Contents 3
Contents
Introduction
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8
What's new
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8
Revision history
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8
375445-403 (October 2011)
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8
375445-402 (April 2011)
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9
375445-401 (January 2011)
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9
Getting started
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11
HP ProLiant 100 Series Server troubleshooting information
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11
How to use this guide
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11
Pre-diagnostic steps
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12
Important safety information
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12
Symptom information
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15
Prepare the server for diagnosis
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15
Common problem resolution
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18
Loose connections
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18
Service notifications
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18
Firmware updates
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18
DIMM handling guidelines
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19
Hard drive guidelines
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19
SAS and SATA hard drive guidelines
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19
SCSI hard drive guidelines
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19
Hard drive LED combinations
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20
Hot-plug SCSI hard drive LED combinations
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20
SAS and SATA hard drive LED combinations
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20
Server updates with an HP Trusted Platform Module and BitLockerâ„¢ enabled
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21
Diagnostic flowcharts
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22
Troubleshooting flowcharts
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22
Troubleshooting flowchart reference websites
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22
Start diagnosis flowchart
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24
General diagnosis flowchart
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24
Power-on problems flowchart
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26
POST problems flowchart
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30
Operating system boot problems flowchart
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32
Server fault indications flowchart
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34
Hardware problems
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37
Procedures for all ProLiant servers
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37
Power problems
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37
Power source problems
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37
Power supply problems
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37
System open circuits and short circuits
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38
UPS problems
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38
General hardware problems
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39
Problems with new hardware
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39
Unknown problem
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40