HP ProLiant 1200 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an
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- HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 1
ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide First Edition (October 1997) Document Part Number 149036-001 Spares Part Number 298015-001 Compaq Computer Corporation - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 2
and/or service mark of Compaq Computer Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide First Edition (October 1997) Document Part Number 149036 - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 3
Warnings and Precautions 2-4 Front Bezel...2-5 Feet...2-6 Left Side Access Panel 2-7 Top Cover ...2-8 Right Side Access Panel 2-9 Mass Storage ...2-10 Hot-Plug Drive Cage 2-11 CD-ROM Drive 2-12 Diskette Drive ...2-13 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 4
Diagrams ...2-14 System I/O Board Cage 2-16 I/O Fan ...2-17 Power Switch...2-18 Processor Cage Assembly 2-20 Processor Cage 2-20 Pentium II Adapter Board 2-22 Terminator Board 2-23 Processors ...2-24 Processor Power Module 2-26 Memory Expansion Board 2-28 Memory...2-29 Power Supply ...2-33 - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 5
3-59 Memory Fault Recovery Tracking 3-59 Remote Service Features 3-60 ROMPaq...3-61 Compaq Insight Manager 3-61 Features of Compaq Insight Management 3-61 Compaq Insight Management Software Architecture 3-62 Chapter 4 Connectors, Switches, and Jumpers Compaq ProLiant 1600 Processor Board - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 6
vi Contents Chapter 5 Physical and Operating Specifications System Unit ...5-2 Power Supply ...5-3 Compaq ProLiant 1600 5-3 Compaq ProLiant 1200 5-4 Dual Inline Memory Modules (DIMMs 5-4 1.44-MB Diskette Drive 5-5 16X CD-ROM Drive 5-6 Index - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 7
for the Compaq ProLiant 1600 and ProLiant 1200 Servers. s Chapter 5 - Physical and Operating Specifications Provides the physical and operating specifications for the Compaq ProLiant 1600 and ProLiant 1200 Servers. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 8
. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Technician Notes Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 9
, you must provide at least 12 inches (30.5 cm) of clearance at the front and back of the computer. IMPORTANT: Any indication of repair at the component level or modification of a printed wiring board may void any warranty. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 10
revision, and POST operations. Electronic Services Users can download drivers, patches, and Compaq service updates from the following sources: s Internet: Questions can be submitted to Compaq Technical Support staff using the electronic mail address: [email protected]. Compaq files can be accessed - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 11
Guides (MSGs) s Server reference guides Compaq SmartStart and Support Software CD Compaq SmartStart and Support Software CD is located in the Server Setup and Management pack and contains: s System Configuration Utility software s ROMPaq s Drivers Compaq Management CD Compaq Management CD is located - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 12
to this guide, the following information sources are available: s User Documentation s Compaq Service Quick Reference Guide s Service Training Guides s Compaq Service Advisories and Bulletins s Compaq QuickFind s Compaq Insight Manager Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 13
breakdown and a spares parts list for the Compaq ProLiant 1600 and ProLiant 1200 Servers. See Table 1-1 for the names of referenced spare parts. Mechanical Parts Exploded View 3 22 23 12 11 4 13 17 20 14 15 7 3 5 8 6 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 14
1-2 Illustrated Parts Catalog Figure 1-1. Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server Mechanical Parts System Components Exploded View 12 22 23 12 9 10 20 27 21 1600 29 30 25 8 19 17 24 24 16 18 26 21 28 1200 - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 15
1-3 Figure 1-2. Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server System Components Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 16
001 20 Processor Board, Dual SCSI, with Cage and Fan (ProLiant 1600 149089-001 only) 21 Memory Expansion Board 270183-001 22 System I/O Board, (PCI-P6), with cage (ProLiant 1200 only) 149039-001 23 System I/O Board, (PCI-P6), with cage (ProLiant 1600 only) 333570-001 24 Processor Power Module - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 17
1600 and ProLiant 1200 Servers Continued Item Description Spares Part # MEMORY 27 16-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 28 32-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 289746-001 281857-001 MASS STORAGE DEVICES 29 3-Mode 1.44-MB Diskette Drive 333562-001 30 16X CD - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 18
1-6 Illustrated Parts Catalog Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Continued Item Description Spares Part # OPTIONS (continued) 61 2.1-GB Hot-Pluggable Wide Ultra 1-inch Hard Drive 242603-001 * 62 2.1-GB Non-Hot-Pluggable Wide Ultra 1-inch Hard Drive 242604- - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 19
operate properly. To service Compaq ProLiant 1600 and ProLiant 1200 Servers, you might need the following: s Torx T-15 screwdriver s From the Compaq SmartStart and Support Software CD: t System Configuration Utility software t Drive Array Advanced Diagnostics software t Diagnostics software - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 20
area contains no operator serviceable parts. To reduce the server. 4. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the ProLiant 1600 and ProLiant 1200 Servers Setup and Installation Guide for instructions - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 21
