HP Pro 2000 Maintenance & Service Guide: HP Pro 2000/2080 Business PC
HP Pro 2000 - Microtower PC Manual
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- HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 1
Maintenance & Service Guide HP Pro 2000 Business PCs HP Pro 2080 Business PCs - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 2
. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP Pro 2000 Business PCs HP Pro 2080 Business PCs First Edition (November 2009) Document Part Number: 597664-001 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 4
iv About This Book - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 5
Serviceability Features ...2 Front Panel Components ...3 Media Card Reader Components ...4 Rear Panel Components ...5 2 Installing and Customizing the Software ...6 Installing the Operating System ...6 Downloading Microsoft Windows Updates 6 Installing or Upgrading Device Drivers Setup-PC Health - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 6
...22 Cleaning the Mouse ...22 Service Considerations ...22 Power Supply Fan ...22 Tools and Software Requirements 22 Screws ...23 Cables and Connectors ...23 Hard Drives ...23 Lithium Coin Cell Battery 24 6 Removal and Replacement Procedures Microtower (MT) Chassis 25 Preparation for Disassembly - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 7
64 HP/Kensington MicroSaver Security Cable Lock 64 Padlock ...64 HP Business PC Security Lock 65 Hood Sensor ...67 HP Troubleshooting Without Diagnostics 77 Safety and Comfort ...77 Before You Call for Technical Support 77 Helpful Hints ...78 Solving General Problems ...80 Solving Power Problems - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 8
Flash Drive Problems 104 Solving Front Panel Component Problems 105 Solving Internet Access Problems ...106 Solving Software Problems ...108 Interpreting Power LED and Beep Codes 109 Resetting the Password Jumper ...110 Resetting the CMOS Jumper ...111 Contacting Customer Support ...112 Appendix - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 9
HP Pro Business PC features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. Figure 1-1 HP - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 10
Figure 1-2 HP Pro 2080 NOTE: The drive configuration shown above may be different than your computer model. Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 11
Front Panel Components Drive configuration may vary by model. Figure 1-3 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 12
Card Type 2 ● MicroDrive 7 MS PRO/MS PRO DUO ● Memory Stick (MS) ● Memory Stick Select ● Memory Stick PRO ● MagicGate Memory Stick (MG) ● Memory Stick Duo (MS Duo) Duo (MS PRO Duo) ● Memory Stick PRO- ● MagicGate Memory Duo ● Memory Stick PRO (MS PRO) HG Duo ● Memory Stick Micro - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 13
Rear Panel Components Figure 1-5 Rear Panel Components Table 1-3 Rear Panel Components 1 Mouse PS/2 connector 7 Keyboard PS/2 connector 2 VGA Monitor Connector 8 Serial connector 3 RJ-45 Network Connector 9 DVI Connector 4 Line-In Audio Connector (blue) 10 Universal Serial Bus (USB) Ports - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 14
or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional hardware or third-party - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 15
system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 16
, or embedded NIC, so that they cannot be used until they are unsecured. ● Enable or disable pre-boot messages. ● Enable or disable USB legacy support. Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 17
Computer Setup Utility screen: ● Main ● Advanced ● Boot ● Power ● PC Health ● Exit Use the arrow keys to select the appropriate heading, then press page 12 Power Computer Setup-Power on page 13 PC Health Computer Setup-PC Health on page 13 Exit Computer Setup-Exit on page 14 Computer Setup ( - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 18
Computer Setup-Main NOTE: Support for specific Computer Setup options may vary ● CPUID/PatchID (view only) ● Cache Size (view only) ● Memory Size (view only) ● Integrated MAC (view only) ● System BIOS (view only) ● Chassis Serial Number (view only) ● Asset Tag Number (press Enter to change) - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 19
10 seconds ● 15 seconds ● 30 seconds Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Allows you to select the primary display device: ● OnChip VGA ● PCI Slot ● PCIEx MAX DVMT Allocation Allows you to specify the DVMT - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 20
you to select a setting for the onboard serial port: ● Disabled ● 3F8/IRQ4 ● 2F8/IRQ3 ● 3E8/IRQ4 ● 2E8/IRQ3 Computer Setup-Boot NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup-Boot Option Description F9 Boot Menu F10 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 21
to Computer Setup. BIOS Write Protection Disables/enables BIOS upgrading. Computer Setup-Power NOTE: Support for specific Computer Setup waking up from S5 by PCI device. Disables/enables RTC (real-time clock) alarm. Computer Setup-PC Health NOTE: Support for specific Computer Setup options may - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 22
Table 3-6 Computer Setup-PC Health (continued) Option Description Current CPU Fan Speed (view only) Current System Fan Speed (view only) Computer Setup-Exit Table 3-7 Computer Setup-Exit Option Description - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 23
4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 24
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 25
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 26
Removing DIPs* from vinyl tray 2,000 V Removing DIPs* from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V Packing PCBs in foam-lined box 5,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 27
such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 28
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 29
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 30
source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 31
screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 32
and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery use the public collection system or return them to HP, their authorized partners, or their agents. 24 Chapter 5 Identifying - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 33
