HP ProBook 655 Maintenance and Service Guide
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- HP ProBook 655 | Maintenance and Service Guide - Page 1
HP ProBook 640 G2 Notebook PC HP ProBook 645 G2 Notebook PC HP ProBook 650 G2 Notebook PC HP ProBook 655 G2 Notebook PC Maintenance and Service Guide - HP ProBook 655 | Maintenance and Service Guide - Page 2
Product notice This guide describes features that separately purchased hardware, drivers and/or software to HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP ProBook 655 | Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ProBook 655 | Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ProBook 655 | Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ProBook 655 | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP ProBook 655 | Maintenance and Service Guide - Page 7
27 Mass storage devices ...29 Miscellaneous parts ...31 4 Removal and replacement procedures preliminary requirements 32 Tools required ...32 Service considerations ...32 Plastic parts ...32 Cables and connectors ...33 Drive handling ...33 Grounding guidelines ...34 Electrostatic discharge damage - HP ProBook 655 | Maintenance and Service Guide - Page 8
...48 Memory ...51 6 Removal and replacement procedures for Authorized Service Provider parts 54 Component replacement procedures ...54 Hinge cover ...55 ...80 Display assembly ...82 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 88 Using Computer Setup ...88 Starting Computer - HP ProBook 655 | Maintenance and Service Guide - Page 9
the boot order using the f9 prompt 101 TPM BIOS settings (select products only) ...101 Using HP Sure Start (select products only) ...102 10 Using HP PC Hardware Diagnostics (UEFI 103 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 103 11 Backup and recovery ...105 Creating recovery - HP ProBook 655 | Maintenance and Service Guide - Page 10
Using f11 recovery tools ...112 Using Windows operating system media (purchased separately 113 Using Windows Refresh or Windows Reset 113 Using HP Software Setup ...113 13 Backup and recovery in Windows 7 ...114 Creating recovery media and backups ...114 Guidelines ...114 Creating recovery media - HP ProBook 655 | Maintenance and Service Guide - Page 11
1 Product description Category Product Name Processors Chipset Graphics Panel Description HP 640 G2 Notebook PC HP 645 G2 Notebook PC HP 650 G2 Notebook PC HP 655 G2 Notebook PC HP 640 and HP 650 products: Intel Skylake Core i3-6100U Dual Core 2.3GHz SoC BGA Intel Skylake Core i5-6200U Dual Core - HP ProBook 655 | Maintenance and Service Guide - Page 12
(4096 MB x 2) 8192 MB Total System Memory (8192 MB x 1) 12288 MB Total System Memory (8192 MB + 4096 MB) 16384 MB Total System Memory (8192 MB x 2) Supports SATA3, 7mm, 2.5" HDDs: HDD 1TB 5400RPM 7mm SATA HDD 500GB 5400RPM 7mm Hybrid SATA 8GB NAND HDD 500GB 7200RPM 7mm FIPS SATA 8GB Opal2 HDD - HP ProBook 655 | Maintenance and Service Guide - Page 13
LTE/EVDO/HSPA+ w/GPS M.2 WWAN T77W595 LTE M.2 w/GPS WWAN Huawei Wrangler MU736 HSPA+ w/GPS M.2 SD Media Reader slot supports SD, SDHC, and SDXC. VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz Hot Plug / Unplug and auto detect DisplayPort 1.2 (1) USB Type C Charging Port (2) USB - HP ProBook 655 | Maintenance and Service Guide - Page 14
Power requirements Security Operating system 4 Chapter 1 Product description Description Headphone / Microphone (Combo jack) AC Port (4.5mm) Quest 2 dock support HP Advanced Keyboard Touchpad, Spill-resistant with drain Touchpad, Spill-resistant with drain, DuraKeys and backlit Dual Point, Spill - HP ProBook 655 | Maintenance and Service Guide - Page 15
Category Serviceability Description ● Win 8.1 64 High-End Emerging Markets ● Win 8.1 64 High-End Multi-Language ● Win 8.1 PRO 64 ● Win 10 Home 64 ● Win 10 Home 64 Single - HP ProBook 655 | Maintenance and Service Guide - Page 16
port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. Supports a wireless subscriber identity module (SIM) card. (4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack - HP ProBook 655 | Maintenance and Service Guide - Page 17
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the - HP ProBook 655 | Maintenance and Service Guide - Page 18
and writes to an optical disc. Green: The optical drive is in use. Off: The optical drive is off. Releases the optical drive disc tray. Supports optional smart cards. 8 Chapter 2 External component identification - HP ProBook 655 | Maintenance and Service Guide - Page 19
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. Display 9 - HP ProBook 655 | Maintenance and Service Guide - Page 20
Component Description 2. Select My PC, select the Specifications tab, and then select User Guides. Top TouchPad Component (1) (2) (3) (4) (5) (6) (7) Description Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. Left pointing stick button ( - HP ProBook 655 | Maintenance and Service Guide - Page 21
Lights Component (1) Power light (2) Microphone mute light (3) Num lock light (4) Wireless light (5) Mute light (6) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and - HP ProBook 655 | Maintenance and Service Guide - Page 22
