HP ScanJet Enterprise 9000 User Guide

HP ScanJet Enterprise 9000 Manual

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  • HP ScanJet Enterprise 9000 | User Guide - Page 1
    HP Scanjet Enterprise 9000 User Guide
  • HP ScanJet Enterprise 9000 | User Guide - Page 2
  • HP ScanJet Enterprise 9000 | User Guide - Page 3
    18 Clean the scanner glass...18 Clean the paper path...19 Clean the rollers...20 Replace the rollers...23 5 Troubleshooting Scanner errors...24 Basic troubleshooting tips...25 Scanner installation troubleshooting 25 Check the cables...26 Uninstall and then reinstall the HP Scanjet utilities 26 1
  • HP ScanJet Enterprise 9000 | User Guide - Page 4
    not feed from the scanner 33 Originals are curling up in the scanner output tray 33 The bottom of the scanned image is cut off 33 The scanned images have streaks or scratches 34 An item loaded in the scanner jams repeatedly 34 Clear jams from the scanner paper path 34 Contact HP Support...35
  • HP ScanJet Enterprise 9000 | User Guide - Page 5
    overview This User Guide covers what you need to know about using your scanner. • Scanner hardware • Scanner software Scanner hardware 1 Front panel 2 Power save button 3 Document feeder 4 Latch to open scanner 5 USB input 6 Power supply input 7 Power switch Scanner front panel
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    specifying number of copies for a copy profile. Pressing when specifying number of copies cancels your selection. Cancels a scan or copy in progress. 7 Tools Opens the HP Scanner Tools Utility where you can perform the following tasks: • Configure the list of profiles on the
  • HP ScanJet Enterprise 9000 | User Guide - Page 7
    of the following: • Double-click the HP Scanner Tools Utility icon on the desktop. • Press the Tools ( ) button on the scanner front panel. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 9000, and then click Scanner Tools Utility. For more information, see
  • HP ScanJet Enterprise 9000 | User Guide - Page 8
    the HP Scanjet scanner as weight for most printer and photocopier paper), the maximum capacity is 150 sheets. For heavier paper, the maximum capacity is less. For card stock first into the document feeder. However, you should avoid feeding a document with a leading edge that has been folded
  • HP ScanJet Enterprise 9000 | User Guide - Page 9
    is smaller than 74 mm (2.9 in) in one dimension (such as business cards), place the pages with the long side parallel to the paper guides. • To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document in a clear, heavyweight document sleeve no
  • HP ScanJet Enterprise 9000 | User Guide - Page 10
    to the size and leading edge orientation ( or ) of the document. Ensure that the output tray does not extend beyond the surface on which the scanner sits. 2. Adjust the paper guides to the width of the documents, based upon the orientation your are loading the document ( or ). To adjust the paper
  • HP ScanJet Enterprise 9000 | User Guide - Page 11
    down on the gray slider of the paper guide. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original. 3. Fan the stack of document pages to
  • HP ScanJet Enterprise 9000 | User Guide - Page 12
    edge is inserted first into the document feeder. However, you should avoid feeding a document with a leading edge that has been folded or frayed. edge you are feeding first to ensure that the scan reflects the orientation of the original document. 6. Verify that the paper guides are aligned with the
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    . Make sure the paper guides touch the edges of the original. Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software. • Tips on scanning and copying • Scan from the scanner buttons • Scan from HP Smart Document Scan Software • Scan
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    For more information, see the HP Scanning Tools Utility Help. Scan from the scanner buttons To scan using the scanner buttons, follow these steps: 1. below the list. 3. Follow the onscreen instructions to complete the scan. For more information, see the HP Smart Document Scan Software Help. Scan
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    For more information, see the online help for the scanning software. Scan and copy 13
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    interfaces to create profiles for use with third-party software applications. These profiles do not appear on the scanner LCD profile list. View profiles To view the existing HP Smart Document Scan Software profiles, follow these steps: 1. Click Start, point to Programs or All Programs, point to
  • HP ScanJet Enterprise 9000 | User Guide - Page 17
    party scan profile, follow these steps: 1. Turn on the scanner and start the HP Scanner Tools Utility. 2. Click the Profiles tab. 3. In Simplex Button and Command Line for Duplex Button: If your scanning application supports specific command line parameters for scanning, enter them here. 6. When you
  • HP ScanJet Enterprise 9000 | User Guide - Page 18
    to set the page size when scanning from third-party applications. NOTE: Some scanning and destination software might not support all of the page sizes that the scanner accepts. NOTE: HP recommends scanning long pages individually at a resolution of 300 dpi or lower. Reduce file size with hardware
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    colors to eliminate from a scan in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan or copy process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default. You might want
  • HP ScanJet Enterprise 9000 | User Guide - Page 20
    paper clips, or any other attached material. Sheets should not be stuck together. HP Scanner Tools Utility Maintenance tab The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. You can record scanner maintenance and change the setting for
  • HP ScanJet Enterprise 9000 | User Guide - Page 21
    . 4. Dry the glass with a dry, soft, lint-free cloth. 5. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. Clean the paper path If scanned images have streaks or scratches, use the HP paper-path cleaning cloth to clean the paper path. NOTE: If you experience
  • HP ScanJet Enterprise 9000 | User Guide - Page 22
