Home » Intel Manuals » Motherboards » Intel S5500BC » Manual Viewer

Intel S5500BC User Guide

Intel S5500BC - Server Board Motherboard Manual

UPC - 735858208109

View all Intel S5500BC manuals

Add to My Manuals
Save this manual to your list of manuals

Intel S5500BC manual content summary:

Intel S5500BC | User Guide - Page 1
Intel® Server Board S5500BC User's Guide Intel Order Number E52448-001
Intel S5500BC | User Guide - Page 2
or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice. Intel server boards contain a number of high-density VLSI and power
Intel S5500BC | User Guide - Page 3
Intel® Server Board S5500BC User's Guide iii
Intel S5500BC | User Guide - Page 4
iv Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 5
components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server Board S5500BC. For the latest version of this manual, see http://support.intel.com/ support/motherboards/server/S5500BC. Manual Organization Chapter 1 provides a brief
Intel S5500BC | User Guide - Page 6
or Software Technical Product Specification Intel® Server Board S5500BC Quick Start User's Guide in the product box Spares and Configuration Guide Tested Hardware and Operating System List Reference Chassis List Supported Processors Supported Memory vi Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 7
updates For diagnostics test software Use this Document or Software Power Budget Intel® Server Management Software • Driver (for an extensive list of drivers available) • Operating System Driver (for operating system drivers) Firmware Update Diagnostics Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 8
viii Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 9
in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 3.0 CD and/or at http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie
Intel S5500BC | User Guide - Page 10
http: //support. intel. com/support/motherboards/server/sb/C S -010770. htmϞⱘ,QWHO 6HUYHU%RDUGVDQG6HUYHU&KDVVLV6DIHW\,QIRUPDWLRQ˄ǉ,QWHO x Intel® Server System SR1630BC User's Guide
Intel S5500BC | User Guide - Page 11
the contacts inside the jumper, causing intermittent problems with the function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Server System SR1630BC User's Guide xi
Intel S5500BC | User Guide - Page 12
xii Intel® Server System SR1630BC User's Guide
Intel S5500BC | User Guide - Page 13
Figure 1. Intel® Server Board S5500BC 1 Figure 2. Server Board Connector and Component Locations 3 Figure 3. Configuration Jumper Locations 5 Figure 4. Back Panel Connectors 7 Figure 5. DIMM Configuration Diagram 10 Figure 6. Channel Slots Configuration 11 Figure 7. Installing Memory ...14
Intel S5500BC | User Guide - Page 14
xiv Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 15
Manual Organization...v Product Accessories ...vi Additional Information and Software vi Safety Information ...v Important Safety Instructions ix Warnings...xi Chapter 1: Server Board Features 1 Connector and Component Locations 3 Configuration Jumpers...5 Back Panel Connectors ...7 RAID Support
Intel S5500BC | User Guide - Page 16
Boots When Installing PCI Card 40 Problems with Newly Installed Application Software 40 Problems with Application Software that Ran Correctly Earlier 40 Devices are not Recognized under Device Manager (Microsoft Windows* Operating System ...41 LED Information ...42 BIOS POST Beep Codes ...43
Intel S5500BC | User Guide - Page 17
Appendix D: Intel® Server Issue Report Form 53 Intel® Server Board S5500BC User's Guide xvii
Intel S5500BC | User Guide - Page 18
xviii Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 19
2. Configuration Jumper [J4A1 5 Table 3. NIC LEDs ...8 Table 4. Setup Menu Key Use 26 Table 5. POST Error Beep Codes 43 Table 6. Diagnostic LED Placement Diagram 51 Table 7. POST Progress Code LED Example 52 Table 8. Diagnostic LED POST Code Decoder 52 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 20
xx Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 21
briefly describes the main features of the Intel® Server Board S5500BC. This chapter provides illustrations of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server system. Figure 1. Intel® Server Board S5500BC
Intel S5500BC | User Guide - Page 22
Interface / LAN Connect Interface on the Intel® ICH10R. One riser slot supporting one low-profile half-length PCI Express* 2.0 x8 add-in card. Supports two processor fan connectors and three system fan connectors EFI BIOS Intel® System Management Software 2 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 23
CPU Socket 1 Z. Intel® IOH 5500 chipset E. Slot 3, PCI Express* x4 P. SATA Key AA. CPU Socket 2 F. Slot 4, 32-bit/33 MHz PCI G. Intel® RMM3 slot Q. System fan 3 header BB. BB CPU 2 Fan header R. Main power connector CC. System Fan 1 header HH. SATA 2 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 24
