HP Vectra XA 5/xxx HP Vectra XA 5/xxx , User's Guide for Desktop models - Page 85

If Your Printer Does Not Work, If the Flexible Disk Drive Does Not Work

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4 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work • Make sure the printer's power switch is ON. • Verify that the power cord is plugged into the power outlet and the printer. • Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC and printer. • Check that the printer is online. • Examine the paper feed mechanism for a paper jam. • Make sure that the printer is configured correctly for the PC and for the application. a Ensure the PC's port has been correctly configured using Setup. b Make sure the printer is correctly set up in your operating system's configuration. c Ensure the application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working properly by running another peripheral connected to the port. • If you receive an error message, refer to the printer's manual for help. If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that is the right density. • Check that your flexible disk drive is correctly configured in the Setup Configuration menu. • Check the option on the Setup Configuration menu which enables or disables the on-board flexible disk controller. • Clean the flexible disk drive using a diskette cleaning kit. • Check that the flexible disk drive has been enabled in Setup. • Flexible disk drive (refer to "Hardware Protection Submenu (Security group)" on page 53) • Boot on flexible disk drive (refer to "Start-up Center Submenu (Security group)", on page 54) • Write on flexible disk drives (refer to "Start-up Center Submenu (Security group)", on page 54). • Check that the disk power and data cables are correctly connected. English 73

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English
73
4
Troubleshooting Your PC
If Your PC Has a Hardware Problem
If Your Printer Does Not Work
•
Make sure the printer’s power switch is ON.
•
Verify that the power cord is plugged into the power outlet and the
printer.
•
Verify that you have the correct cable for the printer. Make sure that
it is securely connected to the correct connector (port) on the PC
and printer.
•
Check that the printer is online.
•
Examine the paper feed mechanism for a paper jam.
•
Make sure that the printer is configured correctly for the PC and for
the application.
a
Ensure the PC’s port has been correctly configured using
Setup
.
b
Make sure the printer is correctly set up in your operating
system’s configuration.
c
Ensure the application program’s “print” menu has been correctly
set up. (Refer to the manual supplied with the application
software.)
•
Check that the PC’s port is working properly by running another
peripheral connected to the port.
•
If you receive an error message, refer to the printer’s manual for help.
If the Flexible Disk Drive Does Not Work
•
Ensure you are using a formatted diskette and it is inserted
correctly.
•
Check you are using a diskette that is the right density.
•
Check that your flexible disk drive is correctly configured in the
Setup
Configuration
menu.
•
Check the option on the
Setup
Configuration
menu which
enables or disables the on-board flexible disk controller.
•
Clean the flexible disk drive using a diskette cleaning kit.
•
Check that the flexible disk drive has been enabled in
Setup
.
•
Flexible disk drive (refer to “Hardware Protection Submenu
(Security group)” on page 53)
•
Boot on flexible disk drive (refer to
"Start-up Center Submenu
(Security group)", on page 54)
•
Write on flexible disk drives (refer to
"Start-up Center Submenu
(Security group)", on page 54).
•
Check that the disk power and data cables are correctly connected.