HP Vectra VA 6/xxx HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420
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- HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 1
cdt-fcc.fb4 Page 1 Wednesday, May 15, 1996 2:54 PM User's Guide HP Vectra VA 6/xxx - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 2
title.fb4 Page iii Wednesday, May 15, 1996 2:59 PM User's Guide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 3
title.fb4 Page iv Wednesday, May 15, 1996 2:59 PM Important Safety Information If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 4
cob-dtus.toc Page v Wednesday, May 15, 1996 3:00 PM Contents 1 Setting Up and Using Your PC Unpacking Your PC 2 Connecting the Mouse, Keyboard, Display and Printer 3 Connecting the Power Cords 4 Your PC's Hardware Control Panel 5 Starting and Stopping Your PC 6 Starting Your PC 6 Stopping Your - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 5
Accessory Boards with Plug and Play 25 Installing the Board 26 Installing an OverDrive Processor 28 Installing the Security Bracket 30 3 Troubleshooting Your PC Solving Problems 32 HP Summary Screen 32 If Your PC Does Not Start Properly 33 Display is Blank and There Are No Error Messages 33 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 6
Troubleshooting 46 System Board Switches 46 Power Consumption 47 IRQs, DMAs, and I/O Addresses Used by Your PC 48 The HP Summary Screen and Setup Program 49 HP Summary Screen 49 Using the HP Setup Program 50 4 Hewlett Packard Support and Information Services Your HP Authorized Reseller 54 HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 7
Web Site 57 HP FAXback on Demand-HP FIRST 58 HP Audio Tips (USA only) HP Automated Support Directory 58 Ordering Drivers and BIOS on Diskette 59 HP Support Services 60 Hewlett-Packard Telephone Support 61 Lifeline Telephone Support (U.S. Only 61 HP Network Phone-in Support Service (NPS 62 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 8
cobra-d1.fb4 Page 1 Wednesday, May 15, 1996 3:01 PM 1 Setting Up and Using Your PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 9
move it without help. Computer Typical Display Computer Power Cord Keyboard Mouse Display Power Cord Operating System Installation Tools Two HP CD-ROMs: Drivers Documentation Manuals 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 10
cobra-d1.fb4 Page 3 Wednesday, May 15, 1996 3:01 PM 1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 11
cobra-d1.fb4 Page 4 Wednesday, May 15, 1996 3:01 PM 1 Setting Up and Using Your PC Connecting the Power Cords Connecting the Power Cords 1 If fitted, remove the label covering the computer's power connector. 2 Connect the power cords to the display and the computer. (The connectors are shaped to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 12
hard disk drive is being accessed. The hard disk activity light only works if you have an IDE hard disk drive, which comes with your Vectra PC. If you replace this drive with a SCSI hard disk drive, this light will not work. English 5 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 13
carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the control panel. Refer to the operating system manual for details of how to exit the operating system. 6 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 14
-On Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a User an Administrator Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 50. 2 Select the Security menu group. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 15
Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a set a User Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 50. 2 Select the Security menu group. 3 Select - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 16
the PC. To configure power management, refer to the Power Menu in the HP Setup program. Refer to your operating system documentation for detailed information about the capabilities PC, how to upgrade, and how to optimize performance • HP support-similar to chapter 4 in this User's Guide. English 9 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 17
cobra-d1.fb4 Page 10 Wednesday, May 15, 1996 3:01 PM 1 Setting Up and Using Your PC Additional Information and Help 10 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 18
cobra-d2.fb4 Page 11 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 19
to Install Accessories In Your PC Accessories You Can Install WARNING Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers. For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 20
cobra-d2.fb4 Page 13 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover 1 Switch off the display and the PC. 2 Disconnect the power cords from the power outlets, the PC, and the display. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 21
cobra-d2.fb4 Page 14 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 22
cobra-d2.fb4 Page 15 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Installing Memory CAUTION Installing Memory Static electricity can damage electronic components. Turn all equipment OFF. Don't let your clothes touch the accessory. To equalize the static electricity, - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 23
any other accessories before replacing the cover and power supply. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to "HP Summary Screen", on page 49. Installing a Video Memory Upgrade Your PC is supplied with video memory on the system - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 24
the instructions that come with your video memory upgrade or that are in your operating system manual to configure the new video memory upgrade. 3 You may be asked to insert a CD-ROM containing an appropriate video driver. For the latest version of a required driver, refer to "HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 25
cobra-d2.fb4 Page 18 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Installing Mass Storage Devices NOTE Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. You can install a - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 26