off Processor 2 socket (Channel D, E) I. Slot 6, PCI Express* x8 T. Power Supply EE. SATA SGPIO (Riser card) Auxiliary Connector J. Slot 7, PCI Express* x8 U. SSI 24-pin Front Panel connector FF. SATA 0 K. Back panel I/O ports V. System fan 2 header GG. SATA 1 4 Intel® Server Board S5500BC
Intel S5500BC | User Guide - Page 25
Table 2. Configuration Jumper [J4A1] Jumper Name Pins J8C1: BMC Force Update 1-2 2-3 J2D1: Password Clear 1-2 2-3 J2D2: CMOS Clear 1-2 Intel® Server Board S5500BC User's Guide What happens at system reset... BMC Firmware Force Update Mode Disabled (Default) BMC Firmware Force Update Mode
Intel S5500BC | User Guide - Page 26
) The main system BIOS will not boot with these pins jumpered. NOTE: The system will boot from EFI- bootable recovery media with a recovery BIOS image. These pins should have a jumper in place for normal system operation. (Default) ME force update model. 6 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 27
Back Panel Connectors A. Serial Port A B. Video C. USB Port 6-7 D. USB Port 8-9 E. NIC Port 1 F. NIC Port 2 (MGMT) Figure 4. Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information. Intel® Server Board S5500BC User's Guide 7
Intel S5500BC | User Guide - Page 28
RAID using RAID configuration software. For RAID 0, 1, and 10, enclosure management is provided through the SATA_SGPIO connector on the server board when a cable is attached between this connector on the server board and to the backplane or I2C interface. 8 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 29
". Processor Supports one or two Intel® Xeon® 5500 processors with 95 W Thermal Design Power (TDP) or less and with a max data transfer rate of 6.4 GT/s. For a complete list of supported processors, see the links under "Additional Information and Software". Memory The Intel® Server Board S5500BC
Intel S5500BC | User Guide - Page 30
channel configuration, the server board requires DDR3 DIMMs within a channel to be populated starting with the DIMM farthest from the processor. See Figure 6. For a complete list of supported memory DIMMs, see the links under "Additional Information and Software". 10 Intel® Server Board S5500BC
Intel S5500BC | User Guide - Page 31
memory is one-half of the installed memory with a minimum of two DIMMs installed. Since the data is duplicated across DIMMs, it means that up to one-half of the installed DIMMs are actively in use at any one time. The remaining DIMMs are used for mirroring. Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 32
See the Intel® Server Board S5500BC Technical Product Specification for additional information regarding the memory sub-system. Power Supply A minimum of 400 W is required. Your supply must provide a minimum of 3.5 A of 5 V standby current or the board will not boot. Optional Hardware Intel® RAID
Intel S5500BC | User Guide - Page 33
For two slots per channel configurations, the server board requires DDR3 DIMMs within a channel to be populated starting with the DIMM farthest from the processor. The DIMM farthest from the processor per channel is blue on the board. Installing DIMMs To install DIMMs, follow these steps: 1. Observe
Intel S5500BC | User Guide - Page 34
7. Installing Memory server. 4. Remove the server's cover. 5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket. 6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. 14 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 35
of using the instructions that came with the processor. Caution: Processor must be appropriate: If you install a processor that is inappropriate for your server, you may damage the server board. See "Additional Information and Software" for a link to the list of compatible processor(s). ESD and
Intel S5500BC | User Guide - Page 36
Load Plate 7. Remove the socket protective cover (see Figure 10). Figure 10. Remove the Socket Protective Cover 8. Take the processor out of the box and remove the protective shipping cover (Figure 11). Figure 11. Remove the Processor Protective Cover 16 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 37
cutouts to match the two socket pins, and then insert the processor into the socket as shown in Figure 12. Figure 12. Installing the Processor 10. Close the load plate (see the letter "A" in has four captive fasteners and should be tightened as shown. Intel® Server Board S5500BC User's Guide 17
Intel S5500BC | User Guide - Page 38
server chassis for instructions on installing the server's cover. Replacing a Processor server and turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover. 5. Unplug the processor fan cable from the server board. 18 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 39
lever. 10. Raise the CPU load plate. 11. Remove the processor. 12. If installing a replacement processor, see "Installing the Processor". Otherwise, install the protective socket cover over the empty processor socket and reinstall the chassis cover. Intel® Server Board S5500BC User's Guide 19