. Heed all cautions and warnings throughout the installation instructions that came with the server. CAUTION: Electrostatic discharge can damage electronic components. Information" in this chapter, for more information. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 22
before removing the power supply from the server. s If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. CAUTION: The Compaq ProLiant Server must always be operated with the system unit cover on. Proper cooling will not be - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 23
in operation during a power failure. CAUTION: The ProLiant 1600 and ProLiant 1200 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 24
2-6 Removal and Replacement Procedures Front Bezel To remove the front bezel: 1. Unlock the front bezel keylock. 2. Open the front bezel. 3. Lift up the front bezel and pull it away from the chassis. Figure 2-1. Removing the Front Bezel Reverse steps 1 through 3 to replace the front bezel. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 25
the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Place the server on its left side. 4. Remove the T-15 screw from each foot . 5. Pivot each foot each foot snaps securely in its holders. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 26
Access Panel Remove the top cover to service the hot-plug drive cage, CD-ROM drive, power supply, and backplane board. To remove the left side access panel: WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. 1. Perform - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 27
thumbscrew attaching the top cover to the chassis . 4. Slide the top cover back and out . 5. Lift the top cover from the chassis. 2 1 Figure 2-4. Removing the Top Cover Reverse steps 1 through 5 to replace the top cover. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 28
. See page 2-7. 4. Remove the two T-15 screws securing the right side access panel to the front of the chassis. 5. Pull the right side access panel back and away from the chassis. Figure 2-5. Removing the Right Side Access Panel Reverse steps 1 through 5 to replace the right side access panel. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 29
Figure 2-6. Server Drive Positions Drive Position 0 1 2 3 4 5 6 Table 2-1 Description of Drive Bays Configuration Hot-Plug Drive Bay Hot-Plug Drive Bay Hot-Plug Drive Bay Media Slot Media Slot CD-ROM Drive Diskette Drive Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 30
all cables from the hot-plug drive cage. 5. Remove the four T-15 screws. 6. Slide the hot-plug drive cage out the front of the chassis. Figure 2-7. Removing the Hot-Plug Drive Cage CAUTION: Make sure that all power and signal cables to the hot-plug drive cage have been reseated properly. Reverse - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 31
the drive. 5. Disconnect the CD-ROM cable. 6. Slide the CD-ROM drive out the front of the chassis. 7. Disconnect the power cable. Figure 2-8. Removing the CD-ROM Drive Reverse steps 1 through 7 to replace the CD-ROM drive. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 32
2-2. 2. Remove the front bezel. See page 2-6. 3. Remove the top cover. See page 2-9. 4. Disconnect all cables from the diskette drive. 5. Remove the two T-15 screws and washers from the front of the drive. 6. Slide the diskette drive out the front of the chassis. Figure 2-9. Removing the Diskette - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 33
2-15 Cable Diagrams Figure 2-10. IDE CD-ROM Drive Cable Diagram Figure 2-11. Diskette Drive Cable Diagram Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 34
2-16 Removal and Replacement Procedures Figure 2-12. Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1600) Figure 2-13. Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1200) - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 35
back of the chassis . 1 2 3 Figure 2-14. Removing the System I/O Board Cage Reverse steps 1 through 7 to replace the system I/O board cage. Install any boards removed in step 4 onto the replacement system I/O board cage. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 36
cover. See page 2-9. 3. Loosen the single thumbscrew attaching the I/O fan to the chassis . 4. Tilt the top of the I/O fan forward and away from the chassis . 5. Disconnect the I/O fan cable and slide it out of the clip . 6. Lift the I/O fan away from the chassis. 1 2 3 Figure 2-15. Removing the - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 37
bezel. See page 2-6. 3. Remove the top cover. See page 2-9. 4. Remove the single T-15 screw . 5. Slide the power switch housing back and lift it out of the chassis . 2 3 1 Figure 2-16. Removing the Power Switch Housing Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 38
and Replacement Procedures 6. Unwind the power supply cables and LED cables from the strain-relief casing and disconnect them from the power switch. Power SCSI Activity Figure 2-17. Disconnecting the Power Switch Cables Reverse steps 1 through 6 to replace the power switch and cable assembly. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 39
Processor Cage Assembly The processor cage assembly contains the processor cage, processor board, Pentium II adapter board (ProLiant 1600 only), processor, processor power module, terminator board, memory expansion board, and memory. See Chapter 1, "Illustrated Parts Catalog," for the spares parts - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 40
2-22 Removal and Replacement Procedures 5. Pull the processor cage out through the back of the chassis. Figure 2-19. Removing the Processor Cage Reverse steps 1 through 5 to replace the processor cage. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 41
of the Pentium II adapter board. 4. Lift the Pentium II adapter board from the processor cage . 1 1 2 Figure 2-20. Removing the Pentium II Adapter Board Reverse steps 1 through 4 to replace the Pentium II adapter board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 42
