telephone and phone cord to the telephone wall jack your local telephone company for service. Cause: The telephone wall problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. For more information, see: "Send a fax in Error Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 174
solution. Solution 10: If you use a DSL service, make sure you have a DSL filter installed Solution: If you use a DSL service, make sure lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line support. Fax troubleshooting 171 Troubleshooting - HP Photosmart C4340 | User Guide - Page 175
send or receive a fax until the error condition is resolved. You can also check the status of the product by clicking Status in the HP Solution Center. Cause: Another process caused an error in the product. If this did not solve the issue, try the next solution. Troubleshooting 172 Troubleshooting - HP Photosmart C4340 | User Guide - Page 176
one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service service provider supports faxing over the Internet. If the problem persists, contact your Internet service fails, review the report for information on how to fix the problem. For - HP Photosmart C4340 | User Guide - Page 177
fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. Troubleshooting 174 Troubleshooting - HP Photosmart C4340 | User Guide - Page 178
The recipient's fax machine does not support manual faxing. If this did not solve the issue, try the next solution. Solution 2: Connect the telephone to the correct port Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the - HP Photosmart C4340 | User Guide - Page 179
manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as shown below. Troubleshooting 1 Telephone wall jack 2 Use the phone cord tones Solution: If you are sending a fax manually, make sure that you press Scan/Fax and Start Fax within three seconds of hearing - HP Photosmart C4340 | User Guide - Page 180
them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. For more information, see: "Send a fax in Error Correction Mode" on page 82 Cause: The phone line connection was noisy. Phone lines - HP Photosmart C4340 | User Guide - Page 181
fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. Troubleshooting 178 Troubleshooting - HP Photosmart C4340 | User Guide - Page 182
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the phone line for noise • Solution 4: Check the receiving fax machine for problems • Solution 5: Increase the fax speed Solution 1: Send the fax in - HP Photosmart C4340 | User Guide - Page 183
If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. For more information, see: "Send a fax in Error Correction Mode" not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the - HP Photosmart C4340 | User Guide - Page 184
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is troubleshooting 181 Troubleshooting - HP Photosmart C4340 | User Guide - Page 185
maximum number of rings supported. (The maximum number of the next solution. Troubleshooting Solution 2: Set up does not solve the problem, continue trying the manually • Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software - HP Photosmart C4340 | User Guide - Page 186
. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. For more information on how to set up the product when you have a voice mail service, see the printed documentation that came with the product. Fax troubleshooting 183 Troubleshooting - HP Photosmart C4340 | User Guide - Page 187
service at the same phone number you used for fax calls. If this did not solve the issue, try the next solution. Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software you might have had one of the following problems: • Your outgoing - HP Photosmart C4340 | User Guide - Page 188
machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is and the product to answer in the maximum number of rings supported by your product. (The maximum number of rings varies by troubleshooting 185 Troubleshooting - HP Photosmart C4340 | User Guide - Page 189
those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to solve the issue, try the next solution. Troubleshooting Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is - HP Photosmart C4340 | User Guide - Page 190
might not have been strong enough, which can cause fax reception problems. If this did not solve the issue, try the next solution. Solution 10: Clear the memory of the product Solution: If Backup Fax Reception is enabled and there is an error condition on the product, the memory might become full of - HP Photosmart C4340 | User Guide - Page 191
found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The product is having problems receiving a manual fax Try the following solutions to resolve the issue. Solutions are listed - HP Photosmart C4340 | User Guide - Page 192
cartridge door, as shown below: NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error ring service, make - HP Photosmart C4340 | User Guide - Page 193
of the product • Solution 6: Check for error messages on the display Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and - HP Photosmart C4340 | User Guide - Page 194
a distinctive ring service). If this did review the display for information on the error condition. Make sure: • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print cartridge - HP Photosmart C4340 | User Guide - Page 195
the print cartridge door, as shown below: NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was - HP Photosmart C4340 | User Guide - Page 196
of the original. Cause: The sending fax machine was having problems. Faxes are received but do not print Try the following solutions paper is loaded in the input tray • Solution 2: Check for error messages on the display • Solution 3: Make sure the print carriage troubleshooting 193 Troubleshooting - HP Photosmart C4340 | User Guide - Page 197
