Section |
Page |
HP 9000 rp4410 and HP 9000 rp4440 User Service Guide |
1 |
Table of Contents |
3 |
About This Document |
17 |
Intended Audience |
17 |
New and Changed Information in This Edition |
17 |
Publishing History |
17 |
Document Organization |
17 |
Typographic Conventions |
18 |
HP-UX Release Name and Release Identifier |
19 |
Related Documents |
19 |
HP Encourages Your Comments |
19 |
1 Overview |
21 |
HP 9000 rp4410 and rp4440 Server Views |
21 |
Detailed Server Description |
23 |
I/O Subsystem |
23 |
Internal Core I/O |
23 |
External Core I/O |
23 |
Processors |
24 |
Memory |
24 |
Cooling |
24 |
Power Supply Unit |
24 |
Front Display Panel, DVD, and Diagnostic Panel |
24 |
Mass Storage |
24 |
Firmware |
25 |
Event IDs for Errors and Events |
25 |
Dimensions and Values |
25 |
Controls, Ports, and LEDs |
25 |
Front Panel |
25 |
Rear Panel |
28 |
Power Supply Status LEDs |
29 |
iLO MP LAN LEDs |
30 |
Single-Port Gigabit Ethernet LAN Card |
31 |
Ports and Connectors |
32 |
USB Ports |
33 |
VGA Port |
33 |
Serial Ports |
33 |
iLO MP LAN Port |
34 |
Gigabit Ethernet LAN Port |
35 |
SCSI Port, Ultra 3, 68-Pin |
35 |
Additional Controls and LEDs |
36 |
Hot-Pluggable Disk Drive LEDs |
36 |
DVD Drives |
37 |
QuickFind Diagnostic Panel |
37 |
Accessing the QuickFind Diagnostic Panel |
37 |
I/O Baseboard LED Indicators |
38 |
Powering the Server On and Off |
40 |
Power States |
40 |
Powering On the Server |
40 |
Powering On the Server Using the iLO MP |
40 |
Powering On the Server Manually |
41 |
Powering Off the Server |
41 |
Powering Off the Server Using the iLO MP |
41 |
Powering Off the Server Manually |
41 |
2 System Specifications |
43 |
System Configuration |
43 |
Dimensions and Values |
43 |
Grounding |
44 |
Electrical Specifications |
44 |
AC Power Cords |
44 |
Circuit Breaker |
44 |
System Power Specifications |
45 |
Power and Cooling |
46 |
Environmental Specifications |
46 |
Operating Environment |
46 |
Environmental Temperature Sensor |
46 |
Nonoperating Environment |
47 |
Cooling |
47 |
CPU and Memory Cooling |
47 |
Bulk Power Supply Cooling |
47 |
PCI and Mass Storage Section Cooling |
47 |
Acoustic Noise Specification |
48 |
Physical and Environmental Specifications |
48 |
3 Installing the System |
51 |
Introduction |
51 |
Server Views |
51 |
Detailed Server Description |
52 |
I/O Subsystem |
52 |
Internal Core I/O |
52 |
External Core I/O |
53 |
Processors |
53 |
Memory |
53 |
Cooling |
53 |
Power Supply Unit |
53 |
Front Display Panel, DVD, and Diagnostic Panel |
54 |
Mass Storage |
54 |
Firmware |
54 |
Event IDs for Errors and Events |
54 |
Dimensions and Values |
54 |
Safety Information |
55 |
Installation Sequence and Checklist |
55 |
Unpacking and Inspecting the Server |
56 |
Verifying Site Preparation |
56 |
Inspecting the Shipping Containers for Damage |
56 |
Unpacking the Server |
56 |
Checking the Inventory |
56 |
Returning Damaged Equipment |
57 |
Unloading the Server with a Lifter |
57 |
Installing Additional Components |
57 |
Service Tools Required |
57 |
Accessing a Rack-Mounted Server |
58 |
Extend the Server from the Rack |
58 |
Inserting the Server Into the Rack |
58 |
Accessing a Pedestal-Mounted Server |
59 |
Front Panel Controls and Indicators |
59 |
Additional Controls and Indicators |
62 |
Hot-Pluggable Disk Drive Indicators |
62 |
DVD, DVD-R, and DVD-RW Drives |
