6
Diagnostics and troubleshooting
..............................................................................................................
137
Calling technical support
..................................................................................................................
138
Locating ID labels
.............................................................................................................................
138
Locating warranty information
..........................................................................................................
139
Diagnosis guidelines
........................................................................................................................
140
Diagnosis at startup
.........................................................................................................
140
Diagnosis during operation
..............................................................................................
141
Troubleshooting checklist
.................................................................................................................
142
HP troubleshooting resources and tools
..........................................................................................
143
HP Support Assistant
.......................................................................................................
143
HP Help and Support Center
...........................................................................................
143
E-support
.........................................................................................................................
143
Troubleshooting a problem
.............................................................................
144
Instant Support and Active Chat
.....................................................................
144
Customer Advisories, Customer and Security Bulletins, and Customer
Notices
............................................................................................................
144
Product Change Notifications
..........................................................................
144
Helpful hints
.....................................................................................................................
144
At startup
.........................................................................................................
145
During operation
..............................................................................................
145
Customizing the monitor display
.....................................................................
146
Troubleshooting scenarios and solutions
.........................................................................................
146
Solving minor problems
...................................................................................................
146
Solving power supply problems
.......................................................................................
148
Testing power supply
......................................................................................
148
Solving diskette problems
...............................................................................................
149
Solving hard drive problems
............................................................................................
151
Solving display problems
.................................................................................................
152
Solving audio problems
...................................................................................................
154
Solving printer problems
..................................................................................................
155
Self-troubleshooting with HP Vision Diagnostics
..............................................................................
155
Overview
..........................................................................................................................
156
Downloading and accessing HP Vision Diagnostics
........................................................
157
Accessing HP Vision Diagnostics on the workstation
......................................................
158
Creating and using a bootable USB key
.........................................................
158
Creating and using a bootable DVD
................................................................
158
Using the HP Memory Test utility
....................................................................
158
User interface
..................................................................................................................
159
Survey tab
.......................................................................................................
159
Test tab
...........................................................................................................
161
Status tab
........................................................................................................
163
History tab
.......................................................................................................
163
Errors tab
........................................................................................................
163
Help tab
...........................................................................................................
164
x
ENWW