HP Z210 HP Z210 CMT Workstation Maintenance and Service Guide
HP Z210 Manual
View all HP Z210 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Z210 manual content summary:
- HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 1
HP Z210 CMT Workstation Maintenance and Service Guide - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 2
, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying . Trademark Credits Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel is a trademark of Intel Corporation in the U.S. and - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 3
the HP Z210 Convertible Mini Tower (CMT) Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22 System management on page 25 Replacing components on page 53 Diagnostics and troubleshooting on - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 4
iv About this guide ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 5
10 Resetting the power supply 10 Environmental specifications 11 ENERGY STAR Qualification 12 ERP compliance mode 13 Enabling ERP compliance mode 13 Disabling ERP compliance mode 13 Accessibility ...13 Hyper-threading ...13 SATA Power Management 14 Intel Turbo Boost Technology 14 HP Cool - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 6
HP driver CD 19 Updating the workstation ...20 Updating the workstation after first boot 20 Upgrading the BIOS 20 Determining current BIOS 20 Upgrading BIOS 21 Upgrading device drivers 21 3 Restoring the operating system 22 Restore method ...22 Ordering backup software ...23 Restoring Windows - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 7
from Boot Block Recovery mode 41 Workstation security 42 Asset tracking 42 SATA hard disk drive security 43 DriveLock applications 44 Using DriveLock 44 Password security 46 Establishing a setup password using Computer Setup (F10) Utility ... 46 Establishing a power-on password using computer - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 8
front bezel 68 Installing the front bezel 68 Front panel I/O device assembly 68 Removing the front panel I/O device assembly 68 Installing the front 79 Installing the speaker 79 Power supply ...80 Removing the power supply 80 Installing the power supply 80 Power connections 81 Rear system - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 9
82 Memory ...83 Supported DIMM configurations 83 DIMM installation guidelines 83 DIMM installation order 83 BIOS errors and warnings 84 Removing a DIMM 84 Installing a DIMM 85 Expansion card slot identification 87 Slot identification and description 87 Power limitations for graphics cards - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 10
the monitor display 117 Troubleshooting scenarios and solutions 117 Solving minor problems 118 Solving diskette problems 120 Solving hard drive problems 121 Solving display problems 123 Solving audio problems 125 Solving printer problems 126 Self-troubleshooting with HP Vision Diagnostics - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 11
Attaching SATA HDDs 147 Configuring system BIOS 148 Creating RAID volumes 149 8 Configuring password security and resetting CMOS 150 Preparing to configure passwords 150 Resetting the password jumper 151 Clearing and Resetting the CMOS 151 Using the CMOS Button 152 Using the Computer Setup - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 12
xii ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 13
This chapter presents an overview of the hardware components of the workstation. It includes these topics: Topics Product features on page 1 Workstation specifications on page 7 Product features The following sections describe the workstation system board architecture and components, and includes - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 14
In addition, the chipset uses the Intel DMIx4 interface to connect the processor and I/O controller. Memory technology The workstation dual in-line memory modules (DIMMs) are based on DDR3 1066/1333MHz technology. Error checking and correcting (ECC) and non-ECC DIMMs are supported. Two direct-attach - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 15
In Windows 7, you can view the model of CPU installed in the workstation by selecting Start > Control Panel > System. NOTE: Intermixing integrated Intel HD graphics and discrete graphics cards in order to drive more than two displays can be enabled using the Computer (F10) Setup Utility. However, HP - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 16
HP Z210 CMT Workstation layout. Drive configurations can vary. Figure 1-2 Workstation chassis components Table 1-1 Workstation component descriptions Item Description Item Description 1 Power supply 8 Memory module (DIMM) 2 Side access panel 9 PCIe card 3 Rear system fan 10 PCI card - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 17
figure shows the front panel of an HP Z210 CMT Workstation. Drive configurations can vary. Figure 1-3 Workstation front panel Table 1-2 Workstation front panel connectors Item Symbol Description 1 Optical drive manual eject 2 Optical drive eject button 3 Power button 4 Hard drive - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 18
shows the rear panel of a typical HP Z210 CMT Workstation. Figure 1-4 Workstation rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel components Item Symbol Description 1 Power supply fan Item 9 Symbol Description Microphone - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 19
supplies power to CPU and CPU fan V12-B Storage (hard disk drive, optical disk drive, diskette drive), PCIe slots, system fans V12 S Input to onboard regulators V12-G Auxilliary power for graphics V12N PCI and serial port 11VSB Input for sleep circuitry ENWW Workstation specifications - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 20
Power supply currents Table 1-5 Maximum current per rail Output (400W) V12CPU V12-B V12-S Nominal output voltage 12.0 12.0 12.0 Maximum continuous current 18A 18A 18A 33.3A combined V12-G 12.0 12.5A CAUTION: Do not exceed 400 watts of total continuous output power. Maximum combined - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 21
review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 22
fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation. 2. Determine what caused the overload and fix the problem. For troubleshooting information - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 23
The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Temperature Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 24
