HP Vectra XA 5/xxx HP Vectra XA 5/xxx , User's Guide for Desktop models
HP Vectra XA 5/xxx Manual
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- HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 1
User's Guide HP Vectra XA 5/xxx - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 3
User's Guide - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 4
Manual is For This manual is for anyone who wants to: • Set up the PC for the first time • Configure the PC • Add accessories to the PC • Troubleshoot problems on the PC • Find out where to get more information and support power supply. This HP PC is a class 1 laser product. Do not attempt to - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 5
topic "Working in Comfort". For Windows for Workgroups (Windows 3.11) users, open the Program Manager, open the program group "HPUtils", and double-click on the "HP User Tools" icon. Then click on "Working in Comfort" in the page tagged "Information". English v - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 6
vi English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 7
Contents 1 Setting Up and Using Your PC Unpacking Your PC 2 Connecting the Mouse, Keyboard, Display and Printer 3 Connecting to a Network 4 Connecting Audio Accessories 5 Connecting the Power Cables 6 Your PC's Hardware Control Panel 7 Starting and Stopping Your PC 8 Starting Your PC 8 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 8
Configuring non-Plug and Play ISA Accessory Boards 33 Installing the Accessory Board 34 Installing an OverDrive Processor 36 Installing the Security Bracket 38 3 The HP Setup Program The HP Summary Screen 40 Using the Setup Program 42 viii English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 9
59 Controlling the Remote Program Load 60 Configuring the PCI Integrated Ethernet Interface 62 Saving Your Changes and Leaving SETUP 62 4 Troubleshooting Your PC Solving Problems 64 HP Summary Screen 64 If Your PC Does Not Start Properly 65 Display is Blank and There Are No Error Messages 65 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 10
If You Have a Problem with the MGA Graphics Adapter 78 Changing the Battery 79 Technical Information 81 System Board Switches 81 Power Consumption 82 IRQs, DMAs, and I/O Addresses Used by Your PC 83 5 Hewlett Packard Support and Information Services Introduction 86 Your HP Authorized Reseller - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 11
Wide Web Site 91 HP FAXback on Demand-HP FIRST 92 HP Audio Tips (USA only) HP Automated Support Directory 92 Ordering Drivers and BIOS on Diskette 93 HP Support Services 94 Hewlett-Packard Telephone Support 95 Lifeline Telephone Support 96 HP Network Phone-in Support Service (NPS 97 Summary - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 12
xii English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 13
1 Setting Up and Using Your PC - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 14
space for the keyboard, mouse, and any other accessories. 3 Position the PC so that its rear connectors are easily accessible. 4 Refer to the display's manual for information about the display. Your PC's operating system is preloaded on your PC's hard disk drive. No tools are required to set up your - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 15
can be used for USB accessories. Most USB accessories are automatically configured as soon as they are physically attached to the PC. USB is not supported by all operating systems. If the USB drivers are not available on your PC, they can be obtained from - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 16
to a Network Use the information on this page if your PC comes with an HP-supplied integrated network solution connector. Let your Network Administrator know you are connecting your the Configuration Menu of the HP Setup program. (You can find additional information in the online Network - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 17
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities, it will have a Headphones jack and a Microphone jack on the rear panel. An audio Stereo In jack, an audio Stereo Out jack, and a MIDI interface connector are also located - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 18
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 19
hard disk drive is being accessed. The hard disk activity light only works if you have an IDE hard disk drive, which comes with your Vectra PC. If you replace this drive with a SCSI hard disk drive, this light will not work. NOTE If your PC comes with an audio board - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 20
-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error POST, the error will automatically be displayed. For details, refer to "The HP Summary Screen", on page 40. 3 If you have set a password in the - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 21
first, and then the PC. When the PC is switched on, the Vectra Logo is displayed. The PC performs a Power-On-Self-Test (POST). Press if you want to view the POST details in the HP Summary Screen (refer to the "The HP Summary Screen", on page 40. If an error is detected during - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 22
company name. (If necessary, the name of the user can be modified later.) • The current date and time. • The type of printer (for example, HP LaserJet Warranty Registration card that you will find inside the back of this manual. When the initialization routine has finished, click on OK and the PC - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 23
is very important that you create master diskettes for your preloaded software as soon as possible. HP recommends that you use new diskettes. If you need to restore the preloaded software on your panel. Refer to the operating system manual for details of how to exit the operating system. English 11 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 24
