HP ProLiant 4500 ProLiant Server Troubleshooting Guide - Page 38
Novell NetWare Operating Systems
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Diagnosing the Problem Novell NetWare Operating Systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • Printouts of AUTOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur when the modules attempt to load. • A list of any SET parameters that are different from the NetWare default settings • A list of the drivers and NLMs used on your server, including the names, versions, dates, and sizes • If HP drivers are installed: - Version of the Compaq Support Paq (CSP), ProLiant Support Pack (PSP), or Support Software Diskette (SSD) used - List of drivers from the CSP, PSP, or SSD • Printouts of: SYS:SYSTEM\SYS$LOG.ERR SYS:SYSTEM\ABEND.LOG SYS:ETC\CPQLOG.LOG • Current patch level • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages HP Servers Troubleshooting Guide 1-25