Lenovo 22P7196 User Guide - Page 19

Appendix, Troubleshooting

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Appendix A. Troubleshooting The following information might be helpful if you encounter trouble using the IBM Rescue and Recovery with Rapid Restore application. General troubleshooting information The following information might be helpful if you encounter trouble using the Rescue and Recovery with Rapid Restore software. v When new Windows users are created, the system must be rebooted before the new users can be backed up. v Do not use Rescue and Recovery with Rapid Restore in conjunction with any other utility software that modifies the master boot record. Software that modifies the master boot record of your hard disk might render your backups inaccessible. Such software includes, but is not limited to Roxio GoBack, System Commander, and PowerQuest BootMagic. v Norton Antivirus 5.0 might not be able to read the boot record of the hard drive. Installation troubleshooting information The following information might be helpful if you encounter trouble while attempting to install or uninstall the IBM Rescue and Recovery with Rapid Restore software. Uninstalling the software To uninstall Rescue and Recovery with Rapid Restore from a computer running Windows 2000 Professional or Windows XP, you must log onto the computer with administrator rights. For more information on user accounts, see the help system provided with the operating system. Backup troubleshooting information Rescue and Recovery with Rapid Restore notifies you if a valid base backup image does not exist. Then, it enables you to create a new base backup image. The following information might be helpful if you encounter trouble while attempting a backup operation using IBM Rescue and Recovery with Rapid Restore software. v User accounts are included in backup and restore operations. Therefore, if you restore your system to a time when a user did not exist or had a different password, that user will not be able to log in. v If the Rapid Restore interface is closed while performing a Windows incremental backup, Rescue and Recovery with Rapid Restore will continue to backup files in the background. Backup operation is slow Backup performance depends upon the size and type of operation being performed. Backup operation performance can be optimized by performing frequent backups. © Copyright IBM Corp. 2004 9

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Appendix
A.
Troubleshooting
The
following
information
might
be
helpful
if
you
encounter
trouble
using
the
IBM
Rescue
and
Recovery
with
Rapid
Restore
application.
General
troubleshooting
information
The
following
information
might
be
helpful
if
you
encounter
trouble
using
the
Rescue
and
Recovery
with
Rapid
Restore
software.
v
When
new
Windows
users
are
created,
the
system
must
be
rebooted
before
the
new
users
can
be
backed
up.
v
Do
not
use
Rescue
and
Recovery
with
Rapid
Restore
in
conjunction
with
any
other
utility
software
that
modifies
the
master
boot
record.
Software
that
modifies
the
master
boot
record
of
your
hard
disk
might
render
your
backups
inaccessible.
Such
software
includes,
but
is
not
limited
to
Roxio
GoBack,
System
Commander,
and
PowerQuest
BootMagic.
v
Norton
Antivirus
5.0
might
not
be
able
to
read
the
boot
record
of
the
hard
drive.
Installation
troubleshooting
information
The
following
information
might
be
helpful
if
you
encounter
trouble
while
attempting
to
install
or
uninstall
the
IBM
Rescue
and
Recovery
with
Rapid
Restore
software.
Uninstalling
the
software
To
uninstall
Rescue
and
Recovery
with
Rapid
Restore
from
a
computer
running
Windows
2000
Professional
or
Windows
XP,
you
must
log
onto
the
computer
with
administrator
rights.
For
more
information
on
user
accounts,
see
the
help
system
provided
with
the
operating
system.
Backup
troubleshooting
information
Rescue
and
Recovery
with
Rapid
Restore
notifies
you
if
a
valid
base
backup
image
does
not
exist.
Then,
it
enables
you
to
create
a
new
base
backup
image.
The
following
information
might
be
helpful
if
you
encounter
trouble
while
attempting
a
backup
operation
using
IBM
Rescue
and
Recovery
with
Rapid
Restore
software.
v
User
accounts
are
included
in
backup
and
restore
operations.
Therefore,
if
you
restore
your
system
to
a
time
when
a
user
did
not
exist
or
had
a
different
password,
that
user
will
not
be
able
to
log
in.
v
If
the
Rapid
Restore
interface
is
closed
while
performing
a
Windows
incremental
backup,
Rescue
and
Recovery
with
Rapid
Restore
will
continue
to
backup
files
in
the
background.
Backup
operation
is
slow
Backup
performance
depends
upon
the
size
and
type
of
operation
being
performed.
Backup
operation
performance
can
be
optimized
by
performing
frequent
backups.
©
Copyright
IBM
Corp.
2004
9