Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 48

Cannot Perform Network Fax/Network Scan

Get Konica Minolta bizhub C654 PDF manuals and user guides View all Konica Minolta bizhub C654 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 48 highlights

7.1 Cannot perform network fax/network scan 7 7 Cannot Perform Network Fax/Network Scan 7.1 Cannot perform network fax/network scan Description of problem Cannot send data. Check points Is the volume per E-mail to be sent exceeding the maximum receiving capacity of the SMTP server? Was the transmission procedure carried out correctly? Are the network settings and connection correct? Is the correct E-mail address set for this machine? Are cables connected correctly? Are the fax number and address you entered for the destination correct? Were the address book destination and program destination registered correctly? Is there a problem with the receiving machine? Remedy If the volume of one E-mail message exceeds the maximum capacity of the SMTP server for reception, an error occurs which will prevent transmission. Check the transmission procedure and then resend the fax. Check the network settings and connection. For information on how to configure the network settings, refer to [User's Guide: Network Fax Operations]. Check the E-mail address of the machine and configure it. For information on how to configure the E-mail address setting, refer to [User's Guide: Network Fax Operations]. Make sure that the cables such as network and modular cables are correctly connected. If you are using a destination in the Address Book or Program, the fax number registered may be incorrect. Print the list of address book destinations to check that the numbers are registered correctly. For the procedure for printing the list of destinations, refer to page page 7-8. Is the power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient or otherwise to determine whether there is a problem. bizhub C754/C654 7-2

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
bizhub C754/C654
7-2
7.1
Cannot perform network fax/network scan
7
7
Cannot Perform Network Fax/Network Scan
7.1
Cannot perform network fax/network scan
Description of problem
Check points
Remedy
Cannot send data.
Is the volume per E-mail to be
sent exceeding the maximum re-
ceiving capacity of the SMTP
server?
If the volume of one E-mail mes-
sage exceeds the maximum ca-
pacity of the SMTP server for
reception, an error occurs which
will prevent transmission.
Was the transmission procedure
carried out correctly?
Check the transmission proce-
dure and then resend the fax.
Are the network settings and
connection correct?
Check the network settings and
connection.
For information on how to con-
figure the network settings, refer
to [User's Guide: Network Fax
Operations].
Is the correct E-mail address set
for this machine?
Check the E-mail address of the
machine and configure it.
For information on how to con-
figure the E-mail address setting,
refer to [User's Guide: Network
Fax Operations].
Are cables connected correctly?
Make sure that the cables such
as network and modular cables
are correctly connected.
Are the fax number and address
you entered for the destination
correct?
Were the address book destina-
tion and program destination
registered correctly?
If you are using a destination in
the Address Book or Program,
the fax number registered may
be incorrect.
Print the list of address book
destinations to check that the
numbers are registered correct-
ly. For the procedure for printing
the list of destinations, refer to
page page 7-8.
Is there a problem with the re-
ceiving machine?
Is the power of the receiving fac-
simile turned off, is it out of paper
or is there another problem?
Call the recipient or otherwise to
determine whether there is a
problem.