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Creating HP Recovery media (select products only), Using HP Recovery Manager to create recovery media

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Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start button, select File Explorer, and then select This PC. NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page 50. Using HP Recovery Manager to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following: ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required media storage capacity. ● To create recovery media, use one of the following options: NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank USB flash drive or hard drive. ● If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP Recovery Manager software. ● If your computer does not include an integrated optical drive with DVD writer capability, you can use an external optical drive (purchased separately) to create recovery discs, as described above. If an external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be connected to a USB port on an external device, such as a USB hub. ● To create a recovery USB flash drive, use a high-quality blank USB flash drive. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take an hour or more. Do not interrupt this process. ● If necessary, you can exit the program before you have finished creating all of the recovery media. HP Recovery Manager will finish the current DVD or USB flash drive. The next time you start HP Recovery Manager, you will be prompted to continue. Creating HP Recovery media (select products only) 49

Section	Page
Getting started	11
Best practices	11
More HP resources	12
Getting to know your computer	13
Locating hardware	13
Locating software	13
Right side	14
Left side	15
Display	16
Keyboard area	18
TouchPad	18
Lights	19
Button and speakers	20
Special keys	21
Action keys	22
Labels	23
Inserting a SIM card (select products only)	24
Connecting to a network	26
Connecting to a wireless network	26
Using the wireless controls	26
Airplane mode key	26
Operating system controls	26
Connecting to a WLAN	27
Using HP Mobile Broadband (select products only)	28
Using GPS (select products only)	28
Using Bluetooth wireless devices (select products only)	28
Connecting Bluetooth devices	29
Enjoying entertainment features	30
Using the camera	30
Using audio	30
Connecting speakers	30
Connecting headphones	30
Connecting headsets	31
Using sound settings	31
Using video	31
Connecting a Thunderbolt device using a USB Type-C cable	31
Discovering and connecting to Miracast-compatible wireless displays (select products only)	32
Using data transfer	32
Connecting devices to a USB Type-C port	33
Navigating the screen	34
Using TouchPad and touch screen gestures	34
Tap	34
Two-finger pinch zoom	35
Two-finger slide (TouchPad only)	35
Two-finger tap (TouchPad only)	35
Four-finger tap (TouchPad only)	35
Three-finger swipe (TouchPad only)	36
One-finger slide (touch screen only)	37
Using an optional keyboard or mouse	37
Using an on-screen keyboard (select products only)	37
Managing power	38
Using Sleep and Hibernation	38
Initiating and exiting Sleep	38
Initiating and exiting Hibernation (select products only)	39
Shutting down (turning off) the computer	39
Using the Power icon and Power Options	40
Running on battery power	40
Using HP Fast Charge (select products only)	40
Displaying battery charge	41
Finding battery information in HP Support Assistant (select products only)	41
Conserving battery power	41
Identifying low battery levels	41
Resolving a low battery level	42
Resolving a low battery level when external power is available	42
Resolving a low battery level when no power source is available	42
Resolving a low battery level when the computer cannot exit Hibernation	42
Factory-sealed battery	42
Running on external power	42
Maintaining your computer	44
Improving performance	44
Using Disk Cleanup	44
Updating programs and drivers	44
Maintaining the leather cover	44
Cleaning your computer	45
Cleaning procedures	45
Cleaning the display	45
Cleaning the TouchPad, keyboard, or mouse (select products only)	45
Traveling with or shipping your computer	46
Securing your computer and information	47
Using passwords	47
Setting Windows passwords	47
Setting Setup Utility (BIOS) passwords	48
Using Windows Hello (select products only)	48
Using Internet security software	49
Using antivirus software	49
Using firewall software	49
Installing software updates	49
Using HP Device as a Service (select products only)	50
Securing your wireless network	50
Backing up your software applications and information	50
Using Setup Utility (BIOS)	51
Starting Setup Utility (BIOS)	51
Updating Setup Utility (BIOS)	51
Determining the BIOS version	51
Downloading a BIOS update	52
Using HP PC Hardware Diagnostics	53
Using HP PC Hardware Diagnostics Windows (select products only)	53
Downloading HP PC Hardware Diagnostics Windows	53
Downloading the latest HP PC Hardware Diagnostics Windows version	54
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	54
Installing HP PC Hardware Diagnostics Windows	54
Using HP PC Hardware Diagnostics UEFI	54
Starting HP PC Hardware Diagnostics UEFI	55
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	55
Downloading the latest HP PC Hardware Diagnostics UEFI version	55
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	55
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	56
Downloading Remote HP PC Hardware Diagnostics UEFI	56
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	56
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	56
Customizing Remote HP PC Hardware Diagnostics UEFI settings	56
Backing up, restoring, and recovering	58
Using Windows tools for backing up, restoring, and recovering your computer	58
Creating backups	58
Restoring and recovering	58
Creating HP Recovery media (select products only)	59
Using HP Recovery Manager to create recovery media	59
Before you begin	59
Creating the recovery media	60
Using the HP Cloud Recovery Download Tool to create recovery media	60
Restoring and recovery	60
Restoring, resetting, and refreshing using Windows tools	60
Restoring using HP Recovery Manager and the HP Recovery partition	60
Recovering using HP Recovery Manager	61
Recovering using the HP Recovery partition (select products only)	61
Recovering using HP Recovery media	62
Changing the computer boot order	62
Removing the HP Recovery partition (select products only)	62
Specifications	63
Input power	63
Operating environment	64
Electrostatic Discharge	65
Accessibility	66
Accessibility	66
Finding the technology tools you need	66
Our commitment	66
International Association of Accessibility Professionals (IAAP)	66
Finding the best assistive technology	67
Assessing your needs	67
Accessibility for HP products	67
Standards and legislation	68
Standards	68
Mandate 376 – EN 301 549	68
Web Content Accessibility Guidelines (WCAG)	68
Legislation and regulations	68
United States	69
21st Century Communications and Video Accessibility Act (CVAA)	69
Canada	69
Europe	70
United Kingdom	70
Australia	70
Worldwide	70
Useful accessibility resources and links	71
Organizations	71
Educational institutions	71
Other disability resources	71
HP links	71
Contacting support	72

Match case Limit results 1 per page

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP

Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is

corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the

Start

button, select

File Explorer

, and then select

This PC

NOTE:

If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to

http://www.hp.com/

support

, select your country or region, and then

follow the on-screen instructions.

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a

bootable USB

ﬂash

drive. For more information, see

Using the HP Cloud Recovery Download Tool to create

recovery media

on page

Using HP Recovery Manager to create recovery media

NOTE:

If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/

support

, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a

safe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:

NOTE:

If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank

USB

ﬂash

drive or hard drive.

●

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality

blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,

DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with

HP Recovery Manager software.

●

If your computer does not include an integrated optical drive with DVD writer capability, you can

use an external optical drive (purchased separately) to create recovery discs, as described above. If

an external optical drive is used, you must connect it directly to a USB port on the computer. It

cannot be connected to a USB port on an external device, such as a USB hub.

●

To create a recovery USB

ﬂash

drive, use a high-quality blank USB

ﬂash

drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●

If necessary, you can exit the program before you have

ﬁnished

creating all of the recovery media. HP

Recovery Manager will

ﬁnish

the current DVD or USB

ﬂash

drive. The next time you start HP Recovery

Manager, you will be prompted to continue.

Creating HP Recovery media (select products only)