Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide
Konica Minolta bizhub C654 Manual
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- Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 1
User's Guide Troubleshooting - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 2
by public users 6-12 7 Cannot Perform Network Fax/Network Scan 7.1 Cannot perform network fax/network scan 7-2 7.2 Network fax error code ...7-5 Transmission system error code...7-5 Reception system error code...7-7 7.3 Printing a destination list...7-8 bizhub C754/C654 Contents-1 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 3
Consumables or Carry Out Cleaning When staples in the finisher have run out 13-2 When the punch scrap box is full ...13-2 When toner is running out in the Toner Cartridge 13-3 When the Imaging Unit needs to be replaced 13-3 When a waste toner box is full...13-4 bizhub C754/C654 Contents-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 4
1 When a Paper/Staple Jam Is Occurring - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 5
number for the section with a paper/staple jam) Description Tap this key to start animated instructions showing how to remove paper/staple jam. A section chart is displayed with a location number enclosed in a circle for a section where a paper/staple jam has occurred. bizhub C754/C654 1-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 6
/staple jam is occurring Take staple jam on the Saddle Stitcher SD-511, refer to page 1-15. - For information about handling a staple jam on the Finisher FS-535, refer to page 1-16. - For information about handling a staple jam on the Saddle Stitcher SD-512, refer to page 1-17. bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 7
The following illustrations show how to fix a paper jam occurring in the ADF. 23 21 24 22 25 1 1 2 2 8 3 7 4 6 5 NOTICE When closing the Opening and Closing Guide, press the Hand mark in the center and check that is locked securely. bizhub C754/C654 1-4 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 8
this work carefully so that you keep the inside of the machine, your clothing and hands free from toner contamination. - If any toner does get on your hand, wash it off using water or neutral detergent. - If any toner gets into your eyes, immediately wash it out with water and consult your doctor - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 9
Door and ensure that it is securely closed. Be careful not to touch the surface of the film or Paper Feed Rollers with your hand. bizhub C754/C654 1-6 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 10
with Saddle Stitcher SD-511 and Punch Kit PK-520. Sections inside the finisher prone to paper jams vary depending on the settings for [Finishing]. bizhub C754/C654 1-7 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 11
-520. NOTICE When moving the Saddle Stitcher, be sure to only hold the handle. Otherwise, your hand or finger may get caught in the machine. bizhub C754/C654 1-8 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 12
Do not strongly press or pull out the Sensor pin in the Horizontal Transport Unit. Doing so may cause a damage of the Horizontal Transport Unit. bizhub C754/C654 1-9 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 13
-521. NOTICE When moving the Saddle Stitcher, be sure to only hold the handle. Otherwise, your hand or finger may get caught in the machine. bizhub C754/C654 1-10 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 14
When moving the Z Folding Unit ZU-606, be sure to only hold the handle. Otherwise, your hand or finger may get caught in the machine. bizhub C754/C654 1-11 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 15
, and Post Inserter PI-505. NOTICE When returning the Upper Unit of the Post Inserter PI-505, be careful not to get your fingers caught. bizhub C754/C654 1-12 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 16
Tips - The figure above shows the optional Finisher FS-535 equipped with Saddle Stitcher SD-512, Punch Kit PK-521, and Job Separator JS-602. bizhub C754/C654 1-13 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 17
show how to fix a staple jam occurring on the Finisher FS-534. 1 35 2 3 1 2 4 Tips - The figure above shows the optional Finisher FS-534 equipped with Saddle Stitcher SD-511 and Punch Kit PK-520. NOTICE When removing a staple jam, do so carefully to prevent being injured. bizhub C754/C654 1-14 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 18
jam is occurring on the Saddle Stitcher SD-511 The following illustrations show how to fix a staple jam occurring on the Saddle Stitcher SD-511. 1 1 2 2 34 3 2 SD1 1 Tips - The figure only hold the handle. Otherwise, your hand or finger may get caught in the machine. bizhub C754/C654 1-15 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 19
show how to fix a staple jam occurring on the Finisher FS-535. 1 35 2 1 2 3 Tips - The figure above shows the optional Finisher FS-535 equipped with Saddle Stitcher SD-512 and Punch Kit PK-521. NOTICE When removing a staple jam, do so carefully to prevent being injured. bizhub C754/C654 1-16 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 20
jam is occurring on the Saddle Stitcher SD-512 The following illustrations show how to fix a staple jam occurring on the Saddle Stitcher SD-512. 1 1 2 34 2 3 2 1 SD1 Tips - The figure above only hold the handle. Otherwise, your hand or finger may get caught in the machine. bizhub C754/C654 1-17 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 21
2 Main Messages and Remedies - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 22