is installed, a terminator board must be installed (Compaq ProLiant 1600 only). To remove the terminator board from the Compaq ProLiant 1600: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Lift up two levers on each end - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 43
. 5. Slide the processor from the Pentium II adapter board . 1 2 1 Figure 2-22. Removing the Processor from the Compaq ProLiant 1600 Server Reverse steps 1 through 5 to replace the Compaq ProLiant 1600 processor. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 44
2-26 Removal and Replacement Procedures Compaq ProLiant 1200 To remove the Compaq ProLiant 1200 processor: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Push in the latches on each side of the processor until you hear two - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 45
the processor power module from the Pentium II adapter board . 1 2 Figure 2-24. Removing the Processor Power Module from the Compaq ProLiant 1600 Server Reverse steps 1 through 5 to replace a processor power module in the Compaq ProLiant 1600 Server. The clips on the processor power module will - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 46
the processor power module from the processor board . 1 2 Figure 2-25. Removing the Processor Power Module from the Compaq ProLiant 1200 Server Reverse steps 1 through 5 to replace a processor power module in the Compaq ProLiant 1200 Server. The clips on the processor power module will snap into - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 47
the memory board . 4. Lift up the memory expansion board to unplug it from the processor board slot . 1 2 Figure 2-26. Removing the Memory Expansion Board Reverse steps 1 through 4 to replace the memory expansion board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 48
Memory Compaq ProLiant 1600 Servers ship standard with 64 megabytes of memory (two 32-MB DIMMs) installed on the processor board. Memory is expandable to 512 megabytes. Compaq ProLiant 1200 Servers ship standard with 32 megabytes of memory (two 16-MB DIMMs) installed on the memory board. Memory - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 49
. Open the cage door. 3. Locate the appropriate DIMM socket on the processor board or the memory expansion board. If necessary, remove the memory expansion board and place it on a non-conductive work surface. See page 2-29. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 50
module . 5. Pull the module from the board . 1 2 1 Figure 2-29. Removing a DIMM from the Processor Board (ProLiant 1600 only) 2 1 1 Figure 2-30. Removing a DIMM from the Memory Expansion Board Reverse steps 1 through 5 to replace the DIMM. The DIMM can be installed in only one way. Match - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 51
Bank 6 2 x 16 MB 2 x 32 MB Table 2-3 Examples of DIMM Upgrade Combinations - Compaq ProLiant 1200 Total Memory 32 MB 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB 256MB 256 MB 256 4 2 x 16 MB 2 x 64 MB 2 x 32 MB 2 x 64 MB Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 52
Remove the processor cage. See page 2-21. 4. (Compaq ProLiant 1600 only) Slide the hot-plug drive cage out slightly . 5. (Compaq ProLiant 1600 only) Remove the processor baffle by detaching the velcro holding it to the power supply. 6. (Compaq ProLiant 1600 only) Disconnect the power supply cable - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 53
the left side access panel. See page 2-8. 4. Remove the system I/O board cage. See page 2-17. 5. Remove the processor cage. See page 2-21. 6. Disconnect all cables from the backplane board 8 to replace the backplane board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 54
the hook-and-loop fastener strip. Place the battery and the hook-and-loop fastener strip as indicated in the following illustration. 6. Place the sticker included with your battery kit on the back of your server above the power connector. 7. Run the System Configuration utility to reconfigure the - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 55
s Utility Access s Power-On Self-Test (POST) s Diagnostics Software s Drive Array Advanced Diagnostics (DAAD) s Integrated Management Log s Rapid Recovery Services s Remote Service Features s ROMPaq s Compaq Insight Manager Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 56
Diagnostic Tools Utility Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including: s System Configuration Utility s Array Configuration Utility s Drive Array Advanced Diagnostics Utility s ROMPaq - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 57
versions of the utilities from the CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software and select Next. 3. Select the diskette you would like to create from the list and follow the instructions on the screen. s Run the - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 58
automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: s Keyboard s Power supply s System board s Memory s Memory expansion boards s Controllers s Diskette drives s Hard drives If POST finds - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 59
-ASR-2 Timer Failure 162-System Options Not Set None 2S System board failure. Configuration incorrect. Run Diagnostics. Replace failed assembly as indicated. Run the System Configuration Utility and correct. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 60
of Problem 163-Time & 2S Invalid time or date in Date Not Set configuration memory. 164-Memory 2S Configuration Size Error memory an ISA board. Incomplete System Configuration. Action Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 61
memory. A board was installed that has a different revision date. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. RAM failure. Run Diagnostics. Replace failed assembly as indicated. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 62