the Microsoft Windows Power Management feature. The Power Management feature enables the computer to enter a low-power (or "sleep") mode after a period of inactivity. When used with an external monitor that is ENERGY STAR qualified, this feature also supports the similar power management features - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 25
Windows® 7 preinstalled are designed for accessibility. These products are tested with industryleading Assistive Technology products. For more information see http://www.hp.com/accessibility. Hyper-threading This HP computer supports Hyper-threading. Hyper-Threading Technology (HTT), is an Intel - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 26
for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in computer BIOS. HP Cool Tools HP workstations and computers installed with Windows include additional software tools. To access or learn more - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 27
that the ambient temperature within the cabinet does not exceed published limits. ● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure. Figure 1-6 Proper workstation placement ENWW Workstation specifications 15 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 28
determine that you have the latest BIOS, drivers, and software updates installed on the workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 29
software update information, refer to Upgrading device drivers on page 21. Transferring files and settings to your Windows workstation The Microsoft Windows operating system offers data migration tools that helps you choose and transfer files and data from another Windows computer to your Windows - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 30
to continue with system boot and the OS installation process. Installing with the HP driver CD For instructions on installing the HP driver CD, see "Installing with the HP Installer Kit for Linux" in the HP Workstations for Linux User Guide at http://www.hp.com/support/linux_user_manual. 18 Chapter - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 31
download at http://www.hp.com/support/workstation_swdrivers. Setting up SLED on preloaded systems To set up the SUSE Linux Enterprise Desktop (SLED) on systems preloaded with the operating system: 1. Boot the workstation. 2. Start the Installation Settings and enter the password, network, graphics - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 32
basis. Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: ● Ensure that you have the latest system BIOS loaded. See Upgrading the BIOS on page 20 for instructions - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 33
site to download the latest drivers. To upgrade device drivers: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to find the latest drivers available for the workstation. If a needed driver is - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 34
7 on page 23 Restoring Novell SLED on page 24 Restore method The Windows 7 operating system can be reinstalled using the HP Recovery Manager HP Recovery Manager reinstalls the Windows operating system and device drivers (for devices included with the system) to a near-factory state. The process - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 35
Windows 7. Ordering the HP Recovery Manager media If you ordered restore media with your workstation, the media is included with your workstation components. If you did not order restore media, call HP Support and request the Windows restore Windows 7: 1. Boot from the first disk in the HP Recovery - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 36
can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions in the readme file in the / iso directory to copy the ISO image file onto a DVD. NOTE: Make copies of - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 37
Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is an 8MB Serial Peripheral Interface (SPI) port. See http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications. The Computer Setup (F10) Utility - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 38
(not supported on Linux platforms). ● Modify or restore factory default settings. ● Set the computer date and time. ● Set, view, change or verify the computer configuration, including settings for CPU, graphics, memory, audio, storage, communications and input devices. ● Modify the boot order of - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 39
the opportunity to press F10. 3. Select the language from the list and press Enter. In the Computer Setup (F10) Utility menu, five headings are displayed: File, Storage, Security, Power, and Advanced. 4. Use the left and right arrow keys to select the appropriate heading, use the up and down arrow - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 40
you set system time and date. Use the keyboard Tab and arrow keys to make changes. Flash System ROM Lets you upgrade the BIOS from a ROM image on optical media or USB. Replicated Setup Provides these options: ● Save to Removable Media-Saves the computer configuration, including CMOS, to a USB - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 41
and provides specific information about each device: ● Hard Disk-Provides information about the hard disk drives. ● CD-ROM-Provides information about the optical disk drives. ● Default Values-Resets devices to their default configuration (SATA is the default). ◦ Translation Mode2-Enables the BIOS to - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 42
default boot device.) Security Setup Password Lets you set and enable a setup password for the administrator. If you create a setup password, you must use it to change computer setup options, to flash the ROM, and to make changes to certain Plug and Play settings under Windows. Power-On Password - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 43
Lets you enable/disable the cover removal sensor1. Device Security Makes the following devices available or hidden to the computer: ● Embedded Security Device (hidden by default) ● System Audio ● Network Controller ● SATA ports With the exception of Embedded Security Device (TPM), Device Available - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 44
(VTd)1 (Disabled/Enabled)-Controls virtualization DMA remapping features of the chipset. ● Intel TXT(LT) Support1 (Enabled/Disabled)-Controls the underlying processor and chipset features needed to support a virtual appliance. To enable this feature you must enable: ◦ Virtualization Technology (VTx - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 45
