HP VP17 User Guide - Page 39

A Troubleshooting Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions: Problem Solution Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded power outlet and to the monitor. Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel Power LED option is set to Off and, if so, set to On mode. Screen is blank. Connect the power cord. Turn on the power. Connect the video cable properly. See "Setting Up the Monitor" for more information. Press a key on the keyboard or move the mouse to turn off the screen-blanking utility. Screen is black or displaying at a lower resolution while displaying high-definition (HD) content. Check if your monitor and computer support HDCP. Refer to "High-Bandwidth Digital Content Protection (HDCP)" or http://www.hp.com/support for more information. Image appears blurred, indistinct, or too dark. Press the Auto/Select button on the monitor front panel. If this does not correct the image, press the Menu button to open the OSD menu, and adjust the brightness and contrast scales as needed. Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. "Check Video Cable" appears on screen. Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the DVI-D signal cable to the DVI connector on the computer. Be sure that the computer power is off while connecting the video cable. "Input Signal Out of Range" appears on screen. Restart your computer and enter Safe Mode. Change your settings to a supported setting (see the table in "Preset Video Modes" in Appendix B). Restart your computer, so that the new settings take effect. Picture is fuzzy and has ghosting, shadowing problem. Adjust the contrast and brightness controls. Make sure that you are not using an extension cable or switch box. We recommend plugging the monitor directly into the graphic card output connector on the back of your computer. For VGA input, the auto-adjustment feature might fix this problem. Unable to set the monitor to the optimal resolution. Make sure that the graphics card supports the optimal resolution. Make sure that the latest supported driver is installed for the graphics card. For HP and Compaq systems, you can download the latest graphics driver for your system from: http://www.hp.com/support For other systems, refer to the Web site for your graphics card. User's Guide A-1