Problem 203-Memory None RAM failure. Address Error 205-Cache Memory Error None Cache memory error. 205-Option Cache Memory Set Incorrectly None 212-System Processor Failed/Mappe d out 213-Cache Size Error 1S None Memory module installed incorrectly. The speed of the memory is too slow, - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 63
run the System Configuration Utility to remove the processor from the .CFG file. Run Diagnostics. Replace failed assembly as indicated. Turn off the computer, then reconnect the keyboard. Replace the keyboard. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 64
in drive type. Action 1. A key is stuck. Try to free it. 2. Replace the keyboard. 1. Run Diagnostics. 2. Replace failed assembly as indicated. 1. Make sure the keyboard is attached. 2. Run Diagnostics to determine which is in error. 3. Replace the part indicated. Run the System Configuration - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 65
2S Installed coprocessor not configured. Run the System Configuration Utility and correct. Coprocessor or configuration error. 1. Run the System Configuration Utility and correct. 2. Replace the coprocessor. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 66
not failure installed or spinning. detected 1612-Primary 2S Primary power supply power supply has failed. failure 1613-Low None Real time clock System Battery system battery is running low on power. 1614- None Redundant fan failure detected 1701-SCSI None A test on the Fast - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 67
the internal connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 68
operation Disk Operation. without virtual mode DOS Driver memory services. Required. System halted. 1705-Locked None SCSI bus failure. SCSI Bus Detected. System halted. 1730-Fixed Disk None Fixed disk drive error. 0 does not support DMA Mode. 1731-Fixed Disk None Fixed disk drive - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 69
error. Run the System Configuration Utility and correct. Fixed disk drive error. Run the System Configuration Utility and correct. Fixed disk drive error. Run the System Configuration Utility and correct. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 70
16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please remove or reconfigure your ISA card. 1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility. 1767-Slot x Drive Array Option - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 71
3-17 Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 72
of Problem 1769-Slot x None SMART-2 Controller Drive Array - error. Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to re- enable logical drives. 1771-Primary None Internal and external Disk - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 73
data found on drives. Press F1 to discard the older data in the Array Accelerator and retain the newer data on the drives. External and internal SCSI drives are both configured to Port 1. Reconfigure drives. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 74
S=Short Probable Source of Problem 1777-Drive None Cooling fan failure, Array External internal temperature Drive alert or open side Subsystem Error panel. 1778-Drive None This message appears Array resuming whenever a controller Automatic reset or power cycle Data Recovery occurs - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 75
cables. 3. Replace defective cables. Reinstall the drives correctly as indicated. Press F1 to restart the computer with the drive array disabled. -OrPress F2 to use the drives as configured and lose all the data on them. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 76
1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2. -OrIf this message - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 77
connected, replace the drive. 3. If you do not want to replace the drives now, press F2. Run the System Configuration Utility and Diagnostics and correct. Run the System Configuration Utility and Diagnostics and correct. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 78
Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 79
the Array Accelerator board if batteries do not recharge within 36 power-on hours. Match the Array Accelerator to the correct drive array, or run the System Configuration Utility to clear the data in the Array Accelerator. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 80
Tools 1796-Drive Array - Array Accelerator Not Responding. Array Accelerator is temporarily disabled. None Array Accelerator is defective or has been removed. 1. Check that the Array Accelerator is properly seated. 2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 81
. Processor fan not installed or spinning. Action Enable Array Accelerator. Enable Array Accelerator. Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drive. Check fans. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 82
3-28 Diagnostic Tools (Run System Configuration Utility - F10 key) (RESUME - F1 KEY) None None A configuration error Press F10 to run System occurred during POST. Configuration Utility. As indicated to continue. Press the F1 key. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 83
. Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. You can create - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 84
, you must disable the power-on password by using the Password Disable switch on the system board. 7. When required by Diagnostics, install a loopback plug (Part Number 142054-001). 8. Run the latest version of Diagnostics. Primary Processor Test Error Codes The 100 series of Diagnostic error codes - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 85
-xx Speaker test failed. 116-xx Cache test failed. 1. Verify the speaker connection and retest. 2. Replace the speaker and retest. 3. Replace the system board and retest. Replace the system board and retest. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 86
