HP Q7840A User Manual - Page 188
an HP LaserJet M5025 or HP LaserJet M5035 device is, The device prints, but the text is wrong, garbled
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The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. The software program is malfunctioning. Check the software device selection menu to make sure that an HP LaserJet M5025 or HP LaserJet M5035 device is selected. Try printing a job from another program. The device does not respond when you select Print in the software. Cause Solution The device is out of media. The device might be in the manual-feed mode. The cable between the computer and the device is not connected correctly. The device cable is defective. The wrong device was selected in the software. Add media. Change the device from manual-feed mode. Disconnect and reconnect the cable. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable. Check the software device selection menu to make sure that an HP LaserJet M5025 or HP LaserJet M5035 device is selected. The device might have a jam. The software for the device is not configured for the device port. The device is on a network and is not receiving a signal. Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer). See Clear jams. Check the software device selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the device is attached to the correct one. Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works. The device is not receiving power. Clear any stopped jobs from the print queue. If no lights are on, check the power cord connections. Check the power switch. Check the power source. The device is malfunctioning. Check the control-panel display for messages and lights to determine if the device is indicating an error. Note any message and see Control-panel messages. 176 Chapter 11 Problem solving ENWW