Contents 3
Contents
Introduction
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8
What's new
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8
Revision history
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9
375445-402 (April 2011)
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9
375445-401 (January 2011)
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9
375445-xx9 (June 2010)
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9
375445-xx8 (July 2009)
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10
375445-xx7 (November 2008)
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11
375445-xx6 (September 2007)
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11
375445-xx5 (June 2006)
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12
375445-xx4 (May 2006)
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12
375445-xx3 (September 2005)
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12
Getting started
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13
HP ProLiant 100 Series Server troubleshooting information
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13
How to use this guide
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13
Pre-diagnostic steps
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14
Important safety information
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14
Symptom information
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17
Prepare the server for diagnosis
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17
Common problem resolution
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20
Loose connections
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20
Service notifications
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20
Firmware updates
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20
DIMM handling guidelines
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21
Hard drive guidelines
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21
SAS and SATA hard drive guidelines
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21
SCSI hard drive guidelines
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21
Hard drive LED combinations
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22
Hot-plug SCSI hard drive LED combinations
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22
SAS and SATA hard drive LED combinations
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22
Server updates with an HP Trusted Platform Module and BitLockerâ„¢ enabled
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23
Diagnostic flowcharts
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24
Troubleshooting flowcharts
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24
Troubleshooting flowchart reference websites
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24
Start diagnosis flowchart
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26
General diagnosis flowchart
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26
Power-on problems flowchart
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28
POST problems flowchart
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32
Operating system boot problems flowchart
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34
Server fault indications flowchart
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36
Hardware problems
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39
Procedures for all ProLiant servers
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39
Power problems
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39
Power source problems
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39