the print cartridge door, as shown below: NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was - HP Photosmart C4340 | User Guide - Page 198
. Cause: The sending fax machine had a problem. The computer to which I am connecting has only one phone port Solution: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada - HP Photosmart C4340 | User Guide - Page 199
the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the - HP Photosmart C4340 | User Guide - Page 200
cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8. Now you need to decide how you want the product to answer calls, automatically or manually manually, calls manually, - HP Photosmart C4340 | User Guide - Page 201
the port labeled 2-EXT on the back of the product. 2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port and you might not be able to receive faxes with the product. Troubleshooting 198 Troubleshooting - HP Photosmart C4340 | User Guide - Page 202
7 Phone cord supplied in the box with the product connected to the 1-LINE port 8. If your modem software is set software, the product will not be able to receive faxes. 9. Turn on the Auto Answer setting. 10. Change the number of rings to wait on the product to the maximum number of rings supported - HP Photosmart C4340 | User Guide - Page 203
the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the - HP Photosmart C4340 | User Guide - Page 204
not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure you set up the product as described in the printed documentation • Solution 2: Try removing the splitter • Solution 3: Try another power outlet Fax troubleshooting 201 Troubleshooting - HP Photosmart C4340 | User Guide - Page 205
. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product. 202 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 206
, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. • The product is turned on. If it is not, press the On button to turn on the product. • The print cartridges are installed correctly, the - HP Photosmart C4340 | User Guide - Page 207
located on the control panel and then unplug the power cord from the back of the product. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long - HP Photosmart C4340 | User Guide - Page 208
phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall cord into the correct port. To plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the product, connect one troubleshooting 205 Troubleshooting - HP Photosmart C4340 | User Guide - Page 209
to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the product 206 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 210
without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord - HP Photosmart C4340 | User Guide - Page 211
or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product - HP Photosmart C4340 | User Guide - Page 212
sure the phone cord is connected to the correct port on the product • Solution 3: Make sure the telephone company supports faxing over the Internet Solution 1: Change the fax speed Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax - HP Photosmart C4340 | User Guide - Page 213
Cause: Your telephone company did not support faxing over the Internet. The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features - HP Photosmart C4340 | User Guide - Page 214
Mode" on page 82 Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print. Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen. Troubleshooting Errors 211 - HP Photosmart C4340 | User Guide - Page 215
• Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue - HP Photosmart C4340 | User Guide - Page 216
Make sure that you are using the power cord provided with the product. 2. If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug. 3. Make sure the power cord is firmly connected to both the product and the power adaptor. Errors 213 Troubleshooting - HP Photosmart C4340 | User Guide - Page 217
support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be sufficient voltage for the product. If this did not solve the issue, try the next solution. Troubleshooting - HP Photosmart C4340 | User Guide - Page 218
unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. To reset the product 1. Remove all paper loaded in the input tray. 2. Make sure that the product is turned on and remove the USB cable from the back of the product. Errors 215 Troubleshooting - HP Photosmart C4340 | User Guide - Page 219
solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. 216 Troubleshooting - HP Photosmart C4340 | User Guide - Page 220
error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem carriage Solution: Lower the print cartridge door to access the print off and open the print cartridge door to access the print - HP Photosmart C4340 | User Guide - Page 221
. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and - HP Photosmart C4340 | User Guide - Page 222
, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect the product from your computer. Errors 219 Troubleshooting - HP Photosmart C4340 | User Guide - Page 223
and the instructions provided in the Setup Guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software installation was not complete. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Refresh the Windows Device - HP Photosmart C4340 | User Guide - Page 224
you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4340 All-in-One series 2. 5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Cause - HP Photosmart C4340 | User Guide - Page 225
