LG LP1217GSR Owners Manual - Page 28

COV34636802 2018. 2. 5. 오오 6:10 Page 28 TROUBLESHOOTING BEFORE CALLING FOR SERVICE Problem Possible causes Corrective Action Your home appliance and smartphone is not connected to the Wi-Fi network. The password for the • Find the Wi-Fi network connected to your Wi-Fi that you are trying smartphone and remove it, then register to connect to is incorrect. your appliance on LG SmartThinQ. Mobile data for your • Find the Wi-Fi network connected to your smartphone is turned on. smartphone and remove it, then register your appliance on LG SmartThinQ. The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The distance between the • If the distance between the appliance and appliance and the router the router is too far, the signal may be is too far. weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance. NOTE • Some functions may not be supported, depending on the model. Error Code Possible causes Corrective Action Software problem. 28