HP Z400 HP Z400 Workstation Maintenance and Service Guide
HP Z400 - Workstation Manual
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- HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 1
HP Z400 Workstation Maintenance and Service Guide - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 2
Information Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided "as - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 3
About this guide This guide provides service and maintenance information for the HP Z400 Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 17 Restoring the operating system on page 23 System management on page 29 Replacing - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 4
iv About this guide ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 5
SATA Power Management 14 Intel Turbo Boost Technology 15 HP Cool Tools ...15 Ensuring proper ventilation 16 2 Setting up the operating system ...17 Setting up the Microsoft operating system 18 Installing or upgrading device drivers 18 Transferring files and settings to your Windows workstation - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 6
...20 Updating the workstation ...20 Updating the workstation after first boot 20 Upgrading the BIOS ...20 Determining current BIOS 21 Upgrading BIOS 22 Upgrading device drivers 22 3 Restoring the operating system ...23 Restore methods ...23 Ordering backup software ...24 Restoring Windows 7 or - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 7
using workstation setup 54 Entering a power-on password 54 Entering a setup password 55 Changing a power-on or setup password 55 Deleting a power-on or setup password 56 National keyboard delimiter characters 56 Clearing passwords 57 Chassis security 57 Side access panel sensor (Smart Cover - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 8
drive (desktop configuration 84 Installing an optical drive (desktop configuration 86 Workstation speaker ...88 Removing the workstation speaker 88 Installing the workstation speaker 88 Power supply ...89 Removing the power supply 89 Installing the power supply 89 Power connections ...90 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 9
the rear system fan assembly 91 Installing the rear system fan assembly 91 Airflow guide ...92 Removing the airflow guide 92 Installing the airflow guide 93 Memory ...96 DIMM installation guidelines 96 DIMM installation order 96 Supported DIMM configurations 97 BIOS errors and warnings - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 10
hard drive problems 151 Solving display problems 152 Solving audio problems 154 Solving printer problems 155 Self-troubleshooting with HP Vision Diagnostics 155 Overview ...156 Downloading and accessing HP Vision Diagnostics 157 Accessing HP Vision Diagnostics on the workstation 158 Creating - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 11
...176 Configuring system BIOS 177 Creating RAID volumes 178 Configuring SAS RAID devices ...179 Supported configurations 179 SAS RAID 0 configuration 180 SAS RAID 1 configuration 181 SAS RAID 1E configuration 182 Deleting RAID volumes ...183 8 Configuring password security and resetting CMOS - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 12
Product updates ...208 Index ...209 xii ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 13
presents an overview of the hardware components of the workstation. It includes these topics: Topics Product features on page 1 Workstation specifications on page 8 Product features The following sections describe the workstation system board architecture and components, and includes these topics - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 14
board block diagram for 4-DIMM and 6-DIMM Z400 workstations. Figure 1-1 4-DIMM system board block diagram NOTE: The x1, x4, x8, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 15
workstation supports system memory sizes of up to 16GB (in the 4-DIMM Z400s, using 4-GB DIMMs) and 24 GB (in the 6-DIMM Z400s, using 4-GB DIMMs). NOTE: DIMMs should be distributed across all three memory channels for optimal performance. Graphics The workstation supports PCIe Gen2 (PCIe2) bus speeds - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 16
disks (RAID) configurations for SATA support modes 0, 1, 5 and 10. eSATA (3.0 Gbps) is supported using an optional adapter. The workstation provides 8 external and 4 internal USB 2.0 ports. The 475W power supply is 85% efficient and enables Energy Star Version 5.0 system configurations. HP WattSaver - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 17
Table 1-1 Workstation component descriptions Item Description Item Description 1 Power supply 9 Memory module (DIMM) 2 Side access panel 10 System board 3 Rear system fan 11 PCIe card 4 SFF Hard drive 12 PCI card 5 Hard disk drive 13 Airflow guide (for 6-DIMM Z400 product) 6 Optical - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 18
the front panel of a typical workstation configuration. Figure 1-4 Front panel Table 1-2 Front panel connectors Item Symbol Description 1 Optical drive manual eject 2 Optical drive eject button 3 Power button 4 Hard drive activity light 5 USB 2.0 ports (2) Item 6 Symbol Description - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 19
Symbol Description Item Symbol Description 1 Power supply Built-In Self Test (BIST) 8 Padlock loop LED 2 Universal chassis clamp opening 9 Graphics card connector 3 PS/2 mouse connector (green) 10 Audio line-out connector (green) 4 USB 2.0 ports (4) 11 Microphone connector (pink - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 20
475-W 85% efficient power supply to provide power for the workstation. The power supply is compatible with ENERGY STAR requirements. Power supply voltages Table 1-4 Power supply source voltages Source voltage Description +3.3V PCI, PCIe, audio, clocks, chipset, super I/O, BIOS ROM, and onboard - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 21
V-B 17.5A +12 V-D 18.0A V12N 0.30A +5 V-SB 2.25A 3.3V 15.0A 5.1V 21.0A CAUTION: Do not exceed 475 watts of total continuous output power. Maximum combined power on 3.3V and 5.1V is 110W. Maximum combined current on +12V(CPU,B,D) is 38A. ENWW Workstation specifications 9 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 22
review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 23
system fan is available for special environments, and some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 24
The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Temperature Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 25
NOTE: ENERGY STAR is not supported on Linux workstations. If it is necessary to restore the operating system, you must also reset the ENERGY STAR settings (if applicable) after the restore. To verify the factory default power settings for your workstation, select Start>Control Panel, and then double - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 26
threading This HP workstation supports Hyper-threading. Hyper-Threading Technology (HTT), is an Intel-proprietary technology used to provide process parallelization. The operating system treats a processor with Hyper-Threading enabled as two processors instead of one. This improves performance under - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 27
their performance. This lets the CPU run at a higher than normal rate. Use the workstation BIOS to enable, enhance, or disable Turbo Boost. For instructions on setting BIOS features, see The Computer Setup (F10) Utility on page 30. HP Cool Tools An HP workstation with Windows 7 or Windows Vista - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 28
system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation workstation by blocking any vents or air intakes as shown in the following figure. Figure 1-7 Proper workstation - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 29