NOTE 1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords, the administrator password and the user password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program. Setting an Administrator - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 25
NOTE 1 Setting Up and Using Your PC Setting Passwords Setting a User Password A user password can only be set if an Administrator Password has already been set. Set a User Password to: • provide a power-on password prompt to prevent your PC being started or used in your absence • start the PC - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 26
• Working in comfort-guidance on ergonomic issues • Inside your PC-describes the basic parts of your PC, how to upgrade, and how to optimize performance • HP support-similar to chapter 5 in this User's Guide • Glossary. 14 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 27
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 28
disk drive Tape Drive Main Memory Modules (32-bit EDO): 8 MB kit (2 x 4 MB modules)-order HP D3646B 16 MB kit (2 x 8MB modules)-order HP D3647B 32 MB kit (2 x 16 MB modules)-order HP D3648B 64 MB kit (2 x 32 MB modules)-order HP D4543A (Pairs of identical modules must be installed.) 16 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 29
WARNING 2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 30
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board slots. 1 Disconnect the computer's power supply cord and - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 31
and B2 Any pair of identical modules. C1 and C2 Any pair of identical modules. 1. The letters "A", "B", and "C" are used for reference only in this manual. These letters do not appear on the system board. The bank identified here as "C" is the one closest to the processor. Best performance is - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 32
pull the module forward and out of the socket. 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to page 40. 20 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 33
of integrated video memory, you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution. (Order HP part number D3557B.) 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer's cover - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 34
or dual-screen operation (with a second VGA controller): • OFF for single-screen operation - DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector ON 12 22 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 35
NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. You can install a non-IDE hard disk drive or CD-ROM device, but it will - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 36
the system board using these data cables.(Refer to the storage device's manual to check whether you need to set jumpers, or if there are any verify that your PC has correctly identified the new configuration, by viewing the HP Summary Screen. Refer to the page 40. If the configuration is not correct - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 37
Devices Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manuals to see if you must set jumpers or if there is a special installation procedure to follow. 1 Disconnect the computer - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 38
all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to the page 40. Installing an IDE Hard Disk PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manual to see if you must set jumpers or - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 39
Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 40
2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully return the PC to the upright . Reconnect all cables and power cords. 12 Verify the new configuration by checking the HP Summary Screen. Refer to page 40. 28 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 41
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing a CD-ROM Drive in the Middle Shelf 1 Disconnect the computer's power supply cord and any connection to a telecommunications network. 2 Remove the computer's cover. (Refer to page 17.) 3 Remove the bezel from the - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 42
all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to page 40. Do not open the CD-ROM drive a danger of electric shock, and the laser beam light could harm your eyes. Service should be carried out by qualified personnel. This PC is a class 1 laser - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 43
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing a Tape Drive in the Bottom Shelf A tape drive can be installed in the bottom shelf. 1 Disconnect the computer's power supply cord from the power outlet, and disconnect the PC from any telecommunications network. 2 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 44
data and power cables to the rear of the drive and to the PC (refer to the cables and instructions that come with the tape drive). 7 If you removed one, replace the CD-ROM in the middle power cords. 9 Verify the new configuration by checking the HP Summary Screen. Refer to the page 40. 32 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 45
standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 46
instructions detailed in their manuals . 4 Unscrew and remove the slot cover. Store it in a safe place. If the slot cover is tight, loosen the screws on the adjacent slots. (See diagram on facing page.) 5 Hold the board horizontally by its "top" edge. Slide it into the board guide the HP Setup - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 47
2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. English 35 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 48