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (3) Wireless button 12 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to - HP ProBook 655 | Maintenance and Service Guide - Page 23
Component (4) Volume mute button (select products only) Description A wireless network must be set up before a wireless connection is possible. Mutes and restores speaker sound. (5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. - HP ProBook 655 | Maintenance and Service Guide - Page 24
Special function keys NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) esc key fn key (3) Windows key (4) Embedded numeric keypad (5) Windows application key (6) num lock key Description Displays system information when pressed in combination with - HP ProBook 655 | Maintenance and Service Guide - Page 25
Component (1) (2) esc key fn key (3) Windows key (4) num lock key (5) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, - HP ProBook 655 | Maintenance and Service Guide - Page 26
Press fn+function key Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally - HP ProBook 655 | Maintenance and Service Guide - Page 27
Bottom Component (1) (2) Front Docking station support holes Vent Description Support an optional docking station. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It - HP ProBook 655 | Maintenance and Service Guide - Page 28
reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 18 Chapter 2 External component identification - HP ProBook 655 | Maintenance and Service Guide - Page 29
located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Rear 19 - HP ProBook 655 | Maintenance and Service Guide - Page 30
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard. 20 Chapter 2 External component identification - HP ProBook 655 | Maintenance and Service Guide - Page 31
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP ProBook 655 | Maintenance and Service Guide - Page 32
Item (1) Component Display NOTE: For spare part information, see Display assembly subcomponents on page 27. Spare part number 22 Chapter 3 Illustrated parts catalog - HP ProBook 655 | Maintenance and Service Guide - Page 33
Item Component Spare part number (2) Hinge covers For 14" products 840685-001 For 14" products with a touch screen 840686-001 For 15" products 840738-001 For 15" products with a touch screen 840739-001 (3) Keyboard NOTE: For a detailed list of country codes, see Keyboard on page 48. - HP ProBook 655 | Maintenance and Service Guide - Page 34
Item (12) (13) Component For 15" products with high-quality integrated graphics For 14" products with discrete graphics For 15" products with discrete graphics System board Discrete memory, Intel i5-6300U processor, and WWAN capability Discrete memory, Intel i5-6300U processor, WWAN capability, and - HP ProBook 655 | Maintenance and Service Guide - Page 35
Item Component UMA memory, Intel i7-6820HQ processor, and WWAN capability UMA memory, Intel i7-6820HQ processor, and WWAN capability, and Windows (14) Fingerprint reader board (includes cable) For 14" products For 15" products (15) Optical drive board (includes cable) (16) Speaker ( - HP ProBook 655 | Maintenance and Service Guide - Page 36
26) (27) Component Huawei Wrangler MU736 HSPA+ w/GPS M.2 Battery Optical drive NOTE: For spare part information, see Mass storage devices on page 29. Service door For 14" products For 15" products Spare part number 793516-001 801554-001 845169-001 845171-001 26 Chapter 3 Illustrated parts catalog - HP ProBook 655 | Maintenance and Service Guide - Page 37
Display assembly subcomponents Item Component (1) Bezel For 14" HP 640 products For 15" HP 650 products For 14" HP 645 products For 15" HP 655 products (2) Hinge cover Hinge cover for 14" products Hinge cover for 15" products Spare part number 840658-001 840726-001 841482-001 842333-001 - HP ProBook 655 | Maintenance and Service Guide - Page 38
Item (3) (4) (5) (6) (7) (8) (9) Component Hinge cover Hinge cover for 14" products with a touch screen Hinge cover for 15" products with a touch screen Panel Slim panel for 14" products Flat panel for 14" products Touch screen for 14" products (includes camera) Slim panel for 15" products Flat - HP ProBook 655 | Maintenance and Service Guide - Page 39
Mass storage devices Item Component (1) Solid-state drive 128GB M2 SATA-3 TLC 128GB SATA-3 TLC for use in Brazil 180GB M2 SATA-3 MLC 180GB M2 SATA-3 self-encrypting Opal2 180GB M2 SATA-3 self-encrypting OPAL2 MLC SSD 240GB 2280 M2 SATA-3 256GB M2 SATA-3 TLC 256GB SATA-3 TLC for use in Brazil - HP ProBook 655 | Maintenance and Service Guide - Page 40
Item Component 256GB M2 SATA-3 self-encrypting OPAL2 MLC 256GB M2 PCIe-3x4 NVMe 256GB PCIe-3x4 NVMe 512GB M2 SATA-3 TLC 512GB M2 SATA-3 self-encrypting OPAL2 MLC 512GB M2 PCIe-3x4 NVMe (2) Hard Drive Hardware Kit (3) Hard drive 500GB 7200RPM RAW 7mm 500GB 5400RPM SATA RAW HYB8G 7mm 1TB - HP ProBook 655 | Maintenance and Service Guide - Page 41
