HP Photosmart Premium TouchSmart Web Printer - C309 User Guide
HP Photosmart Premium TouchSmart Web Printer - C309 Manual
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- HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 1
HP Photosmart Premium Web C309 series Windows Help - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 2
HP Photosmart Premium Web C309 series - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 3
- HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 4
Contents Contents 1 HP Photosmart Premium Web C309 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...7 Status Dashboard icons...7 TouchSmart Web Manager...8 3 How do I?...11 5 Print Print documents...21 Print photos...22 Print on specialty media...30 Print a - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 5
Contents 13 Solve a problem HP support...103 Setup troubleshooting...104 Print troubleshooting...110 Memory card troubleshooting 115 Scan troubleshooting...118 Copy troubleshooting...119 Fax troubleshooting...120 Errors...137 15 Technical information Notice...185 Cartridge chip information...185 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 6
1 HP Photosmart Premium Web C309 series Help For information about the HP Photosmart, see: • "Get to know the HP Photosmart" on page 5 • "How do I?" on page 11 • "Print" on page 21 • "Scan" on page 37 • "Copy" on page 43 • "Reprint photos" on page 49 • "Fax" on page 51 • "Save photos" on page 73 • " - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 7
Chapter 1 HP Photosmart Premium Web C309 series Help 4 HP Photosmart Premium Web C309 series Help - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 8
2 Lid Backing 3 Glass 4 Color graphics display (also referred to as the display) 5 Photo tray 6 Paper-width guide for the photo tray 7 Paper tray extender (also referred to as the tray extender) 8 Paper-width guide for the main tray 9 Main tray (also referred to as the input tray) 10 Output tray 11 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 9
Chapter 2 • Top and rear views of the printer 17 Printhead assembly 18 Cartridge access area 19 Model number location 20 Rear USB port 21 Ethernet port 22 Power connection (Use only with the power adapter supplied by HP.) 23 1-LINE (fax) and 2-EXT (phone) ports 24 Two-sided printing accessory Get - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 10
Control panel features Figure 2-1 Control panel features Get to know the HP Photosmart 1 Display: The touch screen display shows menus, photos, and messages. You can flick horizontally or vertically to scroll through the photos and menu options. 2 Home: Returns to the Homescreen (the default - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 11
Chapter 2 To open the Status Dashboard ▲ Touch the Status Dashboard icon in the top-right corner of the Home Screen. Get to know the HP Photosmart Icon Purpose Shows the estimated ink level in all the ink cartridges. Displays a warning symbol if the ink level is less than the minimum expected ink - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 12
in the top-left corner of the Home screen. NOTE: You can also touch the Get More App on the Home screen. b. Touch Arrange. c. Touch Manual. d. Touch and drag a App to move it around. 3. View the animation for this topic. Get to know the HP Photosmart TouchSmart Web Manager 9 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 13
Chapter 2 Get to know the HP Photosmart 10 Get to know the HP Photosmart - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 14
3 How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • "Print photos from a memory card or USB • "Scan to a computer" on page 37 storage device" on page 23 • "Scan to a memory card or USB storage • "Print on specialty media" - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 15
Chapter 3 How do I? 12 How do I? - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 16
papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs. This section contains the following topics: • "Recommended papers for photo printing" on - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 17
Chapter 4 NOTE: At this time, some portions of the HP Web site are available in English only. Paper basics Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 18
. Load media 1. Do one of the following: Load 10 x 15 cm (4 x 6 inch) paper a. Raise photo tray lid. Raise photo tray lid and slide paper-width guide outwards. Load media 15 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 19
stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. 16 Paper basics - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 20
Paper basics Load A4 or 8.5 x 11 inch paper a. Pull out the main input tray. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load paper. Insert stack of paper into main input tray with short edge forward and print - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 21
envelopes a. Pull out the main input tray. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load up. Slide stack of envelopes forward until it stops. Slide paper-width guide inward against stack of envelopes until it stops. Push in main input tray. 2. View - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 22
Paper basics Related topics "Information on paper" on page 19 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 23
Chapter 4 Paper basics 20 Paper basics - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 24
for printing" on page 14 Print documents Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 25
up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 2. Slide the paper-width guide inward until it stops at the edge of the paper. 3. On the File menu in your software application, click Print. 4. Make sure the product is - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 26
, such as Best, from the Print Quality drop-down list. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 27
Chapter 5 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 28
b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 29
Chapter 5 d. Change page layout. Touch Print to preview print job. Touch Settings to change print settings. Touch Layout. Touch 8.5x11. e. Print photo. Touch Print. Print multiple photos on full-size paper a. Load paper. Load full-size paper in the main input tray. b. Insert memory device. Print - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 30
Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 31
Chapter 5 Related topics • "Recommended papers for photo printing" on page 13 • "Edit photos before printing" on page 34 • "Stop the current job" on page 183 Print photos using Snapfish 1. Do one of the following: Print single photo on small-size paper a. Set up Internet connection. Make sure that - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 32
c. Log in to Snapfish. Touch Photo on the Home screen. Touch View & Print. Touch Snapfish. Log in using the keypad and touch Done. d. Select photo. Select album. Touch photo you want to print. Touch photo to select it. Touch up arrow to increase number of copies. e. Change page layout. Touch Print - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 33
Features area, select the Mirror Image check box. 9. Click OK, and then click Print or OK in the Print dialog box. NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper tray one sheet at a time. To print on transparencies 1. Load the transparency into the paper tray - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 34
File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 35
setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 36
Print 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7. In the Print Quality drop-down list, select the appropriate print quality setting for your project. 8. Click the Resolution button to view the print resolution dpi for the paper - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 37