until that boot occurs. Clears memory on all boots. ● POST Messages (Enabled/Disabled) ● Press the ESC key for Startup Menu (Enabled/Disabled) ● Option ROM Prompt (Enabled/Disabled)-Enabling this feature causes the computer to display a message before loading option ROMs. ● After Power Loss-Lets - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 46
enter the Computer Setup (F10) Utility. ● Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Sets the boot device for the workstation when it is started using Remote Wakeup (takes precedence over the Boot Order menu setting) . ● System Recovery Boot Support (Enabled/Disabled). Enabling this - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 47
is Enabled. Sets the maximum amount of system memory that can be allocated as graphics memory (32, 64 (default), 128, 256, 512 MB)1 ● Internal Speaker (Enabled/Disabled) ● NIC Option ROM2 Download (PXE/Disabled) ● SATA RAID Option ROM2 Download (Enabled/Disabled) ● Multi-Processor (Enabled/Disabled - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 48
Manager on page 40 ROM Flash on page 40 FailSafe Boot Block ROM on page 41 Workstation security on page 42 Fault notification and recovery on page 51 Dual-state power button on page 52 NOTE: Support for specific features described in this guide can vary by model and software version. 36 Chapter - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 49
one hard disk drive to another The HP Recovery Manager DVDs, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. Support for specific features described in this guide can vary by model and - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 50
file. 5. Power on the computer you are configuring. 6. Press and hold the F10 key until you enter the Computer Setup (F10) Utility. If necessary, press Enter to bypass the title screen. 7. Select File>Replicated Setup>Restore from Removable Storage Device, and then follow the instructions on the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 51
device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of system BIOS settings The HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/ easydeploy, are standards-based solutions for managing and controlling computers in a networked environment - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 52
of the computer. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades. SSM enables you to create the setup password on several - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 53
keys or disks in the optical disk drives. 2. Insert a BIOS image CD into the CD drive. You can also use USB media such as an HP DriveKey. 3. Power off, then power on the computer. If no BIOS image CD or USB media is found, you are prompted to insert one and restart the computer. If a setup password - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 54
the Computer Setup (F10) Utility ● Remotely, using the HP CMS or System SSM, which enables the secure, consistent deployment and control of security settings from a simple command line utility For more information about the Computer Setup (F10) Utility, see The Computer Setup (F10) Utility menu on - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 55
From the Computer Setup (F10) Utility menu SATA hard disk drive security HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access to data. WARNING! Enabling DriveLock can render a SATA hard disk drive permanently inaccessible if the master password is - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 56
hard disk drives that support the ATA security command set are detected, DriveLock appears under the Security menu in the Computer Setup (F10) menu. You are presented with options to set the master password and to enable DriveLock. You must provide a user password to enable DriveLock. Because the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 57
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 58
when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 59
in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot. When Network Server Mode is disabled, you must enter the password when the computer is powered on, when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, you must - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 60
key icon appears. Try again. After three unsuccessful tries, you must restart the computer before you can continue. Changing a power-on or setup password To change a power-on or setup password: 1. Restart the computer. 2. To change the power-on password, go to step 4. 3. To change the setup password - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 61
or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold F10 until you enter the Computer Setup - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 62
you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 63
lock FailSafe Key-available from HP-is is a device for manually disabling the solenoid lock. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Cable lock (optional) To prevent theft, the rear chassis panel of the computer accommodates a keyed cable - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 64
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 65
5 Replacing components This chapter presents removal and installation procedures for most internal workstation components. It includes these topics: Topics Warnings and cautions on page 54 Service considerations on page 55 Customer Self-Repair on page 59 Removing and installing components on page 60 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 66
the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin. - Failure to follow the computer preparation instructions can result in an improperly installed - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 67
for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 68
and fit snugly into the banana plug connector on the grounding mat or computer. ● Heel straps, toe straps, and boot straps-These can be used at standing computers and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 69
in static-free work areas. ● Disconnect power and input signals before inserting and removing or soldering aids ● Conductive foam ● Conductive tabletop computers with a ground cord of one megohm ± 10% mats with a hard-tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 70