determine that you have the latest BIOS, drivers, and software updates installed on the workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 30
performance, your operating system must have the most recent updates, patches, and software fixes. For additional driver and software update information, refer to Upgrading device drivers on page 22. Transferring files and settings to your Windows workstation The Microsoft Windows operating system - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 31
operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers. Installing with the HP driver CD To install the HP driver CD, see "Installing with the HP Installer Kit for Linux" in the HP Workstations for Linux manual at - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 32
your system. See Upgrading device drivers on page 22 for instructions. ● Become familiar with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.hp.com/go/subscriberschoice. Upgrading the BIOS For optimum performance, determine the BIOS revision on the workstation - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 33
of the workstation during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. Note the workstation BIOS version so that - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 34
If the BIOS on the Web site is a version later than the one on your system, download the appropriate version for the workstation. Follow the instructions in the release notes to complete the installation. Upgrading device drivers If you install a peripheral device (such as a printer, display adapter - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 35
partition and stores it in a Recovery Point. Everything on the system partition at the time the recovery point was made is saved. NOTE: HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations. The Recovery Point is saved to the hard drive and can be burned to media for - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 36
is included with your workstation components. If you did not order restore media, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support. Restoring the operating system NOTE: Windows 7 and Windows Vista provide a backup and - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 37
prompts to create RestorePlus!, operating system, and HPBR media. If you are unable to create CD/DVDs on your workstation, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support. ENWW Restoring Windows XP Professional 25 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 38
Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation. The documentation can be accessed during installation. The Initial Recovery Point can be burned to - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 39
that shipped with Windows XP includes a recovery partition. You can boot the system from that recovery partition. From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point, if it was created. If it was not, you can use a RestorePlus! install. To restore using - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 40
NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. 28 Chapter 3 Restoring the operating system ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 41
4 System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 30 The Computer Setup (F10) Utility on page 30 Workstation management on page 40 ENWW 29 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 42
about the operating environment of the workstation. ● Solve system configuration errors that are detected but not fixed during the Power-On Self-Test (POST). ● Establish and manage passwords and other security features. ● Establish and manage energy-saving time-outs (not supported on Linux platforms - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 43
the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 44
then select F10=YES. ● To reset to factory settings, select File>Default Setup>Restore Factory Settings as Default. Press F10 to accept the changes, and then select Apply Defaults and Exit. This restores the original factory system defaults. CAUTION: Do not power off the workstation while the ROM is - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 45
temperatures and fan speeds. Set Time and Date Lets you set system time and date. Flash System ROM Lets you upgrade the BIOS from a ROM image on diskette, CD, or USB. Replicated Setup Provides these options: ● Save to Removable Media-Saves the workstation configuration, including CMOS, in - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 46
options: ◦ RAID + AHCI-both the RAID and AHCI OPROMs execute. This emulation mode is the default and offers the best performance and most functionality. ◦ IDE -offers standard SATA supports (four ports only). ● SATA PORT 0-n-enables and disables the SATA ports. Offers these configurations: ◦ GEN - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 47
one time. Security Setup Password Enables you to set and enable a setup password for the administrator. If you create a setup password, you must use it to change workstation setup options, to flash the ROM, and to make changes to certain Plug and Play settings under Windows. Power-On Password - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 48
become available: ● Power-On Authentication Support-Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation. This feature uses the TPM to generate and store the authentication password. ● Reset Authentication Credential-Resets the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 49
become available: ◦ Power-On Authentication Support-Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation. This feature uses the TPM to generate and store the authentication password. ◦ Reset Authentication Credential-Resets the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 50
F10 to enter the Computer Setup (F10) Utility. BIOS Power-On Lets you disable or specify a weekday and time for BIOS power-on. Processors Enables/disables these options: ● Hyper-Threading-Provides processor parallelization such that the operating system treats one processor as two. ● Active Cores - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 51
speaker ● Monitor Tracking (Enable or Disable) ● NIC PXE Option ROM1 Download (Enable or Disable) ● SAS Option ROM1 Download (Enable or Disable) (Not available on some workstations.) ● SATA RAID Option ROM1 Download (Enable or Disable) 1 Available on selected models 2 These options should be - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 52
Flash on page 47 FailSafe Boot Block ROM on page 48 Workstation security on page 49 Fault notification and recovery on page 58 Dual-state power button on page 59 NOTE: Support for specific features described in this guide can vary by model and software version. 40 Chapter 4 System management ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 53
software or drivers ● Updating the operating system, application software, or drivers To initiate a remote system installation, press F12 when F12=Network Service Boot appears in the lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 54
workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the workstation. 2. As soon as the workstation powers - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 55
or USB media device. 7. Download a BIOS utility for replicating setup (repset.exe), and copy it to the configuration diskette or USB media device. To obtain this utility, see http://www.hp.com/support/files. 8. Enter the model number of the workstation. 9. On the configuration diskette, create an - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 56