contract. - For Imaging Unit: When the message [The Imaging Unit needs to be replaced.] appears, replace it based on the maintenance contract. Contact your service representative if the messages continue to appear even after replacement or cleaning has been carried out. bizhub C754/C654 2-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 23
left in the back of the section indicated on the Touch Panel. If the paper cannot be easily removed, do not continue; instead contact your service representative. - Once again, open and close the door at the section with the location number indicated on the Touch Panel. This action may clear the - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 24
message appears When an error is detected, the following message appears. Take the appropriate action according to the message displayed on the screen. If you cannot resolve the error, write down the [Trouble Code], and contact your service representative with the power plug disconnected from the - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 25
for a moment. In case image stabilization does not finish after a short while, contact your service representative. NOTICE You cannot interrupt or prohibit image stabilization. To perform image stabilization on a voluntary basis, refer to the [User's Guide: Copy Operations]. bizhub C754/C654 2-5 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 26
3 When Printing Quality Has Deteriorated - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 27
it against the back side. Repeat the steps above three times. 3 Securely press the Charger Cleaner, and close the Lower Front Door of the machine. bizhub C754/C654 3-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 28
Print Head Glass according to the following procedure. 1 Pull out Tray 2. 2 Remove the Printhead Cleaner from Tray 2. 3 Open the Lower Front Door of the machine. bizhub C754/C654 3-3 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 29
the Print Head Glass 3 4 Release the Waste Toner Box Lock Lever, then remove the Waste Toner Box. 5 Slowly insert the Printhead Cleaner all three times for all the Print Head Glass sections. 6 Install the Waste Toner Box. 7 Close the Lower Front Door of the machine. 8 Place back the Printhead Cleaner to - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 30
4 When the Machine Cannot Be Powered On - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 31
of this machine is firmly plugged into the power outlet. Also check that the breaker has not tripped. - Check to see that the Main Power Switch and the Power key are turned ON. In case the machine cannot be powered on even after checking, contact your service representative. bizhub C754/C654 4-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 32
5 When the Touch Panel Is Not Visible - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 33
the Touch Panel may turn off. Check the Control Panel, press the Power key. If the Weekly Timer setting has put the machine in Erp Auto Power OFF mode, press the Power key to display the Touch Panel. To use it outside the preset operating hours, follow the on-screen instructions. bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 34
5 - Check to see that the Main Power Switch and the Power key are turned ON. In case the Touch Panel does not appear even after checking it, contact your service representative. bizhub C754/C654 5-3 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 35
6 Cannot Print - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 36
printing fails, resolve any problems that may be occurring in the machine or with the printer driver. For the test printing procedure, refer to page 6-8. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. bizhub C754/C654 6-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 37
Guide: Print Operations]. Enter the correct account name and password. Enter the correct user name or password. Specify the same encryption passphrase for this machine and the printer driver. For the encryption passphrase setting procedure for the printer driver, refer to page 6-10 bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 38
in enhanced security mode, refer to [User's Guide: Print Operations]. When [Job Priority Operation Settings] is enabled in the [Administrator Settings] of the printer, only the jobs that are not experiencing problems are processed and those with any problem are held in queue. If [Password Rules] is - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 39
, the watermark cannot be printed. Install the required optional product and enable them on the printer driver. Check the setting of each item of the printer driver. For information on paper types supported by the staple function, refer to [User's Guide: About This Machine]. Change the number of - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 40
the right size/orientation? Remedy Install the required optional product and enable them on the printer driver. Check the setting of each item of the printer driver. For information on paper types supported by the punch function, refer to [User's Guide: About This Machine]. Check the orientation of - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 41
The network cable is not connected correctly. (2) Under [Administrator Settings], [Network Settings] are not set correctly. Remedy (1) Make sure that the network cable is correctly connected. (2) Under [Administrator Settings], check that [Network Settings] are set correctly. bizhub C754/C654 6-7 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 42
Start menu in Windows XP/Server 2003, open the [Start] menu, then click [Control Panel] - [Printers and Other Hardware] - [Printers and Faxes]. When [Control Panel] is click [OK]. % If test printing has failed, click [Troubleshoot] to find out how to solve the problem. bizhub C754/C654 6-8 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 43