the power cord. 5. Wait five seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Cause: The product was not properly connected to a power supply or needed to be reset. If this did not solve the issue, try the next solution. 222 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 226
problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Errors 223 Troubleshooting - HP Photosmart C4340 | User Guide - Page 227
USB port on your computer. Troubleshooting 4. On the Windows taskbar, click Start, click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this is an indication that there was a problem with the HP - HP Photosmart C4340 | User Guide - Page 228
installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows or Desktop. f. In the Export Range area, select All. Errors 225 Troubleshooting - HP Photosmart C4340 | User Guide - Page 229
Automatic, and then click OK. f. Click OK to close the dialog box. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this did not solve the issue, try the next solution. Troubleshooting 226 Troubleshooting - HP Photosmart C4340 | User Guide - Page 230
Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware - HP Photosmart C4340 | User Guide - Page 231
between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, communication issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) - HP Photosmart C4340 | User Guide - Page 232
or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan - HP Photosmart C4340 | User Guide - Page 233
ink test area of the report is shown below. Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges - HP Photosmart C4340 | User Guide - Page 234
it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer - HP Photosmart C4340 | User Guide - Page 235
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP Photosmart C4340 | User Guide - Page 236
Verify that the product is set as the default printer • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Errors 233 Troubleshooting - HP Photosmart C4340 | User Guide - Page 237
upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click this did not solve the issue, try the next solution. 234 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 238
printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution. Errors 235 Troubleshooting - HP Photosmart C4340 | User Guide - Page 239
sure the product is set as the default printer and it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then - HP Photosmart C4340 | User Guide - Page 240
the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then - HP Photosmart C4340 | User Guide - Page 241
application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS - HP Photosmart C4340 | User Guide - Page 242
and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: The product had to be - HP Photosmart C4340 | User Guide - Page 243
power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan scan again. If the scan fails, continue to the next step. 4. Do one Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 244
: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. Errors 241 Troubleshooting - HP Photosmart C4340 | User Guide - Page 245
, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product was not found Try - HP Photosmart C4340 | User Guide - Page 246
is turned on. 3. If the product is not receiving electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Errors 243 Troubleshooting - HP Photosmart C4340 | User Guide - Page 247
feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The power cord or USB cable was not attached properly. If this did not solve the issue, try the next solution. 244 Troubleshooting - HP Photosmart C4340 | User Guide - Page 248
computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 245 Troubleshooting - HP Photosmart C4340 | User Guide - Page 249
after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from - HP Photosmart C4340 | User Guide - Page 250
: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. Errors 247 Troubleshooting - HP Photosmart C4340 | User Guide - Page 251
with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Troubleshooting Error occurred while - HP Photosmart C4340 | User Guide - Page 252
• Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You - HP Photosmart C4340 | User Guide - Page 253
feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The power cord or USB cable was not attached properly. If this did not solve the issue, try the next solution. 250 Troubleshooting - HP Photosmart C4340 | User Guide - Page 254
computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 251 Troubleshooting - HP Photosmart C4340 | User Guide - Page 255
Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the - HP Photosmart C4340 | User Guide - Page 256
Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. Cause: The HP Photosmart Software was not installed the USB port on the back of the product. Make Errors 253 Troubleshooting - HP Photosmart C4340 | User Guide - Page 257
not found • File format not supported • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution: HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. 254 Troubleshooting - HP Photosmart C4340 | User Guide - Page 258
first solution does not solve the problem, continue trying the remaining solutions try printing those files by using the HP Photosmart Software. The copies might not be damaged. Supported file types for the product The product software only recognizes JPG and TIF images. Errors 255 Troubleshooting - HP Photosmart C4340 | User Guide - Page 259
problem HP Photosmart Software. errors: • Cannot crop • Borderless printing error • Memory card error • Disconnected • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is not fully inserted • Card is damaged 256 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 260
ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue - HP Photosmart C4340 | User Guide - Page 261
Solution: Make sure your computer is turned on and is connected to the product. Also make sure you installed the software that came with the product. Cause: Several situations caused this error message to appear. • Your computer was not turned on. • Your computer was not connected to the product - HP Photosmart C4340 | User Guide - Page 262
than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. the appropriate slot until the Photo light turns on. Errors 259 Troubleshooting - HP Photosmart C4340 | User Guide - Page 263
the card on a Windows XP computer. By default, Windows XP will format a error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam or misfeed • Paper mismatch • Wrong paper width Troubleshooting 260 Troubleshooting - HP Photosmart C4340 | User Guide - Page 264
not enough paper in the input tray. Ink is drying Solution: Leave the sheet the first solution does not solve the problem, continue trying the remaining solutions until HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service Errors 261 Troubleshooting - HP Photosmart C4340 | User Guide - Page 265
amount of ink used for HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. 262 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 266
remove the power cord. 2. problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Errors 263 Troubleshooting - HP Photosmart C4340 | User Guide - Page 267
on photo paper can reduce print quality. • Do not use paper that is heavily textured. It can cause graphics or text to print improperly. 264 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 268
paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • Product not found errors might occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Errors 265 Troubleshooting - HP Photosmart C4340 | User Guide - Page 269
solution does not solve the problem, continue trying the remaining solutions sure the power cord is firmly connected to the product and plugged into a power outlet. Press errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting - HP Photosmart C4340 | User Guide - Page 270
solve the problem, continue trying power cord is firmly connected to the product and plugged into a power errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer. Errors 267 Troubleshooting - HP Photosmart C4340 | User Guide - Page 271
not intended for use in this product • Print cartridges in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes - HP Photosmart C4340 | User Guide - Page 272
next solution. Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung - HP Photosmart C4340 | User Guide - Page 273
strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region - HP Photosmart C4340 | User Guide - Page 274
and keep them aside carefully. 5. Close the print cartridge door. 6. Disconnect the power cord from the product and wait for 60 seconds. 7. Reconnect the power cord to the product. 8. Turn on the product by pressing the On button. 9. Open the print cartridge door. Errors 271 Troubleshooting - HP Photosmart C4340 | User Guide - Page 275
in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have completed all of the steps - HP Photosmart C4340 | User Guide - Page 276
on the print cartridge were not touching the contacts in the print carriage. If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. Errors 273 Troubleshooting - HP Photosmart C4340 | User Guide - Page 277
291 • "Shop for ink supplies" on page 107 Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. Solution 5: Print cartridge might be defective Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose - HP Photosmart C4340 | User Guide - Page 278
cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge before installing) 3 Ink nozzles under tape Errors 275 Troubleshooting - HP Photosmart C4340 | User Guide - Page 279
" on page 93 Cause: The product detected that a non-HP print cartridge was installed. Printing in ink-backup mode Solution: If you receive the ink-backup mode message and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been 276 Troubleshooting - HP Photosmart C4340 | User Guide - Page 280
reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the - HP Photosmart C4340 | User Guide - Page 281
Clean the print cartridges" on page 100 Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted - HP Photosmart C4340 | User Guide - Page 282
the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. Errors 279 Troubleshooting - HP Photosmart C4340 | User Guide - Page 283
with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print - HP Photosmart C4340 | User Guide - Page 284
Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service Errors 281 Troubleshooting - HP Photosmart C4340 | User Guide - Page 285
steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: The print cartridges were not intended for use in this product. Print - HP Photosmart C4340 | User Guide - Page 286
cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge before installing) 3 Ink nozzles under tape Errors 283 Troubleshooting - HP Photosmart C4340 | User Guide - Page 287
the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might - HP Photosmart C4340 | User Guide - Page 288
cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. Troubleshooting 1 Tri-color print cartridge 2 Black print cartridge Errors - HP Photosmart C4340 | User Guide - Page 289
the print cartridge door. 10. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 11. Open the print cartridge door and - HP Photosmart C4340 | User Guide - Page 290
cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge before installing) 3 Ink nozzles under tape Errors 287 Troubleshooting - HP Photosmart C4340 | User Guide - Page 291
not solve the issue, try the next solution. Solution 3: Replace the print cartridge Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. 288 Troubleshooting - HP Photosmart C4340 | User Guide - Page 292
, see: "Replace the print cartridges" on page 93 Cause: The original HP ink in the indicated print cartridges has been depleted. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country - HP Photosmart C4340 | User Guide - Page 293
Chapter 14 290 Troubleshooting Troubleshooting - HP Photosmart C4340 | User Guide - Page 294
topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for shipment • Pack the HP All-in-One Warranty For more - HP Photosmart C4340 | User Guide - Page 295
and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP support Software - HP Photosmart C4340 | User Guide - Page 296
any new hardware or software to your computer at HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One - HP Photosmart C4340 | User Guide - Page 297
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP All-in-One" on page 295. HP Korea customer support 294 HP warranty and support HP warranty and support - HP Photosmart C4340 | User Guide - Page 298
the power cord and then manually slide the print carriage to the right to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the product unless the HP customer support call agent instructs - HP Photosmart C4340 | User Guide - Page 299
service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your name, address, and a phone number where you can be reached during the day. 296 HP warranty and support HP warranty and support - HP Photosmart C4340 | User Guide - Page 300
HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support Photo paper (252 gsm) 4 x 6 inch (10 x 15 cm) 67 lb. Bond Photo paper - HP Photosmart C4340 | User Guide - Page 301
Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Up to 1200 x 1200 rendered dpi black when printing from - HP Photosmart C4340 | User Guide - Page 302
and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Energy Consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has - HP Photosmart C4340 | User Guide - Page 303
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Photosmart C4340 | User Guide - Page 304
in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • Toxic and hazardous substance table • Declaration of conformity (European Economic Area) • HP Photosmart C4340 All-in-One series declaration of conformity Regulatory model identification number For - HP Photosmart C4340 | User Guide - Page 305
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device - HP Photosmart C4340 | User Guide - Page 306
telephone company. An FCC compliant telephone cord and modular plug is provided with your number is called. Too many devices on one line might result in failure to ring in response service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual - HP Photosmart C4340 | User Guide - Page 307
imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in - HP Photosmart C4340 | User Guide - Page 308
Company if additional product support is necessary. This equipment dialing. In the unlikely event of problems with loop disconnect dialing, it HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP HP device must be connected to Telecommunication Network through a line cord - HP Photosmart C4340 | User Guide - Page 309
power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide - HP Photosmart C4340 | User Guide - Page 310
Technical information HP Photosmart C4340 All-in-One series declaration of conformity Regulatory notices 307 - HP Photosmart C4340 | User Guide - Page 311
Technical information Chapter 16 308 Technical information - HP Photosmart C4340 | User Guide - Page 312
lost 267 computer modem, set up with fax 195 confirmation reports, fax 85 connection problems device not found 265 fax 166, 173, 175, 182, 188 HP All-in-One will not turn on 110 connection types supported printer sharing 15 contrast, fax 24 control panel buttons 6, enter text and symbols 8 copies - HP Photosmart C4340 | User Guide - Page 313
All-inOne 151 streaks on the back of paper 135 ink cartridges HP ink depleted 289 ink levels, check 92 ink supplies purchase 107 ink, removing ink from skin and clothing 98 ink-backup mode 98 install software, troubleshoot 109 Internet, fax using 84, 209 invalid file name 255 IP phone 84, 209 iron - HP Photosmart C4340 | User Guide - Page 314
support 292 phone support period period for support 293 photo paper load 33 specifications 297 photos borderless 64 e-mail 66 edit 66 edit scanned 76 ink sprays 151 missing 255 photo print cartridge 96 print borderless 48 print from DPOF file 65 print on photo paper 49 send using HP Photosmart - HP Photosmart C4340 | User Guide - Page 315
44 reduce/enlarge 45 resizing options 45 resolution 44 saturation 45 speed 44 printer sharing Mac 15 Windows 15 printing with one ink cartridge 98 Printing Shortcuts tab 46 problems copy 156 error messages 211 print 138 scan 161 pulse dial 18 Q quality print 44 quality button 7 quality, copy 69 - HP Photosmart C4340 | User Guide - Page 316
print quality 121 Readme file 109 setup 109 USB cable 112 troubleshooting copy 156 error messages 211 memory card 151 print 138 scan 161 two-sided prints 52, 53 U uninstall software 118 USB cable communication lost 267 USB cable installation 112 V voice mail, set up with fax 19, 195 volume, adjust - HP Photosmart C4340 | User Guide - Page 317
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HP Photosmart C4340 All-in-One series
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