and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 71
monitors or speakers. Lithium coin cell battery The battery included with the computer provides power to the real-time clock and has a lifetime of about three years. For instructions enables you to obtain replacement parts and install them on the computer. For more information, see http://www.hp.com - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 72
Removing and installing components Component locations The following illustration and table identify workstation system board components. Figure 5-1 System board component locations 60 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 73
Power 20 Password jumper 32 Network/USB 9 Front power button/LED 21 Serial 33 DP display port 2 10 Front USB 22 Parallel 34 DVI -I video 2 11 1st internal USB/DASH 23 Front audio 35 Keyboard/mouse 12 2nd internal USB 24 PCI 32/33 1 Blue SATA ports, namely SATA0 and SATA1, support SATA - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 74
the following steps before servicing the workstation: 1. Locate and clear a suitable work area. 2. Close all open software applications. 3. Remove all USB keys, diskettes, CDs, and DVDs from the workstation. 4. Shut down the operating system. 5. Power off the workstation and all peripheral devices - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 75
drive, memory, power supply, rear system fan, side access panel sensor, or solenoid lock Chassis lock Side access panel Processor Chassis lock Side access panel Heatsink Expansion card (PCI/PCIe) Chassis lock Side access panel Expansion card Expansion card support slot cover Front panel - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 76
Unlock it and remove from the cable lock slot as shown in the following figure. Figure 5-2 Removing the cable lock 64 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 77
. To remove the side access panel: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove locks that are present such as a cable lock. 3. Pull up on the handle (1), rotate the panel away from the chassis (2), then slide the front edge of the cover about 1.3 cm - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 78
how to remove and install the sensor. Removing the side access panel sensor To remove the side access panel sensor: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Disconnect - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 79
a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock To remove the side access panel solenoid lock: 1. Disconnect power from the workstation (see Predisassembly procedures on - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 80
I/O device assembly This section describes how to remove and install a front panel I/O device assembly. Removing the front panel I/O device assembly To remove the front panel I/O device assembly: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62 ). 2. Remove the side - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 81
the following figure. Figure 5-7 Removing the front panel I/O device assembly 5. Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-8 Disconnecting the front panel I/O cables 6. Carefully guide the front panel I/O device assembly from the chassis - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 82
reverse order as they were removed. 3. Connect the front panel I/O audio (1), USB (2) cables, and power switch/LED cable (3) to the system board as shown in the following diagram. Figure 5-9 Connecting the front panel I/O device cables NOTE: The front panel I/O device assembly also has a 1394a cable - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 83
. For instructions on how to remove and install an optical disk drive in the workstation desktop configuration, see Optical disk drive (desktop configuration) on page 75. Removing an optical disk drive from the optical bay (mini-tower configuration) 1. Disconnect power from the workstation (see - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 84
5. Lift the green drive lock release lever (1) and gently slide the drive out of the chassis (2) as shown in the following figure. Figure 5-11 Removing the optical disk drive 72 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 85
) To install an optical disk drive: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the front bezel (see Removing the front bezel on page 68). 4. If necessary, remove - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 86
to the service label on the side access panel of your workstation to determine the location of the SATA ports. These ports are also shown in Figure 5-1.) NOTE: Blue SATA ports (SATA0 and SATA1) support SATA Gen3 (6 Gbit). Only SATA5 is eSATA compatible. Figure 5-14 Connecting power and data cables - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 87
desktop configuration. For instructions on removing and installing optical disk drives in the workstation minitower configuration, see Optical disk drive (mini-tower configuration) on page 71. Removing an optical drive (desktop configuration) 1. Disconnect power from the system (see Predisassembly - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 88
16 Removing the optical drive from chassis 6. If you plan to install another drive, remove the drive completely from the chassis (1) and remove the four guide screws from the drive (2) so that you can re-use the screws to install the new drive. (See Installing an optical drive (desktop configuration - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 89
power from the system (see Predisassembly procedures on page 62), 2. Remove the side access panel (see Removing the side access panel on page 65), 3. Remove the front bezel (see Removing the front is loose, it can be damaged if you move the workstation. ENWW Removing and installing components 77 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 90
8. Connect the data (1) and power (2) cables to the drive and system board. Figure 5-19 Connecting data and power cables 78 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 91
the speaker To remove the speaker: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the front bezel (see Removing the front bezel on page 68). 4. Disconnect the speaker - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 92
This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Disconnect - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 93