6.4 Printing a file from a User Box 6 6.4 Printing a file from a User Box 1 Tap [User Box] on the main menu. 2 Select the desired User Box, then tap [Open]. 3 Select the target file, then tap [Print]. 4 Change print settings as necessary, and click Start. bizhub C754/C654 6-9 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 44
driver 1 Open the [Printers] window or [Printers and Faxes] window. % In Windows XP/Server 2003, open the Start menu, then click [Printers and Faxes]. If [Printers and Faxes] is not displayed on the Start menu in Windows XP/Server 2003, open the Start menu, then click [Control bizhub C754/C654 6-10 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 45
on the printer driver 1 Open the [Printers] window or [Printers and Faxes] window. % In Windows XP/Server 2003, open the Start menu, then click [Printers and Faxes]. If [Printers and Faxes] is not displayed on the Start menu in Windows XP/Server 2003, open the Start menu, then click [Control Panel - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 46
6.7 Permitting printing by public users 6 6.7 Permitting printing by public users 1 Tap [Utility], then select [Administrator Settings]. 2 Enter the password, then tap [OK]. 3 Select [User Authentication/Account Track] - [User Authentication Settings] - [User Registration]. 4 Tap [ ] to select [ - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 47
7 Cannot Perform Network Fax/Network Scan - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 48
scan 7 7 Cannot Perform Network Fax/Network Scan 7.1 Cannot perform network fax/network scan Description of problem a problem with an error occurs to [User's Guide: Network to [User's Guide: Network Fax power of the receiving facsimile turned off, is it out of paper or is there another problem - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 49
) to a specified computer, operations take place slowly. When sending scanned data (by SMB transmission) to a specified computer, a "Server connection error" occurs. Check points Is the power turned on? Has the machine been placed in the ErP Auto Power Off mode? Are cables connected correctly? Is - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 50
network fax/network scan 7 Description of problem When sending scanned data (by SMB transmission) to a specified computer, a "login error" occurs. Printing does not take place. Check points Is the [File Path] set correctly for the destination? Are you operating as a domain user? Is Memory RX - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 51
are correct. • Verify that the cables and cords are securely connected and that there is no network failure. • Turn the Main Power Switch off and back on and then resend the fax. For details on how to turn the Main Power Switch off or on, refer to [User's Guide: Introduction]. bizhub C754/C654 7-5 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 52
the number of pages to be sent or reduce the scanning resolution to resend the fax. Turn the Main Power Switch off and back on and then resend the fax. For details on how to turn the Main Power Switch off or on, refer to [User's Guide: Introduction]. Memory is full. • Check that there are no other - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 53
error code 7 Reception system error code If the machine encounters a problem while receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below. Code this error occurs : PDF or TIFF Fax received contains data - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 54
list 1 Tap [Utility], then select [Administrator Settings]. 2 Enter the password, then tap [OK]. 3 Select [One-Touch/User Box Registration] - [One-Touch/User Box Registration List]. 4 Select items to Print]. 6 Specify a paper tray and simplex or duplex print, then tap [Start]. bizhub C754/C654 7-8 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 55
8 Cannot Use the Fax Function - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 56
the setting and correct it if an error is found. For the dialing method power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient to determine whether there is a problem. Check the recipient's password then resend the fax using a correct password - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 57
placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode. For the ErP Auto Power Off mode, refer to [User's Guide: Control Panel]. When [Receive Mode] is set to [Manual RX], receive faxes manually. Is the modular cable connected - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 58
error code 8 8.3 G3 fax error code Transmission system error code If the machine encounters a problem while sending a G3 fax, an error dialog will appear and error codes will be displayed in Txx format. Take corrective actions by referring to the table below. Code your service representative. - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 59
a problem while receiving a G3 fax, an error dialog will appear and error codes will be displayed in Rxx format. Take corrective actions by referring to the table below. Code R18 R21 R22 R32 R50 R60 R63 R69 R72 R78 R79 R93 R94 R95 R96 R97 R99 Corrective Actions Check your machine. If toner or - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 60
scanned by pressing the [Send] key or press the [Delete] key.] [Transmission failed. Please check line connection.] [Server connection error.] [Cannot select address for TX. Exceeded the maximum number of addresses allowed for broadcasting.] [The document could not be saved in the User Administrator - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 61
