Kodak 1701622 Extended User Guide - Page 37

Troubleshooting and support Troubleshooting problems with your digital frame Problem Try one or more of the following My digital frame screens are in the wrong language. ■ Touch Back until the language screen is displayed. Reselect your language. ■ On your computer, sign on to your kodakpulse.com account, click Frame Settings -> Advanced, and select your language from the drop-down list. ■ Reset your digital frame. Press the Power and Health Check buttons at the same time. IMPORTANT: Resetting the digital frame deletes all pictures, deactivates the digital frame from your kodakpulse.com account, and returns all settings to factory defaults. The digital frame is reset and returns to the initial language screen. See page 4 to reselect you language, reconnect to your wireless network, and reactivate the digital frame. Pictures downloaded ■ Please be patient. There may be a delay before the pictures begin to my digital frame playing on your digital frame. Download times can vary due to the from kodakpulse.com number of pictures, size of picture files, your Web connection don't arrive or arrive speed and geographical location. Also, the first download to your digital frame is usually more delayed than subsequent downloads. slowly. ■ Your router signal may be weak. Try moving your digital frame closer to, or into the same room with, your router. To check your router signal strength, press Health Check (see page 26). The digital frame does ■ Make sure the power cable that was included with your digital not turn on. frame is connected securely (see page 2). ■ Unplug the power cable for 5 seconds, then reconnect the cable. If the digital frame does not turn on automatically, press the Power button. I cannot exit the sample picture slide show. ■ Add pictures to your digital frame (see page 8). ■ Insert a memory card or USB device (see page 21). www.kodak.com/go/pulseframesupport 30