can be connected to the system board using these data cables.(Refer to the storage device's manual to check whether you need to set jumpers, or if there are any special installation procedures.) to obtain the latest available drivers from HP, refer to "HP BBS Library", on page 57. English 19 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 27
has correctly identified the new configuration, by viewing the HP Summary Screen. Refer to the "HP Summary Screen", on page 49. If the configuration is has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manuals to see if you must set jumpers - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 28
the new configuration by checking the HP Summary Screen. Refer to the "HP Summary Screen", on page 49. Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manual to see if you must - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 29
Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 30
2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully return the PC to power cords. 12 Verify the new configuration by checking the HP Summary Screen. Refer to the "HP Summary Screen", on page 49. Installing a Tape Drive - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 31
and power cables to the rear of the drive and to the PC (refer to the cables and instructions that come with the tape drive). 7 Replace the CD-ROM in the middle shelf. 8 Install 9 Verify the new configuration by checking the HP Summary Screen. Refer to the "HP Summary Screen", on page 49. 24 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 32
industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. NOTE All PCI accessory boards are Plug and Play, although not all - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 33
instructions detailed in their manuals. 4 Unscrew and remove the slot cover. Store it in a safe place. If the slot cover is tight, loosen the screws on the adjacent slots. (See diagram on facing page.) 5 Hold the board horizontally by its "top" edge. Slide it into the board guide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 34
cobra-d2.fb4 Page 27 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. Step 8: Installing - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 35
cobra-d2.fb4 Page 28 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 36
cobra-d2.fb4 Page 29 Wednesday, May 15, 1996 3:02 PM CAUTION 2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 37
cobra-d2.fb4 Page 30 Wednesday, May 15, 1996 3:02 PM 2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer's cover (refer to " - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 38
cobra-d3.fb4 Page 31 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. It also introduces the HP Summary Screen and the HP Setup Program. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 39
05 PM 3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 53. HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 40
cobra-d3.fb4 Page 33 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 41
3:05 PM 3 Troubleshooting Your PC If 15. Refer to "Installing Accessory Boards" on page 25. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 46 one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 42
fb4 Page 35 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Does Not Start Properly 1 Turn the message and continue. • Press to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the PC appears to start - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 43
cobra-d3.fb4 Page 36 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 44
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with your setting in the Setup program. Refer to the Power Menu in the HP Setup program. Display Does Not Work Properly If Your Display is Blurred - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 45
Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 46
39 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work • Ensure that application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 47
cobra-d3.fb4 Page 40 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 48
, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Activity Light Does Not do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by qualified service personnel only. Do not attempt to make any adjustment of the unit. This PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 49
Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Does Not Work • Check that Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. • If the problem persists, refer to HP support. 42 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 50
cobra-d3.fb4 Page 43 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 51
3:05 PM 3 Troubleshooting Your PC Changing the operating system and application software manuals. • If Windows does not run properly, refer to the Windows manual for guidance. If the You should order replacement battery HP 1420-0356 from your local Sales and Service office, or the equivalent " - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 52
Page 45 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC Changing the Battery After removing the computer's is in place and holds the battery firmly. You can also install an external battery (HP part number 1420-0513), which you can order from your authorized reseller. Install the external - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 53
3:05 PM 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Troubleshooting System Board Switches test. Set to Open for normal operation (default setting) Processor Frequency 180 MHz 200 MHz 233 MHz 266 MHz Bus Frequency 60 MHz 66 MHz 66 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 54
, May 15, 1996 3:05 PM NOTE 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts (rms). Consumption at 115V / 60Hz Consumption at 230V / 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 1.3 1.3 1.4 1.5 Windows NT1 with 55 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 55