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 34
panel is facing up. Figure 6-1 Removing the Computer Access Panel To replace the access panel, reverse the removal steps. 26 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 35
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 25). 2. Remove the access panel (Access Panel on page 26). 3. Press outward on the three latches on the right side of the bezel (1), then rotate the right side of the bezel off the chassis (2) followed by the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 36
blank. If the blank needs to be replaced at a later date, you can order a replacement blank from HP. 3. To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of 4. Replace the front bezel. 28 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 37
with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode. For proper system operation, the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 38
two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode. 30 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 39
● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 40
when you turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 32 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 41
Expansion Cards The HP Pro 2000/2080 has two PCI expansion slots, one PCI Express x1 expansion slot, and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards. Figure 6-6 Expansion Slot Locations Table 6-2 Expansion Slot Locations Item - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 42
sure to remove the appropriate shield for the expansion card you are installing. Figure 6-8 Removing an Expansion Slot Cover 34 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 43
to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 6-9 Removing a PCI or PCI Express x1 Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 44
it in place with the screw that was previously removed. Figure 6-12 Securing the Expansion Cards and Slot Covers 36 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 45
disengaged when the access panel was removed. 14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 46
Speaker Power switch Front I/O audio Front I/O USB Primary hard drive Primary optical drive Second hard drive Second optical drive 38 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 47
Drives The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Front bezel - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 48
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP has provided extra drive standard screws. All other drives use M3 metric screws. The HP-supplied M3 metric guide screws (1) are black. The HPsupplied 6-32 standard screws Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 49
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-15 System Board Drive Connections Table 6-3 System Board Drive Connections No. System Board Connector System Board Label 1 SATA1 SATA1 2 SATA2 SATA2 3 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 50
drive cage (1), then slide the drive out of the front of the chassis (2). Figure 6-17 Removing the Optical Drive 42 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 51
NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-inch Drive Bay on page 43. Installing an Optical Drive into the 5.25-inch Drive Bay To install an optional 5.25-inch optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 25). - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 52
back of the drive. b. If you are removing a media card reader, disconnect the USB cable from the system board. 44 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 53
5. Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward and out of the bay (2). Figure 6-20 Removing a 3.5-inch Device (Media Card Reader Shown) Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch external drive bay on the front of the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 54
Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. 1. Prepare the computer for disassembly - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 55
3. Remove the two screws that secure the hard drive cage to the chassis. Figure 6-22 Removing the Hard Drive Cage Screws 4. Push down the latch on the side of the hard drive cage (1), then slide the hard drive cage away from the bottom of the chassis (2) as shown below. Figure 6-23 Releasing the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 56
5. Lift the hard drive cage out of the chassis. Figure 6-24 Removing the Hard Drive Cage 6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-25 Disconnecting the Hard Drive Cables 48 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 57
7. Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide the hard disk drive out of the hard drive cage (2). Figure 6-26 Removing the Hard Drive NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive on page 50. - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 58
40 for an illustration of the retainer screws location. Figure 6-27 Installing the Hard Drive in the Drive Cage 50 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 59
3. Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 6-28 Connecting the Hard Drive Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires. 4. Place the hard disk drive cage into the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 60
drive data cable to the dark blue SATA on the system board to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the next available (unpopulated access panel was removed. 52 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 61
Remove the screw (1) that secures the housing to the chassis, slide the housing up (2), and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, reverse the removal procedures. Front I/O and USB Panel Housing Assembly - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 62
upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/LED assembly, reverse the removal procedures. 54 Chapter 6 Removal and Replacement - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 63
System Fan 1. Prepare the computer for disassembly (Preparation for Disassembly on page 25). 2. Remove the access panel (Access Panel on page 26). 3. Lay the computer on its side with the rear facing toward you. 4. Disconnect the cable from the red/brown system board connector labeled CH_FAN1. 5. - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 64