modules, or the processor assembly. Table 3-3 Memory Test Error Codes Error Code Description 200-xx Invalid memory configuration. 201-xx 202-xx Memory machine ID test failed. Memory system ROM checksum failed. Recommended Action Reinsert memory modules in correct location and retest. The - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 87
and retest. 2. Replace the processor board and retest. 3. Replace the memory expansion board and retest. Invalid memory configuration-check Replace DIMMs. DIMM installation. DIMMs installed have 8K refresh. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 88
Replace the memory expansion board and retest. 215 Non-functioning DC-DC converter Replace the DC-DC converter for (processor power module). processor X. Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions. Corrective - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 89
the power to system board functions. Corrective action may require replacement of the video board or the system board assembly. Error Code Table 3-6 Video Display Unit Test Error Codes Description Recommended Action Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 90
512-xx 514-xx 516-xx Video controller test failed. Video memory test failed. The following steps apply to error codes 501-xx through failed. VGA board and retest. Video 40 x 25 mode test failed. 3. Replace the system Video 320 x 200 mode color set 0 test failed. board and retest. Video 320 x - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 91
or system board functions. Corrective action may require replacement of a monochrome video board or the system board assembly. Error Code Table 3-8 Monochrome Video Board Test Error Codes Description Recommended Action Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 92
xx 824-xx Video memory test failed. The following steps apply to error codes 802-xx Monochrome video text and 824-xx: mode 1. Replace monitor and retest. test failed. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4. Replace the system board and retest - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 93
the Serial/Parallel Interface board (if applicable) and retest. 3. Replace the system board and retest. Modem Communications Test Error Codes The 1200 series of Diagnostic and retest. 3. Replace the modem and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 94
with fixed disk drives, fixed disk drive controller boards, fixed disk drive cabling, and system board functions. Corrective action may require replacement of the fixed disk drive cables, fixed disk drive controller, fixed disk, or system board assembly. If your system uses a drive array controller - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 95
and retest. 3. Check the switch settings on the adapter board (if applicable). 4. Replace the tape adapter board (if applicable) and retest. 5. Replace the tape drive and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 96
2400 series of Diagnostic error codes identifies failures with the video board, monitor, or system board assembly. Corrective action may require replacement of the monitor, video board, or system board assembly. Error Code Table 3-13 Advanced VGA Board Test Error Codes Description Recommended - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 97
xx 2432-xx 2448-xx 2451-xx 2456-xx Video memory test failed. The following steps apply to error Video mode test failed. ECG/VGC 640 x 350 16-color set test failed. ECG/VGC 640 x 350 64-color test failed. ECG/VGC Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 98
3-44 Diagnostic Tools 2458-xx 2468-xx 2477-xx 2480-xx Advanced VGA Bit BLT Test Advanced VGA DAC Test Advanced VGA Data Path Test Advanced VGA DAC Test The following steps apply to error codes 2458-xx through 2480-xx: 1. Run Setup. 2. Replace the system board and retest. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 99
the 32-bit DualSpeed NetFlex-2/Token Ring Controller. Table 3-14 Compaq Network Interface Cards Test Error Codes Error Code Description Recommended , cabling, or other network components. 6. Replace the controller. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 100
SCSI disk drive SCSI Disk Erase tape test failed. signal and power cables and retest. SCSI Disk Random Read test failed. 3. Replace the SCSI controller and Media load/unload test failed. retest. 4. Replace the SCSI disk drive and retest. 5. Replace the system board and retest. SCSI/IDE CD - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 101
and retest. 3. Check the switch settings on the adapter board (if applicable). 4. Replace the SCSI controller (if applicable) and retest. 5. Replace the CD-ROM drive and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 102
6709-xx SCSI Disk Erase tape test failed. 6728-xx Media load/unload test failed. Recommended Action The following steps apply to error codes 6700-xx through 6799-xx: 1. Run the System Configuration Utility and verify the drive type. 2. Replace the SCSI Tape drive signal and power cables and retest - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 103
(Watch Dog Timer) Processor (8570 RAM) Processor (8570 RTC) Memory Memory Write/Read Memory Address Memory Refresh Alert For error codes 7000-11 through 7000-46, replace the Server Manager/R board and retest. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 104
78 and 7000-79 error codes, replace the Server Manager/R board battery. Pointing Device Interface Test Error Codes The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so forth) or the system board assembly. Corrective action may require replacement of - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 105
3-51 8601-xx Pointing Device Interface test failed. The following steps apply for the 8601-xx error codes: 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 106
Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system in the system and to offer a list of all detected problems. NOTE: Refer to the Drive Array Advanced Diagnostics User Guide for complete - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 107
