HP Presario 8000 Compaq Presario Desktop Products Warranty & Support Guid - Page 4

When should I contact Compaq online service and support? For many common problems and requests, Compaq online service and support is your fastest link to up-to-date product information and expert assistance. Visit www.compaq.com/consumersupport to: • Download current software and drivers for your product. • Troubleshoot common printing problems. • Diagnose performance issues with your PC. • Find user manuals and documentation for your product. When should I contact Compaq phone service and support? When your problem cannot be solved through Compaq online service and support, qualified support specialists are available 24 hours a day via 1-800-OK-COMPAQ to provide expert assistance. Call Compaq Customer Care when: • You either do not have Internet access, or can not connect to the Internet to visit www.compaq.com/consumersupport • Your product Quick Help does not identify or help solve your problem. • There is obvious damage or a mechanical breakdown with your product rendering it inoperable. Note: Support options, availability, and hours vary by product, country/region, and language and are subject to change. For Caribbean http://clac.compaq.com/soporte/index.html Aruba: 800-8000 or 877-219-8671 Bahamas: 1-800-799-3477 Barbados: 1-800-796-9602 Jamaica: 1-800-799-3477 Trinidad: 1-800-799-3477 3rd Party Support 3rd Party Support is the new one-stop support solution for our home and home office customers within the U.S. If you have a support question about any aspect of your computer, peripherals, software, Internet connection, computer games etc. just call us at (1) 208-333-3897. Even if your question is about a product or service not provided by Compaq, for a small fee*, we will do our best to get you up and running again. Terms and conditions: 3rd Party Support will provide all commercially reasonable efforts to resolve customer issues not covered by the existing warranty. The cost to the customer is $30.00* per incident. To contact 3rd Party Support use the customer support number at (1) 208-333-3897 and select 3rd Party support or tell your technical adviser. * Prices are subject to change without notice. Compaq Out-of-Warranty Support Options Compaq online service and support Compaq online service and support is available at www.compaq.com/consumersupport to all Compaq customers for the life of their Compaq products. It is always open and is your fastest source for up-to-date product information and expert assistance. Phone support Even after your warranty has ended, Compaq can still provide you with service and support options. • For Visa and MasterCard holders in the United States or calls from Canada, please call (800) OK-COMPAQ. The fee is U.S. $30* per call, charged to your Visa or MasterCard. *Prices are subject to change without notice and may vary based on your product. Recycle - HP/Compaq Planet Partners Compaq is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle Obtaining a Warranty Upgrade Protect your investment! Upgrade your standard factory warranty for up to three years with the Care Pack. Service coverage begins on product purchase date and you must purchase the pack within the first year after product purchase. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to Customer Care. For more information visit www.hp.com/go/hpsupportpack or call 1-888-999-4747. 4