Intel S5500BC | User Guide - Page 40
the riser assembly upsidedown to avoid damage to the riser card connector. Riser Card Connector AF003103 Figure 15. Removing the PCI Riser Assembly from the Server System 2. Insert the PCI card edge connector in the slot on the PCI riser. 20 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 41
: Press the riser card straight down into the slot. Tipping the riser card while installing it into the slot may damage the riser card or slot on the server board. 4. Use the screw removed in Step 1 to secure the riser card assembly to the chassis. Intel® Server Board S5500BC User's Guide 21
Intel S5500BC | User Guide - Page 42
the server's cover and locate the battery. 5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic retainer. Gently push down on the screwdriver to lift the battery. 6. Remove the battery from its socket. 22 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 43
its package, and, being careful to observe the correct polarity, insert it in the battery socket. 9. Close the chassis. 10. Run Setup to restore the configuration settings to the RTC. Intel® Server Board S5500BC User's Guide 23
Intel S5500BC | User Guide - Page 44
24 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 45
Additional Information and Software" for a link to the Technical Product Specification where you can find details about specific BIOS setup screens. Starting Setup You can enter and start BIOS Setup under several conditions: • When you turn on the server, after POST completes the memory test. • When
Intel S5500BC | User Guide - Page 46
pressed, the setup is exited and the BIOS returns to the main System Options menu screen the plus key has a different scan code than the plus key on the other the following to display: Setup Confirmation Load default configuration now? [Yes] [No] If "Yes" is Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 47
for a link to the necessary software and instructions. Recording the Current BIOS Settings 1. Boot the computer and press when you see the message: Press key if you want to run SETUP 2. Write down the current settings in the BIOS Setup program. Intel® Server Board S5500BC User's Guide 27
Intel S5500BC | User Guide - Page 48
to configure your computer at the end of the procedure. Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive. Refer to "Additional Information and Software" for a link to the update software. Note: Before attempting a BIOS upgrade, review the instructions and
Intel S5500BC | User Guide - Page 49
the BIOS recovery jumper at J1A1 back to the original position, covering storage pins 1 and 2. 9. Plug the system into the AC power source and power it up to confirm the recovery was successful. 10. Do NOT interrupt the BIOS POST during the first boot. Intel® Server Board S5500BC User's Guide 29
Intel S5500BC | User Guide - Page 50
AC power. 6. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2. Reconnect AC power and power up the server. 7. Close the server chassis. The password is cleared and can be reset by going into the BIOS setup. 30 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 51
disconnect the AC power. 7. Return the CMOS Clear jumper to the spare location, covering pins 1 and 2. 8. Close the server chassis; reconnect the AC power and power up the system. The CMOS is now cleared and you can reset it by going into the BIOS setup. Intel® Server Board S5500BC User's Guide 31
Intel S5500BC | User Guide - Page 52
32 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 53
include updates for the BIOS, baseboard management controller (BMC), and hot-swap controller (HSC). Refer to "Additional Information and Software" for a link to the software updates. In addition to the server firmware and files, you must also update any drivers used for components you installed in
Intel S5500BC | User Guide - Page 54
integrated components from the tested components lists? Check the tested memory and chassis lists, as well as the supported hardware and operating system list. Refer to the "Additional Information and Software" for links to the tested component lists. 34 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 55
problem. Confirming Loading of the Operating System Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system. If the operating system prompt does not display, see "No Characters Display on Screen". Intel® Server Board S5500BC
Intel S5500BC | User Guide - Page 56
are populated according to the system requirements. • Remove the processor(s) and re-seat them. • Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs can contact the pins on the bottom of the server board and cause a short. 36 Intel® Server Board S5500BC
Intel S5500BC | User Guide - Page 57