2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. NOTE When - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 49
CAUTION 2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the processor over the socket, with it's corner marker - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 50
2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer's cover (refer to page 17). 2 Remove the security bracket from the storage - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 51
3 The HP Setup Program This chapter describes how to use the HP Setup program. - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 52
press and to restart the PC (Windows 3.11). For Windows 95, use the Shut Down command. 2 While the Vectra logo appears on your display, press . This will take you to the HP Summary Screen. (To go immediately into the Setup program, and bypass the Summary Screen, press instead of ). The Summary - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 53
Screen When you press , the HP Summary Screen, similar to the following one, will appear: XA 5/200 - Copyright 1996 Hewlett-Packard - 2.2 BIOS Version : HA.O7.xx CPU Date Code : A-00 System RAM : 80 MB Bank A : 16 MB (EDO) Bank B : 64 MB (EDO) - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 54
NOTE 3 The HP Setup Program Using the Setup Program Using the Setup Program 1 Turn on the display and then the PC. If the PC is already turned on, - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 55
3 The HP Setup Program Using the Setup Program • The or arrows, and or be used to select fields in the current menu. keys can • The key moves - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 56
3 The HP Setup Program Understanding the SETUP Program Understanding the SETUP Program The built-in Setup program is accessed by pressing during the PC's Power-On-Self- - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 57
3 The HP Setup Program Understanding the SETUP Program Main Menu Items The following table explains the individual items in the Main group. Setup Items Running Windows 95 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 58
3 The HP Setup Program Understanding the SETUP Program Configuration Menu Items The following tables explain the individual items for each of the submenus in the Configuration group. - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 59
3 The HP Setup Program Understanding the SETUP Program Setup Item Video system Video BIOS shadowing Video Submenu (Configuration group) Default Action [EGA/VGA] [Enabled] Selects video display - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 60
3 The HP Setup Program Understanding the SETUP Program Setup Item IDE Device #01 IDE Device #11 IDE Devices Submenu (Configuration group) Default [2564 Mb] (None) Action Configure - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 61
3 The HP Setup Program Understanding the SETUP Program Integrated Network Interface Submenu (Configuration group) Setup Item Default1 Action Integrated Ethernet Interface [Enabled] Enables or disables the integrated - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 62
3 The HP Setup Program Understanding the SETUP Program USB Devices Submenu (Configuration group) Setup Item Default Action USB Interface [Disabled] Enables or disables the integrated USB interface. - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 63
3 The HP Setup Program Understanding the SETUP Program Security Menu Items The following tables explain the individual items for each of the submenus in the Security group. - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 64
3 The HP Setup Program Understanding the SETUP Program Administrator Password Submenu (Security group) Setup Item Default Action passwords, refer to "Setting an Administrator Password", on page 12. 2. The option "Keyboard Locked" is only supported by Windows 3.11 and Windows 95. 52 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 65
3 The HP Setup Program Understanding the SETUP Program Hardware Protection Submenu (Security group) Setup Item Default Integrated Flexible Disk Controller Flexible Disks [Unlocked] Action Select 'Locked' to - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 66
3 The HP Setup Program Understanding the SETUP Program Start-up Center Submenu (Security group) Setup Item Default Action The start-up priority follows the order of the - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 67
Advanced Power Management CAUTION 3 The HP Setup Program Understanding the SETUP Program Power Menu Items Power management enables you to reduce the PC's power consumption when you are not using it. The following two power management modes are supported in Windows 3.11 and Windows 95: • Standby - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 68
3 The HP Setup Program Understanding the SETUP Program The following table explains the individual items integrated network interface. To use this feature, refer first to the Network Administrator's Guide which comes with your PC. Enables or disables the space-bar to power-on the PC. 56 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 69
3 The HP Setup Program Understanding the SETUP Program Exit Menu Items When you select this menu group, a screen similar to the one below will appear. PhoenixBIOS Setup - - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 70
HP Setup Program Configuring Your Network Connection Configuring Your Network Connection Use the information in this section if your PC comes with an HPsupplied integrated network solution. Use this section if you have trouble the Network Administrator's Guide which comes with your PC. 58 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 71