starting the interactive portion of the utility, enter the following at the DOS prompt: DAAD filename where filename is the name of the file or report. Table 3-20 lists DAAD diagnostic messages in alphabetical order. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 108
board. Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board. Array accelerator board has been permanently disabled. It will remain disabled until it is reinitialized using the System Configuration Utility. Recommended Action Install - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 109
Accelerator status: Unrecognized status Possible data loss detected during power-up due to all batteries being below sufficient voltage level and no presence of the field. Obtain the latest version of DAAD. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 110
Continued Message Description Accelerator Valid data was found in posted status: Valid write memory at reinitialization. data found at reset Data will be flushed to disk. Accelerator Catastrophic problem with status: Warranty array accelerator board. Refer alert to other messages on - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 111
nonvolatile RAM contains a configuration signature that is zero. Old versions of the System Configuration Utility could cause this. System Configuration Utility to configure the controller and nonvolatile RAM. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 112
is used in this slot, LED indicators on front panel may not function properly. Controller is not configured. If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. DAAD examines each physical drive and looks for drives that - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 113
Intelligent Array Expansion System firmware is less than version 1.14. The controller returned an error from its internal Power-On Self Tests. Replace the controller as soon as possible. Replace the controller. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 114
Message followed by specific information about the error. Disable command Posted writes have been issued disabled by the issuing of the Accelerator Disable command. This occurred because of an operating system device driver. Drive (bay) X The 210-megabyte hard drive needs replacing (DAAD - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 115
this drive. Examine the graphical drive representation on DAAD to determine proper drive locations. Remove drive X and place it in drive position Y. Rearrange the drives according to the DAAD instructions. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 116
to read the RIS from this drive. The installed drive was not supplied by Compaq. The identify controller data from the array controller did not match with the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 117
array accelerator board until the drive rebuild completes. Allow sufficient time for the batteries to recharge (36 hours). If the batteries have not recharged after 36 hours, replace the array accelerator board. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 118
Turn the system off and attempt to reattach the cable onto the drive. If this does not work, replace the cable. When booting up the system, select the "F1 rebuild drive" option to rebuild the replaced drive. Check the fans and the operating environment. Check the fans and the operating environment. - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 119
. A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. Nothing needs to be done. Normal operations can occur. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 120
may be marked FAILED until corrected Mirror data miscompare Mirrored memory location errors No configuration for Accelerator Board Controller unable to communicate with one or more physical drives, probably because of a cabling problem. Logical drives may be in a FAILED state until the condition is - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 121
. This message displays if a drive is replaced in a fault tolerant logical volume. cable. If that does not work, the drive may need to be replaced. If the replacement was intentional, allow the drive to rebuild. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 122
by the Compaq Upgrade Utility. However, the firmware running is not present on all drives. This could be caused by the addition of new drives in the system. Recommended Action Replace the drive. Replace this drive. Replace this drive with a larger capacity drive. Normal operations should occur - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 123
threshold that has been violated. The drive may need to be replaced. Run the Compaq Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 124
nonvolatile RAM. Recommended Action Obtain the latest version of DAAD. Check the other error messages for an indication of the problem. Replace the drive with a Compaq supplied drive, or restore the drive's operating parameters. Check the diagnosis screen for other error messages. Run the System - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 125
error condition. s Critical--indicates a component failure. The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Multiple Ways of Viewing the Log You can view an event in the - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 126
serviceability tool available from Windows NT and Novell NetWare that delivers online-configuration capture and comparison to maximize server availability. It is delivered on the Compaq Management CD in the SmartStart package or is available on the Compaq web site. Refer to the Compaq Management CD - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 127
X) Uncorrectable Memory Error (System Memory) Uncorrectable Memory Error (Memory Module unknown) Processor Correctable error Threshold passed (Slot X, Socket X) Processor Uncorrectable internal error (Slot X, Socket X) Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 128