the onboard video controller. 2. Verify the video controller board is fully seated in the server board connector. 3. Reboot the system for changes to take effect. 4. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you
Intel S5500BC | User Guide - Page 58
Drive or DVD-ROM Drive Activity Light Does Not Light Check the following: • Are the CD-ROM/DVD-ROM drive's power and signal cables properly installed? • Are all relevant switches and jumpers on the drive set correctly? • Is the drive properly configured? 38 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 59
. The add-in adapter stopped working without apparent cause. • Try reseating the adapter first; then try a different slot if necessary. • The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. • Run the diagnostics. Intel® Server Board S5500BC User's Guide 39
Intel S5500BC | User Guide - Page 60
and reinstall the software. Make sure all necessary files are installed. • If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. 40 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 61
. • If using a RAID configuration with an add-in RAID adapter, make sure the RAID card is installed correctly. Bootable CD-ROM Is Not Detected Check the following: • Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. Intel® Server Board S5500BC User's Guide 41
Intel S5500BC | User Guide - Page 62
blink = non-critical Blinking = Activity. No action required. On = Fault See the POST code table On = Fault On = Fault On = Fault On = 5 V standby power on • Off = Power is off (off or S5) • On = Power on or S0) • Slow Blink = Low power state (S1 - S3) 42 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 63
the BIOS Setup. The user can override this option by setting the POST Error Pause option as disabled on the BIOS setup Main screen. If this option is disabled, the system boots the operating system without user intervention. The default is disabled. Intel® Server Board S5500BC User's Guide 43
Intel S5500BC | User Guide - Page 64
44 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 65
to Class A Limits. The Intel® Server Board S5500BC was tested and verified to comply with the following electromagnetic compatibility (EMC) regulations when installed on a compatible Intel® host system. For information on compatible host system(s), refer to Intel's Server Builder Web site or contact
Intel S5500BC | User Guide - Page 66
IMPORTANT NOTE: The host system with the Intel® Server Board S5500BC requires the use of a shielded LAN cable to comply with Immunity regulatory requirements. Use of nonshield cables may result in the product having insufficient protection against electromagnetic effects, which may cause improper
Intel S5500BC | User Guide - Page 67
Examples (Intel® Server Board) for boxed type boards; or Board PB number for nonboxed boards (typically high-end boards) China RoHS Marking China Refer to the spec http://prodregs.intel.com/ ProductCertifications/Servers/GG1035%20spec%20Rev%2002.pdf Intel® Server System SR1630BC User's Guide 47
Intel S5500BC | User Guide - Page 68
Compatibility installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions to an outlet on a circuit other than the one to which the receiver is connected. • Consult the Intel® Server System SR1630BC User's Guide
Intel S5500BC | User Guide - Page 69
A limits for radio noise emissions from digital apparatus product. Korean Compliance (RRL) English translation of the notice above: 1. Type of Equipment (Model Name): On License and Product 2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative Intel® Server
Intel S5500BC | User Guide - Page 70
3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refer to date code on product 5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product 50 Intel® Server System SR1630BC User's Guide
Intel S5500BC | User Guide - Page 71
, each of which is assigned a specific hex POST code number. As each configuration routine is started, the BIOS displays the POST code to the POST Code Diagnostic LEDs on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, you can use the Diagnostic
Intel S5500BC | User Guide - Page 72
LED POST Code Decoder Checkpoint MSB 8h LED #7 Host Processor 0x10h processor (bootstrap processor) Host processor cache initialization (including AP) Starting application processor initialization SMM initialization Initializing a chipset component 52 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 73
timing parameters in the memory controller X O X O Configuring memory parameters in the memory controller X O O X Optimizing memory controller settings X O O O Initializing memory, such as ECC init O X X X Testing memory Intel® Server Board S5500BC User's Guide 53
Intel S5500BC | User Guide - Page 74
