Kodak ESP3250 User Manual - Page 41
Troubleshooting - go esp3250support
UPC - 041771749453
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8 Troubleshooting Basic troubleshooting Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer. Use the following information to help troubleshoot problems with your printer. For more troubleshooting information, go to: • www.kodak.com/go/itg to use our Step-by-Step Solutions and Repair tool for help with problems such as paper jams and image quality. • www.kodak.com/go/esp3250support for FAQs and links to other support for your printer. • www.kodak.com/go/esp3250downloads to download the latest software and firmware files. • www.kodak.com/go/esp3250specs for the recommended system requirements. Problem Possible Solutions Printer does not power on • Make sure you are using the power cord that came with your printer. • Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip. • If the USB 2.0 cable was disconnected from the printer, then reconnected, or if power to the printer was interrupted, restart the computer. Printer not detected • Make sure your printer is plugged in and turned on. • Make sure: - you have a USB 2.0 cable. - that the USB cable is connected to both your printer and your computer. Printhead carriage jam • Open the printer access door and clear any obstructions. • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.) Image quality problems • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package. • Make sure the paper is loaded correctly. See Loading paper, page 8 5. For more help, go to www.kodak.com/go/itg, select All-in-one printer, then Print Quality (missing colors, blank prints, etc). Ink cartridge problems • Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges. • Remove, then install the cartridges again. Make sure the cartridges click into place. www.kodak.com/go/aiosupport 35