Chapter 5 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 38
Print Flick left or right to scroll through the photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch Crop. Touch Done. Photo fix a. Select photo. Touch View & Print. Select photo source. Flick left or right to scroll through the photos. Touch photo to select it. b. Edit photo. Touch - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 39
Chapter 5 Select desired option. Touch Done. 2. View the animation for this topic. Print 36 Print - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 40
6 Scan • "Scan to a computer" on page 37 • "Scan to a memory card or USB storage device" on page 38 • "Scan and reprint photos" on page 49 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Scan Scan - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 41
Chapter 6 c. Close lid. 2. Start scan. a. Touch Scan on the Home screen. The Choose Scan Destination menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. c. Select job shortcut you - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 42
Close lid. b. Insert memory device. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 43
Chapter 6 c. Start scan. Touch Scan on Home screen. The Choose Scan Destination menu appears. Touch Memory Card. The image to be scanned appears. If required, change the resolution of the image. Touch Scan to scan the image. Save a scan to USB drive a. Load original. Lift lid on product. Load - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 44
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 45
Chapter 6 Scan 42 Scan - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 46
7 Copy • "Copy text or mixed documents" on page 43 • "Copy photos (reprint)" on page 49 Copy text or mixed documents 1. Do one of the following: 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Load original print side down on right - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 47
Chapter 7 Close lid. c. Specify number of copies. Touch Copy on Home screen. The Copy menu appears. Touch right arrow key to set the number of copies. d. Start copy. Touch B&W or Color. 2-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 48
Load original print side down on right front corner of glass. Close lid. c. Specify 2-sided option. Touch Copy on Home screen. The Copy menu appears. Touch Settings. The Copy Settings menu appears. Touch 2-Sided. Touch On. d. Specify number of copies. Touch right arrow key to set the number of - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 49
Chapter 7 To set the paper size from the display 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Paper Size. 4. Select the desired copy size. To set the paper type for copies 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 50
To change the copy quality from the display 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Quality. 4. Select the desired copy quality. To adjust the copy contrast from the display 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Edit. 3. Touch - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 51
Chapter 7 Copy 48 Copy - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 52
8 Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 53
Chapter 8 f. Touch Print to preview print job. g. Touch Print. 4. View the animation for this topic. Related topics "Stop the current job" on page 183 Reprint photos 50 Reprint photos - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 54
your phone system Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial- or parallel-type phone system. Fax Fax 51 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 55
information" on page 69 Recommended fax setup cases Look up the appropriate setup case in the table below based on your phone system. Stepby-step instructions are included for each case in the sections that follow. Fax 52 Fax - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 56
Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Recommended fax setup for parallel-type phone " on page 55 "Case D: Fax with a distinctive ring service on "Case D: Fax with a distinctive ring service on the same line" on page 56 the same line" - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 57
to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Photosmart. The DSL filter removes the digital - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 58
3. Connect the DSL filter cord to the telephone wall jack. NOTE: If you have other office equipment or services attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. From the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 59
another port for multiple purposes. If you have problems when connected to the fax/phone port of that came with your PBX phone system for instructions on how to turn off the call-waiting tone distinctive ring service on the same line If you subscribe to a distinctive ring service (through your - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 60
To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 61
Chapter 9 Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP Photosmart as described in this section. Figure 9-4 Back view of the HP Photosmart Fax 1 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 62
HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 63
Chapter 9 Case G: Fax line shared with computer dial-up modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected on this line, set up the HP Photosmart as described in this section. Since your computer dial-up - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 64
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 5. From the HP Photosmart touch screen display, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 65
Chapter 9 • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 9-8 Back view of the HP Photosmart Fax 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 66
the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 67
the following: a. Turn on the Auto Answer setting. b. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) c. Run a fax test. When the phone rings, your answering machine will answer - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 68
Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 69
the following: a. Turn on the Auto Answer setting. b. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) c. Run a fax test. When the phone rings, your answering machine will answer - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 70
HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 71
Chapter 9 • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 9-13 Back view of the HP Photosmart Fax 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 72
Fax 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. From the HP Photosmart touch screen display, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 73
Chapter 9 Send a fax To send a fax 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Fax c. Close lid. 2. Send fax. a. Touch Fax on Home screen. The Fax screen appears. b. Enter fax number. c. Touch B&W or Color. d. Touch Continue. 3. View - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 74
going to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the you hear the fax tones from the receiving fax machine. To send a fax manually from a phone 1. Dial the number using the keypad on the phone that is - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 75
you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP Photosmart (on the 2-EXT port) • On the same - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 76
10 Save photos • Save photos to your computer • Back up photos to a USB storage device • Save photos to Snapfish • Share photos using Snapfish Save photos to your computer To save photos 1. Insert memory device. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 77