(VGA) X X X O Disabling the video controller (VGA) X X O X Enabling the video controller (VGA) O X X X Resetting the console controller O X X O Disabling the console controller O X O X Enabling the console controller 54 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 75
POST Code Decoder Keyboard (only USB) 0x90h O X X O 0x91h O X X O 0x92h O X X O 0x93h 0x94h O X X O O X X O 0x95 O X X O Mouse (only USB O X X Instructing keyboard controller to run Self configuring a removable media device Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 76
Table 8. Diagnostic LED POST Code Decoder Boot Device Selection (BDS) 0xD0 O O X O 0xD1 O O X O 0xD2 O O X O 0xD3 O O X O 0xD4 O O X O 0xD5 O O X O 0xD6 (PEIM) X X X O Reserved for initialization module use (PEIM) 56 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 77
Table 8. Diagnostic LED POST Code Decoder 0xE2h O O O X X X O X Initial memory found, configured, and installed correctly 0xE3h O O O X X X O O Reserved for initialization module use (PEIM) Driver Execution Environment (DXE) Core (not accompanied by a beep code) 0xE4h O O
Intel S5500BC | User Guide - Page 78
O X O O Memory Test Error: memory failed Hardware BIST 0xEDh O O O X O O X O Population Error: RDIMMs and UDIMMs cannot be mixed in the system 0xEEh O O O X O O O X Mismatch Error: More than 2 Quad-Ranked DIMMs in a channel 58 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 79
: • Latest BIOS, firmware, drivers, and utilities • Product documentation, installation and quick start guides • Full product specifications, technical advisories, and errata • Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating systems • Server and
Intel S5500BC | User Guide - Page 80
52 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 81
Intel Server Product Priority (Critical, Hot, High, Low Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description Board / Chassis Information Baseboard Revision PBA#: Baseboard Serial Number: CPU1 Speed/Stepping/ Spec
Intel S5500BC | User Guide - Page 82
HSC Firmware Version: Chassis Model: Chassis Model: DIMM_D1 MB and Vendor/part number DIMM_D2 MB and Vendor/part number DIMM_E1 MB and Vendor/part number DIMM_E2 MB and Vendor/part number 54 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 83
Video On-board Video Add-in Video NIC On-Board NIC1 (10/100/1000 Gb) On-Board NIC2 (10/100/1000 Gb) Hard Drive Information Drive Type (SATA/ SAS) Make/Model Driver Revision IRQ Hot-swap or Fixed IRQ I/O Base Address FW Revision # FW Revision # Intel® Server Board S5500BC User's Guide 55
Intel S5500BC | User Guide - Page 84
3 Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done 56 Intel® Server Board S5500BC User's Guide
Intel S5500BC | User Guide - Page 85
Intel® Server Board S5500BC User's Guide 57
Intel S5500BC | User Guide - Page 86
58 Intel® Server Board S5500BC User's Guide

Section	Page
Intel® Server Board S5500BC User’s Guide	1
Preface	5
About this Manual	5
Manual Organization	5
Product Accessories	6
Additional Information and Software	6
Safety Information	9
Important Safety Instructions	9
Wichtige Sicherheitshinweise	9
Consignes de sécurité	9
Instrucciones de seguridad importantes	9
Warnings	11
List of Figures	13
Table of Contents	15
List of Tables	19
1 Server Board Features	21
Figure 1. Intel® Server Board S5500BC	21
Connector and Component Locations	23
Figure 2. Server Board Connector and Component Locations	23
A.	23
B.	23
C.	23
D.	23
E.	23
F.	23
G.	23
H.	24
I.	24
J.	24
K.	24
S.	24
T.	24
U.	24
V.	24
Configuration Jumpers	25
Figure 3. Configuration Jumper Location	25
Back Panel Connectors	27
A. Serial Port A	27
B. Video	27
C. USB Port 6-7	27
D. USB Port 8-9	27
E. NIC Port 1	27
F. NIC Port 2 (MGMT)	27
Figure 4. Back Panel Connectors	27
RAID Support	28
Note: For AHCI capability in EFI, you must set the AHCI legacy Option ROM to “disabled”.	28
Hardware Requirements	29
Processor	29
Memory	29
Figure 5. DIMM Configuration Diagram	30
Figure 6. Channel Slots Configuration	31
Memory Sparing and Mirroring	31
Power Supply	32
Optional Hardware	32
Intel® RAID Activation Key	32
Hard Disk Drives	32
Intel® Remote Management Module 3	32
2 Hardware Installations and Upgrades	33
Before You Begin	33
Tools and Supplies Needed	33
Installing and Removing Memory	33
Installing DIMMs	33
1. Observe the safety and ESD precautions at the beginning of this book. See “Safety Information” for more information.	33
2. Turn off all peripheral devices connected to the server and turn off the server.	33
3. Disconnect the AC power cord from the server.	33
4. Remove the server’s cover and locate the DIMM sockets (see letter “A” to “E” in Figure 7).	33
Figure 7. Installing Memory	34
5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (see letter “A” in Figure 7).	34
6. Holding the DIMM by the edges, remove it from its anti-static package.	34
7. Position the DIMM above the socket. Align the two small notches in the bottom edge of the DIMM with the keys in the socket (see letter “B” in Figure 7).	34