, May 15, 1996 3:05 PM 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting IRQs, DMAs, and I/O Addresses Used by - 2Fh, integrated I/O controller 96h - 97h, "Little Ben" E0h - E7h, HP reserved 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 56
Troubleshooting Your PC The HP Summary Screen and Setup Program The HP Summary Screen and Setup Program This section introduces the HP Summary Screen and the HP Setup program. You can use the Summary Screen and the Setup program to configure your PC and solve configuration problems with your PC HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 57
PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press , the HP Summary Screen, similar to the following one, will appear: VA/6xxx - you a summary of the current configuration settings of your PC. Using the HP Setup Program 1 Turn on the display and then the PC. If the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 58
cobra-d3.fb4 Page 51 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 59
cobra-d3.fb4 Page 52 Wednesday, May 15, 1996 3:05 PM 3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys: • The or arrows, and or used to select fields - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 60
cobra-d4.fb4 Page 53 Wednesday, May 15, 1996 3:09 PM 4 Hewlett Packard Support and Information Services - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 61
CD-ROM HP Support Assistant is a yearly subscription service on CD-ROM. Each CD-ROM contains information about Vectra PCs as well as other HP computing products. The types of information you can find include: • Product manuals, service and technical reference manuals • Troubleshooting, installation - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 62
Page 55 Wednesday, May 15, 1996 3:09 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system. Request document number 9025 (US and Asia - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 63
15, 1996 3:09 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services For the United States and the United Kingdom interface, choose GO from the Services menu or click on the GO icon on the Ribbon. In the GO... dialog box, type HP and then click on the OK - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 64
your location. Alias Name Password ftp-boi.external.hp.com anonymous Enter your E-mail address Access HP World Wide Web Site Access HP, HP's World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 65
Page 58 Wednesday, May 15, 1996 3:09 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP FAXback on Demand-HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 66
cobra-d4.fb4 Page 59 Wednesday, May 15, 1996 3:09 PM 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 67
Services HP Support Services WARNING HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. HP telephone support for your Vectra - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 68
be able to help you, or direct you to the appropriate HP telephone support service. Lifeline Telephone Support (U.S. Only) Lifeline is a fee-based telephone support program for Vectra PCs available after the one-year telephone support provided as part of the hardware warranty has expired. In the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 69
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you: • resolve complex network problems - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 70
Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot be written to. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. IDE Integrated Device Electronics. An interface - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 71
(dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 72
message, 35 F flexible disk drive problems, 40 FTP access to HP, 57 G glossary, 63 H hard disk problems, 40 Hewlett-Packard BBS library, 57 FTP access, 57 information services, 55 marketing headquarters, 62 support and information services, 53 World Wide Web access, 57 HP Forum on America Online, 56 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 73
location, 46 System board, switches, 46 T tape drive, installing, 23 telephone support for networks, 62 out of warranty, 61 under warranty, 61 tools required for installation, 2 troubleshooting, 31 U unpacking the PC, 2 URL for HP World Wide Web site, 57 V VESA connector, 26 video memory modules - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 74
bckmttr.fb4 Page 67 Wednesday, May 15, 1996 3:12 PM Regulatory Information and Warranty - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 75
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name and Address: HEWLETT-PACKARD Boulevard Steve Biko 38090 Villefontaine FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VA 6/xxx DT Conforms to the following Product - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 76
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 77
bckmttr.fb4 Page 70 Wednesday, May 15, 1996 3:12 PM Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 78
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 79
time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 80
HP computer product. This HP Software Product Agreement and Product Limited Warranty shall supersede any non-HP by a third party software supplier named in the copyright notices included with be available from Hewlett-Packard under a separate support agreement. 8 EXPORT CLAUSE. Customer agrees not - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 81
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software Service Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 82
cobdt-bc.fb4 Page 75 Wednesday, May 15, 1996 3:44 PM - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx DesKTop PC - User’s Guide, D420 - Page 83
cobdt-bc.fb4 Page 76 Wednesday, May 15, 1996 3:44 PM Part Number D4200-90001 Printed in USA 5/96 50%
HP Vectra VA
6/xxx
User’s Guide
cdt-fcc.fb4
Page 1
Wednesday, May 15, 1996
2:54 PM