from the processor and set it on its side to keep from contaminating the work area with thermal grease. 56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 65
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink to the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. When reinstalling an - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 66
ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Power Supply WARNING! Voltage is from the system board. 58 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 67
5. Remove the four screws that secure the power supply to the chassis. 6. Inside of the unit, press the power supply release latch on the chassis base, and then lift up the rear of the power supply to disengage it from the chassis. NOTE: System board appearance may vary. 7. Slide the power supply - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 68
the system board toward the front of the chassis, and then lift it up and out of the chassis. 60 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 69
a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files. Battery The battery that comes with your computer provides power to the real-time clock - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 70
passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that access panel. 62 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 71
computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2). 2. Insert the new battery and - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 72
Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6-31 Installing a Cable Lock Padlock Figure 6-32 Installing a Padlock 64 Chapter 6 Removal and Replacement Procedures - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 73
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-33 Securing the Cable to a Fixed Object 2. Thread the keyboard and mouse cables through the lock. Figure 6-34 Threading the Keyboard and Mouse Cables Installing a Security Lock 65 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 74
button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-36 Engaging the Lock 66 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 75
, then reboot the system. The system will enter the operating system successfully. If the error message persists, press the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 76
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 6-37 HP Chassis Security Kit Figure 6-38 Installing the HP Chassis Security Kit 68 Chapter 6 Removal and Replacement Procedures Microtower (MT) - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 77
the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector and Icon (1/8" miniphone) 1 23 Pin Signal - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 78
Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground Pin 1 (Tip) 2 (Ring) 3 ( - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 79
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Serial Interface - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 80
DVI Connector Connector and Icon Pin Signal 1 T.M.D.S. Data2- 2 T.M.D.S. Data2+ 3 T.M.D.S. Data2/4 Shield 4 T.M.D.S. Data4- 5 T.M.D.S. Data4+ 6 DDC Clock 7 DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 81
, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 + B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 PERST# 12 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 82
, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 WAKE# 12 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 83
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 84
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 85
, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 86
HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 87
an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 88
used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer can be disabled (or enabled) in Computer Setup. 80 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 89
General Problems (continued) There is no sound or sound volume is too low. Cause System volume may be set low or muted. Solution 1. Check the F10 BIOS The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 90
Table C-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications the power button harness. 5. Replace the power supply. 6. Replace the system board. 82 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 91
then replace the heatsink/fan assembly. 4. Contact an authorized reseller or service provider. 1. Check that the voltage selector, located on the rear connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives, - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 92
within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled in is Enabled in the Advanced menu. 84 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 93
the power button again. Solving Media Card Reader Problems Table C-4 Solving Media Card Reader Problems Media card will not work in a digital camera safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the lock tab located - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 94
Problems PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported are turning the PC on for the Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 95
common causes and solutions listed in the following table. Table C-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the and settings. Cannot enable integrated graphics after installing a PCI Express graphics card. Cause Solution On systems with - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 96
Problems third-party memory with HP memory. 4. Replace the drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. 88 Appendix C Troubleshooting - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 97
Solving Display Problems (continued) . Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 98
Solving Display Problems (continued) monitor's on-screen display menu. the graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display not appear correct. Cause The font you are using does not support that particular symbol. Solution Use the Character Map to locate and - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 99