Setting [Dialing Method] 1 Tap [Utility], then select [Administrator Settings]. 2 Enter the password, then tap [OK]. 3 Select [Fax Settings] - [Line Parameter Setting]. 4 Select [Dialing Method] and enable settings that match your telephone line currently used, then tap [OK]. bizhub C754/C654 8-7 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 62
8.6 Setting [Check Dest. & Send] 8 8.6 Setting [Check Dest. & Send] 1 Tap [Utility], then select [One-Touch/User Box Registration]. 2 Select [Create One-Touch Destination] - [Address Book (Public)] - [Fax]. 3 Select the target one-touch destination, then tap [New]. 4 Tap [Line Settings], set [ - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 63
8.7 Setting the number of RX call rings 8 8.7 Setting the number of RX call rings 1 Tap [Utility], then select [Administrator Settings]. 2 Enter the password, then tap [OK]. 3 Select [Fax Settings] - [Line Parameter Setting]. 4 Select [Number of RX Call Rings], tap [-] to set it to "0", then tap - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 64
9 Cannot Copy - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 65
Description of problem Copying does not ? Is the original one that does not meet the specifications? Has the original been positioned correctly? Is [Light] ? Is the Original Glass dirty? Is the Slit Scan Glass dirty? Is the Original Pad dirty? Is User's Guide: Copy Operations]. bizhub C754/C654 9-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 66
Scan Glass. Align the Lateral Guide with the edges of the paper. Manually administrator. Has the staple position been correctly specified? Specify the staple position correctly. For information on how to configure the staple settings, refer to [User's Guide: Copy Operations]. bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 67
problem Ejected paper is not get stacked evenly; punch holes or staple positions do not line up. Check points Is the paper curled? Is there a gap between the Lateral Guide the paper from the paper tray, turn it over, and then load it again. Slide the Lateral Guide in the paper tray against the sides - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 68
a spare Toner Cartridge. According to the maintenance agreement, replace the indicated Toner Cartridge. According to the maintenance agreement, replace the indicated Toner Cartridge. Replace the Staple Cartridge. Follow the guidance (instructions) to remove jammed paper. bizhub C754/C654 9-5 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 69
of the malfunction code displayed on the screen. Clean the Slit Scan Glass using a dry cloth. While the message is displayed, do not turn the Power key OFF. If the Power key is turned OFF, turn the Main Power Switch OFF and contact your service representative. Contact the administrator of the - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 70
10 Cannot Save in a User Box - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 71
from a User Box, refer to page 10-4. If the maximum number of files one User Box can save has already been reached, delete unnecessary files and then carry out the saving operation again. For the procedure for deleting unnecessary files from a User Box, refer to page 10-4. bizhub C754/C654 10-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 72
not connected correctly. (2) Under [Administrator Settings], [Network Settings] are User Boxes then retry registration. Delete unwanted documents then retry registration. Delete unwanted documents then retry registration. Wait until a job has been completed, or delete a current job. bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 73
10.3 Deleting files from a User Box 10 10.3 Deleting files from a User Box 1 Tap [User Box] on the main menu. 2 Select the desired User Box, then tap [Open]. 3 Select files to delete, then tap [Delete]. 4 Tap [Yes]. bizhub C754/C654 10-4 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 74
11 Network Error Codes - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 75
.1 About network error codes 11 11 Network Error Codes 11.1 About network error codes They refer to codes displayed when an error occurs in the network. You can check the action to take as well as a description of the error by referring to the code in the error code list. bizhub C754/C654 11-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 76
11.2 Displaying network error codes 11 11.2 Displaying network error codes Use Web Connection to configure so that network error codes are displayed. For details, refer to [User's Guide: Web Management Tool]. bizhub C754/C654 11-3 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 77
error Unable to find the destination AP (SSID). The authentication mode does not match the AP (IEEE8021X/WPA-EAP/WPA-PSK/NONE). Negotiation of the EAP method failed. The EAP authentication failed (user ID, password verification (PKI) function (EAP-TLS/EAP-TTLS/PEAP). bizhub C754/C654 11-4 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 78
Description The certificate verification (PKI) function is in the excessive multiplex processing status (EAP-TLS/EAP-TTLS/PEAP). Parameter error of the certificate (EAP-TLS/EAP-TTLS/PEAP). Internal error of the certificate verification (PKI) function (EAPTLS/EAP-TTLS/PEAP). bizhub C754/C654 11-5 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 79
11.3 Error code list Functions LDAP bizhub C754/C654 11 Code 1 4 7 10 32 49 80 85 86 88 90 log in to the LDAP server. An unexpected error occurred. The connection has timed out. The supported SASL does not match the LDAP server side. Cancelled by the user. A memory shortage has occurred. Unable to - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 80
11.3 Error code list Functions LDAP 11 Code 12241 12242 12243 12244 12261 12263 12264 12266 Description The ticket certificate has maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification/management module. bizhub C754/C654 11-7 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 81
