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HP t1000 T1000/T1010 Windows Based Terminal User's Guide for Firmware Version - Page 57

Getting Help

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8 Getting Help Getting Help provides solutions to problems that may occur while you are using your terminal. Troubleshooting Your Terminal Troubleshooting Your Terminal, Table 8-1, lists some common problems and the solutions to those problems. Table 8-1 Troubleshooting the Terminal Problem Solution When you turn on the terminal nothing happens. 1. Ensure that the power cord is connected to the power connector on the terminal's back panel. 2. Ensure that the power cord is plugged into an AC outlet that works. When you turn on the terminal the screen remains blank and the power indicator light remains orange. Turn the terminal off, then on again. When you turn on the terminal, the Connection Manager or the WBT Setup Wizard appears, but the mouse does not function. Ensure that the mouse cord is properly connected.

Section	Page
T1000/T1010 Series Windows®-based Terminal Users Guide	3
Copyright Notice	4
Trademarks	4
Patents	4
Restricted Rights Legend	4
EULA for Microsoft® Windows® CE Operating System for Windows-based Terminal Devices	5
IMPORTANT—READ CAREFULLY	5
Software License	5
1. Grant of License	5
2. Description of Other Rights and Limitations	6
3. Upgrades	7
4. Copyright	7
5. Product Support	8
6. Export Restrictions	8
7. Note on Java Support	8
8. Limited Warranty	9
U.S. GOVERNMENT RESTRICTED RIGHTS	10
FCC Statement	11
Terminal Requirements Compliance	11
FCC Compliance	11
IEC/EN Compliance	12
Canadian DOC Notices	12
Class A	12
Class B	12
IEC/EN Notice	12
T1000/T1010 Windows-based Terminals	13
High-Performance MWBT and Medium-Performance IWBT	13
Noise Suppressor	13
Cable Notice	13
License Agreement	14
Grant	14
Disclaimer of Warranty	14
Limit of Liability	15
Export Restrictions	15
U.S. Government Restricted Rights	15
1 Introducing the T1000/T1010 Windows-based Terminals	16
2 General Terminal Information	16
3 Display Configuration	16
4 Keyboard and Mouse Configuration	16
5 Managing Connections	16
6 Browser Configuration	17
7 Multiple Sessions	17
8 Getting Help	17
About the Users Guide	18
Guide Overview	18
Guide Conventions	19
Text Format	19
Table1 Text Format	19
User Interface Menu Control	20
Table2 User Interface Menu Control	20
1 Introducing the T1000/T1010 Windows-based Terminals	21
Models Summary	21
T1000 Terminal	22
Figure11 T1000 Terminal and Connections	22
T1010 Terminal	24
Figure12 T1010 Terminal	24
T10x0 Series WBT Terminal Features	26
Table11 Terminal Features	26
2 General Terminal Information	28
Logging On	28
Figure21 Terminal Login Dialog Box	28
Access Levels	29
Figure22 Administrator-Level Terminal Properties Screen	29
Figure23 User-Level Terminal Properties Screen	30
Figure24 Guest-Level Terminal Properties Screen	31
Figure25 Connection Manager	32
Version and Copyright Information	33
Figure26 General Properties Sheet	33
Network Information	35
Figure27 SysInfo Properties Sheet	35
3 Display Configuration	36
Display Screen Resolution	37
Figure31 Display Properties Sheet	37
Table31 Display Screen Resolution	38
Energy Savers	40
Table32 Energy Savers	40
Figure32 Terminal Settings Change Dialog Box	41
4 Keyboard and Mouse Configuration	42
Figure41 Input Properties Sheet	43
Keyboard	44
Table41 Keyboard	44
Mouse	46
Table42 Mouse	46
5 Managing Connections	48
Configuring a Connection	48
Making a Connection	48
Table51 Connections Properties Sheet	49
Ending a Connection	49
Shutting Down the Terminal	49
Figure51 Shutdown Window Dialog Box	50
Table52 Shutdown Window Dialog Box	50
6 Browser Configuration	51
Figure61 Internet Explorer Browser	51
Adding a Browser Connection	52
Figure62 Connection Manager	52
Figure63 Configure Tab Buttons	53
Figure64 New Connection Dialog	53
Figure65 Internet Explorer Setup Dialog Box	54
Figure66 Connection Startup Dialog Box	54
7 Multiple Sessions	55
Setting Up Multiple Sessions	55
1. Click on a connection in the Connection Name list in the Connection Manager to launch your fir...	55
2. Press Ctrl+Alt+End while the connection is active to return to the Connection Manager.	55
3. Click on another connection in the Connection Name list to launch another session.	55
Managing Multiple Sessions	55
Manipulating Multiple Sessions	55
8 Getting Help	57
Troubleshooting Your Terminal	57
Table81 Troubleshooting the Terminal	57
1. Ensure that the power cord is connected to the power connector on the terminal’s back panel.	57
2. Ensure that the power cord is plugged into an AC outlet that works.	57
1. Verify that the network cable is properly connected.	58
2. Verify that the network cable is connected to a hub or other network outlet.	58
3. Check with your network system administrator to ensure that the WBT is set up properly.	58
1. Turn the terminal off, then on again.	58
2. Attempt to make another connection.	58
1. Verify that the network cable is properly connected.	58
2. Check with your network system administrator to ensure that you are using the correct network ...	58
Numerics	59
A	59
B	59
C	59
D	59
E	59
F	59
G	59
H	59
I	59
L	59
M	60
P	60
R	60
S	60
T	60
U	60
W	60