Miscellaneous parts Component AC adapter 90 W PFC ADPTR S-3P 4.5MM (select 15" products only) 65 W AC adapter nPFC S-3P 4.5MM 65 W AC adapter nPFC SMART 4.5mm EM 45 W AC adapter NPFC SMART RC 4.5mm NSLIM 45 W AC adapter NPFC SMART RC 4.5mm 2P Antenna Kit For 14" products For 15" products Bracket - HP ProBook 655 | Maintenance and Service Guide - Page 42
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP ProBook 655 | Maintenance and Service Guide - Page 43
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 33 - HP ProBook 655 | Maintenance and Service Guide - Page 44
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ProBook 655 | Maintenance and Service Guide - Page 45
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ProBook 655 | Maintenance and Service Guide - Page 46
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ProBook 655 | Maintenance and Service Guide - Page 47
complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts - HP ProBook 655 | Maintenance and Service Guide - Page 48
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service door (see Service door on page 37). Remove the battery: 1. Loosen 6 P1 captive screws (1). 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair - HP ProBook 655 | Maintenance and Service Guide - Page 49
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). Component replacement procedures 39 - HP ProBook 655 | Maintenance and Service Guide - Page 50
Remove the hard drive: 1. Loosen 4 P1 captive screws or remove 4 M 2.0x8L P1 screws (1). 2. Pull the plastic tab (2), and then remove the hard drive (3). 3. If it is necessary to disassemble the hard drive, remove the 4 screws (1), and then remove pull the tab (2) to remove the cover from the hard - HP ProBook 655 | Maintenance and Service Guide - Page 51
Reverse this procedure to reassemble and install the hard drive. Solid-state drive (select products only) Description Solid-state drive 128GB M2 SATA-3 TLC 128GB SATA-3 TLC for use in Brazil 180GB M2 SATA-3 MLC 180GB M2 SATA-3 self-encrypting Opal2 180GB M2 SATA-3 self-encrypting OPAL2 MLC SSD 240GB - HP ProBook 655 | Maintenance and Service Guide - Page 52
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). Remove the solid - HP ProBook 655 | Maintenance and Service Guide - Page 53
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid state - HP ProBook 655 | Maintenance and Service Guide - Page 54
2. Remove 1 M 2.0x 3L P1screw (2), and then remove the WWAN module. Reverse this procedure to install the WWAN module. WLAN module NOTE: The WLAN module spare part kit includes the cable. Description WLAN Broadcom Nami 43142 bgn 1x1 + BT 4 LE PCIe+USB NGFF 1630 MOW Realtek Shanks RTL8188EE bgn 1x1 - HP ProBook 655 | Maintenance and Service Guide - Page 55
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid state - HP ProBook 655 | Maintenance and Service Guide - Page 56
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see - HP ProBook 655 | Maintenance and Service Guide - Page 57
2. Remove the optical drive (2). Reverse this procedure to install the optical drive. Component replacement procedures 47 - HP ProBook 655 | Maintenance and Service Guide - Page 58
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) 48 Chapter 5 Removal and replacement procedures for Customer - HP ProBook 655 | Maintenance and Service Guide - Page 59
c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see Solid-state drive (select products only) on page 41). e. WWAN module (see WWAN module (select products only) on page 42). f. WLAN module (see WLAN module on page 44). g. Optical drive (see Optical drive on page 46). Remove the - HP ProBook 655 | Maintenance and Service Guide - Page 60
3. Gently insert a Torx screwdriver or other blunt tool into the keyboard release opening under the memory module, and then press gently on the back of the keyboard until the keyboard disengages from the computer. CAUTION: Press gently to avoid damaging the mylar on the back of the keyboard. 4. - HP ProBook 655 | Maintenance and Service Guide - Page 61
5. Remove the keyboard (8). Reverse this procedure to install the keyboard. Memory Description Memory 2GB PC3L 12800 1600MHz shared memory 4GB PC3L 12800 1600MHz shared memory 8GB PC3L 12800 1600MHz shared memory 4GB 2133MHz 1.2v DDR4 shared memory 8GB 2133MHz 1.2v DDR4 shared memory Spare part - HP ProBook 655 | Maintenance and Service Guide - Page 62
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see - HP ProBook 655 | Maintenance and Service Guide - Page 63
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. 1. Align the notched edge (1) of the memory module with the tab in the memory module slot. 2. With the memory module at a 45-degree angle from the surface of - HP ProBook 655 | Maintenance and Service Guide - Page 64
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP ProBook 655 | Maintenance and Service Guide - Page 65
the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid - HP ProBook 655 | Maintenance and Service Guide - Page 66
Reverse this procedure to replace the hinge covers. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 67