Error code list Functions E-Mail/ Internet Fax 11 Code 1 2 3 4 5 6 7 9 10 11 12 13 14 15 16 2236 2238 2239 2240 2241 2242 2243 2244 2261 2263 2264 2266 2267 2268 Description Failed to log in to the E-mail server. An internal error error occurred. A hard disk operation error error of the certificate - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 82
The user name is not specified. Unable to log in with the specified user name and password. The user does errors to which an error code is not assigned. Failed in authentication using a PKI card (PKI token). The certificate has expired, or the validity period has not yet started. bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 83
. The operation is expected to be blocked. SMTP server error. Since the service is unavailable, the transfer channel is closed. SMTP server error. The password must be changed. SMTP server error. Unable to access to the mail box. SMTP server error. The requested action has been cancelled because an - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 84
is too weak. SMTP server error. Authentication error. SMTP server error. The requested authentication mechanism requires encryption. SMTP server error. The requested action is not executed. SMTP server error. The user is not connected locally. SMTP server error. The requested E-mail action is - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 85
the receiver side. The SMTP server does not support the STARTTLS command. PKI card access error. The format of the URL of the target resource is invalid. Parameter error. Attempted to send data that exceeds the maximum transferrable size for transfer coding. WebDAV send is disabled. The process is - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 86
Error code list 11 Functions WebDAV transmission Code size. The server does not support WebDAV. Unable to upload data error occurred while sending a request. A communication error SharePoint Server. Another internal error occurred (e.g. memory shortage). The Internal error of the certificate verification. - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 87
. Unable to log in with the specified user name and password. Failed to log in due to an SMB protocol error. The specified media to be written is not formatted. The file system of the specified media to be written is faulty. Other errors to which an error code is not assigned. The browser machine - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 88
11.3 Error code list Functions User Authentication 11 Code 1 2 3 4 5 6 7 10000 12236 12239 12240 12241 12242 12243 12244 12261 12263 12264 12266 Description number of certificates that can be verified at a time is 20). Internal error of the certificate verification. bizhub C754/C654 11-15 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 89
11.3 Error code list Functions WebDAV client 11 Code 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 2236 2238 2239 2240 2241 2242 2243 2244 2261 2263 2264 2266 2267 2268 Description The ID of a client that is not active has been specified. Receive time out occurred. A receive error occurred. Or an - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 90
from the server. The action is not supported. The specified parameter is invalid. The operation failed. A temporary error occurred on the scan server. An internal error occurred on the scan server. The scan server returned an error due to operation by an unauthorized user. bizhub C754/C654 11-17 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 91
for secondary distribution are not supported. The destination address is not included in PSP. The scan server returned an error due to access by an unauthorized user. The scan server returned an error due to a request for invalid action. The scan server returned an error due to transmission of - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 92
12 When the Bit Count Does Not Match between the Server and the Client - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 93
is Windows Server 2008/2008 R2 and its OS bit count does not match that of the client computer, an additional driver may not be installed normally in the print server. To solve this problem, The additional installation of the 64-bit operating system driver is then completed. bizhub C754/C654 12-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 94
13 When a Message Appears to Replace Consumables or Carry Out Cleaning - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 95
using the Finisher FS-534, refer to [User's Guide: Maintenance]. For details on how to take an action using the Finisher FS-535, refer to [User's Guide: Maintenance]. For details on how to take an action using the Z Folding Unit ZU-606, refer to [User's Guide: Maintenance]. bizhub C754/C654 13-2 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 96
the replacement time has come for the Imaging Unit, the following message appears (at replacement by user). Tap [Start Guidance], then follow the displayed guidance to take an action. d Reference For details on the replacement procedure, refer to [User's Guide: Maintenance]. bizhub C754/C654 13-3 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 97
waste toner box is full When the Waste Toner Box is full, the following message appears (at replacement by user). Tap [Start Guidance], then follow the displayed guidance to take an action. d Reference For details on the replacement procedure, refer to [User's Guide: Maintenance]. bizhub C754/C654 - Konica Minolta bizhub C654 | bizhub C654/C754 Troubleshooting User Guide - Page 98
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