HP Presario 8000 Compaq Presario Desktop Products Warranty and Support Guide - Page 7

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Technical Support Hardware Free Hardware technical support is available for a period of one year from the date of purchase. After the first year, hardware technical support will be available for a fee (see "Obtaining Technical Support After My Technical Support Period Expires"). Software Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by HP on the Compaq branded product or that was included with the Compaq branded product at the time of your purchase or lease of the product. Technical support for software is available for the first year from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the first year, technical support for software that was either preinstalled by HP on the Compaq branded product or included with the Compaq branded product at the time of your purchase or lease of the product is available for a fee. Obtaining Limited Warranty Service Express Parts Our Express Parts Program* is the fastest, most convenient way to get service on your PC! Your Compaq Presario was designed for easy access, which means that you can quickly and easily service your own PC. The Express Parts Program offers many benefits such as: Simple Removal of Parts: Most parts can easily be replaced by you with a screwdriver, some parts can be replaced without the use of a screwdriver. Faster Turnaround Time: If the part is in stock, HP will send it to you directly by courier. Repair at Your Convenience: A replacement part is shipped with detailed instructions directly to your home or office and you replace the part when it is convenient for you. A prepaid return air bill is included to make it easy for returning the defective part back to HP. If an HP Customer Support Specialist determines a hardware problem with your PC, and you are within the one-year Limited Warranty period, a replacement part will be shipped directly to you along with detailed instructions. To contact a Customer Support Specialist, go to www.compaq.com/athome/support/ in the U.S. or www.compaq.ca/english/support/ in Canada or call us at the applicable phone number for your country/region (see Contact Numbers chart within this document). *The Express Parts Program may not be available in your country/region.