such as thermal warnings and memory alerts ● Remote updating of system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of system BIOS settings The HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/ easydeploy, are - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 57
to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 58
on Windows workstations that lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 59
ROM Flash lets system administrators safely upgrade the ROM on remote HP workstations from a centralized network management console. This permits consistent deployment and greater control of HP PC ROM images over the network. To use Remote ROM Flash, the workstation must be powered on, or turned - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 60
support to start the workstation from a BIOS image CD created from a SoftPaq. The BIOS image CD programs the system ROM with a valid image. When Boot Block detects an invalid system ROM, the workstation power LED blinks red eight times and the workstation beeps eight times; then the workstation - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 61
internal components of the workstation. ● By disabling parallel, serial, or USB ports, or by disabling removable-media boot capability, you can protect valuable data assets. ● Memory Change and Side access panel sensor (Smart Cover Sensor) alerts can be forwarded to system management applications to - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 62
password or access the data. DriveLock has been implemented as an extension to Computer Setup (F10) functions. It is only available when hard disk drives that support the ATA security command set are detected. On HP workstations, it is not available when the SATA emulation mode is RAID+AHCI or RAID - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 63
attempts to enter a correct password. During cold start, if neither attempt succeeds, POST continues but the drive remains inaccessible. During a warm-start or restart from Windows, if neither attempt succeeds, POST halts and the user is instructed to cycle power. ENWW Workstation management 51 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 64
and Exit, and then press F10. After you press F10, the workstation performs a cold start before invoking the DriveLock function. You can also use this process to set the DriveLock master password by selecting Master in Step 5. When the workstation starts, you are prompted to enter the DriveLock - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 65
override the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the workstation. You can establish a network-wide setup password, which lets the system administrator log in to all network systems to perform maintenance without having - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 66
at the appropriate time, you must restart the workstation and then press and hold F10 again to access the utility. If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it. 3. Select Security>Power-On Password and then follow the onscreen instructions. 4. Before exiting - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 67
carefully. For security reasons, the characters you enter do not appear on the screen. 5. Press Enter. The new password takes effect the next time you power on the workstation. The power-on and setup passwords can also be changed using the Security options in the Computer Setup (F10) Utility. ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 68
If you do not press F10 at the appropriate time, you must restart the workstation and then press and hold F10 again to access the utility. Use the appropriate operating system shutdown process. 3. When the key icon appears, enter the current password followed by a slash (/) or alternative delimiter - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 69
you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 184. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 70
you to take action before you experience noncorrectable memory errors. ECC DIMMs are standard on this workstation. Thermal sensors Several thermal sensors in the HP Workstation regulate workstation fans to maintain an acceptable, efficient chassis temperature. 58 Chapter 4 System management ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 71
button again to bring the workstation out of this low power state to full power state. To completely turn off power to the workstation, press and hold the power button for four seconds. CAUTION: Do not use the power button to power off the workstation unless the system is not responding; turning off - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 72
components This chapter presents removal and installation procedures for most internal workstation components. It includes these topics: Topics Warnings and cautions on page 61 Service considerations on page 62 Customer self-repair on page 66 Removing and installing components on page 67 Product - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 73
when removing or replacing a processor: - Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin. - Failure - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 74
Service considerations Review the following sections, which describe service considerations, before removing and replacing system components. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation in foam-lined box 7,000V 5, - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 75
touching a sensitive component or assembly, ground yourself by touching the chassis. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts mat or workstation. ● Heel straps, toe straps, and boot straps-These can be used at standing workstations and are - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 76
with a hard-tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one megohm ± 10% resistance ● Material-handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 77
workstation. To properly and safely lift the workstation, lift from the bottom of the workstation. Cables and connectors Handle cables with care to avoid damage. Apply only the tension required to seat caught or snagged by parts being removed or replaced. When servicing the workstation, be sure that - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 78
required for some components. NOTE: Some components, like the liquid cooling system, are not eligible for Customer Self-Repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair this system. 66 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 79
15 Front chassis fan 5 CPU socket 16 HDD LED 6 Memory sockets 17 Internal USB 1/DASH 7 Main power 18 SATA ports 8 Battery 19 Internal USB 2 9 Floppy disk drive 20 Front USB 10 Password jumper 21 Speaker 11 Chassis intrusion switch 22 Front audio Item Component 23 PCI 32/33 24 PCIe2 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 80
4 Solenoid hood lock 15 Front chassis fan 5 CPU socket 16 HDD LED 6 Memory sockets 17 Internal USB 1/DASH 7 Main power 18 SATA ports 8 Battery 19 Internal USB 2 9 Floppy disk drive 20 Front USB 10 Password jumper 21 Speaker 11 Chassis intrusion switch 22 Front 1394a Item Component 23 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 81
on page 61 before servicing this component. Perform the following steps before servicing a workstation: 1. Review the safety information and all diskettes, CDs, and DVDs from the workstation. 5. Shut down the operating system. 6. Power off the workstation and all peripheral devices connected to it. - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 82
lock Side access panel Memory, liquid cooling Chassis lock Side access system, heatsink, or panel power supply Airflow guide Processor Chassis lock Side access Airflow guide Heatsink panel Expansion card (PCI/ PCIe) Chassis lock Side access panel Expansion card support Expansion card hold - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 83
Unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 5-3 Removing the cable lock ENWW Removing and installing components 71 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 84
procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove locks that are present such as a cable lock. 4. Pull up on the handle , slide the cover 1/2-inch towards the rear of the system 2, then rotate the cover off the chassis as shown in - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 85
remove it from the chassis 2. Installing the side access panel sensor To replace the side access panel sensor, reverse the previous steps. NOTE: The metal bracket where the sensor resides is part of the sensor kit and must be installed when installing a sensor for the first time. ENWW Removing and - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 86
procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. Disconnect the side access panel solenoid lock cable from the system board . 5. Remove the two screws - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 87
Removing the front panel I/O device assembly To remove the front panel I/O device assembly: 1. Power down the workstation (see Predisassembly procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 88
panel I/O device assembly cables from the system board as shown below. NOTE: Z400s with 6 DIMM slots have an additional cable from the front panel to the 1394a card that you must also disconnect. Figure 5-9 Disconnecting the front panel I/O cables 7. Carefully guide - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 89
they were removed. 2. Place the front panel I/O device assembly in the chassis. 3. Install the fastening screws in the reverse order from which they were removed. 4. Connect the front panel I/O cables directly to the system board. Connect the audio cable to the connector at and the USB cable to the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 90
). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. Remove the front bezel (see Removing the front bezel on page 75). 5. Disconnect the power button cable from the system board as - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 91
7. Pull the power button assembly 2 from the chassis. Figure 5-12 Removing the power button assembly Installing the power button assembly To replace the power button assembly, reverse the previous steps. ENWW Removing and installing components 79 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 92
tower configuration) 1. Power down the workstation (see Predisassembly procedures on page 69). 2. Disconnect power from the workstation (see guide (see Removing the airflow guide on page 92). 5. Remove the front bezel (see Removing the front bezel on page 75). 6. Disconnect the data and power - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 93
7. Lift the green drive-lock release lever and gently slide the drive out of the chassis 2 as shown in the following figure. Figure 5-14 Removing the optical disk drive ENWW Removing and installing components 81 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 94
configuration) To install an optical disk drive: 1. Power down the workstation (see Predisassembly procedures on page 69). 2. Disconnect power from the workstation Install the four black metric M3 guide installation, power and data cables to the drive as shown in the following figure. (See the service - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 95
11. Connect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figure. Figure 5-16 Connecting power and data cables ENWW Removing and installing components 83 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 96
drive in the workstation desktop configuration. Removing an optical drive (desktop configuration) 1. Disconnect power from the system (Predisassembly procedures on page 69), 2. Remove the side access panel (Removing the side access panel on page 72). 3. If your system has an airflow guide, remove it - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 97
lever (1) and gently slide the drive out of the chassis (2). Figure 5-18 Removing the optical drive from chassis 7. After removing the drive (1), remove the four guide screws from the drive (2) if you plan to install another drive. Figure 5-19 Removing the optical drive screws ENWW Removing and - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 98
Installing an optical drive (desktop configuration) 1. Disconnect power from the system (Predisassembly procedures on page 69), 2. Remove the side access panel (Removing the side access panel on page 72), 3. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 99
data and power 2 cables from the system board to the optical disk drive as shown in the following figure. (The connector colors might be different than shown in the figure.) Figure 5-21 Connecting the optical drive cables 9. Reverse steps 1-5 to replace the components you removed during installation - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 100
69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. Remove the front bezel (see Removing the front bezel on page 75). 5. Disconnect the speaker cable from the system board as - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 101
power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. Remove the airflow guide (see Removing the airflow guide on page 92). 5. Disconnect all of the power supply cables from the system board - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 102
with the processor heatsink fans. Figure 5-24 Power connector identification for a typical configuration Table 5-5 Power connector description Item Description A Power supply B (P1) Main power C (P3) CPU power D (P12) PCIe auxiliary power E (P4/P5) Optical drive F (P6/P7) Optical - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 103
describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: 1. Power down the workstation (see Predisassembly procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 104
This section describes how to remove and install the airflow guide used in the 6-DIMM versions of the workstation. Removing the airflow guide 1. Power down the workstation (see Predisassembly procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 105
procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. Press the power cables, including P1, down toward the system board between the DIMM slots and the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 106
cable (P3) through the opening next to the power supply as shown in the following figure. Figure 5-29 Routing the CPU power cable 7. Secure the airflow guide in the chassis. a. Insert the tab on the airflow guide into the slot next to the yellow ODD release lever , and then press down as shown - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 107
that the latch on the top of the airflow guide snaps under the edge of the chassis frame as shown in the following figure. Figure 5-31 Securing the airflow guide latch 8. Replace all components that were removed in preparation for component installation. ENWW Removing and installing components 95 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 108
This section presents memory module (DIMM) configuration information and removal/installation procedures. DIMM installation guidelines ● Install only HP-approved unbuffered DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find which DIMMs are compatible with the workstation CAUTION: HP ships only - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 109
. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser. ● If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics 2006 code for memory error - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 110
removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Otherwise, the workstation may not recognize the memory changes. 3. Remove the side access panel (see Removing the side access panel on page 72). 4. If your system has an airflow guide, remove it - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 111
removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Otherwise, the workstation may not recognize the memory changes. 3. Remove the side access panel (see Removing the side access panel on page 72). 4. If your system has an airflow guide, remove it - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 112
. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-36 Seating the DIMM 7. Secure the socket levers 2. 8. For a 6-DIMM workstation configuration, replace the airflow guide (see Installing the airflow guide on page 93). 9. Replace all components that you - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 113
. A x16 graphics card runs at the bandwidth of the slot it is plugged into. Slots one and three use open-ended PCIe connectors, so a PCIe x16 card can be inserted. Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter. ENWW Removing and installing components 101 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 114
overall power consumption of the workstation (including I/O cards, CPU, and memory) must not exceed the maximum rating of the workstation power supply. For power supply information, see Power supply specificationson page 10. The maximum graphics configuration with an 475W power supply can include - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 115
do not insert a card next to a graphics card to avoid blocking the graphics card heatsink and fan. This is especially important for a card that requires an auxiliary power cable. For best results, choose a lower profile card to place next to the heatsink and fan. ● Install a card in a slot that most - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 116
be inserted. ● Slots one, two, and four are PCIe GEN2 slots. ● Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter. Removing an expansion card To remove an expansion card: 1. Power down the workstation (see Predisassembly procedures on page 69). 2. Disconnect - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 117
4. Remove the expansion card support, if installed. Some workstation models use a bar support; remove the two screws and lift up on the support 2. Figure 5-38 Removing expansion card support Other workstation models use a hold down clamp; grasp the top of the clamp , squeeze the release handles - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 118
below. Figure 5-40 Removing the expansion card Release the expansion card slot latch 2, and then carefully lift the card from the chassis . 7. Install a expansion slot cover and close the expansion card retention clamp. If the expansion card retention clamp does not close, ensure that all cards are - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 119
expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: 1. Power down the workstation (see Predisassembly procedures on page - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 120
(see Predisassembly procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. On the system board, press the release tab of the battery holder. 5. Pull the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 121
to expand data storage: ● Refer to the service label on the side access panel of your workstation to determine the location of the SAS and SATA ports. ● Additional HDDs must be added in a specific sequence, depending on the type of workstation. ● Once installed, the HDDs are assigned drive letters - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 122
manner: ● SATA HDD cables are plugged into SATA ports, starting at SATA port zero. ● SAS HDD cables do not plug into system board connectors, but into a separate SAS controller card. Installation To install an HDD: 1. Select a drive bay in which to install the hard disk drive. 2. Locate the four - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 123
the SATA port or SAS controller to the hard disk drive. NOTE: For SATA and SAS HDDs, connect data cables to lower-numbered drive connectors first on the system board (for SATA HDDs) or SAS controller card (for SAS HDDs). To identify hard disk drive connectors, refer to the workstation service label - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 124
7. Replace all components that were removed in preparation for component installation. 112 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 125
remove and install a processor liquid cooling solution (LCS). NOTE: The LCS is not eligible for Customer Self-Repair. Call HP Support for further instructions before attempting to remove or repair this system. Removing the liquid cooling solution 1. Disconnect power from the system (Predisassembly - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 126
screws and remove the assembly from the chassis as shown in the following figure. Figure 5-49 Removing the LCS VR fan assembly 5. Disconnect the rear system fan cable from the system board as shown in the following figure. Figure 5-50 Disconnecting the rear - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 127
radiator assembly from the chassis as shown in the following figure. Figure 5-51 Removing the LCS radiator assembly 7. Disconnect the LCS pump cable from the system board as shown in the following figure. Figure 5-52 Disconnecting the LCS pump cable ENWW Removing and - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 128
8. Remove the cold plate assembly. a. Remove the four heatsink mounting screws shown in the following figure from the LCS cold plate assembly, and then lift the assembly from the CPU. Figure 5-53 Disconnecting the LCS cold plate from the CPU 116 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 129
. Figure 5-54 Removing the cold plate assembly from the retention ring 9. Remove the rear system fan from the LCS radiator fan holder. Press the fan holder tabs outward , and rotate Figure 5-55 Removing the rear system fan from the radiator fan holder ENWW Removing and installing components 117 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 130
10. Reinstall the rear system fan (see Installing the rear system fan assembly on page 91). 11. Reinstall the CPU heatsink (see Installing the CPU heatsink on page 128). 12. Reinstall all removed components and reconnect any cables that have been disconnected. 118 Chapter 5 Replacing components - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 131
Installing a liquid cooling solution 1. Disconnect power from the system (Predisassembly procedures on page 69), 2. Remove the side access panel (see Removing the side access panel on page 72). 3. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). 4. Remove - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 132
the LCS cold plate. a. Remove the plastic cover from the bottom of the cold plate as shown in the following figure. Figure 5-58 Removing the protective cap b. Apply thermal compound to the top CPU surface (see Installing the CPU heatsink on page 128). 120 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 133
the CPU as shown in the following figure. TIP: Ensure that the HP logo is positioned horizontally as shown in the figure. Figure 5-59 Positioning previous figure. e. Lower the retention ring with the attached cold plate onto the CPU. CAUTION: Do not scratch the system board while maneuvering the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 134
f. Tighten the four cold plate retention screws (see Installing the CPU heatsink on page 128). Figure 5-60 Tightening the cold plate screws 9. Connect the LCS pump cable to the system board as shown in the following figure. Figure 5-61 Connecting the LCS pump cable 122 Chapter 5 Replacing - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 135