8. Insert the bottom edge of the DIMM into the socket (see letter “C” in Figure 7).	34
9. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place (see letter “D” in Figure 7). Make sure the clips are firmly in place (see letter “E” in Figure 7).	34
10. Replace the server’s cover and reconnect the AC power cord.	34
Removing DIMMs	34
1. Observe the safety and ESD precautions at the beginning of this book. See “Safety Information” for more information.	34
2. Turn off all peripheral devices connected to the server and turn off the server.	34
3. Remove the AC power cord from the server.	34
4. Remove the server's cover.	34
5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket.	34
6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package.	34
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets.	35
8. Replace the server's cover and reconnect the AC power cord.	35
Installing or Replacing the Processor	35
Note: Use the following instructions to install or replace a processor instead of using the instructions that came with the processor.	35
Caution: Processor must be appropriate: If you install a processor that is inappropriate for your server, you may damage the server board. See “Additional Information and Software” for a link to the list of compatible processor(s).	35
ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1...	35
Installing the Processor	35
1. Observe the safety and ESD precautions at the beginning of this book. See “Safety Information” for more information.	35
2. Turn off all peripheral devices connected to the server and turn off the server.	35
3. Disconnect the AC power cord from the server.	35
4. Remove the server's cover. See the document that came with your server chassis for instructions on removing the server's cover.	35
5. Locate the processor socket and open the socket lever (see Figure 8).	35
Figure 8. Lifting the Load Lever	35
6. Open the load plate (see letter “A” in Figure 8 and letter “B” in Figure 9).	35
Figure 9. Open the Load Plate	36
7. Remove the socket protective cover (see Figure 10).	36
Figure 10. Remove the Socket Protective Cover	36
8. Take the processor out of the box and remove the protective shipping cover (Figure 11).	36
Figure 11. Remove the Processor Protective Cover	36
9. Align the processor cutouts to match the two socket pins, and then insert the processor into the socket as shown in Figure 12.	37
Figure 12. Installing the Processor	37
10. Close the load plate (see the letter “A” in Figure 13), close the socket lever and ensure the load plate tab engages under the socket lever when fully closed. (See letter “B” and “C” in Figure 13)	37
Figure 13. Close the Load Plate and Socket Lever	37
Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly. To assist in package orientation and alignment with the socket:	37
Installing the Retention Mechanism(s) and Heat Sink(s)	37
1. If a protective film covers the thermal interface material (TIM) on the underside of the heat sink, remove the protective film.	37
2. Align heat sink fins to the front and back of the chassis for correct airflow. Airflow goes from front-to-back of chassis.	37
3. Each heat sink has four captive fasteners and should be tightened as shown.	37
4. Using a #2 Phillips* screwdriver, finger-tighten each fastener diagonally according to the white-circled numbers (see Figure 14).	38
5. Securely re-tighten each fastener again in the same order as performed in Step 4.	38
6. Attach fan power cable to server board as shown.	38
Figure 14. 2U Reference Heat Sink Assembly	38
7. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.	38
8. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover.	38
Replacing a Processor	38
1. Observe the safety and ESD precautions at the beginning of this book. See “Safety Information” for more information.	38
2. Turn off all peripheral devices connected to the server and turn off the server.	38
3. Remove the AC power cord from the server.	38
4. Remove the server's cover.	38
5. Unplug the processor fan cable from the server board.	38
6. Loosen the four captive screws on the corners of the heat sink.	39
7. Twist the heat sink slightly to break the seal between the heat sink and the processor.	39
8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do not force the heat sink from the processor-doing so could damage the processor.	39
9. Lift the processor lever.	39
10. Raise the CPU load plate.	39
11. Remove the processor.	39
12. If installing a replacement processor, see “Installing the Processor”. Otherwise, install the protective socket cover over the empty processor socket and reinstall the chassis cover.	39
Installing a PCI Add-In Card	40
Installing a PCI Add-In Card	40
Note: You must attach add-in cards to a riser card when the riser card is removed from the chassis.	40
