Lenovo ThinkPad T410 (English) Service and Troubleshooting Guide - Page 17

Solving computer problems

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Chapter 2. Solving computer problems Note: If your system is running and Access Help is accessible, see Access Help. Diagnosing problems If you experience problems with your computer, use the following procedure as a starting point for solving them. v If you can start up the operating system, see "Diagnosing problems using Lenovo ThinkVantage Toolbox." v If you cannot start up the operating system, see "Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace." Diagnosing problems using Lenovo ThinkVantage Toolbox If your computer is not operating properly, you may be able to diagnose the problem by having Lenovo ThinkVantage Toolbox test components of your computer. To start this program, do as follows: For Windows 7: While the Windows operating system is running, press the ThinkVantage button. For Windows Vista and Windows XP: 1. Click Start. 2. Move the pointer to All Programs, to Lenovo Services, and then to Lenovo ThinkVantage Toolbox. For more information about this program, see the Help for the program. Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace By using PC-Doctor® from the Rescue and Recovery® workspace, you can diagnose your system without starting up the operating system. © Copyright Lenovo 2009 3

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Chapter 2. Solving computer problems
Diagnosing problems
If you experience problems with your computer, use the following procedure
as a starting point for solving them.
v
If you can start up the operating system, see “Diagnosing problems using
Lenovo ThinkVantage Toolbox.”
v
If you cannot start up the operating system, see “Diagnosing problems
using PC-Doctor from the Rescue and Recovery workspace.”
Diagnosing problems using Lenovo ThinkVantage Toolbox
If your computer is not operating properly, you may be able to diagnose the
problem by having Lenovo ThinkVantage Toolbox test components of your
computer.
To start this program, do as follows:
For Windows 7:
While the Windows operating system is running, press the ThinkVantage
button.
For Windows Vista and Windows XP:
1.
Click
Start
.
2.
Move the pointer to
All Programs
, to
Lenovo Services
, and then to
Lenovo ThinkVantage Toolbox
.
For more information about this program, see the Help for the program.
Running any tests may take up to several minutes or longer. Make sure you
have time to run the entire test; do not interrupt the test while it is running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
Diagnosing problems using PC-Doctor from the Rescue and Recovery
workspace
By using PC-Doctor
®
from the Rescue and Recovery
®
workspace, you can
diagnose your system without starting up the operating system.
Note:
If your system is running and Access Help is accessible, see
Access Help
.
© Copyright Lenovo 2009
3