63 |
Front Bezel |
63 |
Removing the Front Bezel |
63 |
Replacing the Front Bezel |
64 |
Front and Top Covers |
64 |
Removing the Front Cover |
64 |
Replacing the Front Cover |
65 |
Removing the Top Cover |
65 |
Replacing the Top Cover |
66 |
Hot-Swappable Chassis Fan Units |
66 |
Removing a Hot-Swappable Fan Unit |
68 |
Replacing a Hot-Swappable Fan Unit |
69 |
I/O Baseboard Assembly |
69 |
Removing the I/O Baseboard Assembly |
69 |
Replacing the I/O Baseboard Assembly |
71 |
System Battery |
72 |
Battery Notice |
72 |
Replacing the System Battery |
72 |
Installing Power Supplies and Disk Drives |
74 |
Installing Hot-Swappable Power Supplies |
74 |
Power Supply Load Order |
74 |
Installing Hot-Pluggable Disk Drives |
75 |
Installing Processors |
77 |
Required Tools |
77 |
Dual Processor Modules |
77 |
Processor Load Order |
78 |
Removing the Processor Extender Board |
78 |
Installing a Processor on the Extender Board |
80 |
Extender Board Switches and Jumpers |
84 |
Replacing the Processor Extender Board |
84 |
Installing Memory |
84 |
Supported DIMM Sizes |
84 |
DIMM Slot Fillers |
84 |
Removing a Memory Extender Board |
86 |
Installing DIMMs |
87 |
Replacing the Memory Extender Board |
88 |
Hot-Pluggable PCI/PCI-X |
88 |
Hot-Pluggable PCI/PCI-X Operations |
89 |
PCI/PCI-X Hardware and Software Interfaces |
89 |
PCI/PCI-X Slot Locations and Configurations |
89 |
Hot-Plug Procedures |
91 |
OLA |
91 |
OLR |
95 |
Understanding LEDs and Hardware Errors |
96 |
Troubleshooting PCI/PCI-X Hot-Pluggable Operations |
96 |
Converting SCSI From Simplex to Duplex |
97 |
Safety Information |
97 |
Accessing the SCSI Backplane |
97 |
Converting to Duplex |
97 |
Replacing the Removed Modules |
101 |
Installing the Server Into a Rack, Non-HP Rack, or Pedestal |
102 |
HP Rack |
102 |
Non-HP Rack |
102 |
Pedestal Mount |
102 |
Connecting the Cables |
102 |
AC Input Power |
102 |
Core I/O Connections |
103 |
Applying Standby Power to the Server |
103 |
Connecting to the LAN |
103 |
Console Setup |
104 |
Setting Up the Console |
104 |
Setup Checklist |
104 |
Setup Flowchart |
105 |
Preparation |
106 |
Determining the Physical iLO MP Access Method |
106 |
Determining the iLO MP LAN Configuration Method |
107 |
Configuring the iLO MP LAN Using DHCP and DNS |
107 |
Configuring the iLO MP LAN Using ARP Ping |
108 |
Configuring the iLO MP LAN Using the RS-232 Serial Port |
109 |
Logging In to the iLO MP |
110 |
Additional Setup |
111 |
Modifying User Accounts and Default Password |
111 |
Setting Up Security |
112 |
Security Access Settings |
112 |
Accessing the Host Console |
112 |
Accessing the Host Console With the TUI - CO Command |
112 |
Interacting with the iLO MP Using the Web GUI |
112 |
Accessing the Graphic Console Using VGA |
114 |
Enabling VGA Graphics Capability |
114 |
Installing Your A6150B Graphics Card |
114 |
Connecting a Monitor Using the VGA Port |
114 |
Powering the Server On and Off |
115 |
Power States |
115 |
Powering On the Server |
115 |
Powering On the Server Using the iLO MP PC Command |
115 |
Powering On the Server Manually |
116 |
Powering Off the Server |
116 |
Powering Off the Server Using the iLO MP PC Command |
116 |
Powering Off the Server Manually |
116 |
Booting the Operating System |
116 |
Supported Operating System |
116 |
Booting and Shutting Down HP-UX |
117 |