1. Remove the screw that attaches the PCI bracket shield to the rear of the chassis to remove the shield. Retain the screw.	40
Figure 15. Removing the PCI Riser Assembly from the Server System	40
2. Insert the PCI card edge connector in the slot on the PCI riser.	40
Figure 16. Installing a PCI Card in a Riser Card	41
3. Insert the riser card with the attached PCI card into the PCI slot on the server board. Press firmly on the riser card until it is fully seated. Press down on the riser card- do not press down on the PCI card.	41
Caution: Press the riser card straight down into the slot. Tipping the riser card while installing it into the slot may damage the riser card or slot on the server board.	41
4. Use the screw removed in Step 1 to secure the riser card assembly to the chassis.	41
Replacing the Backup Battery	42
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions.	42
Advarsel: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.	42
Advarsel: Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.	42
Varning: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.	42
Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.	42
1. Observe the safety and ESD precautions at the beginning of this book.	42
2. Turn off all peripheral devices connected to the server and turn off the server.	42
3. Disconnect the AC power cord from the server.	42
4. Remove the server’s cover and locate the battery.	42
5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic retainer. Gently push down on the screwdriver to lift the battery.	42
6. Remove the battery from its socket.	42
Figure 17. Replacing the Backup Battery	43
7. Dispose of the battery according to local ordinance.	43
8. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket.	43
9. Close the chassis.	43
10. Run Setup to restore the configuration settings to the RTC.	43
3 Server Utilities	45
Using the BIOS Setup Utility	45
Starting Setup	45
If You Cannot Access Setup	45
Setup Menus	45
Upgrading the BIOS	47
Preparing for the Upgrade	47
Note: In the unlikely event a BIOS error occurs during the BIOS update process, you may need to follow a recovery process to ret...	47
Recording the Current BIOS Settings	47
1. Boot the computer and press <F2> when you see the message:	47
2. Write down the current settings in the BIOS Setup program.	47
Note: Do not skip Step 2. You need these settings to configure your computer at the end of the procedure.	48
Obtaining the Upgrade	48
Note: Before attempting a BIOS upgrade, review the instructions and release notes provided in the README file distributed with t...	48
Upgrading the BIOS	48
Caution: Do not power down the system during the BIOS upgrade process! When the BIOS upgrade is completed, the system resets automatically.	48
Note: You may encounter a CMOS Checksum error or other problems after reboot. If this happens, shut down the system and re-boot. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup.	48
BIOS Recovery Mode and BIOS Flash Update	48
Note: The entire process takes two to four minutes.	48
Recovering the BIOS	48
1. Power down and unplug the system from the AC power source.	49
2. Move the recovery jumper at JIA1 from the spare location at pins 2 and 3 to cover pins 1 and 2. Refer to Figure 18.	49
Figure 18. BIOS Recovery Jumper	49
3. Insert the bootable BIOS Recovery media containing the new BIOS image files. You can accomplish a BIOS recovery from the SATA...	49
4. Plug the system into the AC power source and power it on.	49
5. The BIOS POST screen will appear, displaying the progress, and the system automatically boots to the EFI SHELL.	49
6. Remove the recovery media.	49
7. Power down and unplug the system from the AC power source.	49
8. Move the BIOS recovery jumper at J1A1 back to the original position, covering storage pins 1 and 2.	49
9. Plug the system into the AC power source and power it up to confirm the recovery was successful.	49
10. Do NOT interrupt the BIOS POST during the first boot.	49
Clearing the Password	50
1. Power down the system and disconnect the AC power.	50
2. Open the server chassis.	50
3. Move the jumper from the normal operation position, Password Clear Protect, at pins 1 and 2 to the Password Clear Erase positions, covering pins 2 and 3.	50
Figure 19. Password Recovery Jumper	50
4. Reconnect the AC power and power up the system.	50
5. Power down the system and disconnect the AC power.	50
6. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2. Reconnect AC power and power up the server.	50
7. Close the server chassis. The password is cleared and can be reset by going into the BIOS setup.	50
Clearing the CMOS	51
1. Power down the system; do not disconnect the AC power.	51
2. Open the server.	51
3. Move the jumper from the normal operation position, covering pins 1 and 2, to the CMOS Clear Force Erase position, covering pins 2 and 3.	51
Figure 20. CMOS Recovery Jumper	51