10. Install the LCS radiator with attached rear system fan in the chassis. as shown in the following figure. a. Align the LCS radiator assembly in the chassis as shown in the following figure. TIP: Align the radiator assembly with the rear system fan screw holes in the chassis. Figure 5-62 Aligning - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 136
radiator assembly to the chassis as shown in the following figure. Figure 5-63 Fastening the LCS radiator assembly 11. Connect the rear system fan cable to the system board as shown in the following figure. Figure 5-64 Connecting the rear system fan cable 124 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 137
12. Install the LCS VR fan in the chassis. a. Place the LCS VR fan in the chassis so that the fan bracket holes align with the holes b. Fasten the LCS VR fan assembly to the chassis as shown in the following figure. Figure 5-66 Fastening the LCS VR fan ENWW Removing and installing components 125 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 138
c. Connect the LCS VR fan cable to the system board as shown in the following figure. Figure 5-67 Connecting the LCS VR fan cable 13. Reinstall all removed components and reconnect any cables that have been disconnected. 126 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 139
procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). 5. Slowly and - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 140
CPU heatsink To install a heatsink: 1. Disconnect power from the system (Predisassembly procedures on page 69). 2. Remove the side access panel (see Removing the side access panel on page 72). 3. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). 4. Remove - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 141
screws partially so the CPU heatsink remains level. 8. Tighten each set of diagonally opposed screws a little at a time to 6 in.-lbs. of torque. 9. Connect the CPU heatsink fan connector to the system board. Figure 5-70 Connecting the heatsink fan cable ENWW Removing and installing components 129 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 142
procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). 5. Remove the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 143
procedures on page 69). 2. Disconnect power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). 5. Remove the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 144
power from the workstation (see Predisassembly procedures on page 69). 3. Remove the side access panel (see Removing the side access panel on page 72). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 92). 5. Remove expansion boards and graphics cards - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 145
Installing the system board To install the system board: 1. Insert the system board with the rear chassis side of the board tilted place. 3. Reinstall all removed components and cables. (Refer to Power connections on page 90 to identify power cables.) ENWW Removing and installing components 133 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 146
Converting to desktop configuration This workstation can be operated in the mini-tower or the desktop configuration. Follow these steps to convert to desktop configuration operation: 1. With power removed from the workstation, remove the side access panel (see Removing the side access panel on page - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 147
the optical drive 90 degrees as shown in the figure below, and then reinstall them (see Installing an optical drive (desktop configuration) on page 86. Figure 5-77 Reinstalling the optical drive 9. Replace the front bezel (see Installing the front bezel on page 75) and the side access panel (see - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 148
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. 136 Chapter 5 Replacing components ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 149
on page 139 Diagnosis guidelines on page 140 Troubleshooting checklist on page 142 HP troubleshooting resources and tools on page 143 Troubleshooting scenarios and solutions on page 146 Self-troubleshooting with HP Vision Diagnostics on page 155 Diagnostic codes and errors on page 165 ENWW 137 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 150
system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the workstation. ● Note the applications you were using when you encountered the problem. ● Note the power supply BIST status, if applicable. NOTE: When calling in for service or support - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 151
Windows-preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label. On some workstations, it is located on the bottom of the workstation. Locating warranty information To locate base warranty information, see http://www.hp.com/support - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 152
on. ● Verify that the workstation is turned on and the green power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 153
is working properly. ● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals. ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 154
Have all printer drivers been installed for each application? ● Have you removed diskettes, optical disks, and USB drive keys from the drives before powering on the workstation? ● Are you running the latest version of BIOS, drivers, and software? 142 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 155
. NOTE: Currently, HP Help and Support Center does not work on Windows Vista. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 156
, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting. Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 157
properly. ● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Troubleshooting Guide at http://www.hp.com/support/workstation_manuals. ENWW HP - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 158
solutions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 6-1 Minor problems Problem Cause Possible Solution Workstation appears frozen - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 159
perform the following tasks: a. Verify that the workstation is plugged into a working AC outlet. b. Verify that the power button harness is connected to the inline front panel I/O device assembly connector. 2. Verify that the power supply cables are connected to the system board. 3. Verify power - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 160
6-2 Power supply problems Problem Cause Solution Power supply shuts down intermittently. Power supply fault. Replace the power supply. Workstation powers off and the Processor thermal protection 1. Ensure that the workstation air vents are not blocked. Power LED flashes red 2 times is - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 161
problems (continued) Problem Cause Solution c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. 2. Verify power supply functionality. a. Disconnect AC power. b. Remove the internal power supply cables from the system - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 162
system files needed to start the workstation has been inserted into the drive. When drive activity stops, remove the diskette and press the Spacebar. The workstation attempts to boot from the next device in the boot order. Diskette error has occurred. Restart the workstation by pressing the power - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 163
). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 164
display settings. Power LED flashes red 6 times (once every second), followed by a 2-second pause, and then the workstation beeps 6 times. Prevideo graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. Monitor - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 165