Chapter 10 2. Save photos. ▲ Touch photo to select it and then touch Save. NOTE: If product is network-connected, a list of available computers appears. Select computer to which you want to transfer photos, and then continue to next step. 3. Follow Prompts. ▲ Follow onscreen prompts on computer to - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 78
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 79
Chapter 10 Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 80
4. Log in to Snapfish and upload photos. a. Log in using the keypad and touch OK. b. Touch Done. 5. View the animation for this topic. Related topics "Stop the current job" on page 183 Share photos using Snapfish To share photos using Snapfish 1. Set up Internet connection. ▲ Make sure that the HP - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 81
Chapter 10 Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 82
Related topics "Stop the current job" on page 183 Save photos Share photos using Snapfish 79 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 83
Chapter 10 Save photos 80 Save photos - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 84
has 8 contacts on the end. A phone connector has between 2 and 6 contacts. A desktop computer or laptop on the same network. NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps. To connect the HP Photosmart to the network 1. Connect Ethernet cable - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 85
Chapter 11 b. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart. c. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 2. Install software. 3. View the animation for this topic. Related topics "Install the software for - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 86
A wireless 802.11 network that includes a WPS-enabled wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. To - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 87
need the following: A wireless 802.11 network that includes a wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 88
4. Connect to wireless network. ▲ Select your network from the list of detected networks. 5. Follow prompts. 6. Install software. 7. View the animation for this topic. Related topics "Install the software for a network connection" on page 88 Wireless without a router (ad hoc connection) Use this - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 89
Chapter 11 NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs. To create a - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 90
i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window. To connect to a wireless ad hoc network 1. Touch Setup. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 91
, make sure you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network. NOTE: If your computer is configured to connect to a series of network - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 92
running on your computer. 2. Insert the installation CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart. If - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 93
• Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Check the documentation that came with the Bluetooth® adapter to see if it supports the Microsoft stack. • Widcomm stack: If you have an HP computer with - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 94
connection first. For more information, see the Setup Guide. However, if you do not want a USB you have Windows Vista or Windows XP with Service Pack 2 installed, the Bluetooth® drivers then select A Bluetooth Printer. 6. Follow the onscreen instructions to finish the installation. 7. Print as you - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 95
the HP Photosmart is 0000. 4. Send the print job from the Bluetooth device to the product. See the documentation for your Bluetooth device for specific instructions on starting a print job. Network setup 92 Network setup - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 96
process in a number of different ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 97
Properties dialog box, click the Features tab, and then click the Printer Services button. Related topics "Order ink supplies" on page 94 Order ink supplies . NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not supported in your country/region, contact a local - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 98
Maintain the HP Photosmart Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open the cartridge access door by lifting from the front-right of the product, until the door locks into place. Wait for print carriage to move to center of the product. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 99
Maintain the HP Photosmart Chapter 12 b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. c. Match color icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door. 96 Maintain the HP Photosmart - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 100
issues can occur for a variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart. If you are unhappy with the quality of your Print and evaluate a print quality report 97 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 101
Maintain the HP Photosmart Chapter 12 prints, you can print a print quality report to help you determine if the printing system is working properly. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Touch Setup. 3. Touch Tools. 4. Touch Print - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 102
issue, replace the cartridge corresponding to the streaked bar. NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, refer to the following steps. ◦ If line 11 on the diagnostic page reads - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 103
occurs right after a new cartridge is installed, the automatic device servicing routines may solve the problem in a day or so. Figure 12-6 Sample text area - the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 104
are some other things you can check: • Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 105
Maintain the HP Photosmart Chapter 12 102 Maintain the HP Photosmart - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 106
Solve a problem 13 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors HP support • HP support by phone • Additional - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 107
at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 108
problem product to your computer before the software installation screen prompted you to do so, you must follow these steps: Troubleshooting 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 109
sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 110
solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need outlet. Press the On button to turn on the product. Setup troubleshooting 107 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 111
sure that the respective connections are active and the product is turned on. Solve a problem For more information on setting up the product and connecting it to your computer, see the setup instructions guide that came with the product. Cause: The product and computer were not communicating with - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 112
Solve a problem The wrong measurements are showing in menus on the display Solution: Change the country/region setting. To set the country/region 1. the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then Setup troubleshooting 109 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 113
the software from www.hp.com/support. 7. Follow the onscreen instructions and the setup instructions that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Print troubleshooting Try the following solutions to - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 114