interfere with the processor heatsink fans. Figure 5-22 Power connections Table 5-4 Power connector description Connector Description Item P1 Main power P12 P3 CPU power P13 P8, P9, P10 Hard disk drives P14 P6 Expansion graphics card Description Optical disk drive Optical disk drive - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 94
and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Disconnect - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 95
they are not supported by HP. ● For ECC DIMMs, use only industry-standard ECC unbuffered DIMMs. See http://www.hp.com/ go/quickspecs to find which DIMMs are compatible with the workstation. ● Do not intermix non-ECC memory DIMMs with ECC memory DIMMs. DIMM installation order Review the following to - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 96
If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code for memory error (five beeps and blinks). Removing a DIMM To remove a DIMM: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 97
on page 62). CAUTION: To prevent possible electrical damage to the DIMMs, power off the workstation and unplug the power cord from the AC power outlet before removing or installing memory. The workstation will not recognize the memory changes if the DIMM is damaged. 2. Remove the side access panel - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 98
firmly in the socket (1) as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-27 Seating the DIMM 5. Secure the socket levers (2). 86 Chapter 5 Replacing - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 99
The following table describes the workstation PCIe card slots. Table 5-5 PCI slots Slot Type Slot power (per slot) Slot power (maximum) 1 PCIe2 - x8(4) 25W 2 PCIe2 - x16 75W 3 PCIe2 - x1 4 PCIe2 - x16(4) 5 PCIe2 - x1 10W 25W 10W 150W max for total power usage of all card slots - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 100
of the workstation (including I/O cards, CPU, and memory) must not exceed the maximum rating of the workstation power supply. When planning, purchasing, and installing graphics cards in your workstation, observe the following power limitations: ● Maximum allowable graphics card power for Slot - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 101
support full-length cards. ● For optimal cooling and acoustics, place a lower-profile card next to the CPU heatsink. ● Whenever possible, avoid placing cards so they block the graphics card heatsink and fan. This is especially important for graphics cards that require attaching the auxiliary power - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 102
slots may supply less bus determine PCIe card compatibility. Table 5-6 HP x210 CMT Workstation PCIe compatibility matrix Slot Mechanical compatibility expansion card To remove an expansion card: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 103
3. Remove the expansion card retainer (if installed): grasp the top of the clamp (1), squeeze the release handles until the bottom of the clamp releases from the clamp rail (2) (it should click when it releases), and swing the clamp out from the back panel (3). Figure 5-29 Removing expansion card - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 104
card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: 1. Disconnect power from the workstation (see Predisassembly procedures on - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 105
the Save to Diskette option in the Computer Setup (F10) Utility. NOTE: Do not dispose of batteries, battery packs, or accumulators with general household waste. Removing the battery To remove the battery: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 106
provides information to successfully remove and install a hard disk drive. Removing the hard disk drive To remove a hard disk drive: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 107
then slide the hard disk drive (3) out from the chassis as shown. Support the HDD from below while you slide it out. Figure 5-33 Removing the Change the boot sequence so that the workstation boots from one of the additional drives. (Disk C:\ is the typical boot disk.) See The Computer Setup (F10 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 108
Installation To install an HDD: 1. Select a drive bay in which to install the hard disk drive and remove its mounting sled. Figure 5-34 HDD installation order Figure 5-35 Removing the mounting sled 96 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 109
when you replace the access panel, use the HP-supplied data cable with right-angle connectors. NOTE: Connect data cables to lower-numbered drive connectors first on the system board. To identify hard disk drive ports, refer to the workstation service label on the side access panel. ENWW Removing - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 110
one) support SATA Gen 3 (6 Gbit/sec). 5. Replace all components that were removed in preparation for component installation. CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Power down the workstation (see Predisassembly - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 111
. Allow the alcohol on the CPU and CPU heatsink to dry completely. Installing the CPU heatsink To install a heatsink: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 112
8. Tighten each set of diagonally opposed screws a little at a time to 6 in-lbs of torque. CAUTION: Do not overtighten the heatsink screws. Overtightening can strip the threads in the chassis. 9. Connect the CPU heatsink fan connector to the system board. Figure 5-40 Connecting the heatsink fan - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 113
CPU This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the CPU heatsink (see - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 114
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 115
board To remove the system board: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove expansion boards and graphics - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 116
toward the rear of the chassis. Figure 5-44 Inserting and aligning the system board 2. Replace the mounting screws (2). 3. Reinstall all removed components and cables. (See Power connections on page 81 to identify power cables.) 104 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 117
steps to convert to desktop configuration operation: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the the side access panel on page 65). 3. Remove the front bezel from the workstation (see Removing the front bezel on page 68). 4. Press gently on the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 118