3-74 Diagnostic Tools EISA Bus Unrecoverable Host Bus Data Parity Error Unrecoverable Host Bus Address Parity Error EISA Expansion Bus Master Timeout (Slot X) EISA Expansion Bus Slave Timeout EISA Expansion Board Error (Slot X) EISA Expansion Bus Arbitration Error Continued - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 129
Power Subsystem Power Supply Failure Power Supply Inserted Power Supply Removed Power Supply Not Redundant System Configuration Battery Low Power Module Failure Power Modules Not Redundant AC Voltage Problem Power AC Overload Automatic Server Recovery System Lockup Operating System System Crash - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 130
s Memory Fault Recovery Tracking (with option upgrade kit) These are discussed in more detail on the Systems Reference Library CD (SRL). Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 131
remotely diagnose or reconfigure the server. If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 132
, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem. You can configure ASR-2 to restart the server into Compaq Utilities to diagnose the critical error, or to start the operating system to - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 133
Critical Error Log, or the Integrated Management Log depending on the server support. This information can be used to diagnose an operating system crash or server lock-up, while still allowing the server to be restarted. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 134
| Unattended server boots the Operating System ---Or--- Server boots the Compaq Utilities on the system partition on the hard drive If the server continues experiencing hardware/software errors and the number of ASR cycles exceed the specified number of recovery attempts, the server will log an - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 135
3-81 Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log and the ASR-2 feature restarts the server. When the system reinitializes, the system - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 136
the message. If no message is required, delete the # symbol. Use this to test the current pager settings. Press Enter to dial the pager run the Compaq Utilities. You automatically disable this option when you configure the software error recovery start option to Boot Operating System. When - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 137
Compaq Utilities, and dials out to the phone number provided in the Dial-Out string. The dial-out number will be tried five times. If it fails to connect after five attempts, the modem is put in auto-answer mode. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 138
to Enabled and make sure the Reset Boot option is set to Boot Compaq Utilities. Network protocol To use IPX network access, set Network Protocol to IPX. When the system restarts to the Compaq Utilities because of an ASR reset, it loads IPX network support. This enables remote access via NVT. To - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 139
for remote communications. You can remotely run Diagnostics software, Inspect Utility, or System Configuration Utility using a workstation running terminal emulation software, such as Compaq Insight Manager or PC Anywhere. Booting into the Operating System When you enable ASR-2 to restart into the - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 140
. During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2 to restart the operating system or Compaq Utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode (an option in the System Configuration Utility). This - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 141
the loading of Limit Reached Compaq Utilities. Battery Failing Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the system's nonvolatile RAM is imminent. Caution: The operating system has detected - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 142
3-88 Diagnostic Tools Error Detected On Boot Up Processor Prefailure The server detected an error during the Power-On Self-Test (POST). A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors . Continued - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 143
. Accompanying data indicates if an auto-shutdown Low sequence has been invoked or if the battery has been nearly depleted. ASR-2 detected by An ASR-2 activity has been detected and logged by the ROM system ROM. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 144
Date System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level 10/31/95 03 1 C 01 1 A 9/21/95 03 1 C 01 1 A The Revision History Table is stored in nonvolatile RAM and is accessed through Inspect Utility and Compaq Insight - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 145
. It decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 146
restart the server remotely from Compaq Insight Manager while the operating system is running. Allows the server to restart back to the operating system or restart to the system partition. Provides a complete system reset to all peripherals. If you select Boot to Compaq Utilities from Compaq Insight - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 147
assets on Compaq Deskpro computers. s Netelligent Management - Receives alarms from Netelligent devices. Full management of Netelligent devices is supported through integration with Compaq Netelligent Management Software. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 148
events (for example, the number of read operations performed on a disk drive) or monitoring the state of a critical function (such as whether or not the cooling fan is operating). Insight Desktop Agents operate on Compaq Deskpro computers monitoring functions that include temperature sensing - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 149
3-95 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 150