settings • Reset the product • Contact HP support for service Check cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 115
media" on page 15 Cause: The paper guides were not positioned correctly. Check product Try the If the first solution does not solve the problem, continue trying the remaining solutions until the and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 116
support. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: "Print and evaluate a print quality report" on page 97 Cause: The printhead needed to be cleaned. Print troubleshooting - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 117
Solve a problem Chapter 13 Check the print settings Solution: Try the following: set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 118
still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Memory card troubleshooting Use this - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 119
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 120
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 121
select any photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is incorrectly cropped • Scanned image case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 122
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • lid. This can cause poor-quality scans. Copy troubleshooting Use this section to solve these copy problems: • Fit to Page is not working as expected - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 123
troubleshooting Use this section to solve the following fax problems: • Things to try first • The product is having problems sending and receiving faxes • The product is having problems sending a manual properly for faxing, based on the equipment and services you have on the same phone line as the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 124
problem problems faxing, check the problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 7. After you pick up the fax report from the HP Photosmart, touch OK. If necessary, resolve any problems fix the problem. For the problem persists, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 125
Error Correction Mode. 5. Touch Off or On. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution 3: Change the fax speed Solution: Change the fax speed setting. To set the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 126
was either too slow or too fast. The product is having problems sending and receiving faxes Try the following solutions to resolve the issue do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this troubleshooting 123 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 127
support manual faxing. If this did not solve the issue, try the next solution. Solution 2: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 128
such as Standard. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Make sure the glass is clean Solution: If you are sending a fax from the does not solve the problem, continue trying the remaining solutions until the issue is resolved. Fax troubleshooting 125 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 129
Solve a problem Chapter 13 • Solution 1: Send the fax in black and white • Solution 2: Lower the fax resolution • Solution 3: Increase the fax speed Solution the Home Screen. 2. Touch the Fax icon. 3. Touch Settings. 4. Touch Fax Speed. 5. Select one of the following settings. 126 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 130
likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • answer faxes manually Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 131
phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines. If this did not solve the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 132
cartridge door is closed. If not, close the print cartridge door, as shown below: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you You were not using a proper power outlet for the product. Fax troubleshooting 129 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 133
on setting up the product, see the Setup Guide that came with the product. • The product If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how receive a fax successfully, there might not be a problem. • If you are running the test from the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 134
problem you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support can cause faxing problems. (A splitter is problem. After you resolve any problems found, run - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 135
Solve a problem Chapter 13 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. 132 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 136
Solve a problem 1 Telephone wall jack 2 Phone cord supplied in the box with the product • Check the connection between the telephone wall jack and the the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, Fax troubleshooting 133 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 137
reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter the kind of phone line you have (analog or digital), check with your service provider. The "Dial Tone Detection" test failed Solution: • Other equipment, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 138
phone line you have (analog or digital), check with your service provider. After you resolve any problems found, run the fax test again to make sure it passes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the product. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 139
314-320 321 322-324 (325-328 Error Correction Mode) 329-331 332-337 (338-342 Error Correction Mode) 343 344-348 136 Solve a problem Error definition One or more received pages might not be readable. There is a feature incompatibility with the sending fax machine. The telephone connection was lost - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 140
2. Touch the Fax icon. 3. Touch Settings. 4. Touch Error Correction Mode. 5. Touch Off or On. Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print. Errors This section contains the following categories of messages about your product - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 141
Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 142
problem Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: The photo paper - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 143
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 144
problem the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly read • Photos not found • File not found • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 145
files on the inserted memory card or attached storage device were damaged. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Print photos from the computer Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 146
Solve a problem Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 147
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 148
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 149
, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: There were two or more memory cards inserted into the product at the same time. Card is inserted incorrectly Solution: Turn the memory - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 150
the printed sheet to print on the back side. Cause: Transparencies and some other media require a drying time that is longer than normal. Solve a problem Paper upside down Solution: Load paper in the input tray print side down. Cause: Paper in the input tray was upside down. Paper orientation - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 151
Chapter 13 • Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 152
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 153
Solve a problem Chapter 13 If it appears that you are using the correct ink cartridges, solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 154