see the common causes and solutions listed in the following table. Table C-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open the internal speaker. connected, or disconnect headphones or external speakers. Solving Audio Problems 91 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 100
C-7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. The correct printer drivers for the application printer driver. Make the proper network connections to the printer. Run printer self-test. 92 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 101
Table C-7 Solving Printer Problems (continued) Printer will not turn on. Cause The cables may not be connected properly. Solution Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause The correct printer driver for the application is not - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 102
The Num Lock key can be disabled (or enabled) in Computer Setup. Table C-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged the keyboard then restart the computer. 94 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 103
Table C-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need repair. the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. Solving Keyboard and Mouse Problems 95 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 104
new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer is plugged are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 96 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 105
Table C-10 Solving Hardware Installation Problems (continued) The computer emits one short beep isolate the faulty module. NOTE: DIMM2 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. The computer emits two short beeps then one long beep - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 106
the network cabling. Table C-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause supported from the S1, S3 and S4 states. It is not supported from the S5 state. Network driver driver or obtain the latest driver from the manufacturer's Web site. 98 Appendix C Troubleshooting - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 107
. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 108
Table C-11 Solving Network Problems (continued) Network controller stops working without apparent cause. NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. 100 Appendix C Troubleshooting Without - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 109
to reseat, install, or remove a DIMM. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. Table C-12 Solving Memory Problems System will not boot or does not function properly after installing - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 110
party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 111
Table C-13 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive to remove or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong or poor quality media type. Solution - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 112
listed in the following table. Table C-14 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Follow the procedures described in the "Replicating the Setup" section of the Service Reference Guide. The computer boots to DOS after making a bootable flash drive. Cause - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 113
in the following table. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 114
Table C-16 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 115
Table C-16 Solving Internet Access Problems (continued) Internet takes too long to download Web sites Manager area, click the Device Manager button. 5. Double-click Modems. 6. Double-click Agere Systems PCI-SV92PP Soft Modem. 7. On the General tab, click Diagnostics. 8. Click Query Modem. A " - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 116
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems all programs, and restart the computer. 108 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 117
Interpreting Power LED and Beep Codes This section covers the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 118
grounded metal object. 3. Remove the access panel. 4. Locate the BIOS password header and jumper labeled PSWD. NOTE: The password jumper is see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper. 6. - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 119
briefly touching a grounded metal object. See the Hardware Reference Guide for more information. 3. Remove the access panel. CAUTION: , see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the CMOS jumper from - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 120
to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 112 Appendix C Troubleshooting Without Diagnostics - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 121
D Specifications Table D-1 Specifications Desktop Dimensions Height 15.14 in 38.46 cm Width 7.27 in 18.46 cm Depth 16.36 in 41.55 cm Approximate Weight 16.66 lb 7.56 kg Temperature Range Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Relative Humidity - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 122
Table D-1 Specifications (continued) Typical (idle) For 115V/60Mhz For 230V/50Hz 250W PFC+ HV: 250W PFC+ HV ATX: 53.1W or 181.177 BTU/hr or 45.657Kg-cal/hr 49.8 W or 169.918 BTU/hr or 42.819Kg-cal/hr 300W PFC+ HV: 300W PFC+ HV: 55.1W or 188.001 BTU/hr or 47.376Kg-cal/hr 54.5W or 185.954 - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 123
discharge 17 keyboard cleaning 21 keyboard keys 22 CD-ROM or DVD problems 102 chassis security kit 68 cleaning computer 21 mouse 22 safety precautions 21 pin assignments 69 country power cord set requirements 76 Customer Support 77, 112 D disassembly preparation 25 drive connectors 41 drives - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 124
media card reader 44 optical drive 42 PCI card 35 PCI Express card 35 S safety and comfort HP Business PC Security Lock 65 HP Chassis Security Kit 68 padlock 64 serial connector 5 serial interface pin assignments 71 service considerations 22 serviceability features 2 software problems 108 servicing - HP Pro 2000 | Maintenance & Service Guide: HP Pro 2000/2080 Business PC - Page 125
tools, servicing 22 Torx T15 screwdriver 22 U USB pin assignments 69 USB ports front panel 3 rear panel 5 V ventilation, proper 20 voltage switch 5 W Wake-on-LAN feature 98 Index 117
Maintenance & Service Guide
HP Pro 2000 Business PCs
HP Pro 2080 Business PCs