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state - HP ProBook 655 | Maintenance and Service Guide - Page 68
2. Remove the two M2x3L screws (1), the wo M2x1.5L 1 P0 screws (2), 1 M2.5x8L T8 screw (3), and 10 M2.6x6L T8 screws (8). Reverse this procedure to install the base enclosure. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 69
System board Description System board Discrete memory, Intel i5-6300U processor, and WWAN capability Discrete memory, Intel i5-6300U processor, WWAN capability, and Windows Discrete memory, Intel i7-6300U processor, and WWAN capability Discrete memory, Intel i7-6300U processor, WWAN capability, and - HP ProBook 655 | Maintenance and Service Guide - Page 70
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see - HP ProBook 655 | Maintenance and Service Guide - Page 71
3. Lift the system board (4), and then remove it (5). Reverse this procedure to install the system board. Fan and heat sink assembly Description Fan and heat sink assembly For 14" products with integrated graphics For 14" products with discrete graphics For 15" products with integrated graphics For - HP ProBook 655 | Maintenance and Service Guide - Page 72
door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39 Disconnect the cable (1) from the system board. 2. Loosen 4 Phillips captive screws (2). 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 73
3. Lift the fan and heat sink assembly (3) to remove it. Reverse this procedure to install the fan and heat sink assembly. Component replacement procedures 63 - HP ProBook 655 | Maintenance and Service Guide - Page 74
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state - HP ProBook 655 | Maintenance and Service Guide - Page 75
Reverse this procedure to install the optical drive board. Top cover and TouchPad NOTE: The top cover spare part kit includes the TouchPad. Description Top cover (includes TouchPad) Top cover for 14" products with a TouchPad Top cover for 14" products with a TouchPad Top cover for 14" products with - HP ProBook 655 | Maintenance and Service Guide - Page 76
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state - HP ProBook 655 | Maintenance and Service Guide - Page 77
2. Turn the computer over, and then disconnect the power button board cable (1), the speaker cable (2), and the fingerprint reader board cable (3). 3. Carefully disconnect the plastic clips (1) on the front edge, and then remove the top cover (1). Reverse this procedure to install the top cover. To - HP ProBook 655 | Maintenance and Service Guide - Page 78
2. Remove 4 Phillips screws (1), and then lift the TouchPad bracket (2) to remove it. RTC battery Description RTC battery Spare part number 651948-001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 79
battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid - HP ProBook 655 | Maintenance and Service Guide - Page 80
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state - HP ProBook 655 | Maintenance and Service Guide - Page 81
board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid - HP ProBook 655 | Maintenance and Service Guide - Page 82
cable Description Fingerprint reader For 14" products For 15" products Spare part number 840664-001 840735-001 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 83
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state - HP ProBook 655 | Maintenance and Service Guide - Page 84
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state - HP ProBook 655 | Maintenance and Service Guide - Page 85
f. WLAN module (see WLAN module on page 44). g. Optical drive (see Optical drive on page 46). h. Keyboard (see Keyboard on page 48). i. Hinge covers (see Hinge cover on page 55). j. Base enclosure (see Base enclosure on page 57). k. System board (see System board on page 59). l. Fan/heat sink - HP ProBook 655 | Maintenance and Service Guide - Page 86
the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid - HP ProBook 655 | Maintenance and Service Guide - Page 87
Reverse this procedure to replace the panel. Component replacement procedures 77 - HP ProBook 655 | Maintenance and Service Guide - Page 88
the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid - HP ProBook 655 | Maintenance and Service Guide - Page 89
Reverse this procedure to replace the audio board. Component replacement procedures 79 - HP ProBook 655 | Maintenance and Service Guide - Page 90
the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid - HP ProBook 655 | Maintenance and Service Guide - Page 91
Reverse this procedure to replace the audio boardr. Component replacement procedures 81 - HP ProBook 655 | Maintenance and Service Guide - Page 92
camera) Display bezels For 14" HP 640 products For 14" HP 645 products For 15" HP 650 products For 15" HP 655 products Spare part number 840697 and then unplugging the AC adapter from the computer. 4. Remove the service door (see Service door on page 37). 5. Remove the battery (see Battery on page - HP ProBook 655 | Maintenance and Service Guide - Page 93