    button to open the Scanner Tools Utility. Click the Maintenance tab. 5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two of the HP Scanner Tools Utility. Clean the rollers Clean the rollers under the following conditions: • The HP Scanner Tools Utility indicates
  • HP ScanJet Enterprise 9000 | User Guide - Page 23
    1. Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner. 2. Open the scanner hatch. 3. Open the roller cover on the inside of the scanner hatch and lift the roller up. 4. Remove any visible lint or dust from the roller and its housing using
  • HP ScanJet Enterprise 9000 | User Guide - Page 24
    Chapter 4 6. Open the door on the inside of the scanner, open the roller covers, and then remove the rollers. Close the roller cover door and then close the door on the inside of the scanner. 9. Clean the non-removable rollers using either compressed air or a clean lint-free cloth moistened with
  • HP ScanJet Enterprise 9000 | User Guide - Page 25
    , click Record Cleaning. For more information, see the HP Scanner Tools Utility Help. Replace the rollers Replace the rollers instructions. To order the replacement kit, go to www.hp.com/support. NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard service
  • HP ScanJet Enterprise 9000 | User Guide - Page 26
    for common problems with the scanner. • Scanner errors • Basic troubleshooting tips • Scanner installation troubleshooting • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Scanner paper path problems • Contact HP Support For
  • HP ScanJet Enterprise 9000 | User Guide - Page 27
    drivers are out of date or have become corrupted. See www.hp.com/ support to locate software, firmware, and driver updates for your scanner. Scanner installation troubleshooting • Check the cables • Uninstall and then reinstall the HP Scanjet utilities Scanner installation troubleshooting 25
  • HP ScanJet Enterprise 9000 | User Guide - Page 28
    USB troubleshooting information, see www.hp.com/ support, select your country/region, and then use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem, the problem might
  • HP ScanJet Enterprise 9000 | User Guide - Page 29
    device. Disconnect any USB devices that prevent the scanner from working. • If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and utilities. Check that the scanner has power The power cable is connected between the scanner and a power outlet. • Ensure that the power
  • HP ScanJet Enterprise 9000 | User Guide - Page 30
    www.hp.com/support for assistance HP Scanjet Enterprise 9000 Utilities 6. Reinstall using the HP Scanning Software CD that came with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position. Scanner operation problems • Scanner
  • HP ScanJet Enterprise 9000 | User Guide - Page 31
    might be defective. Contact www.hp.com/support for assistance. Scanner lamp stays on The scanner lamp should turn off automatically after a scan. If the scanner lamp remains on after a scan, turn off the scanner, wait 30 seconds, and then turn the scanner back on. Scanner does not scan right away
  • HP ScanJet Enterprise 9000 | User Guide - Page 32
    obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately such as adhesive notes) that may cause the pages to feed incorrectly. Verify that pages are not stuck together. Place see www.hp.com, select your country/region, search on your scanner model, and
  • HP ScanJet Enterprise 9000 | User Guide - Page 33
    scan is placed face down. Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original. Vertical white stripes appear on the printed page
  • HP ScanJet Enterprise 9000 | User Guide - Page 34
    : Ensure the Take No Action option is not selected. Scanner paper path problems • Paper jamming, skewing, misfeeds, or multiple-page feeds • Scanning fragile originals • Paper does not feed from the scanner • Originals are curling up in the scanner output tray. • The bottom of the scanned image is
  • HP ScanJet Enterprise 9000 | User Guide - Page 35
    . Paper does not feed from the scanner Re-load the pages into the document feeder, ensuring that they make contact with the rollers. The scanner hatch might not be securely latched. Open the scanner hatch and then close it by pressing firmly. A problem with the scanner hardware might exist. Follow
  • HP ScanJet Enterprise 9000 | User Guide - Page 36
    guides touch the edges of the original. Clear jams from the scanner paper path To clear a paper jam: 1. Open the scanner hatch. 2. Remove the originals or any obstructions from the paper path. 3. Remove any debris (paper, staples, clips, etc.) that you see in the paper path. 34 Troubleshooting
  • HP ScanJet Enterprise 9000 | User Guide - Page 37
    4. Close the scanner hatch until it snaps into place. 5. Reload the unscanned originals in the document feeder. 6. Resume scanning. Contact HP Support For support contact information, see the printed Getting Started Guide that came with the scanner, or see www.hp.com/support. Contact HP Support 35
  • HP ScanJet Enterprise 9000 | User Guide - Page 38
    scanner front panel. To use the LCD Reader, follow these steps: 1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard \Scanjet\, and then to the 9000 the scanner front panel to stop a scan or copy. To turn off the scanner buttons, follow these steps: 1. Open the HP Scanner
  • HP ScanJet Enterprise 9000 | User Guide - Page 39
    the best results from your HP product, please consult the following HP support offerings: 1. Review the troubleshooting chapter in this guide. 2. See the HP online support website at www.hp.com/support, or contact your point of purchase. HP online support is available to all HP customers. It is the
  • HP ScanJet Enterprise 9000 | User Guide - Page 40
    17 long-page support 15 scan profiles 14 Scanner JPEG compression 16 feeding problems 32 fragile items, scanning 33 fuzzy images 30 G glass, clean 18 H hardware compression 16 Hardware Misfeed (Multipick) Detection feature 17 HP Care Pack Services 37 HP paper-path cleaning cloth 19 HP Scanner Tools
  • HP ScanJet Enterprise 9000 | User Guide - Page 41
    23 S scan cards 11 feeding problems 32 files too large 31 fragile items 33 from HP Smart Document Scan Software 12 from other programs 12 paper originals 8 scan profiles 14 scanner front panel buttons 3 reset 27 Scanner hardware compression 16 scanner lamp troubleshoot 29 screen reader 36 skewed
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HP Scanjet Enterprise 9000
User Guide