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support Solution 1: Install the ink cartridges correctly Solution: Make sure all - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 155
Solve a problem Chapter 13 4. Run your finger along the top of the ink cartridges cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 156
Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Errors 153 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 157
Solve a problem Chapter 13 Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 3: Clean the that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 154 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 158
Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 159
, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, support. For more information, see: "Cartridge warranty information" on page 97 Cause: The indicated ink cartridges were defective. If this did not solve the issue, try the next solution. 156 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 160
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 161
slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 158 Solve - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 162
the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away the tab on the ink cartridge to release it from the slot. Solve a problem 8. Press the ink cartridge back down into place. The tab should make - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 163
Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and then cartridges Try the following - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 164
Solve a problem 3. Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of its slot. Place the ink - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 165
you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8. Using the colored shaped icons for help, slide the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 166
, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 167
Solve a problem Chapter 13 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a . NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 168
. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 169
Solve a problem Chapter 13 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 166 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 170
Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 171
Solve a problem Chapter 13 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 168 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 172
you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 173
the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 174
and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. Solve a problem 5. Remove the printhead by lifting it straight up. Errors 171 - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 175
Solve a problem Chapter 13 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. 172 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 176
Solve a problem b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 177
you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 178
11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 179
click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the printhead. 6. try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Cause: The product was turned off - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 180
Solve a problem The print carriage moves to the center of the product. NOTE: Wait cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 181
Solve a problem Chapter 13 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 178 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 182
Solve a problem 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 183
Solve a problem Chapter 13 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 180 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 184
Solve a problem 9. Close the ink cartridge door, and check if the error message has gone not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 185
Solve a problem Chapter 13 182 Solve a problem - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 186
14 Stop the current job To stop a current job from the product ▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job 183 Stop the current job - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 187
Chapter 14 184 Stop the current job Stop the current job - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 188
of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 189
specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 190
Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet. * NOTE: For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper Brochure paper Cards and photos Size Letter: 8.5 x 11 inches - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 191
(varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by model - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 192
• Recycling program • HP inkjet supplies recycling program • Set the Energy Save Mode • Power consumption • Disposal of waste equipment by users in private households in the European Union • Chemical Substances • Battery disposal in the Netherlands • Battery disposal in Taiwan • Attention California - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 193
Chapter 15 www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 194
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 195
Chapter 15 Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Battery disposal in Taiwan Attention California users The battery - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 196
real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 197
Chapter 15 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • Regulatory model identification number • FCC statement • VCCI (Class B) compliance statement for users in Japan • Notice to users - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 198
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 199
Chapter 15 Notice to users in Korea Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 200
HP Photosmart Premium Web C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 201
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 202
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 203
Chapter 15 Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics: • Notice to users of the U.S. telephone network: FCC requirements • Notice to users of the Canadian - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 204
will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 205
Chapter 15 Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d' - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 206
. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer DTMF tone dialing and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to use this equipment only - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 207
Chapter 15 204 Technical information Technical information - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 208
120 voice mail, set up 59, 67 fax problems poor print quality 125 receiving 123, 125, 127 sending 123, 124, 125 slow transmission 125 static on phone line 129 things to try first 120 troubleshoot 120 file invalid name 142 supported formats 143 unreadable 142 firmware revision mismatch 138 fit - HP Photosmart Premium TouchSmart Web Printer - C309 | User Guide - Page 209
support 103 photo paper recommended types 13 specifications 186 photos missing 142 poor print quality fax 125 print diagnostic page 97 print quality report 97 quality, troubleshoot 125 specifications 187 troubleshooting 110 print quality report 97 printer found screen, Windows 89 printhead problems
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