6. Align the slots in the filler panel frame with the tabs in the front bezel. Press the optical drive filler panel back into the front bezel until it snaps into place as shown in the following figure. Figure 5-46 Installing the ODD bay filler panel 106 Chapter 5 Replacing components ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 119
press the logo outward (2) as shown in the following figure. Figure 5-47 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, and then release the logo and press it back into place in the front bezel. 8. Remove the EMI filler panels and remove the optical disk drive from the chassis - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 120
bezel (see Installing the front bezel on page 68) and the side access panel (see Installing the side access panel on page 65) when finished. Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 121
on page 111 Diagnosis guidelines on page 112 Troubleshooting checklist on page 114 HP troubleshooting resources and tools on page 115 Troubleshooting scenarios and solutions on page 117 Self-troubleshooting with HP Vision Diagnostics on page 126 Diagnostic codes and errors on page 135 ENWW 109 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 122
support phone numbers, visit http://www.hp.com/support, select your region, and click Contact HP in the upper-left corner. Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. 110 Chapter 6 Diagnostics and troubleshooting - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 123
Windows-preinstalled systems only, and is generally located on the top panel or side of the computer near the serial number label. On some computers it is located on the bottom of the computer. Locating warranty information To locate base warranty information, see http://www.hp.com/support/warranty - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 124
primary display adapter. During startup, the other monitor connectors are disabled; if the monitor is connected to one of these ports, it will not function after Power-on Self Test (POST). You can select the default source in Computer Setup (F10). 112 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 125
into a different video port on the computer if one is available. Alternatively, replace the monitor with a monitor that you know is working properly. ● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. ENWW Diagnosis guidelines - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 126
? ● Have all printer drivers been installed for each application? ● Have you removed diskettes, optical disks, and USB drive keys from the drives before powering on the computer? ● Are you running the latest version of BIOS, drivers, and software? 114 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 127
tool, select Start > All Programs > HP > HP Performance Advisor. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 128
You can select the default video source in Computer Setup (F10). During operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 129
port on the workstation if one is available. Alternatively, replace the monitor with a monitor that you know is working properly. ● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. Customizing the monitor display You can manually - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 130
computer using the power button. Workstation date and time display is incorrect. Real-time clock (RTC) battery might need replacement. 1. Reset the date and time in the Control Panel. 2. Replace the RTC battery. Workstation appears to pause periodically. Network driver is loaded and no network - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 131
a. Verify that the computer is plugged into a working AC outlet. b. Verify that the power button harness is connected to the inline front panel I/O device assembly connector. 2. Verify that the power supply cables are connected to the system board. ENWW Troubleshooting scenarios and solutions 119 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 132
. Reseat the diskette drive data and power cables. Removable drive is not seated Diskette write-control is enabled. Use the Computer Setup (F10) Utility A problem has occurred with a disk transaction. The directory structure is bad, or there is a problem with Diagnostics and troubleshooting ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 133
the power button. Cannot boot to diskette Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup. Run the Computer Setup (F10) Utility and enable diskette boot in Storage>Boot Order. Removable media boot has been disabled in Computer Setup - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 134
system, if necessary. Hard drive boot disabled in Computer Setup. Run the Computer Setup (F10) Utility and enable the hard drive entry in the Storage>Boot Order list. Workstation will not start. Hard drive is damaged. Replace the hard drive. 122 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 135
to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled. Press a key or the mouse button and, if set, enter your password. System ROM is bad; system is running in FailSafe Boot Block mode (indicated by 8 beeps). Reflash the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 136
If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Monitor cannot display requested - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 137
turned on. External speakers plugged into See your sound card documentation for proper speaker the wrong audio jack. connection. Digital CD audio is not enabled. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, select the Device Manager button. 3. Right - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 138
used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Workstation and Desktop systems. Booted from either DVD/CD or USB flash key, these diagnostics run outside the operating system and make - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 139
device information and configuration ◦ Graphics / audio / communications information and configuration ● Comprehensive diagnostic tests with: ◦ Highly configurable testing options (quick / complete / custom / interactive / non-interactive) ◦ Specific failing memory DIMM identification ◦ Tests for - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 140
setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key. 3. Turn off the computer and restart it with the USB key installed. The computer will boot to the USB key and initiate the HP Vision Diagnostics utility. 4. Follow the HP Vision Diagnostic prompts to troubleshoot - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 141
/CD. 3. Turn off the computer and restart it with the DVD/CD installed in the optical drive. The computer will boot from the DVD/CD and initiate the memory diagnostic utility. 4. Follow the diagnostic prompts to troubleshoot computer memory. ENWW Self-troubleshooting with HP Vision Diagnostics 129 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 142
order. You may use the Computer Setup (F10) utility to change the boot order, or you may press F9 to select the appropriate boot device. 11. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 143
, asset tag, and universal unique ID information. ● Communication - Shows communication devices such as serial, parallel, USB, network, Firewire, modem, and Bluetooth ports and devices. ● Graphics - Shows all embedded and add-on video cards. ENWW Self-troubleshooting with HP Vision Diagnostics 131 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 144
your computer, exit HP Vision Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu. The Duration of Test options control the duration of the test sequence. The following options are available: ● Number of loops - A test selection will run once by default - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 145
Controls HP Vision Diagnostics will automatically switch to the Status tab in order to keep track of the test execution and status. WARNING! Once started, do not reboot or power off your computer monitor The color coded status are that no hardware error or troubleshooting with HP Vision Diagnostics 133 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 146
hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 147
section presents information about diagnostic LED codes, LED color definitions, and POST error messages to help you troubleshoot problems. Diagnostic LED and audible (beep) codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 148
6-7 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED* on. No beeps. Computer on. Blue Power LED* blinks every two seconds.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Computer in - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 149
-party memory with HP memory. 4. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. Pre-video graphics error. CAUTION: Internal components might be powered even when the computer is - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 150
and Service Guide at http://www.hp.com/support/workstation_manuals. SoftPaq is a self-extracting executable, which contains instructions for its use, that enables you to upgrade the ROM. To download the Softpaq executable, visit http://www.hp.com/go/ workstationsupport. 3. The problem might - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 151
LED color definitions The following table describes what each LED light on the computer front panel signifies. Table 6-8 LED color definitions LED state LED color System status Solid Blue on page 140.) None No light System is in Hibernate, or is off. ENWW Diagnostic codes and errors 139 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 152
need replacement. ● CMOS jumper might not be properly installed. 1. Set the date and time from the Control Panel or in the Computer Setup (F10) Utility (depending on the operating system). 2. If the problem persists, replace the RTC battery. 140 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 153
RAM failure. 202-Memory Type Mismatch Memory modules do not match. Recommended action 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 154
Error 216-Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory the computer supports. 2. Remove the excess memory. 301-Keyboard Error Keyboard failure. 1. Reconnect the keyboard with the computer powered off - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 155
heatsink. 518-Power supply wattage insufficient for hardware configuration Computer configuration requires more 1. Reduce the computer power consumption. power than the power supply can provide. 2. Replace the power supply with a high output power supply. 601-Diskette Controller Error Diskette - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 156
detected on IOH core x, where x is 0 or 1. Potential system board problem; contact HP Support. 926-Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology. Potential system board problem; contact HP Support. 927-Fatal error on DIMM in slot CPU X DIMM Y Fatal multibit - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 157
is incompatible with the memory configuration. Restore the previous memory configuration. ERROR: Invalid 1394 GUID (Invalid electronic serial number) No electronic serial number is stored with the system. To assign a serial number , select Security >System IDs in the Computer Setup (F10) Utility - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 158
to determine the workstation model-specific maximum number of hard drives as discussed in the sections below. Table 7-1 Maximum hard drives Workstation 8.5mm (3.5") SATA hard drive 6.3mm (2.5") SATA hard drive Z800 5 6 Z600 3 4 Z400 4 4 Z210 CMT 3 3 Z210 SFF 2 2 146 Chapter - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 159
BIOS is only used to support serial-attached drives configured as a RAID array. This section does not apply to configuring SATA RAID in the Linux environment. For Linux SATA RAID, refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http://www.hp - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 160
BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys up or down arrow key to highlight SATA RAID Option ROM Download, and then press Enter. 13. Use the left or right arrow key to select Enable. 14. To accept - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 161
computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key installed (for workstations that support three or more hard drives): a. Press Enter to display the Select dialog. b. Use the up and down arrow keys and Space to - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 162
151 ● Clearing and Resetting the CMOS on page 151 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only ● Define a power-on password only ● Define both - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 163