4. Wait five seconds.	51
5. Reconnect the AC power and power up the system.	51
6. When the system begins beeping, power it down and disconnect the AC power.	51
7. Return the CMOS Clear jumper to the spare location, covering pins 1 and 2.	51
8. Close the server chassis; reconnect the AC power and power up the system. The CMOS is now cleared and you can reset it by going into the BIOS setup.	51
4 Troubleshooting	53
System Boot Quiet Time	53
Resetting the System	53
Problems Following Initial System Installation	54
First Steps Checklist	54
Hardware Diagnostic Testing	55
Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the ...	55
1. Turn off the system and all external peripheral devices. Except for the keyboard and the video monitor, disconnect each device from the system.	55
2. Make sure the system power cord is plugged into a properly grounded AC outlet.	55
3. Make sure your video display monitor and keyboard are correctly connected to the system.	55
4. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video display monitor).	55
5. If the operating system normally loads from the hard disk drive, make sure there is no diskette in drive A and no CD-ROM disk in the CD-ROM drive.	55
6. If the power LED does light, attempt to boot from the CD-ROM disk.	55
7. Turn on the system. If the power LED does not light, see “Power Light Does Not Light”.	55
Verifying Proper Operation of Key System Lights	55
Confirming Loading of the Operating System	55
Specific Problems and Corrective Actions	56
Power Light Does Not Light	56
No Characters Display on Screen	57
1. Verify the video works using the onboard video controller.	57
2. Verify the video controller board is fully seated in the server board connector.	57
3. Reboot the system for changes to take effect.	57
4. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative.	57
5. If you do not receive a beep code and characters do not display, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help.	57
Characters are Distorted or Incorrect	57
System Cooling Fans Do Not Rotate Properly	58
Drive Activity Light Does Not Light	58
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light	58
Cannot Connect to a Server	59
Problems with Network	59
System Boots When Installing PCI Card	60
Problems with Newly Installed Application Software	60
Problems with Application Software that Ran Correctly Earlier	60
Note: Random errors in data files: If you get random errors in your data files, they may be getting corrupted by voltage spikes ...	61
Devices are not Recognized under Device Manager (Microsoft Windows* Operating System)	61
Hard Drive(s) are not Recognized	61
Bootable CD-ROM Is Not Detected	61
LED Information	62
BIOS POST Beep Codes	63
Appendix A: Regulatory and Compliance Information	65
Product Regulatory Compliance	65
Product Safety Compliance	65
Product EMC Compliance - Class A Compliance	65
Note: Legally the product is required to comply with Class A emission requirements as it is intended for a commercial type market place. Intel targets a 10 db margin to Class A Limits.	65
IMPORTANT NOTE:	66
Certifications / Registrations / Declarations	66
Product Regulatory Compliance Markings	66
Electromagnetic Compatibility Notices	68
FCC (USA)	68
Industry Canada (ICES-003)	69
Europe (CE Declaration of Conformity)	69
Taiwan Declaration of Conformity (BSMI)	69
Korean Compliance (RRL)	69
1. Type of Equipment (Model Name): On License and Product	69
2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative	69
3. Name of Certification Recipient: Intel Corporation	70
4. Date of Manufacturer: Refer to date code on product	70
5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product	70
Appendix B: LED Decoder	71
Figure 21. Diagnostic LED Placement Diagram	71
A. ID LED	71
B. Status LED	71
C. Diagnostic LED #7 (MSB LED)	71
D. Diagnostic LED #6	71
E. Diagnostic LED #5	71
F. Diagnostic LED #4	71
G. Diagnostic LED #3	71
H. Diagnostic LED #2	71
I. Diagnostic LED #1	71
J. Diagnostic LED #0 (LSB LED)	71
Appendix B: Getting Help	79
1. Get connected to our support web page (http://support.intel.com/support/ motherboards/server/) for 24 hours a day, 7 days a w...	79
2. Send an email to Intel's technical support center using the following online form if you are still unable to obtain a solution to your issue: http://support.intel.com/ support/go/emf/index.htm	79
3. Lastly, you can contact an Intel support representative using one of the following support phone numbers: http://support.inte...	79
Warranty Information	79
Appendix C: Intel® Server Issue Report Form	81
Note: For the fastest service, please submit your form via the Internet.	81
Board / Chassis Information	81
Peripheral Information	83
Hard Drive Information	83
Management Information	84

Match case Limit results 1 per page

Intel

Server Board S5500BC

User’s Guide

Intel Order Number E52448-001