3 The HP Setup Program Configuring Your Network Connection Controlling the Network Security Features The Security Features allow you to enable starting from the network if you want - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 72
Program Configuring Your Network Connection Controlling the Remote Program Load The HP Enhanced PCI Ethernet interface has the ability to power up the PC, depending on the network connector you use. Information about which network connector is - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 73
3 The HP Setup Program Configuring Your Network Connection To enable the Remote-Power mode: 1 Use the or key to select the Power menu (refer to "Power Menu - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 74
Configuring the PCI Integrated Ethernet Interface Configuration of the I/O Address, Hardware Interrupt, and DMA channel are made automatically for the HP Enhanced PCI Ethernet interface. Use SETUP to enable or disable the Enhanced PCI Ethernet interface. To disable/enable the Enhanced PCI - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 75
4 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 76
4 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 85. HP - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 77
4 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 78
4 Troubleshooting Your PC If Your PC to "Installing Memory" on page 19. Refer to "Installing Accessory Boards" on page 33. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 81. 5 Replace the cover. 6 to determine which one is causing the problem. 66 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 79
4 Troubleshooting Your PC If Your PC Does Not Start Properly If You Cannot Start Your PC your PC from a modem, and this option does not work, then you need to change the IRQ setting in the HP Setup program. In the Setup program, go to the Security group, and the "Start-up Center" submenu. Change the - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 80
4 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 81
4 Troubleshooting Your PC If You Cannot Turn Off Your PC If You is Blurred or Unreadable If you select the wrong display, the display screen may become blurred or unreadable. To correct this problem: 1 Restart the PC - either switch the PC off then on, or press and Delete . The PC will perform - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 82
4 Troubleshooting Your PC If Your PC Has a Hardware Problem 6 Select the VGA line, and press . 7 Press again to accept the configuration. 8 Press and Delete to restart the PC. 9 If necessary, type WIN to restart Windows. 10 When Windows starts, select the correct display with HP - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 83
4 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If too high. Other Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If the screens - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 84
4 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work • Ensure that the keyboard is correctly connected. • If you turn on your PC, the operating system boots, the keyboard - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 85
4 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work • Make sure another peripheral connected to the port. • If you receive an error message, refer to the printer's manual for help. If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 86
4 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work • Check that laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength. This PC - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 87
4 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Does Not Work • Check that the cables Your PC", on page 83. Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. • If the problem persists, refer to HP support. English 75 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 88
4 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 89
Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won't run: • Refer to the operating system and application software manuals instructions - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 90
Troubleshooting Your PC If You Have a Problem with the MGA Graphics Adapter If You Have a Problem with the MGA Graphics Adapter PC Will Not Start (boot) If you have another VGA accessory board installed, remove it with the MGA Installed Problems your Driver display manual for additional - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 91
WARNING 4 Troubleshooting Your PC Changing the Battery Changing the Battery There is a used batteries will be accepted free of charge. You should order replacement battery HP 1420-0314 from your local Sales and Service office, or a Rayovac 2325/2335 or Mitsubishi BR2325/BR2335, either of which - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 92
External Battery 4 Troubleshooting Your PC Changing the Battery You can also install an external battery in the PC (HP part number 14200513), which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer's cover, connect the external - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 93
Technical Information System Board Switches System Board Switches 4 Troubleshooting Your PC Technical Information Switch 1 - 4, 7 5 6 9 8, enabled (default) Not used (factory/test use only) Processor Frequency 120 133 150 166 180 200 Bus Frequency 60 MHz 66 MHz 60 MHz 66 MHz 60 MHz 66 MHz - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 94
(rms). Consumption by Model Number Off Windows 95 (without disk transfer) Windows 95 (with disk transfer) Suspend XA 5/133 < 3 24 XA 5/133 (multimedia) < 3 28 XA 5/166 < 3 26 XA 5/166 (multimedia) < 3 29 XA 5/200 (multimedia) < 3 30 34 38 36 39 40 21 25 27.5 31 32 When the PC is - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 95
