Lexmark 23B0225 Troubleshooting Guide - Page 3
Abcde - printer cartridges
UPC - 734646782265
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If the error recurs, write down the error number, the problem, and a detailed description. Call 1-800LEXMARK for service. Solving paper feed problems Paper frequently jams You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications. For information that can help prevent jams from occurring, see the Clearing Jams Guide. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. The Paper Jam message remains after you remove the jammed paper. Clear paper from the entire paper path, and then press . The page that jammed does not reprint after you clear the jam. Set Jam Recovery to Auto or On. For more information, see the Menus and Messages Guide Blank pages feed into the output bin. Load the correct type media for your print job, or change the Paper Type to match the type of media loaded. For more information, see the Menus and Messages Guide. Solving print quality problems Color misregistration AABBCCDDEE ABCDE Color has shifted outside of the appropriate area or has been superimposed over another color area. Open the printer door, and make sure all four packaging tabs are removed. Top to Bottom or Left to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from the Settings Quality menu. Repeating defects Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 38 mm (1.5 in.) - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks occur down the page repeatedly in all colors: • Replace the transfer roll if the defects occur every 60 mm (2.4 in.) • Check the first transfer bellcranks and springs or replace the image transfer unit if the defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in.) Marks occur on every third or sixth page in any color: Replace the image transfer unit.