Contents 4
Third-party device problems
..............................................................................................................
41
Internal system problems
.............................................................................................................................
42
Battery pack problems
......................................................................................................................
42
CD-ROM and DVD drive problems
.....................................................................................................
42
Diskette drive problems
.....................................................................................................................
43
Drive problems (hard drives and solid state drives)
..............................................................................
44
SD card problems
............................................................................................................................
46
USB drive key problems
....................................................................................................................
46
Fan problems
...................................................................................................................................
47
HP Trusted Platform Module problems
................................................................................................
48
Memory problems
............................................................................................................................
48
PPM problems
..................................................................................................................................
50
Processor problems
..........................................................................................................................
51
Tape drive problems
.........................................................................................................................
51
Graphics and video adapter problems
...............................................................................................
53
External device problems
............................................................................................................................
53
Video problems
................................................................................................................................
53
Mouse and keyboard problems
.........................................................................................................
55
Audio problems
...............................................................................................................................
55
Printer problems
...............................................................................................................................
55
Cable problems
...............................................................................................................................
56
Local I/O cable problems
.................................................................................................................
56
Modem problems
.............................................................................................................................
56
Network controller problems
.............................................................................................................
58
Expansion board problems
................................................................................................................
59
Software problems
......................................................................................................................
60
Operating system problems and resolutions
..................................................................................................
60
Operating system problems
...............................................................................................................
60
Operating system updates
.................................................................................................................
61
Restoring to a backed-up version
.......................................................................................................
62
When to Reconfigure or Reload Software
...........................................................................................
62
Linux operating systems
....................................................................................................................
63
Application software problems
....................................................................................................................
63
Software locks up
.............................................................................................................................
63
Errors occur after a software setting is changed
...................................................................................
63
Errors occur after the system software is changed
................................................................................
63
Errors occur after an application is installed
........................................................................................
63
ROM problems
..........................................................................................................................................
64
Remote ROM flash problems
.............................................................................................................
64
Boot problems
..................................................................................................................................
65
Software tools and solutions
.........................................................................................................
67
Configuration tools
.....................................................................................................................................
67
SmartStart software
..........................................................................................................................
67
HP ROM-Based Setup Utility
..............................................................................................................
67
Array Configuration Utility
................................................................................................................
70
Option ROM Configuration for Arrays
................................................................................................
71
Re-entering the serial number and product ID
......................................................................................
71
Management tools
......................................................................................................................................
72
Automatic Server Recovery
................................................................................................................
72
ROMPaq utility
.................................................................................................................................
72
iLO and iLO 2 technology
.................................................................................................................
73
iLO 3 technology
.............................................................................................................................
73