Standard HP-UX Booting Using Boot Console Handler |
117 |
Booting HP-UX in Single-User Mode |
117 |
Booting HP-UX in LVM Maintenance Mode |
117 |
Shutting Down HP-UX |
118 |
Verifying the Server Configuration Using the Boot Console Handler |
118 |
Troubleshooting |
118 |
Troubleshooting Methodology |
118 |
Troubleshooting Using the Server Power Button |
119 |
Server Does Not Power On |
119 |
BCH Menu is Not Available |
120 |
Operating System Does Not Boot |
120 |
Operating System Boots with Problems |
120 |
Intermittent Server Problems |
120 |
DVD Problems |
121 |
Hard Drive Problems |
121 |
Console Problems |
121 |
Downloading and Installing the Latest Version of the Firmware |
121 |
Downloading the Latest Version of the Firmware |
121 |
Installing the Latest Version of the Firmware on the Server |
121 |
Troubleshooting Using LED Indicators |
122 |
Front Control Panel LEDs |
122 |
QuickFind Diagnostic Panel LEDs |
123 |
Information to Collect Before You Contact Support |
124 |
4 Booting the Operating System |
125 |
Supported Operating System |
125 |
Booting and Shutting Down HP-UX |
125 |
Standard HP-UX Booting Using the Boot Console Handler |
125 |
Booting HP-UX in Single-User Mode |
126 |
Booting HP-UX in LVM Maintenance Mode |
126 |
Shutting Down HP-UX |
126 |
Verifying the Server Configuration Using Boot Console Handler |
127 |
5 Troubleshooting |
129 |
Troubleshooting Methodology |
129 |
Troubleshooting System Power |
129 |
Using the Front Panel Power Button |
129 |
Server Does Not Successfully Power On and Remain Powered On |
130 |
System Build-Up Troubleshooting |
132 |
Operating System Boots |
134 |
Operating System Does Not Boot |
135 |
Troubleshooting Using Online Support Tools |
135 |
Support Tools Manager |
135 |
Event Monitoring Service |
135 |
iLO MP |
135 |
Accessing the iLO MP Interface and System Logs |
136 |
SEL |
136 |
Troubleshooting Using Offline Support Tools |
137 |
ODE |
137 |
Troubleshooting PCI/PCI-X Hot-Pluggable Operations |
138 |
PCI/PCI-X Bus Mode or Frequency Mismatch |
139 |
Hardware Operation Fault |
139 |
Troubleshooting Using LED Indicators |
139 |
Front Control Panel LEDs |
139 |
QuickFind Diagnostic Panel LEDs |
140 |
I/O Baseboard LED Indicators |
141 |
Memory Extender Boards |
143 |
Disk and I/O Path Logging |
144 |
Core I/O Connections |
145 |
System I/O Board Switches and Jumpers |
146 |
6 Removing and Replacing Components |
149 |
Safety Information |
149 |
Required Service Tools |
149 |
Accessing a Rack-Mounted Server |
149 |
Extend the Server From the Rack |
150 |
Inserting the Server Into the Rack |
150 |
Accessing a Pedestal-Mounted Server |
151 |
Front Bezel |
151 |
Removing the Front Bezel |
152 |
Replacing the Front Bezel |
152 |
Front and Top Covers |
152 |
Removing the Front Cover |
152 |
Replacing the Front Cover |
153 |
Removing the Top Cover |
153 |
Replacing the Top Cover |
154 |
Memory Extender Board |
155 |
Removing the Memory Extender Board |
155 |
Replacing the Memory Extender Board |
156 |
System Memory DIMMs |
156 |
Replacing Deallocated Memory Ranks |
156 |
Removing Memory DIMMs |
157 |
Installing Memory DIMMs |
157 |
Supported DIMM Sizes |
159 |
DIMM Slot Fillers |
159 |
Installing DIMMs |
159 |
Processor Extender Board |
161 |
Removing the Processor Extender Board |
161 |
Replacing the Processor Extender Board |
162 |
Replacing Dual Processor Modules |
165 |