for the workstation to boot to the F10 (Setup) Utility. 16. Use the F10 (Setup) Utility to create new passwords. Clearing and Resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 164
system shuts down for three seconds and then powers back on. 9. Use the F10 (Setup) Utility to reset the date and time. Using the Computer Setup (F10) Utility to Reset CMOS 1. Access the Computer Setup (F10) Utility menu. 2. When the Computer Setup message appears in the lower-right corner of the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 165
that include boot sequence order and other factory settings. However, it does not force hardware rediscovery. 4. Choose Restore Factory Settings as Default, and the press F10 to accept. 5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the computer passwords and - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 166
A Connector pins Keyboard Mouse Ethernet Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100-Mb signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 167
cable, 6.35 MM (1/8 inch) Headphone cable, 6.35 MM (1/8 inch) Audio line-in cable, 6.35 MM (1/8 inch) Line-out audio cable, 6.35 MM (1/8 inch) SATA drive Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Pin 1 (Tip) 2 (Ring - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 168
P10 Ground P11 Reserved P12 Ground P13 12V power P14 12V power P15 12V power VGA Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Monitor ID 5 GND Pin Signal 6 GND 7 GND 8 GND 9 +5 VDC 10 GND Pin Signal 11 Monitor ID 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 169
1+ 11 T.M.D.S DATA 1/3 SHIELD 12 T.M.D.S DATA 313 T.M.D.S DATA 3+ 14 +5V POWER 15 GND 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S DATA 521 T.M.D.S DATA 5+ 22 ANALOG GREEN C3 ANALOG BLUE C4 ANALOG HORZ SYNC C5 ANALOG GROUND Display port Pin Signal 1 ML_Lane 0(p) 2 GND 3 ML_Lane 0(n) 4 ML_Lane - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 170
can be damaged and the warranty voided. Be sure to distinguish between the CPU power cable that connects to the system board (4-pin white connector) and the Auxiliary graphics card power cable that connects to the PCIe x16 graphics card (6-pin black connector). 158 Appendix A Connector pins ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 171
GND 6 BLK GND NOTE: The 6-pin power (auxiliary PCIe cable with black connector) can provide up to 75 watts to PCIe graphics cards. Internal USB 1 and USB 2, 2x5 1,3,5, and 7 only of the 9 2x5 connector (pin 9 is not keyed on the connector). 10 NOTE: USB 1 is DASH compatible using pins 1, - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 172
Rear CPU fan Internal serial Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM 5 TACH2 Pin Signal 1 DTR1# 2 RXD1 3 CTS1# 4 DSR1# 5 TXD1 6 RI# 7 Ground 8 Ground Pin Signal 9 +5V 10 +3.3V AUX 11 RTS1# 12 COM DETECT 13 DCD21# 14 -12V 15 +12V 160 Appendix A Connector pins ENWW - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 173
/jumper LAN/DUAL USB Quad rear USB PCI slot PCI slot PCI slot PCIe x1 slot PCIe x16(4) slot PCIe x4(1) PCIe2 x16 slot Display port connector DVI-I connector Stacked keyboard/mouse connector Triple stacked audio jacks Slot2 PCIe x16 retention clip Clear CMOS switch/push button Power supply connector - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 174
- XMM4 DIMM1 - DIMM4 XU1 Component DASH/Dual internal USB Hard disk drive LED connector Serial port header SATA connectors eSATA connector SATA connectors Primary CPU fan header Side access panel solenoid lock header Parallel port header Battery holder Memory slots Primary CPU socket 162 Appendix - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 175
with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in the Service Considerations section before cleaning the computer. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 176
key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented in the Service Considerations section before cleaning the computer. ● To clean the monitor, wipe the monitor - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 177
papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 170 ● Diagnostics tools ● Audible beeps and LED code definitions ● Web-based support tools Product updates on page 171 ● Driver and BIOS updates ● Operating systems ENWW 165 - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 178
the Maintenance and Service Guide on the Web at http://www.hp.com/support/workstation_manuals/. Serial number and Certificate of Authenticity (COA) labels (if applicable) Serial number labels are on the top panel, or on the side of the unit at the rear, depending on the workstation model. The COA - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 179
resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: ● Instant Chat ● Instant Support ● Diagnose Problem Refer to the - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 180
online documentation, see http://www.hp.com/support/workstation_manuals. These include this User Guide and the Maintenance and Service Guide. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 181
Topic Location Workstation technical overview and specifications The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 182
hard disk (under C: \VisionDiagnostics), or can be downloaded from the HP web site. For details on using this utility, refer to the section that covers HP Vision Diagnostics in the workstation Maintenance and Service Guide. Audible beep and LED code definitions Refer to the appropriate section of - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 183
Location Driver and BIOS updates See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps during system power up: 1. Power on the workstation, and wait for F10=setup - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 184
21 BIOS ROM 25 C Computer Setup (F10) Utility 25 Menu description 28 Configuring RAID devices 146 SATA RAID 147 Connector pins Audio line-in 155 Audio line-out 155 Aux graphics card power cable 159 CPU fan 160 CPU power cable 158 Display port 157 DVI-I 156 Ethernet 154 Headphone 155 Internal serial - HP Z210 | HP Z210 CMT Workstation Maintenance and Service Guide - Page 185
, 23 Restore method 22 S Software Ordering 23 Support Locating HP resources 165 U Updating the workstation 20 First boot update 20 Updating drivers 21 Updating the BIOS 21 W Windows 7 Setting up 17 Windows operating system monitor 117 Workstation setup Ensuring proper ventilation 15 ENWW Index 173
HP Z210 CMT Workstation
Maintenance and Service Guide