IBM 2158240 Hardware Maintenance Manual - Page 76

Modem, Video and Monitor, Error Symptoms, Action/FRU, Ensure the Modem Wake-Up on Ring in BIOS

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Table 2-3 Error Symptoms List (Continued) NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause. Error Symptoms Data/fax modem software program invokes but cannot receive/send data/fax Fax/voice modem software program invokes but has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.) Modem ring cannot wake up system from suspend mode. Video memory test failed. Video adapter failed. Action/FRU Modem See "Factory-Installed Modem Card" on page 50. Ensure that the modem voice-in cable from modem adapter card to system board CN13(for 2158) or CN8(for 2163) is connected properly. See "Machine Type 2158 System Board Jumpers and Connectors" on page 107 and "Machine Type 2163 System Board Jumpers and Connectors" on page 111. "Factory-Installed Modem Card" on page 50. Ensure the "Modem Wake-Up on Ring" in BIOS Setup is set to [Enabled]. See "Power Management Mode" on page 17. If PCI modem card is used, reinsert the modem card to PCI slot firmly or replace modem card. If ISA modem card is used, ensure the modem ringin cable from the modem card to system board CN8(for 2158) or CN13(for 2163) is connected properly. See "Machine Type 2158 System Board Jumpers and Connectors" on page 107 and "Machine Type 2163 System Board Jumpers and Connectors" on page 111. In Win 98 ensure that telephone application is configured correctly for your modem and set to receive messages and/or fax. Video and Monitor Remove all non factory-installed cards. Load default settings (if screen is readable). System board 44

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44
Modem
Data/fax modem software
program invokes but cannot
receive/send data/fax
See “Factory-Installed Modem Card” on page 50.
Fax/voice modem software
program invokes but has no
sound output. (Data files are
received normally; voice from
modem cannot be produced,
but system sound feature
works normally.)
Ensure that the modem voice-in cable from modem
adapter card to system board CN13(for 2158) or
CN8(for 2163) is connected properly. See “Machine
Type 2158 System Board Jumpers and Connectors”
on page 107 and “Machine Type 2163 System
Board Jumpers and Connectors” on page 111.
“Factory-Installed Modem Card” on page 50.
Modem ring cannot wake up
system from suspend mode.
Ensure the “Modem Wake-Up on Ring” in BIOS
Setup is set to [Enabled]. See “Power Management
Mode” on page 17.
If PCI modem card is used, reinsert the modem card
to PCI slot firmly or replace modem card.
If ISA modem card is used, ensure the modem ring-
in cable from the modem card to system board
CN8(for 2158) or CN13(for 2163) is connected
properly. See “Machine Type 2158 System Board
Jumpers and Connectors” on page 107 and
“Machine Type 2163 System Board Jumpers and
Connectors” on page 111.
In Win 98 ensure that telephone application is
configured correctly for your modem and set to
receive messages and/or fax.
Video and Monitor
Video memory test failed.
Video adapter failed.
Remove all non factory-installed cards.
Load default settings (if screen is readable).
System board
Table 2-3
Error Symptoms List
(Continued)
NOTE:
To diagnose a problem, first find the error symptom in the left column. If directed
to a check procedure, replace the FRU indicated in the check procedure. If no
check procedure is indicated, the first Action/FRU listed in right column is the
most likely cause.
Error Symptoms
Action/FRU