Dual Processor Modules |
165 |
Processor Load Order |
165 |
Removing a Dual Processor Module |
166 |
Installing a Dual Processor Module |
167 |
Hot-Swappable Chassis Fan Unit |
172 |
Removing a Hot-Swappable Chassis Fan Unit |
172 |
Replacing a Hot-Swappable Chassis Fan Unit |
174 |
I/O Baseboard Assembly |
175 |
Removing the I/O Baseboard Assembly |
175 |
Replacing the I/O Baseboard Assembly |
177 |
Removing and Replacing the I/O Baseboard Locking Lever |
180 |
System Battery |
180 |
Battery Notice |
180 |
Replacing the System Battery |
181 |
Removing and Replacing PCI/PCI-X Cards |
182 |
PCI/PCI-X Configurations |
182 |
PCI/PCI-X Card Path Logging |
184 |
OLA |
185 |
OLR |
189 |
Removing a PCI/PCI-X Card Offline |
190 |
Installing a PCI Card Offline |
190 |
OLX Dividers |
191 |
Removing an OLX Divider |
191 |
Replacing an OLX Divider |
194 |
U320 SCSI Enablement and Conversion Procedures |
194 |
Time Required |
194 |
Upgrade Tasks |
194 |
Simplex Configuration Upgrade |
194 |
Duplex Configuration Upgrade |
195 |
Back Up Your Data |
195 |
Removing Server Components |
195 |
Removing the SCSI Duplex Board |
195 |
Removing the SCSI Backplane |
197 |
Replacing the SCSI Backplane |
199 |
Installing the SCSI Duplex Board |
199 |
Installing the Server Components |
201 |
Verify the Upgrade Installation |
201 |
Converting SCSI From Duplex to Simplex Operation |
202 |
Safety Information |
202 |
Accessing the SCSI Backplane |
202 |
Converting to Simplex |
202 |
Installing Server Components |
206 |
Verifying the Upgrade Installation |
206 |
Removing and Replacing Core I/O Cards |
207 |
Safety Information |
207 |
Required Service Tools |
207 |
PCI Slot Locations and Configurations |
207 |
Removing the LAN Core I/O Card |
207 |
Installing the LAN Core I/O Card |
208 |
Removing the SCSI Core I/O Card |
209 |
Installing the SCSI Core I/O Card |
210 |
Hot-Pluggable Disk Drives |
212 |
Removing a Hot-Pluggable Disk Drive |
212 |
Replacing a Hot-Pluggable Disk Drive |
212 |
SCSI Backplane |
214 |
Removing the SCSI Backplane |
214 |
Replacing the SCSI Backplane |
215 |
Midplane Riser Board |
216 |
Removing the Midplane Riser Board |
216 |
Replacing the Midplane Riser Board |
217 |
Hot-Swappable Power Supplies |
218 |
Power Supply Load Order |
218 |
Removing a Hot-Swappable Power Supply |
218 |
Replacing a Hot-Swappable Power Supply |
219 |
Power Distribution Board |
220 |
Removing the Power Distribution Board |
220 |
Replacing the Power Distribution Board |
221 |
DVD Drive |
222 |
Removing a DVD Drive |
222 |
Replacing a DVD Drive |
223 |
DVD I/O Board |
224 |
Removing a DVD I/O Board |
224 |
Replacing a DVD I/O Board |
225 |
Display Board |
226 |
Removing the Display Board |
226 |
Replacing the Display Board |
227 |
QuickFind Diagnostic Board |
228 |
Removing the QuickFind Diagnostic Board |
228 |
Replacing the QuickFind Diagnostic Board |
229 |
A Replacement Parts |
231 |
Customer Self Repair |
231 |
Replacement Parts List |
232 |
B Utilities |
235 |
Boot Console Handler |
235 |
BCH Commands |
235 |
BCH Main Menu Commands and Submenus |
236 |
Boot Command |
236 |
Path Command |
236 |
Search Command |
237 |
Configuration Menu |
237 |
Information Menu |
238 |
Service Menu |
238 |
Display Command |
239 |
SCSI Command |
239 |
ProductNum Command |
239 |
iLO MP |
239 |
C Physical and Environmental Specifications |
241 |