4 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your serial port 3F0h - 3F5h, 3F7h integrated flexible disk controller 3F8h - 3FFh serial port 496h - 497h HP reserved 678h - 67Bh parallel port if ECP mode is selected 778h - 77Bh parallel port if ECP mode is - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 96
4 Troubleshooting Your PC Technical Information 84 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 97
5 Hewlett Packard Support and Information Services - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 98
you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 99
used with the HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP's three-year - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 100
. The documentation CD-ROM is also updated monthly and contains: • Product manuals and service manuals • Installation and configuration information • Troubleshooting information • Technical reference manuals. Subscriptions to HP Support Assistant can be obtained with an order form which is available - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 101
. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products. You - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 102
Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 103
access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 104
or fax Phone or fax Phone or fax Phone or fax Fax A complete description of Hewlett-Packard electronic services is provided in document #9020. HP Audio Tips (USA only) HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 105
5 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 106
the second and third years of hardware warranty, via the Lifeline program, which is a feebased service. HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements. Reloading the software bundled or pre-loaded on your PC - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 107
5 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 108
Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • your HP Vectra in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 109
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 110
. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 111
5 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 112
5 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 100 English - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 113
System. Software that provides an interface between the computer hardware and the operating system. used for the temporary storage of data and processor instructions. CD-ROM Compact Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 114
Glossary Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 115
Glossary 3-D viewing pipeline, for instance, an object is defined by the application developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordinates (NDCs); the NDCs are mapped to device coordinates; and the final picture is - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 116
to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCAM SCSI Configured Automatically. A protocol which automatically assigns device IDs to SCSI devices which support SCAM. SCSI Small Computer System Interface. A high-speed data bus used for - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 117
graphical user interface, 102 H hard disk problems, 74 hardware protection, 53 headphones jack location of connector, 5 Hewlett-Packard BBS library, 91 information services, 89 marketing headquarters, 99 support and information services, 85 World Wide Web access, 91 HP Forum on America Online, 90 on - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 118
license agreement, 10 master diskettes, 11 problems, 76 space bar, power on, 56 standby delay, 56 standby wakeup, 56 start from modem, 67 starting HP SETUP program, 42 PC, 8 PC for the first time, 9 Starting and Stopping Your PC, 8 startup center, 54 stopping PC, 11 support by telephone, 95, 96 106 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 119
System board, switches, 81 T tape drive, installing, 31 telephone support for networks, 97 out of warranty, 96 under warranty, 95 time, setting, 45 tools required for installation, 2 troubleshooting, 63 true color, 104 U unpacking the PC, 2 URL for HP World Wide Web site, 91 USB, Setup program, 50 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 120
Index 108 - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 121
Regulatory Information and Warranty - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 122
OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: HEWLETT-PACKARD Manufacturer's Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra XA 5/xxx Conforms to the following Product - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 123
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's FCC Compliance Tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 124
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 125
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center. The customer - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 126
time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 127
Limited Warranty Your HP Vectra PC contains preinstalled been developed by a third party software supplier named in the copyright notices included with the software recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 128
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 129
Your HP Vectra PC Physical Characteristics Characteristic Weight (excluding display and keyboard) Dimensions relative) Acoustic noise power (LwA): Acoustic noise pressure (LpA): - HP Vectra XA 5/xxx | HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 130
50% Paper not bleached with chlorine Part Number D3984-9xxxx Printed in USA 12/96
HP Vectra XA
5/xxx
User’s Guide