11. Optical drive (see Optical drive on page 46). 12. Keyboard (see Keyboard on page 48). 13. Hinge covers (see Hinge cover on page 55). 14. Base enclosure (see Base enclosure on page 57). 15. System board (see System board on page 59). 16. Fan/heat sink assembly (see Fan and heat sink assembly on - HP ProBook 655 | Maintenance and Service Guide - Page 94
b. Rotate the top of the display panel downward (1) onto the keyboard. c. Disconnect the cable from the connector (2), and then remove the panel (3). 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 95
5. If it is necessary to replace the hinge brackets, remove the M2.5x2.5L P1 screws from each side (1), and then remove the hinge brackets (2). 6. If it is necessary to replace the WLAN antenna cables, remove the 3 screws from each side (1), and then remove the WLAN antenna cables (2). Display - HP ProBook 655 | Maintenance and Service Guide - Page 96
-001. 9. If it is necessary to replace the microphone board: a. Disconnect the cable (1) from the microphone board. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ProBook 655 | Maintenance and Service Guide - Page 97
b. Detach the microphone board (2) from the display enclosure. The microphone board is available using spare part number 840691-001. Reverse these procedures to reassemble and install the display assembly components. Display assembly 87 - HP ProBook 655 | Maintenance and Service Guide - Page 98
mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● esc, and then follow the on-screen instructions. 88 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP ProBook 655 | Maintenance and Service Guide - Page 99
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP ProBook 655 | Maintenance and Service Guide - Page 100
in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ProBook 655 | Maintenance and Service Guide - Page 101
installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets - HP ProBook 655 | Maintenance and Service Guide - Page 102
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 92 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP ProBook 655 | Maintenance and Service Guide - Page 103
USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without instructions. Using Computer Setup 93 - HP ProBook 655 | Maintenance and Service Guide - Page 104
changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your the factory settings. 94 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8.1 - HP ProBook 655 | Maintenance and Service Guide - Page 105
, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Make the selection for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and - HP ProBook 655 | Maintenance and Service Guide - Page 106
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you , and then follow the on-screen instructions. 96 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8.1 - HP ProBook 655 | Maintenance and Service Guide - Page 107
Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select products only) 97 - HP ProBook 655 | Maintenance and Service Guide - Page 108
mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● esc, and then follow the on-screen instructions. 98 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 - HP ProBook 655 | Maintenance and Service Guide - Page 109
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP ProBook 655 | Maintenance and Service Guide - Page 110
, connect, or disconnect any device, cable, or cord. 1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant. 2. Make the selection for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ProBook 655 | Maintenance and Service Guide - Page 111
installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets - HP ProBook 655 | Maintenance and Service Guide - Page 112
Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 102 Chapter 9 Computer Setup (BIOS), TPM, and - HP ProBook 655 | Maintenance and Service Guide - Page 113
, click the Download link, and then select Run. Download any version of UEFI for a specific product 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 103 - HP ProBook 655 | Maintenance and Service Guide - Page 114
categories listed to find your product. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 104 Chapter 10 - HP ProBook 655 | Maintenance and Service Guide - Page 115
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and - HP ProBook 655 | Maintenance and Service Guide - Page 116
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP ProBook 655 | Maintenance and Service Guide - Page 117
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP ProBook 655 | Maintenance and Service Guide - Page 118
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP ProBook 655 | Maintenance and Service Guide - Page 119
a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards attached: ▲ Turn on or from which you want to boot. 4. Follow the on-screen instructions. Restore and recovery 109 - HP ProBook 655 | Maintenance and Service Guide - Page 120
only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 110 Chapter 11 Backup and - HP ProBook 655 | Maintenance and Service Guide - Page 121
instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: - HP ProBook 655 | Maintenance and Service Guide - Page 122
Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions . NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support HP programs and drivers that - HP ProBook 655 | Maintenance and Service Guide - Page 123
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating - HP ProBook 655 | Maintenance and Service Guide - Page 124
drive ● Create system restore points NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP recommends that you print the recovery - HP ProBook 655 | Maintenance and Service Guide - Page 125
the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP ProBook 655 | Maintenance and Service Guide - Page 126
use Windows Startup Repair to fix problems that might prevent Windows from starting instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support well as the drivers, software, and utilities from - HP ProBook 655 | Maintenance and Service Guide - Page 127
on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, select Start > Help and Support. Using removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at - HP ProBook 655 | Maintenance and Service Guide - Page 128
Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 118 Chapter 13 - HP ProBook 655 | Maintenance and Service Guide - Page 129
14 Specifications Computer specifications 15" products 14" products Dimensions Width 378 (14.88 in) 340 (13.39 in) Depth 257 (10.11 in) 237 (9.33 in) Height (front to back) 27.4 (1.07 in) 27 (1.06 in) Weight 5.1 or 5.37 lbs(depending on 4.3 or 4.57 lbs (depending configuration) on - HP ProBook 655 | Maintenance and Service Guide - Page 130
bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Solid-state drive specifications Dimensions Weight Height Width Interface type 128 GB 2280 M2 SATA-3 TLC* 180 GB 2280 - HP ProBook 655 | Maintenance and Service Guide - Page 131
; TRIM; DEVSLP *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Solid-state drive specifications 121 - HP ProBook 655 | Maintenance and Service Guide - Page 132
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ProBook 655 | Maintenance and Service Guide - Page 133
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set fittings (appliance coupler and wall - HP ProBook 655 | Maintenance and Service Guide - Page 134
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP ProBook 655 | Maintenance and Service Guide - Page 135
Hard Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. Legacy BIOS Steps Use the steps for older versions of BIOS. NOTE: If you already completed the steps in Current BIOS steps on - HP ProBook 655 | Maintenance and Service Guide - Page 136
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP ProBook 655 | Maintenance and Service Guide - Page 137
Hard Drive Tools. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 127 - HP ProBook 655 | Maintenance and Service Guide - Page 138
Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 131. Yes Stores system RTC battery backed-up CMOS This memory is not write - HP ProBook 655 | Maintenance and Service Guide - Page 139
more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No 802. available through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade - HP ProBook 655 | Maintenance and Service Guide - Page 140
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP ProBook 655 | Maintenance and Service Guide - Page 141
can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select - HP ProBook 655 | Maintenance and Service Guide - Page 142
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ProBook 655 | Maintenance and Service Guide - Page 143
83 spare part number 82 spare part numbers 83 docking product description 4 docking port, identifying 7 docking station support holes, identifying 17 drive light 18 Driver Recovery DVD, creating 114 using for restore 117 Dual-Mode DisplayPort, identifying 6 E embedded numeric keypad, identifying 14 - HP ProBook 655 | Maintenance and Service Guide - Page 144
HP PC Hardware Diagnostics (UEFI) using 103 HP Recovery Disc Creator, using 114 HP Recovery Manager correcting boot problems 109 starting 108 HP Recovery media creating 105 recovery 108 HP 14 Windows key 14, 15 L labels serial number 19 legacy support, USB 88, 93, 98 lights battery 18 caps lock 11 - HP ProBook 655 | Maintenance and Service Guide - Page 145
requirements 4 processors 1 product name 1 security 4 serviceability 5 solid-state drive 2 video 3 wireless 3 product name 1 product name and number, computer 19 R recover options 107 recovery 113 discs 106, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 106 system 107 USB flash - HP ProBook 655 | Maintenance and Service Guide - Page 146
, identifying 10 TouchPad zone identifying 10 TPM settings 91, 96, 101 U USB 3.0 charging (powered), identifying 6 USB 3.0 port 7 USB legacy support 88, 93, 98 USB ports, identifying 7 USB Type-C (charging) port, identifying 7 V vents, identifying 8, 17 video, product description 3 W warranty period
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HP ProBook 655 G2 Notebook PC
Maintenance and Service Guide