Board Components Reference Component Fan connector Memory expansion board slot Secondary processor board slot/terminator board slot SW1 - Core/Bus Ratio switch Primary processor board slot DIMM slots 1 - 4 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 151
7 6 Figure 4-2. Compaq ProLiant 1600 Processor Board External Connectors and LEDs Table 4-2 Compaq ProLiant 1600 Processor Board External Connectors and LEDs Reference Connector/LED Video connector AUI Ethernet connector RJ-45 connector NIC Active LED NIC Link LED NIC 10/100 Speed LED SCSI - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 152
located on the Compaq ProLiant 1600 processor board. Table 4-3 SW1 - Bus/Core Ratio Settings Bus/Core Ratio Switch 1 1 2 3 Bit 4 66/266 MHz OFF ON ON OFF 66/300 MHz OFF OFF ON OFF 66/333 MHz OFF ON OFF OFF Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 153
. 1 2 3 45 6 Figure 4-3. Compaq ProLiant 1200 Processor Board Components Table 4-4 Compaq ProLiant 1200 Processor Board Components Reference Component Fan connector Memory expansion board slot SW1 - Core/Bus Ratio switch Pentium II Processor Processor Power LED Processor Power Module - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 154
ProLiant 1200 Processor Board External Connectors and LEDs Reference Connector/LED Video connector AUI Ethernet connector RJ-45 connector NIC Active LED NIC Link LED NIC 10/100 Speed LED SCSI External Bus A connector Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 155
4-6 Connectors, Switches, and Jumpers SW1 - Bus/Core Ratio Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1200 processor board. Table 4-6 SW1 - Bus/Core Ratio Settings Bus/Core Ratio Switch 1 1 2 3 Bit 4 66/233 MHz OFF OFF OFF ON 66/266 MHz OFF ON - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 156
1 2 3 4 5 6 7 - 12 13 Component Parallel Adapter Cable I2O Connector Replacement Battery Connector Replacement Battery Jumper External Speaker Connector System Battery PCI/EISA Expansion Slots SW1 Configuration Switch Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 157
Rear Connectors See Table 4-8 for the names of the Compaq ProLiant 1600 and ProLiant 1200 expansion system board connectors. 1 3 2 4 Figure 4-6. Expansion System Board Connectors Table 4-8 Expansion System Board Connectors Reference 1 2 3 4 Component Parallel connector Serial A and B connectors - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 158
cannot change configuration information. Converts the unit to a rack configuration. System booting from the diskette drive is disabled. Clears passwords. Clears NVRAM. Default Default (Tower model) Default Default Default Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 159
Specifications This section provides operating and performance specifications for Compaq ProLiant 1600 and ProLiant 1200 Servers. s System Unit s Power Supply s Dual Inline Memory Modules s Diskette Drive s CD-ROM Drive Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 160
Operating Specifications System Unit Table 5-1 Compaq ProLiant 1600 and ProLiant 1200 System Unit Specifications Dimensions Height Depth Width Weight (no hard drive installed) Input Requirements Rated Input Voltage Rated Input Frequency Rated Input Current Temperature Range Operating Non-operating - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 161
5-3 Power Supply Compaq ProLiant 1600 Table 5-2 Compaq ProLiant 1600 Power Supply Specifications U.S. Input Specifications Nominal Line Voltage 115 VAC Range Input Line 90 VAC - 132 VAC Frequency Range 47Hz - 63Hz Power Factor .98 Input Current 6 A Inrush Current N/A Holdup Time - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 162
5-4 Physical and Operating Specifications Compaq ProLiant 1200 Table 5-3 Compaq ProLiant 1200 Power Supply Specifications U.S. Input Specifications Nominal Line Voltage 115 VAC Range Input Line 90-132 VAC Frequency Range 47-63 VAC Power Factor .98 Input Current 6 ARMS MAX Holdup - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 163
(high/low) 80/80 Access Times: Track-to-Track (high/low) 3 ms/6 ms Average (high/low) 169/94 ms Settling Time 15 ms Latency Average 100 ms Cylinders (high/low) 80/80 Read/Write Heads Two Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 164
Operating Specifications 16X CD-ROM Drive drive Table 5-6 16X CD-ROM Drive Specifications Applicable Disk Capacity Block Size Type Wave Length Divergence Angle Output Power Operating Conditions Temperature Humidity CD-ROM (Mode 1 and 2) CD-DA, CD-XA; Photo CD (single and multi-session) Mixed - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 165
ProLiant 1600 2-32 Diskette drive cable folding and routing diagram 2-14 removing and replacing 2-13 specifications 5-5 test error codes 3-22 Drive Array Advanced Diagnostics (DAAD) diagnostic messages 3-33 starting 3-32 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 166
server drive positions 2-10 spares part numbers 1-4 Mechanical parts, exploded view 1-1 Memory expansion board removing and replacing 2-28 spares part number 1-3 modules, spares part numbers 1-4 removing and replacing 2-30 specifications 5-4 test error codes 3-19 upgrade combinations ProLiant 1200 - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 167
fixed disk drive, test error codes 3-28 tape drive, test error codes 3-29 Slide rail, spares part number 1-4 SmartStart and Support Software CD-ROM 2-1, 3-2 Spares Parts List 1-3 Specifications CD-ROM drive 5-6 DIMMs 5-4 diskette drive 5-5 power supply ProLiant 1200 5-4 ProLiant 1600 5-3 system unit - HP ProLiant 1200 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance an - Page 168
I-4 Index Top cover removing and replacing 2-8 spares part number 1-3 U Utilities 3-2 V Video monochrome board, test error codes 3-22 W Warnings rack 2-3 safety 2-4
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ProLiant 1600 and
ProLiant 1200 Servers
Maintenance and Service Guide
First Edition (October 1997)
Document Part Number 149036-001
Spares Part Number 298015-001
Compaq Computer Corporation