be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Monitor cannot display - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 166
by other open applications. Workstation appears to be locked The hard disk might be full. up while recording audio. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format. 154 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 167
an HTML file, including: ◦ System serial number ◦ System product number ◦ System BIOS revision ◦ Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦ And more... ● Comprehensive list - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 168
restore media Please run Vision diagnostics on supported products when attempting to troubleshoot system issues. Overview The HP Vision Diagnostics utility lets you view information about the hardware configuration of the workstation and perform hardware diagnostic tests on subsystems. The utility - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 169
or drive to perform diagnostics on the workstation: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system. 6. Select the Diagnostic - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 170
the DVD and initiates HP Vision Diagnostics. 6. Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation. Using the HP Memory Test utility This section describes how to access the HP Memory Test utility. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 171
, Firewire, modem, and Bluetooth ports and devices. ● Graphics - Shows all embedded and add-on video cards. ● Input Devices - Shows user input devices such as all connected mice and keyboards. ● Memory - Shows system memory information. ENWW Self-troubleshooting with HP Vision Diagnostics 159 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 172
belong to any other Category. ● Processors - Shows system processors. ● Storage - Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System - Shows information about system board devices such as fans and cables - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 173
, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you want the diagnostic test for a specified time period, enter the amount of time in minutes. ENWW Self-troubleshooting with HP Vision Diagnostics - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 174
tab, which lets you monitor the progress of the tests. When the tests finish, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions. 162 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 175
(red) - when thee tests have detected at least one error with your system ● Canceled (orange) - when the test scenario has been explicitly canceled, in which case no pass or fail conclusion can be drawn The available data is: ● Current Loop - Shows the current execution loop out of total number of - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 176
that may appear in the Errors tab. ● The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu. ● The HP Support section provides information on obtaining technical support from HP. 164 Chapter 6 Diagnostics and troubleshooting ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 177
(S4-Suspend to disk) or off state (S5). N/A Blue Power LED* blinks Workstation in Sleep mode three times*, once per (S3-Suspend to RAM). second.* No beeps. Select models only. Blue Power LED* blinks four Workstation in Hibernate times*, once per second.* No mode (S4-Suspend to disk). beeps - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 178
does not light, the problem might be in the power supply. Contact HP for assistance. Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Pre-video memory error CAUTION: Internal components might be powered even when the workstation is off. To prevent - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 179
prior to video). NOTE: Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS. 2. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 180
system board. Contact HP for assistance. If the power supply fan does not spin or the BIST** LED does not light, the problem might be in the power supply. Contact HP for assistance. * The BIOS option you select controls the blue LED function during these suspend modes. ** Some workstation models - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 181
ROMs, and to enable ACPI/USB Buffers at Top of Memory. 162-Systems Options Error 163-Time and Date Not Set ● Invalid time or date in configuration memory. ● RTC battery might need replacement. ● CMOS jumper might not be properly installed. 1. Set the date and time from the Control Panel or in the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 182
the Windows utilities. 2. Be sure that memory modules are installed correctly. 3. Verify the memory module type. 4. Remove and replace memory modules one at a time to isolate faulty modules. 5. Replace faulty memory modules. 6. If the error persists after replacing memory modules, replace the system - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 183
the workstation powered off. 2. Connect a keyboard directly to the workstation (instead of through a switch box). 3. Be sure that none of the keys are pressed. 4. Replace keyboard. 5. Replace system board. 510-Splash Screen image corrupted Splash Screen image has errors. Update system BIOS. 511 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 184
. 518-Power supply wattage insufficient for hardware configuration Workstation configuration requires 1. more power than the power supply can provide. 2. Reduce the workstation power consumption. Replace the power supply with a high output power supply. 601-Diskette Controller Error Diskette - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 185
Fatal miscellaneous error detected on Potential system board problem; contact HP Support. IOH core x, where x is 0 or 1. 926-Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology. Potential system board problem; contact HP Support. 927-Fatal error on DIMM - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 186
the support provided by the processor Change the BIOS settings or upgrade the processors. 1804-A processor feature A processor feature is incompatible and the memory configuration with the memory configuration. are incompatible Restore the previous memory configuration. ERROR: Invalid 1394 GUID - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 187
section lists the maximum number of hard drives supported on HP workstations for RAID configurations. NOTE: This section applies to internal workstation configurations that do not use add-in cards and JBODs. TIP: Use the table values to determine workstation-specific maximum number of hard drives - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 188
volumes. The following SATA RAID configurations are supported on this workstation: ● Up to the workstation-specific maximum number of internal SATA hard disk drives and eSATA drives (if you use an optional eSATA bulkhead cable) ● Intel Matrix Storage Manager (IMSM) for Windows If only a single HDD - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 189
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS RAID+AHCI. 6. To accept the new setting, press F10. 7. Use the arrows to highlight Advanced>Power arrow key to highlight SATA RAID Option ROM Download, and then press Enter. 13 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 190
utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 191
Up to the workstation-specific maximum number of internal SAS hard disk drives ● LSI MegaRAID Storage Manager (MSM) for Windows The following RAID configurations are supported on this workstation: ● RAID 0 - Striped disk array (IS) ◦ Two drive minimum ◦ Improved I/O performance ◦ No fault tolerance - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 192
SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 193
SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 194
. Press Enter. 6. To configure a mirrored volume or an optional hot spare drive with up to the workstation-specific maximum number of drives: a. In the Create New Array screen, use the arrow keys to select the first disk for the IME volume. b. Use the arrow keys to move to the RAID Disk column for - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 195
the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 196
describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 185 Resetting the password jumper on page 186 Clearing and Resetting the CMOS on page 186 184 Chapter 8 Configuring password security and resetting CMOS ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 197
, but it can be used to start from power-on. One of the passwords will be required to start from power on. After you create both passwords, you can use the setup password in place of the power-on password as an override to log into the workstation (a useful feature for a network administrator). NOTE - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 198
poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 199
from the wall outlet and let the internal system components cool before you touch them. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is powered off. Failure to disconnect the power cord can result in damage to the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 200
to accept. 5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords. 188 Chapter 8 Configuring password security and resetting CMOS ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 201
A Connector pins Workstation keyboard Workstation mouse Workstation Ethernet Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100-MbSignal 1000-Mb signal 1 (+) Transmit - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 202
Workstation USB Microphone cable (1/8 inch) Headphone cable (1/8 inch) Audio line-in cable (1/8 inch) Line-out audio cable (1/8 inch) SATA drive Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio Power Ground Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 203
and S3 differential signal pair **S5 and S6 differential signal pair Pin Signal Power Cable P10 Ground P11 Reserved P12 Ground P13 12V power P14 12V power P15 12V power SAS drive Segment Primary signal segment Secondary signal segment Pin Backplane Plug and receptacle cable receptacles - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 204
Segment Power segment VGA Pin Backplane Plug and receptacle cable receptacles P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P11 READY LED d P12 GROUND P13 P14 P15 V12 precharge c V12c V12c Pin Signal 1 Red - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 205
T.M.D.S DATA 1/3 SHIELD 12 T.M.D.S DATA 3- 13 T.M.D.S DATA 3+ 14 +5V POWER 15 GND Pin Signal 16 HOT PLUG DETECT 17 T.M.D.S DATA 0- 18 T.M.D.S DATA 24 T.M.D.S CLOCK- C1 ANALOG RED C2 ANALOG GREEN C3 ANALOG BLUE C4 ANALOG HORZ SYNC C5 ANALOG GROUND Display port Pin Signal 1 ML_Lane 0(p) - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 206
Display port 5 GND 6 ML_Lane 1(n) 7 ML_Lane 2(p) 8 GND 9 ML_Lane 2(n) 10 ML_Lane 3(p) Main power cable, P1 13 15 AUX CH(p) 16 GND 17 AUX CH(n) 18 Hot Plug Detect 19 DP_PWR Return 20 DP_PWR 24 1 Pin Signal 1 +3.3V 2 +3.3V 3 - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 207
1 BLK GND 2 BLK GND 3 WHT 12V CPU 4 WHT 12V CPU CAUTION: Ensure that you can differentiate between which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors. The PCIe - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 208
connector to pins 1,3,5, and 7 only of the 9 2x5 connector (pin 9 is not keyed on the connector). 10 USB7 USB8 GND GND (not keyed) DETECT Rear system fan Pin Signal 1 GND 2 +12V 3 Tach 4 PWM 196 Appendix A Connector pins ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 209
CPU fan FDD Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM 5 TACH2 Pin Signal 1 Ground 2 FLP_LOWDEN# 3 Tach 4 FLP_WDO 5 MT 6 Unused 7 Ground 8 FLP_INDEX# 9 Ground 10 FLP_MOTOR# 11 Ground 12 Unused 13 Ground 14 FLP_SEL_A# 15 Ground 16 Unused 17 Ground Pin Signal 18 FLP_DIR# - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 210
Internal serial Pin Signal 1 DTR1# 2 RXD1 3 CTS1# 4 DSR1# 5 TXD1 6 RI# 7 Ground 8 Ground Pin Signal 9 +5V 10 +3.3V AUX 11 RTS1# 12 COM DETECT 13 DCD21# 14 -12V 15 +12V 198 Appendix A Connector pins ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 211
Clear password header/jumper LAN/DUAL USB Quad rear USB PCI slot PCI slot PCIe2 x8(4) slot PCIe x8(4) slot PCIe2 x16 slot PCIe2 x16 slot Stacked keyboard/mouse connector Triple stacked audio jacks Slot2 PCIe x16 retention clip Slot4 PCIe x16 retention clip Clear CMOS switch/push button Power supply - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 212
, DIMM1-DIMM6 XU1 CPU0 Component SATA Connectors Primary CPU fan header Front fan header IOH fan header Side access panel solenoid lock header Battery holder Memory slots Primary CPU socket 200 Appendix B System board designators ENWW - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 213
debris from under the keys. ● Follow the safety precautions presented (Service considerations on page 62) before cleaning the workstation. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 214
for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented (Service considerations on page 62) before cleaning the workstation. ● To clean the monitor, wipe the - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 215
● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 207 ● Diagnostics tools ● Audible beeps and LED code definitions ● Web-based support tools Product updates on page 208 ● Software, BIOS, and driver updates ● Operating system reinstallation ● Operating system - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 216
http://www.hp.com/go/ workstations. System board A diagram of the system board is located on the inside of the side access panel. Also, additional information is located in the Maintenance and Service Guide on the Web at http://www.hp.com/support/workstation_manuals/ Serial number and Certificate - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 217
troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: ● Instant Chat ● Instant Support ● Diagnose Problem Refer to the workstation Maintenance - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 218
on http://www.hp.com/go/bizsupport/. Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU, and - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 219
Table D-4 Product diagnostics Topic Location Diagnostics tools Download the HP Vision Field Diagnostics utility from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide. Audible beep and LED code definitions Refer to - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 220
have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information.... Operating system For information on operating - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 221
up 17 O Operating system setup Microsoft Windows 17 Red Hat Linux 17 Operating system setup; Novell SLED 17 P Password security Configuring passwords 184 Resetting password jumper 184 Power supply Currents 9 Power consumption 10 Resetting power supply 11 Specifications 10 System fans 11 Voltages - HP Z400 | HP Z400 Workstation Maintenance and Service Guide - Page 222
Ensuring proper ventilation 16 S Software Ordering 23 Support Locating HP resources iii U Updating the workstation First boot update 20 Updating drivers 18 Updating the BIOS 22 W Windows operating system monitor 146 Windows Vista Restoring 23 Setting up 17 Windows XP Restoring 23 Setting up 17
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HP Z400 Workstation
Maintenance and Service Guide